Southern Home Respiratory

Pros

• Tommy is amazing and very helpful in helping customers get their CPAP machines.
• Mr. Tommy is very professional and goes above and beyond to assist with CPAP machine problems.
• Brittany helped the reviewer and was thorough in explaining the equipment, demonstrating professionalism and support.
• The professionals at Baumann's Home Medical provide the best and friendliest service, with quick and courteous responses and problem-solving.
• Tommy Donnell, the Location Manager, is awesome - patient, personable, knowledgeable, and caring, creating a wonderful experience.
• Terri is very helpful and nice, and Tommy is also very helpful.
• The staff at Baumann's are good people, and the experiences with them have been pleasant.

Cons

• They claim Rotech continues the same bad business practices that led to a class-action lawsuit.
• They state the company bills for accessories that are never sent.
• They report having to repeat explanations to multiple representatives, yet billing problems persist.
• They say billing errors resurfaced and were sent to collections after previously being resolved.
• They describe the company as scammy and deceptive, with threats to have equipment returned.
• They characterize customer service as absolutely unresponsive and unhelpful.
• They criticize disorganization and poor record-keeping that lead to delays and lost paperwork.
• They warn others to avoid the company, deeming it untrustworthy and harassing.

Review

Across a range of experiences, Baumann's Home Medical and its associated CPAP supply partners have left a vivid, if uneven, impression on customers who rely on their services for essential equipment and support. On the positive side, many reviewers highlight a standout level of personal attention from certain staff members, particularly several names that recur across tales of quick help, clear explanations, and friendly service. One listener from out of state described Baumann's/Rotech as the only place they could find the CPAP supplies they needed, praising a staff member named Tommy as "amazing" and noting how helpful he was in getting their CPAP machine set up. This caller even expanded the praise beyond the initial purchase, saying they had referred numerous friends and family, signaling a trust in the local team's ability to handle CPAP-related needs. Another reviewer echoed that Tommy Donnell, labeled as the Location Manager, was "awesome," patient, personable, knowledgeable, and caring, a description that captures the kind of hands-on support many patients value when navigating medical equipment.

The positive sentiment doesn't stop at direct setup and device handling. Some reviewers frame Baumann's as a reliable, responsive local option that can deliver practical, timely help. A recurring thread is the impression of a team that can explain equipment details clearly and ensure customers know what to expect going forward, with several mentions of Terri, Keith, and Brittany contributing to a smooth experience. One report specifically credited Brittany with making the process quick and thorough, leaving the customer with a sense of confidence about the equipment and its use. Such testimonials position Baumann's as a place where expert staff and friendly service converge, at least for those encounters that go well and align with the customer's expectations.

However, the reviews also reveal a different, more troubling side to the customer experience. A substantial portion of the feedback centers on billing difficulties and persistent administrative problems that recur despite customers' efforts to resolve them. One reviewer described going through a long cycle of explaining the same issues to multiple people and enduring repeated transfers until finally encountering someone competent enough to fix a billing problem - only for the problem to resurface later. The sentiment here is less about the staff's ability to provide care and more about a systemic struggle with billing that can feel endless and invasive, sometimes culminating in threats of collections or even references to lawsuits. The repeated cycle of charges, disputes, and collections has left several customers wary and frustrated, with some vowing to "just walk away" from the company and others threatening legal action after charges reappeared despite prior resolutions.

The series of billing and administrative problems grows denser in some accounts, which take aim at more than just billing. Reviewers accuse the company of poor record-keeping, miscommunications, and a lack of follow-through. A few accounts reference a history of class-action activity or past legal actions, describing practices such as billing for accessories not delivered, automated shipments that customers did not want or authorize, and an overall impression of neglect or lack of accountability across multiple departments. One reviewer even stated they were told to re-explain the situation to multiple representatives for over a year before a staff member finally "wiped" the erroneous charges, while others claimed that the same or similar charges later found their way back into their records or into collections again, creating a sense of ongoing vulnerability and distrust.

Mixing into the same narratives are experiences with device-related reliability and service responsiveness that swing between capable and concerning. Some customers report a fast, efficient service experience that ends with a neat, well-explained handoff, such as the Brittany-led visit described earlier, where a customer left after a brief, informative encounter. In stark contrast, other reviewers recount equipment problems that were not promptly resolved, leaving them with a nonfunctional CPAP machine and little to no timely communication from the provider. A sense of unresponsiveness emerges in these accounts, with calls and messages going unanswered and promises of follow-up left unmet, contributing to a perception that the company's service quality can be highly variable depending on who is handling the case, the branch, or the specific situation.

Beyond CPAP-specific issues, there are broader complaints about organizational problems and mismanagement. Several reviewers mention disorganized offices, messy file systems, and difficulty locating patient records, with some reports describing delays or failures in delivering supplies as promised. The tone in these accounts ranges from disappointed to exasperated, with customers warning others about unreliable administrative practices and the potential for miscommunications to escalate into more serious concerns. The combination of positive, personalized patient care from certain staff members and negative experiences with billing, order fulfillment, and internal organization paints a nuanced portrait of a company that can be a lifeline for essential medical equipment in some moments, while in others may leave patients feeling overwhelmed and unsupported.

In sum, the overall impression is one of a company that embodies both dependable, empathetic care and significant administrative turbulence. Positive encounters highlight individuals who go the extra mile - Tommy, Terri, Keith, Brittany, and a few others - who can deliver rapid, clear support and make patients feel heard during challenging times. Yet a substantial and recurring thread of reviews cautions about billing disputes, aggressive collection actions, inconsistent follow-through, and disorganization that can undermine even well-intentioned care. For patients navigating CPAP supplies and home medical equipment, these reviews suggest that experiences may be highly situational, dependent on the specific staff member, branch, and timing, and underscore the importance of staying vigilant about billing details and follow-up to avoid the kinds of recurring frustrations some customers report.

This part of Dothan, Alabama is a well-equipped area with a variety of amenities that cater to the needs of seniors. There are several medical facilities nearby including Southern Bone & Joint Specialists and Southeast Pain Management Center, as well as pharmacies like CVS and Walgreens. In terms of dining options, there are fast food chains such as Taco Bell and KFC, as well as local restaurants like The Thirsty Pig and Ray's Restaurant. For those who enjoy cafes, Mural City Coffee Company is a popular spot. Additionally, there are places of worship like First Missionary Baptist Church and Harvest Church for spiritual fulfillment. With SE Alabama Medical Center (SAMC) in close proximity, quality healthcare services are easily accessible. Overall, this area offers convenience and accessibility for seniors looking to settle down in a welcoming community in Dothan.

Physicians

• Southern Bone & Joint Specialists (0.6 miles)
• Dr Judson B. Moore, MD (0.6 miles)
• Wiregrass Neurology (0.7 miles)
• Southeast Pain Management Center (0.8 miles)
• SAMC Family Birth Center (0.8 miles)
• Haven Medical Building (0.9 miles)
• Renal Hypertension Clinic (1 miles)

Restaurants

• Taco Bell (0.9 miles)
• KFC (1.2 miles)
• The Thirsty Pig (1.8 miles)
• Ray's Restaurant (1.9 miles)
• KBC on Foster (2 miles)
• McDonald's (2.1 miles)
• Denny's (2.2 miles)

Cafes

• Mural City Coffee Company (1.9 miles)
• Panera Bread (4.7 miles)
• Starbucks (5.1 miles)

Hospitals

• SE Alabama Medical Center - SAMC (2.5 miles)
• Surgery Center South (3.7 miles)
• Flowers Hospital Radiology (5.8 miles)
• Flowers Hospital (5.8 miles)

Places of Worship

• First Missionary Baptist Church (2.6 miles)
• Harvest Church (3.9 miles)
• Church of Jesus Christ of Latter Day Saints (4.4 miles)

Pharmacies

• CVS Pharmacy (2.9 miles)
• Northcutt Drug Co. (3.3 miles)
• Northcutt Drug Company (3.3 miles)
• Walgreens (4.4 miles)
• Walgreens (5.3 miles)
• Winn-Dixie (5.4 miles)
• Doctors Center Pharmacy (5.5 miles)

Transportation

• Enterprise Rent-A-Car (4 miles)