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3.1 from 34 reviews
5 stars
12
4 stars
6
3 stars
2
2 stars
3
1 stars
11
Overall Review of Atrium Post Acute Care Of Williams Bay
common9 reviews mention this
Caring, kind staff comes through
Many residents’ families describe staff as kind and genuinely attentive.
Multiple reviewers say the care team was compassionate and understanding, and they felt their loved one was treated with respect. Several also mention responsive support when questions or concerns came up. Even in mixed reviews, residents describe friendly staff, though some note that staffing levels limited how much help was available.
caveat6 reviews mention this
Cleanliness and odors are recurring
Some families report strong cleanliness and odor issues.
Several negative reviews describe persistent urine- or “piss”-like odors and concerns about hygiene during daily care. Others report the facility looking dirty, with issues like dust and unclean bathrooms. A few reviewers also describe missed hygiene needs, such as long stretches without baths, which added to their overall concerns.
caveat5 reviews mention this
Help can feel delayed at times
Some residents and families describe difficulty getting timely help.
In the more critical reviews, families say call buttons took a long time to get assistance and that it was hard to find someone when help was needed. Others describe care falling behind in areas like turning, bathing, or providing needed attention. A reviewer also points to a shortage of certified nursing attendants and being overworked as part of the problem.
common2 reviews mention this
Food supports special diets
Food service is described as able to handle special dietary needs.
One family specifically mentions that the food service provided special dietary requirements and even made salads for their loved one. Another review says the food was good, but adds that gluten-free options were limited. The community offers diabetes-diet and special-diet support, which aligns with what families highlight.
common3 reviews mention this
Activities are a frequent bright spot
Residents and families often mention engaging, recurring activities.
Reviewers describe activities such as bingo, crafts, and outdoor time on a patio. Another reviewer highlights arts and crafts as something their loved one enjoyed. There are also mentions of people “playing” there, reinforcing that day-to-day activity options were visible to families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
62 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Frosty Moose (0.2 miles)
Harpoon Willies (0.3 miles)
Cafe Calamari (0.3 miles)
Pier 290 (0.6 miles)
Hunt Club Steakhouse (1.1 miles)
Geneva National Restaurant (2.1 miles)
Mars Restaurant & Resort (2.4 miles)
Cafes
Steamers Coffee (0.2 miles)
Daddy Maxwell's Diner & Cafe (0.2 miles)
Coffee Mill By The Water (2.5 miles)
Coffee Mill (2.8 miles)
Panera Bread (4.7 miles)
Avant Bicycle & Cafe (5.7 miles)
Starbucks (5.8 miles)
Places of Worship
Norman B Barr camp (0.2 miles)
St Benedict Church (3 miles)
St Andrew Parish (6 miles)
St Francis De Sales Church (6.2 miles)
Parks
Kishwauketoe Nature Conservancy (0.3 miles)
Edgewater Park (0.4 miles)
Little Foot Playground (2.5 miles)
Flat Iron Park (5.7 miles)
Elkhorn Sunset Park (6.2 miles)
Physicians
Ann Callison MD (1.1 miles)
Balagani Rajesh DO - Rajesh Balagani, DO (1.3 miles)
Compton Marguerite MD Dermatology (1.3 miles)
Aurora Health Care (4.1 miles)
Eye Physicians Surgeons SC (4.8 miles)
Aurora Health Center (5 miles)
Aurora Sports Health (5.1 miles)
Hospitals
Mercy Heart and Vascular System (1.3 miles)
Mercy Birthing Center (1.3 miles)
Mercy Plastic Surgery Center (1.3 miles)
Mercy Walworth Hospital and Medical Center (1.3 miles)
Atrium Post Acute Care Of Williams Bay on seniors.fyi includes 5 photos including images showing interior, dining, trees, living room, fireplace, stone wall, windows, decor, and more.
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