Southern Home Respiratory in Dothan, AL

Pros

• They provide the CPAP supplies that customers need.
• Tommy is amazing and very helpful in getting CPAP machines.
• Baumann's/Rotech has earned referrals from many customers who recommend it to friends and family.
• Mr. Tommy is very professional and goes above and beyond to assist with CPAP issues.
• The staff are exactly the kind of employees you want at a business.
• Brittany is thorough and explains the equipment clearly, delivering professional support.
• The Baumann's Home Medical professionals give the best and friendliest service.
• The team responds quickly and courteously and consistently looks for solutions.
• Tommy Donnell is patient, personable, knowledgeable, and caring.
• Terri, Tommy, and Keith are easy to work with for any issues.

Cons

• The company repeatedly charges for accessories they don't send, signaling bad billing practices.
• Billing issues keep resurfacing, implying the problem recurs and requires starting over with the process.
• The service is described as unresponsive, with customers forced to explain issues to many representatives.
• The company is accused of scam-like behavior, including constant data uploads and threats to return equipment.
• Customers report long delays in delivering medical equipment and difficulty obtaining credits or refunds.
• They are described as disorganized, with lost files and poor record-keeping.
• The company has changed addresses and created new Google pages to hide negative reviews.

Review

Southern Home Respiratory in Dothan is best suited for families seeking hands-on, locally available support for respiratory equipment, especially CPAP setup and ongoing troubleshooting. The strongest fit is for households that value a personal touch: a patient, knowledgeable staff member who can guide device use, explain options, and stay accessible when issues arise. In practical terms, this provider rewards a preference for in-person problem solving, quick initial setup, and sustained, person-to-person contact rather than a purely online or automated experience. For families willing to advocate for themselves and coordinate with a familiar local team, this community can translate into reliable day-to-day operation of CPAP and related equipment.

At the same time, several families should consider alternatives or at least proceed with heightened diligence. The most consistent caveat across reviews is administrative and billing unreliability, sometimes accompanied by delays or disorganized records. A pattern emerges of repeated billing discrepancies, transfers between staff, and cases where charges resurfaced or matters escalated to collections. For clients who require flawless paperwork, predictable delivery timelines, and a rock-solid billing process, these inconsistencies merit caution. Those coordinating care from out of state or juggling multiple medical suppliers will want a provider with a clearly documented, stable workflow to avoid gaps in essential equipment.

On the pro side, when the right staff are involved, service can be fast, clear, and personable. Several reviewers highlight staff members who stand out for being patient, approachable, and well-informed about CPAP devices and accessories. The strongest positive experiences come from direct, hands-on assistance - someone who explains the equipment plainly, helps wire up or set up a new machine, and follows through with the necessary details. The accessibility of knowledgeable local personnel is a meaningful advantage in a field where device troubleshooting can be time-sensitive and frustrating if left to generic call center support.

The flip side is hard to ignore: several accounts describe unresponsiveness, missed follow-ups, and frustrations with the administrative side of the business. Specific complaints include difficulty reaching staff, long or repeated delays in receiving promised supplies, and misfiled or inaccessible records that prevent timely service. One reviewer labeled the experience as "absolutely unresponsive," and others conveyed that even when the equipment worked, the path to resolve issues was obstructed by messy organizational systems. These gaps can translate into days or weeks of inconvenience for a household relying on steady CPAP access.

How the tangible strengths balance the drawbacks depends on risk tolerance and care timing. The presence of a reliable, personable point of contact can mitigate many day-to-day frustrations, turning urgent needs into quick resolutions. Yet the recurring pattern of billing problems and disorganization cannot be ignored; it creates cumulative frustration and raises the risk of interruptions in essential equipment delivery or charge disputes that can strain budgets and trust. For a family that places high priority on a smooth, predictable administrative process, the cons may outweigh the pros, even if the in-person service quality occasionally shines.

For those proceeding with this community, a disciplined, proactive approach is essential. Request a named service representative and a single point of contact for CPAP equipment; insist on written confirmations for orders, deliveries, and any billing adjustments; and set clear expectations for response times and follow-ups. It is prudent to ask for documented timelines for supplies, and to confirm that auto-delivery settings align with insurance approvals and clinical needs. Given the variability in experiences, obtaining recent references and, if possible, speaking with multiple families about their current hands-on support and administrative workflow will help prevent surprises.

Ultimately, Southern Home Respiratory can be a solid fit for families prioritizing personal, in-person CPAP support and quick, practical device setup. The strongest advocates will be those willing to steward a relationship with a dedicated staff member and to actively monitor billing and records. Conversely, the decision becomes less straightforward for households that require unvarying administrative reliability, transparent billing practices, and consistently organized service. In that case, consider additional local options with a track record of steady operations and fewer reported administrative gaps - without compromising the value of compassionate, competent direct support when it matters most.

This part of Dothan, Alabama is a well-equipped area with a variety of amenities that cater to the needs of seniors. There are several medical facilities nearby including Southern Bone & Joint Specialists and Southeast Pain Management Center, as well as pharmacies like CVS and Walgreens. In terms of dining options, there are fast food chains such as Taco Bell and KFC, as well as local restaurants like The Thirsty Pig and Ray's Restaurant. For those who enjoy cafes, Mural City Coffee Company is a popular spot. Additionally, there are places of worship like First Missionary Baptist Church and Harvest Church for spiritual fulfillment. With SE Alabama Medical Center (SAMC) in close proximity, quality healthcare services are easily accessible. Overall, this area offers convenience and accessibility for seniors looking to settle down in a welcoming community in Dothan.

Physicians

• Southern Bone & Joint Specialists (0.6 miles)
• Dr Judson B. Moore, MD (0.6 miles)
• Wiregrass Neurology (0.7 miles)
• Southeast Pain Management Center (0.8 miles)
• SAMC Family Birth Center (0.8 miles)
• Haven Medical Building (0.9 miles)
• Renal Hypertension Clinic (1 miles)

Restaurants

• Taco Bell (0.9 miles)
• KFC (1.2 miles)
• The Thirsty Pig (1.8 miles)
• Ray's Restaurant (1.9 miles)
• KBC on Foster (2 miles)
• McDonald's (2.1 miles)
• Denny's (2.2 miles)

Cafes

• Mural City Coffee Company (1.9 miles)
• Panera Bread (4.7 miles)
• Starbucks (5.1 miles)

Hospitals

• SE Alabama Medical Center - SAMC (2.5 miles)
• Surgery Center South (3.7 miles)
• Flowers Hospital Radiology (5.8 miles)
• Flowers Hospital (5.8 miles)

Places of Worship

• First Missionary Baptist Church (2.6 miles)
• Harvest Church (3.9 miles)
• Church of Jesus Christ of Latter Day Saints (4.4 miles)

Pharmacies

• CVS Pharmacy (2.9 miles)
• Northcutt Drug Co. (3.3 miles)
• Northcutt Drug Company (3.3 miles)
• Walgreens (4.4 miles)
• Walgreens (5.3 miles)
• Winn-Dixie (5.4 miles)
• Doctors Center Pharmacy (5.5 miles)

Transportation

• Enterprise Rent-A-Car (4 miles)