Westside Terrace

Pros

• The therapy staff were great, and the nurses on the hall, especially the patient care attendants, were highly praised.
• Asia was commended for taking the time to identify and resolve the phone issue that prevented contact.
• The reviewer stated that their mother is now doing much better after rehab and that the experience has been great so far.
• The facility was described as an excellent rehab facility that would not hesitate to admit loved ones.
• The facility was praised for being open 24 hours a day, 365 days a year.
• Every employee encountered was nice and helpful, and no one was rude.
• The reviewer noted that the mother did remarkably well after transferring to Westside Terrace.
• The rehab facility was described as excellent and would be recommended for loved ones.

Cons

• The administration and overall communication were poor, with questions ignored and phone calls not returned.
• An arrangement to bar all visitors was described as elder abuse, with claims the facility should be shut down.
• The facility was described as not loving or kind and accused of promoting abuse and neglect.
• Staff were described as uncaring and unprofessional, with questions met by rude or dismissive responses.
• There were reports of residents falling, being left on the floor, and not receiving attentive care, sometimes leading to hospital visits.
• Families could not obtain records without power of attorney, and staff were perceived as rude and unhelpful.
• Visitation policies were said to conflict with CMS/CDC guidelines, with little to no updates on a relative's progress.
• Staffing shortages were cited as causing unresponsiveness and a lack of resident activities.
• Visitation was restricted to 30 minutes per day and not available on Sundays during the COVID period.
• Food quality was described as poor.

Review

The collection of reviews paints a complex and uneven picture of care at this rehab and long-term care setting. On the one hand, several accounts praise the frontline staff, particularly the therapy team and the nurses working on the halls, noting that they were compassionate, skilled, and attentive to patients' immediate needs. In several posts, families singled out therapists and specific nurses for going above and beyond, pointing to real moments of relief and progress for loved ones. The praise for direct caregivers sits against a backdrop of criticism aimed at the facility's administration, leadership, and the way information is managed and communicated.

A recurring thread across the reviews is a troubling frustration with administrative responsiveness and communication. Families report frequent difficulty getting answers to questions, unanswered phone calls, and a common response from staff that "the person is off today" when inquiries are made. Some reviewers feel that coordinated care discussions and updates for families after care planning meetings never happened, leaving relatives feeling out of the loop during critical transitions. This lack of consistent communication appears to undermine trust in the facility even when the day-to-day clinical care from frontline staff is praised.

The issue of visiting policies and family access appears prominently as well. One account describes an acquaintance who arranged a restrictive, no-visitor setup for his mother, making it clear that he would not visit or participate in her care. The reviewer asserts that such an arrangement amounts to elder abuse and vows to report it to state or federal authorities. While this is a single, intensely charged claim within the set of reviews, it underscores a fear among families that aggressive or unilateral visitation restrictions can isolate aging patients from loved ones and potentially mask neglect. The broader tone is one of caution to families: verify visiting rights, advocate for clear family access, and be aware that policies may be applied unevenly or in ways that families find unacceptable.

Another cluster of comments centers on negative experiences and perceived neglect or indifference. Some reviewers describe rude or inattentive behavior, poor food quality, and a general sense that staff have too much on their plates to give every patient the attention they deserve. There are mentions of missed calls, records requested but not provided due to the absence of a power of attorney, and experiences that left families questioning the facility's commitment to patient dignity and timely communication. One particularly harsh narrative recounts a multi-week period during which a grandmother experienced a decline after transfer, with reports of falls, bruising, and delayed responses to concerns, followed by serious health issues and hospital transfers. The tone is alarmed and emphasizes that what was experienced by the family was far from the loving, attentive care they expected.

Yet the reviews also include glimmers of hope and positive interim assessments. A few relatives report that their loved ones are currently doing well in rehab and that the facility has offered a better experience on certain occasions. One account highlights a patient who has been "doing so much better after rehab" and describes the experience as a good one so far. Another reviewer praises the facility's open hours and the sense that, when everything aligns, the environment can feel like a long-term home with 24/7 access and a willingness to support residents through rehab and recovery. These positive notes underscore the variability in the experience, suggesting that outcomes and impressions can swing widely from one resident to the next or from one period to another.

Taken together, the reviews depict a facility where the day-to-day care provided by therapy and nursing staff is frequently praised, while administrative operations, communication, and policy enforcement receive extensive criticism. Families describe a spectrum of experiences - from moments of genuine progress and relief in recovery to episodes that feel unsafe or unaddressed, including concerns about fall risk, delays in information sharing, and distress over visiting restrictions and access to medical records. The overarching impression is that the care environment can be highly dependent on who is involved in a given moment: highly competent frontline caregivers can produce positive outcomes, but systemic administrative gaps and inconsistent family communication can mar the overall experience and raise serious concerns about quality of care and patient safety.

In closing, these accounts emphasize the importance of proactive family involvement, transparent communication, and clear, consistently applied policies in this setting. When families can establish reliable channels for updates, ensure access to medical records, and advocate for timely responses from administration, experiences may align more with the hopeful narratives of recovery and gratitude. Conversely, when communication falters and administrative support is perceived as lacking, even strong frontline care can be overshadowed by fears of neglect or mismanagement. For anyone considering this facility, the message across these reviews is to proceed with thorough questions, insist on documented care plans and regular caregiver updates, and be prepared to advocate persistently to protect a loved one's health, dignity, and access to family support.

Physicians

• Dothan Behavioral Medicine Clinic (0.1 miles)
• Flowers Medical Group - Family Medicine Medical Drive (0.1 miles)
• Bedsole Russell Lee MD Internal Medicine Association Dothan (0.1 miles)
• Aventa Specialized Women's Care- OBGYN (0.2 miles)
• Womens Medical Center (0.2 miles)
• Gulf Coast Dermatology (0.2 miles)
• Aqua Medical Spa (0.2 miles)

Hospitals

• Flowers Hospital (0.3 miles)
• Flowers Hospital Radiology (0.4 miles)
• Surgery Center South (2.5 miles)
• SE Alabama Medical Center - SAMC (3.4 miles)

Restaurants

• Subway in Flowers Hospital (0.3 miles)
• Hardee's (0.6 miles)
• Sonic Drive-In (0.6 miles)
• McDonald's (0.6 miles)
• Papa John's Pizza (1.2 miles)
• IHOP (1.4 miles)
• Olive Garden (1.5 miles)

Pharmacies

• Westside Pharmacy (0.5 miles)
• Doctors Center Pharmacy (0.6 miles)
• Walgreens (1.5 miles)
• Walgreens (1.7 miles)
• Winn-Dixie (1.8 miles)
• Northcutt Drug Company (2.5 miles)
• Northcutt Drug Co. (2.5 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.4 miles)
• Bethlehem Baptist Church (2 miles)
• Harvest Church (2.6 miles)
• First Missionary Baptist Church (3.5 miles)
• Southern Baptist Convention (4.5 miles)

Cafes

• Starbucks (1.6 miles)
• Panera Bread (1.7 miles)
• Mural City Coffee Company (3.9 miles)

Transportation

• Enterprise Rent-A-Car (2.1 miles)