Westside Terrace is an assisted living community in Dothan, AL.
Information last verified:
501 N Woodburn Dr, Dothan, AL 36303
To contact a resident: (334) 794-1000
For more information about senior living options: (866) 208-4318
Residents and families frequently describe the staff as caring and attentive.
Many reviews highlight staff who take care of needs in a compassionate way, including being attentive, respectful, and ready to help. Several families specifically thank individual staff members for patience and professionalism. There are also a few very negative reviews that describe staff as incompetent or rude, so experiences aren’t consistent.
Rehab and therapy are central to what families report about outcomes.
Reviews repeatedly connect the facility to recovery and therapy support, including care aimed at returning someone to mobility after injuries and helping with recovery from a stroke. One reviewer says therapy staff were great, while another describes improvements after rehab. A separate review praises the rehab experience broadly, reinforcing that rehabilitation is a major reason families choose this setting.
Multiple reviews mention the facility looks and feels clean.
Some residents and families describe the building as relatively clean for a nursing setting. Others compare the facility’s look and smell favorably, including during initial admission. A review also calls out the overall atmosphere positively, matching the cleanliness remarks.
Several reviews complain about communication and limited updates.
A few families report it can be difficult to get answers by phone or to receive updates about progress and care plans. Others describe concerns about administration communication, including questions not being answered and follow-up not happening after coordinated care meetings. There are also reviews that criticize visitation policies and how they were handled during COVID.
Some reviewers raise serious concerns about food and medication safety.
One review alleges cold food and medication errors, framing the issue as a broader lack of accountability. Another review directly criticizes the food quality and describes associates as uncaring when questions are raised. While most feedback emphasizes staff care, these food/medication complaints are recurring enough to be noticeable.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Assisted Living
Activities on-site
Devotional services off-site
Indoor common areas
Dothan (5 miles away)
Ambulatory care
Diabetic care
Meals provided Activities on-site Devotional activities offsiteWestside Terrace is located at 501 N Woodburn Dr, Dothan, AL 36303 in Houston County, Alabama
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