Information last verified:
1401 Churchill Street, Waupaca, WI 54981
For more information about senior living options: (844) 490-3973
Other CNAs are amazing. The staff are clean, well-managed, and friendly. The location is beautiful.
Residents are not being properly taken care of. The facility doesn't care about who they bring in, focusing on money. CNAs are not doing their jobs to ensure residents are changed and not sitting in their own pee and poop all day. CNAs often sit on their phones, especially night CNAs, instead of attending to residents. The rooms have many problems that are hazardous to the residents. The facility is horrible and run down, looking like it should be condemned by the health department. Some nurses are extremely rude and have no respect for the patients. It should be shut down.Crossroads Care Center Of Crystal River in Waupaca is best suited for families that can be actively involved in oversight and that place a premium on location and personal interactions with staff over a promise of flawless daily care. In practice, this community tends to work for relatively independent or lightly supervised seniors whose families are able to visit frequently, advocate for consistent routines, and push for rapid problem resolution. It is not the right choice for residents who require steady, high-level assistance around the clock, rigorous hygiene and safety standards, or predictable medication management.
Those who should seriously consider alternatives are families facing clear priorities around cleanliness, reliable staffing, and immediate responsive care. Several accounts describe rooms and common areas that are dirty or in disrepair, with reports of med passes being missed, heat or bedding issues, and hazardous conditions such as exposed wiring. The presence of abrupt, inconsistent care, night staff distracted by phones, aides who appear overwhelmed or disengaged, and long stretches without timely attention to basic needs, are red flags that outweigh any appeal of a convenient locale. For any resident with higher care needs, cognitive or behavioral challenges, or a history of sensitive health changes, safer options with stronger, more consistent oversight are advisable.
The strongest positives here revolve around the facility’s ambiance and some staff members who excel when present. A well-maintained campus and a few caregivers capable of delivering compassionate, attentive care can provide meaningful moments and a sense of normalcy on good days. The location itself is advantageous for families looking to visit easily and for residents who benefit from nearby services and outdoor or community access. However, these benefits do not compensate for systemic gaps in day-to-day quality control, nor do they resolve the more serious concerns raised by several reviewers about hygiene, maintenance, and reliable care.
On balance, the critical flaws significantly temper the appealing aspects. When rooms go untouched for days, clothing is left unstowed, and basic amenities like heating fail, the risk to resident comfort and safety escalates quickly. Medication lapses, delayed responses, and inconsistent night coverage compound these risks, creating an environment where dependability, an essential pillar of assisted living, cannot be assumed. The presence of abusive or disruptive resident dynamics further complicates safety and quality, especially for residents who require structured supervision and a calm, predictable routine. In short, the negatives are substantive and systemic enough that they substantially diminish the value of the location and certain staff strengths.
Decision-makers should demand a rigorous, disciplined due diligence process before committing. Schedule unannounced visits during multiple shifts, particularly nights, and inspect hygiene, room condition, and surface cleanliness in private rooms and shared spaces. Request to review recent incident and maintenance logs, the current staffing ratios by shift, and a concrete plan of correction for the issues raised in state inspections or internal audits. Talk directly with frontline staff about workload, training, and support, and speak with current residents or family members about daily responsiveness and respect. Compare these findings with other communities that demonstrate consistently clean environments, reliable med management, and a low rate of safety concerns.
Ultimately, Crossroads Care Center Of Crystal River should be approached with clear expectations and a readiness to intervene if problems persist. It may still serve as a fit for families who can provide vigilant oversight and who place equal weight on a favorable location and selective staff excellence. For most families seeking steady, predictable care and a consistently clean, safe environment, alternatives with stronger, uniform performance across staffing, housekeeping, and clinical oversight will be a wiser investment of time and resources.
74 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Crossroads Care Center of Crystal River in Waupaca, WI is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon for all grooming needs, cable or satellite TV for entertainment, and a computer center for staying connected with loved ones.
Residents can enjoy their meals in a lovely dining room with restaurant-style dining or take advantage of the kitchenette located in their fully furnished apartments. Housekeeping services are provided to maintain a clean living space.
For recreational activities, there is a fitness room and gaming room available, as well as outdoor spaces including a garden for relaxation and enjoyment. Residents can also indulge in reading at the small library or engage in social activities at the resident-run activities.
Safety and healthcare needs are taken care of with a 24-hour call system and supervision, along with assistance provided for daily living tasks such as bathing, dressing, and transfers. Medication management is available to ensure proper dosage and intake. A mental wellness program is offered to support emotional well-being.
Transportation arrangements can be made both for non-medical purposes and doctors' appointments, making it convenient for residents to travel when needed. Additionally, move-in coordination services are provided to facilitate a smooth transition.
The community’s location also offers easy access to various amenities outside the facility. There are three cafes, two parks, six pharmacies, 11 physicians' offices, 20 restaurants, six transportation options, and five places of worship nearby. Two hospitals provide medical assistance within close proximity.
Overall, Crossroads Care Center of Crystal River provides a comprehensive assisted living experience with ample amenities and care services that cater to the needs of its residents while ensuring access to nearby amenities for convenience and enjoyment.
Crossroads Care Center Of Crystal River is located at 1401 Churchill Street, Waupaca, WI 54981 in Waushara County, Wisconsin
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