Deerview Meadows

Pros

• The care at Edenbrook is wonderful and the staff are amazing and very caring.
• The aides and nursing staff truly care about the residents.
• The staff are accommodating and caring, and questions or concerns are addressed.
• Pain management is well-handled and therapy helps residents regain mobility.
• The activities and sense of family are fantastic, with musicians visiting as a favorite.
• The staff did everything in their power to keep residents safe and comfortable.
• Many staff members are long-tenured, contributing to a consistent, compassionate environment.
• Families appreciate the transition support and resources provided by the staff.

Cons

• The care is described as hit and miss, with inconsistent staff attention.
• Call button response times are abysmal, often 30 minutes or longer.
• A cancer patient's pain medication was repeatedly ignored, described as unacceptable.
• The facility is outdated and unprofessional, with photos that are deceptive.
• A patient was refused food after missing lunch due to transport, indicating poor care.
• One reviewer would not put their worst enemy there and urges others to stay clear.
• An NG tube issue left a patient wet and poorly cared for, suggesting neglect.
• Short staffing is cited as not an acceptable excuse for neglectful care.
• The activities program is lacking, offering few engaging options for residents with dementia.

Review

Across the accounts tied to Edenbrook, the experiences of families and residents span a wide range - from heartfelt praise to sharp condemnation. Some reviewers describe Edenbrook as a place where staff and caregivers form bonds that feel more like family, while others recount frightening lapses in basic care that left them shaken and angry. The common thread is a facility that is hard to categorize: it can be both a source of real comfort and a stage for troubling concerns, depending on who you talk to and when.

Several reviewers focus on a troubling disconnect between what is advertised and what is experienced in person. One person recalls arriving after a discharge from another hospital with expectations shaped by glossy photos and polished marketing, only to find the environment outdated, confusing, and not reflective of the pictures they had seen. They describe a sense of disappointment that wasn't just about aesthetics but about how care and attention were delivered in practice. The same reviewer notes practical snags - an arrival that coincided with a missed meal during transport and a patient who was not fed - along with a dramatic moment in which a bird crashing into a window became a jarring, almost symbolic, sign of the day they witnessed. These narratives emphasize a perception that the facility's public image did not align with the lived experience of a patient and their family.

Care responsiveness and performance on daily tasks emerge as another major theme. A recurring complaint is the length of time it takes to get help after pressing a call button - descriptions frequently mention 30 minutes or longer, with some readers suggesting that staff appear more focused on routine tasks than on urgent resident needs. The frustration isn't only about delays; it extends to broader questions about how seriously requests are taken. Several stories describe repeated requests for pain medication by residents with cancer that went unaddressed for extended periods, requiring family members or visitors to intervene to obtain relief. There are also concerns about medical logistics - one account details a resident fed through an NG tube who became wet because the tube's integrity failed, with the shirt left dry and untouched for a troubling length of time. Taken together, these accounts paint a picture of a facility where systemic staffing pressures and workflow issues can have a tangible impact on a resident's comfort and dignity.

Yet the facility is not uniformly judged as ineffective. A number of testimonials highlight moments of exceptional care and relationships that left a lasting positive impression. Several families speak about mothers, fathers, aunts, and uncles who were treated with kindness, respect, and genuine consideration. One account emphasizes the sense of consistent support across a broad spectrum of staff - housekeeping, dietary, CNAs, therapists, nurses, and administrators - who together helped their loved one feel valued. Some reviewers credit Edenbrook with helping a parent transition home after rehab, providing resources and a bridge to ongoing care, and praising the accessibility and warmth of staff who made those transitions smoother. A recurring phrase is that staff "go above and beyond," with many expressing gratitude for people who truly see the person in front of them, rather than just the patient they are tending.

Multiple narratives also offer a personal, inside view from caregivers who have spent years in the field. A longtime CNA, for example, speaks with pride about the profession, describing Edenbrook as a place where teamwork is real and where staff stay late or come in on days off to ensure resident comfort. This perspective emphasizes the complexity of caregiving in a facility that faces staffing challenges but still strives to "care for your loved ones" as a collective responsibility. Other accounts echo a similar sentiment - that the dedication of the staff, the sense of family, and the meaningful relationships built with residents can compensate for less-than-perfect physical surroundings. The clear message is that compassion and professional commitment are present, even as some aspects of the operation could be improved.

The most striking pattern is the clear contrast between extreme praise and explicit condemnation within the same broad setting. Some reviews celebrate Edenbrook as a place where staff are described as "amazing," "caring," and deeply committed to residents' well-being, while others issue stark warnings, urging families to steer clear and describing experiences that feel neglectful or dangerously unorganized. Factors cited across both ends of the spectrum include activity engagement, outdoor spaces, and the general atmosphere of the building, alongside more tangible elements such as pain management, timely assistance, and safe, consistent care when handling medical needs. Where one reviewer points to the warmth of the community and the proven dedication of staff, another highlights what they see as critical gaps in safety, responsiveness, and basic comfort.

In the end, Edenbrook emerges as a facility of contrasts: stories of remarkable kindness, steady teamwork, and compassionate care sit beside, and sometimes clash with, accounts of delays, miscommunications, and perceived neglect. The common thread across the longer narrative is the undeniable impact of staffing realities on patient experience, the importance of accessible and responsive care, and the need for ongoing attention to how a facility presents itself to families during vulnerable moments. For families weighing options, these varied voices underscore the value of visiting in person, asking pointed questions about pain management and call-light responsiveness, and seeking out firsthand impressions from multiple staff members and departments before making decisions about care.

Parks

• Robinson Park (0.7 miles)
• Witter Field (1.8 miles)
• South Wood County Humane Society (1.9 miles)
• Mead Field (2.2 miles)
• The Zoo Playground (3 miles)
• Edwards Alexander Memorial Park (5.4 miles)
• Al Tech Park (12.3 miles)

Places of Worship

• Marian Center For Peace (1 miles)
• St John The Evangelist-Episcopal (1.6 miles)
• First English Lutheran Church (1.8 miles)
• United Methodist Church (1.8 miles)
• Church of Christ (1.8 miles)
• Ss Peter & Paul Rectory (2.2 miles)
• St Luke's Lutheran Church (2.3 miles)

Restaurants

• Kathy's Drive Inn (1 miles)
• King Cone (1.1 miles)
• Track Wrestling (1.1 miles)
• Hoozels Bar (1.3 miles)
• Four Stools Short (1.4 miles)
• Neighborhood Table (1.8 miles)
• Grace's Family Restaurant (2.1 miles)

Physicians

• Aspirus Endocrinology Clinic (1.4 miles)
• Wisconsin River Orthopaedics (1.4 miles)
• Surgery Center of Wisconsin Rapids (1.4 miles)
• Marshfield Clinic Wisconsin Rapids Center (1.5 miles)
• Beltone Hearing Aid Center (2 miles)
• Wausau Speciality Clinics (2.2 miles)
• Dermatology Associates of Wisconsin, S.C. (2.2 miles)

Cafes

• From the Ground Up Coffee House (1.6 miles)
• Starbucks (2.3 miles)
• Out of the Box Coffee House (3.4 miles)
• Chat-R-Box Cafe (5.3 miles)

Theaters

• Rogers Cinemas (1.6 miles)

Pharmacies

• Home Town Pharmacy (2.1 miles)
• Copps (2.1 miles)
• CVS Pharmacy (2.6 miles)
• Daly Drug (3 miles)
• Walgreens (3 miles)
• Majors Health Mart (7.7 miles)

Hospitals

• Riverview Hospital Association (2.2 miles)
• Theyedoctor.Com (2.8 miles)

Transportation

• U-Save Car & Truck Rental (2.4 miles)
• River City Cab (2.7 miles)
• River City Cab (2.7 miles)
• Budget Truck Rental (2.8 miles)
• Anderson Taxidermy (4.9 miles)
• U-Haul Neighborhood Dealer (5.3 miles)
• U-Haul Neighborhood Dealer (8.2 miles)