18601 Lincoln Street, Whitehall, WI 54773
For more information about senior living options: (844) 490-3973
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The hospital provided excellent care and was highly recommended by the reviewer. Rosemary made the child comfortable and was very sweet. Everyone was kind and patient, and the child was very comfortable. They were glad they chose to have the surgery there. The staff were friendly and helpful. The nurses were helpful and nice.
They were dismissed from the ER after only 20 minutes of care because they had not received the jab. They felt disrespected by Tri County ER staff, later believing the care was for a very serious, life-threatening issue. They described the facility as terrible and recommended driving to the La Crosse ER for care. They labeled the hospital as junk and were billed $3,200.90 for nothing, claiming only a couple of pills were provided. They criticized the clinic for delaying radiology results and poor communication, leaving their child in pain. They described the doctors as rude, smug, and useless, feeling abandoned and uncared for. They believed the doctor did not fully assess their daughter, risking a serious infection. They felt the ER mis diagnosed burns as only second-degree and that the child needed care far from home, causing extended treatment elsewhere. They reported long waits and administrative errors, such as issues with prescription timing and patient information. They criticized the facility for a lack of care and consideration, including an instance where a doctor allegedly smirked at the patient's pain.The collection of reviews paints a bifurcated picture of Whitehall Tri-County Hospital. On the one hand, there are moments of remarkable care and compassion that left lasting, positive impressions. On the other hand, a substantial number of reviews describe frustration, miscommunication, rough treatment, and systemic shortcomings that lead to deep distrust. Taken together, the comments suggest that experiences at this facility can be markedly different depending on who is taking care of you and which department you visit.
Several readers recount deeply positive experiences. One account describes a severe automobile accident where the patient received excellent care at Whitehall Tri-County Hospital, followed by a two-week recuperation period with high praise for the level of attention and treatment. The gratitude is not generic; the reviewer emphasizes that the care was so good that they would highly recommend the hospital. In a separate case, a family's experience with their eight-year-old son's tonsil surgery stands out for warmth and attentiveness: a nurse named Rosemary helped make the child comfortable, described as sweet and patient, which made the child feel at ease during a surgical procedure. Those stories emphasize a capacity for exceptional bedside care and supportive staff when things go right.
Yet many reviews focus on what those same hospital systems get wrong. The overarching complaint is that the hospital, in the reviewers' view, does not consistently serve the community well, and some staff behavior is described as disrespectful or uncaring. A recurring grievance is the ER experience, where several patients felt dismissed or not taken seriously. One reviewer recounts an ER visit for breathing issues that ended after only about 20 minutes of care, followed by a casual farewell and a decision to seek care elsewhere for what turned out to be a serious, life-threatening problem. The sentiment is that the staff's response was inadequate, especially in the context of a potentially dangerous medical problem.
Other reviews amplify the sense of dire consequences from perceived neglect. The sentiment grows into a broader condemnation of the ER and facility as a whole, with strong language about poor treatment and a lack of compassion. Several reviewers contrast Whitehall with other regional ERs, noting that they would rather drive to different cities like La Crosse or Winona for care because those facilities are perceived as offering better emergency services. The negative comments also touch on systemic issues beyond individual encounters, including billing disputes in which patients claim to have been charged large amounts for minimal treatment or medication.
Communication and follow-up are frequently cited as major problems. A number of patients describe delays in obtaining test results, particularly radiology results, and frustration with not receiving information in plain language. In one case, a patient reported two weeks of waiting for an X-ray result, followed by advice that the doctor would get back to them - a delay that left them in ongoing pain and uncertainty. These anecdotes point to a perceived gap between the information patients need and the way it is conveyed by clinic staff.
Perhaps the most emotionally charged accounts involve physicians who are described as dismissive or inattentive. One reviewer uses very strong language to claim that a rude and disrespectful doctor worsened an already painful situation, accusing the medical team of harmful prescribing practices and abandonment. Another speaker conveys a sense of ongoing resentment toward "smirking and laughing" doctors who supposedly did not acknowledge the patient's pain, casting a shadow on the hospital's overall reputation. These stories illustrate how profoundly patient perceptions of empathy and respect can color the overall experience, even when some technical aspects of care may have been adequate.
In a heartbreaking, highly personal narrative, a family describes an incident where their four-year-old daughter suffered burns after a ruffled shirt caught fire. The initial assessment in Whitehall's ER concluded second-degree burns with a mild prognosis, but subsequent evaluations by trusted local providers suggested more extensive injuries requiring burn unit expertise. The family ultimately faced weeks of treatment and travel to St. Paul for specialized care, including skin grafts and ongoing therapy. The account casts doubt on the adequacy of the initial care and raises concerns about whether the proper thresholds for referral to a burn unit were followed. The emotional weight of this experience is evident, as the family worries about infection risk and the long road to recovery.
Towards the end, several reviews circle back to practical realities that color daily experiences in the hospital. Problems with appointment logistics, waiting room capacity, and the logistics of getting prescriptions filled are cited as proof that even when care is available, the patient experience can still be frustrating. A common thread is the sense that the hospital's strengths - caring individuals, engaged nurses, and moments of genuine warmth - exist alongside significant gaps in consistency, communication, and responsiveness. The strongest messages call for more reliable assessment, better triage, clearer communication, and a more patient-centered approach across departments.
Overall, the impressions suggest a hospital that can deliver lifesaving, compassionate care in certain moments and for certain patients, while simultaneously presenting serious barriers to patients who encounter slower ER response times, billing disputes, or perceived judgment from staff. The experiences vary widely: some patients leave with confidence in the hospital's capability and staff, while others vow never to return, citing a perceived lack of respect, inadequate evaluation, and unsafe delays. The most poignant stories - such as the pediatric burn incident - underscore the real-world consequences of inconsistent care and the urgent need for clear protocols, effective communication, and timely, thorough evaluation across all departments.
35 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Gundersen Tri-County Care Center in Whitehall, WI is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. With fully furnished accommodations and housekeeping services, residents can enjoy a comfortable and hassle-free living environment. The community also features outdoor spaces, including a garden, where residents can relax and enjoy the fresh air.
Dining at Gundersen Tri-County Care Center is restaurant-style, offering delicious meals that cater to special dietary restrictions such as diabetes diets. The kitchenettes in each accommodation allow residents to prepare their own meals if they prefer.
The community puts an emphasis on providing high-quality care services with 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure that residents are taking their medications properly.
In addition to physical care, Gundersen Tri-County Care Center prioritizes the mental wellness of its residents with a dedicated mental wellness program. This program aims to support the emotional well-being of each resident through various activities and therapies.
Residents at this assisted living community have plenty of options for entertainment and socialization. The small library provides a quiet space for reading or doing puzzles, while resident-run activities and scheduled daily activities offer opportunities for engagement and social interaction.
Located in Whitehall, WI, Gundersen Tri-County Care Center benefits from its proximity to various amenities in the surrounding area. There are two cafes nearby for residents who want to grab a quick bite or enjoy a cup of coffee with friends. Additionally, there are several restaurants nearby for those who prefer dining out occasionally. Nature lovers will appreciate the parks located close by where they can spend time outdoors. The community also has convenient access to places of worship for those who value spiritual connection. Lastly, having a hospital nearby ensures that residents have easy access to medical care when needed.
Overall, Gundersen Tri-County Care Center provides a comfortable and supportive environment for seniors, with a range of amenities and care services designed to enhance their quality of life.
Gundersen Tri-County Care Center is located at 18601 Lincoln Street, Whitehall, WI 54773 in Trempealeau County, Wisconsin
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