Quality Care Home

Pros

• The hospice team provided attentive, compassionate care for the client and his family.
• They listened to the family's concerns and responded with understanding.
• Spencer, the client's nurse, was totally awesome.
• Susan, the social worker, went above and beyond for him.

Review

When our client was placed on hospice, we found ourselves navigating not only medical decisions but the daily need for reassurance, empathy, and steady support. From the outset, the care team demonstrated a quiet commitment to meeting both the patient's needs and our family's concerns. It wasn't just about managing symptoms; it was about creating an environment where comfort, dignity, and calm could coexist with honest conversation and practical help. In that space, we felt seen, heard, and far less overwhelmed by the uncertainty that hospice care can bring.

Spencer, the nurse assigned to the case, stood out as a truly exceptional professional. He was totally awesome in the way he approached his role: with composure, competence, and a warmth that put everyone at ease. He took the time to listen - really listen - to our concerns, questions, and the nuances of the patient's daily experiences. Beyond simply doing tasks, he engaged with us in a way that acknowledged our worries as legitimate and important. His presence at the bedside felt both steady and reassuring, and his responses were timely and thoughtful, reflecting a deep commitment to the patient's comfort and safety.

What made Spencer's approach so meaningful was his ability to translate listening into action. He didn't just hear our concerns; he addressed them through careful symptom management, clear explanations, and proactive communication with the rest of the medical team. He helped tailor care to the patient's preferences, explained what to expect in the hours and days ahead, and ensured that comfort measures were accessible when needed. The result was not only improved physical well-being but also a sense of trust and confidence in the care plan that allowed family members to be present and purposeful during difficult moments.

Alongside Spencer's exemplary nursing, Susan - the social worker - played a pivotal role that went beyond ordinary expectations. She truly went up and beyond for the patient and our family, offering support that touched on emotional, practical, and logistical dimensions of hospice care. Susan listened to our fears and questions about what the journey would look like, then connected us with resources, guidance, and options that we might not have discovered on our own. Her advocacy helped ease decisions about care planning, coordination with other services, and the coordination necessary to ensure a smooth and compassionate experience for everyone involved.

Susan's involvement extended into the realm of emotional comfort and coordination. She provided a steady presence that validated our feelings, offered reassurance during challenging moments, and helped us navigate conversations about goals of care with honesty and sensitivity. She also helped arrange the practical aspects - ensuring that the patient's environment was conducive to dignity and comfort, coordinating with the broader team, and making sure that family members felt supported rather than overwhelmed by the process. Her dedication felt personal and deeply committed, and it left a lasting impression of a system that truly cared for both patient and family.

The combined effect of Spencer's nursing and Susan's social work created a holistic support system that touched every layer of the experience. Physical comfort and symptom control were paired with emotional stability and practical planning, giving our family room to focus on what mattered most: being there for the patient in meaningful ways. The sense of partnership - between nurse and social worker, with the broader hospice team as the backbone - made a difficult journey more navigable, more humane, and more dignified.

For anyone facing hospice care, our experience underscores the value of a team that listens, responds, and goes the extra mile. The qualities demonstrated by Spencer and Susan - genuine attentiveness, clear communication, proactive problem-solving, and unwavering empathy - are the kind of care that can transform a stressful period into one where comfort, respect, and connection prevail. Their work reminded us that excellent hospice care is not only about managing symptoms; it is about honoring the person and supporting the family with kindness, expertise, and steadfast dedication.

Places of Worship

• Marian Center For Peace (1.1 miles)
• St John The Evangelist-Episcopal (1.4 miles)
• Ss Peter & Paul Rectory (1.5 miles)
• First English Lutheran Church (1.6 miles)
• United Methodist Church (1.6 miles)
• Church of Christ (2.3 miles)
• St Luke's Lutheran Church (2.5 miles)

Physicians

• Beltone Hearing Aid Center (1.2 miles)
• Wausau Speciality Clinics (1.9 miles)
• Dermatology Associates of Wisconsin, S.C. (2 miles)
• Surgical Associates Of Wisconsin Rapids Sc (2 miles)
• Forefront Dermatology Wisconsin Rapids, WI (2 miles)
• Carlson Gi Clinic (2 miles)
• Riverview Hospital Community - Mercedes A De Las Alas MD (2 miles)

Cafes

• From the Ground Up Coffee House (1.2 miles)
• Starbucks (2.4 miles)
• Out of the Box Coffee House (3.5 miles)
• Chat-R-Box Cafe (6.3 miles)

Restaurants

• Four Stools Short (1.3 miles)
• Neighborhood Table (1.6 miles)
• Kathy's Drive Inn (1.6 miles)
• King Cone (1.6 miles)
• Layla's Pub (2 miles)
• La Taqueria (2.2 miles)
• Grace's Family Restaurant (2.2 miles)

Theaters

• Rogers Cinemas (1.4 miles)

Parks

• Mead Field (1.4 miles)
• Robinson Park (1.5 miles)
• Witter Field (1.8 miles)
• South Wood County Humane Society (1.9 miles)
• The Zoo Playground (2.3 miles)
• Edwards Alexander Memorial Park (5.1 miles)
• Al Tech Park (13.4 miles)

Transportation

• River City Cab (1.5 miles)
• U-Save Car & Truck Rental (2.5 miles)
• River City Cab (2.8 miles)
• Budget Truck Rental (2.9 miles)
• U-Haul Neighborhood Dealer (4.9 miles)
• Anderson Taxidermy (5.8 miles)
• U-Haul Neighborhood Dealer (7.6 miles)

Hospitals

• Riverview Hospital Association (2 miles)
• Theyedoctor.Com (2.6 miles)

Pharmacies

• Home Town Pharmacy (2.3 miles)
• Copps (2.3 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.1 miles)
• Daly Drug (3.1 miles)
• Majors Health Mart (7.2 miles)