501 N Woodburn Dr, Dothan, AL 36303
For more information about senior living options: (844) 490-3973
The therapy staff were great, and the nurses on the hall, especially the patient care attendants, were excellent. She is here now and doing so much better after rehab; it has been a great experience so far. The rehab facility is excellent and would not hesitate to admit loved ones. The facility operates 24 hours a day, 365 days a year. All employees have been nice and helpful; none have been rude. Asia helped by checking his phone and resolving the issue.
The facility's administration and overall communication were poor; questions were ignored and phone calls were not returned. The facility restricted visitors, effectively preventing family and friends from seeing residents. The administration's policies were described as enabling elder abuse and should be shut down. The staff were uncaring and unhelpful, meals were of poor quality, and questions were answered rudely. The rehabilitation care left the patient worse off, with falls, bruises, and limited mobility. Records were withheld or denied due to lack of power of attorney, and the staff were rude and inattentive. There was poor communication and a lack of progress updates about residents' rehab, with visiting guidelines not aligning with official guidelines. Staffing shortages made it hard to answer the phone and provide activities; overall operations appeared overwhelmed. The reviewers warned against sending loved ones to this rehab facility.Westside Terrace in Dothan, Alabama is best suited for seniors who need structured rehabilitation and hands-on therapy, and for families willing to tolerate imperfect administrative communication in exchange for tangible progress on mobility and daily function. The facility shows real strength in the therapy staff and on-hall nursing support, with several reviewers praising physical and occupational therapy teams and patient care attendants who deliver practical help. It becomes a practical choice when quick access to rehab services and around-the-clock care are priorities, and when a resident can tolerate uneven follow-through from administrators and occasional lapses in responsiveness. In short, it favors action-oriented rehab journeys over meticulous, highly transparent governance.
Those seeking a model of seamless coordination, consistent updates after care meetings, or a crisis-free administrative experience should consider alternatives. The most warning signs are reports of ignored questions, unanswered phone calls, and a governing team perceived as distant or unresponsive. Several families allege abrupt communication gaps, with basic updates after coordinated care meetings not shared and records sometimes difficult to obtain without legal leverage. For families who require strict visitation rules or insist on open access during a loved one's stay, the facility's policies can feel restrictive and unpredictable.
On the upside, the rehab-focused core can deliver real gains. Multiple residents describe the therapy staff as excellent, and a number of reviews note that nurses on the hall and patient-care attendants are caring and capable. One caregiver's quick problem-solving to fix a phone issue is singled out as a meaningful gesture, illustrating that front-line staff can rise above systemic gaps. In several cases, residents came away with improved mobility and regained independence after rehab stays. The facility's around-the-clock availability also means routine access to help and updates, a tangible advantage for post-acute care.
Yet the downsides frequently counterbalance those strengths. Consistent complaints center on administration and communication failures, with phrases like absolutely poor communication and no one returns calls echoing across reviews. Reports of rude, inattentive behavior, staff shortages, and indifferent or overwhelmed personnel paint a picture of an environment where basic kindness and timely information do not always align with patient care. Some families recount alarming safety concerns and neglect allegations, including instances of residents being left on floors, bruises, and a sense that visitation and loved-ones' access are being restricted. Food quality also emerges as a recurring, separate disappointment.
Still, the combination of solid direct care and robust rehab potential means the pros can offset some cons for the right resident, provided expectations are managed. When therapy goals are clear and the rehabilitation process is well-coordinated, gains can be meaningful even amid communication friction. The value of quick, hands-on staff support contrasts with the pain of delayed or opaque administrative updates, making this a deliberative choice for families prioritizing rehabilitation over administrative polish. The most cautionary observations - serious safety concerns, withdrawal of family access, and the impression of neglect - underscore that the risk of a negative outcome remains real if oversight is lax or if families cannot secure timely information.
Bottom line: Westside Terrace serves best those who want a focused rehab program and dependable on-site care, and who can live with imperfect governance and uneven communication. For anyone prioritizing transparent updates, consistent administrator accountability, and a consistently warm, engaging environment, alternatives should be explored. Before deciding, arrange a candid tour with administration, request to speak with the therapy director, clarify visitation policies, and insist on a clear plan for post-acute care updates. Verify staffing levels and activity offerings, review the facility's records-access policies, and consider securing power of attorney or another mechanism to obtain timely information. When rehab progress is the chief objective and oversight gaps are acceptable trade-offs, Westside Terrace can be a practical, if imperfect, option.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Dothan (5 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Westside Terrace in Dothan, AL is an exceptional assisted living community that offers a range of amenities and services to enhance the well-being and comfort of its residents. With indoor common areas, residents can socialize, engage in activities, or simply relax in a warm and inviting environment.
One of the key advantages of Westside Terrace is its focus on providing diabetic care services. This means that residents with diabetes will receive specialized attention and support to effectively manage their condition and maintain their health. The dedicated staff will work closely with residents to monitor blood sugar levels, administer medications if necessary, and provide guidance on healthy lifestyle choices.
In addition to the attentive care offered at Westside Terrace, there are numerous opportunities for spiritual enrichment through devotional services conducted off-site. Residents can participate in these activities to nurture their faith and find comfort in connecting with others who share their beliefs.
Furthermore, Westside Terrace benefits from its fantastic location. With three nearby cafes, residents have convenient options for dining out or meeting friends for a cup of coffee. The presence of nine pharmacies ensures easy access to medications and any other healthcare supplies needed by residents. Additionally, the close proximity of 29 physicians guarantees that medical appointments are easily arranged and attended by residents.
For those who enjoy exploring local cuisine or dining out with family and friends, the 47 restaurants nearby offer a variety of dining experiences catering to different tastes. For transportation needs, there is one option available nearby which provides added convenience for outings or medical appointments.
For individuals who value spirituality as part of their lifestyle, five places of worship located nearby offer opportunities for spiritual reflection and community engagement.
Finally, having four hospitals in close proximity provides peace of mind to both residents and their families knowing that emergency medical care is swiftly accessible when needed.
Overall, Westside Terrace presents an ideal assisted living community where personalized care meets an array of amenities and services designed to enhance the quality of life for its residents while promoting a sense of security, convenience, and well-being.
Westside Terrace is located at 501 N Woodburn Dr, Dothan, AL 36303 in Houston County, Alabama
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