Crossroads Care Center Of Crystal River

1401 Churchill Street, Waupaca, WI 54981

For more information about senior living options: (844) 490-3973

3.3 from 7 reviews
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    Overall Review of Crossroads Care Center Of Crystal River

    Pros

    • pro Other CNAs are amazing.
    • pro Clean, well-managed, friendly staff.
    • pro Beautiful location.

    Cons

    • pro The facility does not provide proper care for residents and seems focused on money.
    • pro Residents who are abusive are being admitted, disrupting other residents.
    • pro CNAs are not doing their jobs, leaving residents in urine and feces.
    • pro Night CNAs spend more time on their phones than caring for residents.
    • pro Rooms have hazardous problems, including exposed wires and unsafe conditions.
    • pro The facility is run down, dirty, and appears to be close to condemnation by health authorities.
    • pro Some nurses are extremely rude and show no respect for patients.
    • pro Rooms suffer ongoing issues such as clothes not being put away for days and medications running out at night, along with old or failing equipment.
    • pro The state pay for care is criticized as wasteful for an inadequate facility.

    Review

    There appears to be a deep and pervasive sense of dissatisfaction with the facility, colored by stories of neglect, mismanagement, and substandard conditions. Several accounts allege that the operation seems more focused on money than on the people who live there, with residents who are abusive or disruptive being admitted without clear regard for the impact on other residents. The overarching complaint is that basic care routines - such as regularly attending to residents' hygiene and changing soiled residents - are not consistently carried out, leaving some residents sitting in their own urine or poop for extended periods.

    A recurring theme is the performance of the care staff, particularly the certified nursing assistants. Many reviews describe CNAs who are not performing essential duties to the standard one would expect: not helping residents with changes, not cleaning up after them, and in some cases, spending time on personal phones during night shifts instead of supervising and assisting residents. The sentiment ranges from frustration to outright condemnation, with some staff described as caring and capable, while others are criticized as negligent. The disparity between individuals is pointed out repeatedly, suggesting that the experience can vary widely depending on who is on duty.

    Cleanliness and safety concerns dominate several narratives. Rooms are described as filthy and in disrepair, with odors lingering in hallways and living spaces. Specific anecdotes include rooms that felt neglected to the point of being hazardous: clothes not put away for days after a new resident moves in, exposed wires behind nightstands, old equipment, and televisions that no longer work. Some residents report a total lack of heat in the rooms, with thermostats in need of replacement, and windows that are so dirty they obscure the view. The combination of moldy smells, cobwebs, and general disrepair paints a bleak picture of the living environment and raises questions about adherence to health and safety standards.

    Financial considerations and accountability are also highlighted. Some reviewers point to the high cost of care, noting that the state covers substantial weekly expenses, and they question where humanity fits into a system that seems to tolerate or overlook subpar conditions. There is a recurring exhortation that the facility should be examined by authorities or even shut down, reflecting a belief that the problems run too deeply to fix with minor improvements alone. The sense is that the facility's leadership may be prioritizing revenue over resident well-being, and that such a model is untenable for vulnerable residents.

    There are voices that describe the facility as run down and dirty to the point of health department-level concern. Some reviewers explicitly call for condemnation or closure, and they describe rude or disrespectful behavior from some nurses. The tone is consistently somber and concerned, with a sense of sadness about the conditions and the impact on residents' dignity and safety. The repeated warnings about safety hazards, coupled with the allegations of neglect, contribute to a narrative of a facility struggling under strain and not meeting basic expectations for care.

    Amid the many negative reports, there are a few counterpoints that suggest a more mixed experience. A minority of reviewers describe the facility as clean and well-managed, with friendly staff and a beautiful location. This contrast indicates that the quality of care and the state of the environment may vary significantly from shift to shift or from one wing to another, making it difficult to form a single, definitive judgment. These occasional positive notes offer a glimmer of what the facility could be under different circumstances, yet they stand in tension with the broader, more critical feedback.

    Taken together, the reviews present a troubling picture of a facility that many feel is failing its residents. The most common threads are concerns about neglect and inconsistent care, unsafe and dirty living conditions, and a sense that profit or administrative convenience may be prioritized over the day-to-day needs and dignity of residents. Families and potential residents are urged to visit personally, inspect rooms, and observe care routines to understand the true conditions, while authorities and stakeholders may be called upon to assess and address the chronic issues described. The overall impression is one of dissatisfaction and alarm, with a strong plea for accountability, improvements, and in some cases, drastic action to ensure resident safety and well-being.

    Features

    Housing

    • 74 resident community capacity 74 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Crossroads Care Center of Crystal River in Waupaca, WI is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon for all grooming needs, cable or satellite TV for entertainment, and a computer center for staying connected with loved ones.

    Residents can enjoy their meals in a lovely dining room with restaurant-style dining or take advantage of the kitchenette located in their fully furnished apartments. Housekeeping services are provided to maintain a clean living space.

    For recreational activities, there is a fitness room and gaming room available, as well as outdoor spaces including a garden for relaxation and enjoyment. Residents can also indulge in reading at the small library or engage in social activities at the resident-run activities.

    Safety and healthcare needs are taken care of with a 24-hour call system and supervision, along with assistance provided for daily living tasks such as bathing, dressing, and transfers. Medication management is available to ensure proper dosage and intake. A mental wellness program is offered to support emotional well-being.

    Transportation arrangements can be made both for non-medical purposes and doctors' appointments, making it convenient for residents to travel when needed. Additionally, move-in coordination services are provided to facilitate a smooth transition.

    The community’s location also offers easy access to various amenities outside the facility. There are three cafes, two parks, six pharmacies, 11 physicians' offices, 20 restaurants, six transportation options, and five places of worship nearby. Two hospitals provide medical assistance within close proximity.

    Overall, Crossroads Care Center of Crystal River provides a comprehensive assisted living experience with ample amenities and care services that cater to the needs of its residents while ensuring access to nearby amenities for convenience and enjoyment.

    Nearby Places of Interest

    Restaurants

    • Julie's Crystal Lounge (0.1 miles)
    • Subway (0.4 miles)
    • Hut Drive-Inn (0.4 miles)
    • Rose Garden Family Restaurant (0.5 miles)
    • Dq Grill & Chill (1.2 miles)
    • Little Caesars Pizza (1.2 miles)
    • Simpson's Restaurant (1.3 miles)

    Places of Worship

    • Wels (0.2 miles)
    • Victory Church (0.9 miles)
    • Radiant Fellowship (1.8 miles)
    • Southern Baptist Convention (1.9 miles)
    • Spencer Lake Christian Center (3.9 miles)
    • Emmaus Ev Lutheran Church (6.9 miles)
    • St Peter's Pella Opening, Office (9.1 miles)

    Physicians

    • Women's Care Of Wisconsin Sc (0.4 miles)
    • Orthopaedic Specialists SC (0.4 miles)
    • Larson Eric M MD (0.4 miles)
    • Dermatology Associates of Wisconsin SC (0.4 miles)
    • Forefront Dermatology Waupaca, WI (0.4 miles)
    • Community Eyecare Center (1.3 miles)
    • Heistad Hearing Services (1.5 miles)

    Hospitals

    • Riverside Medical Center (0.5 miles)
    • Wisconsin Veteran's Home At King (3.8 miles)

    Transportation

    • Riverside Hospital Heliport (0.9 miles)
    • Brown Cab Taxi (1.5 miles)
    • Waupaca Taxi (1.5 miles)
    • Enterprise Rent-A-Car (1.8 miles)
    • Waupaca Airport (2.6 miles)
    • Brunner Field (2.8 miles)
    • Central County Airport (68C) (11.5 miles)

    Parks

    • South Park (1 miles)
    • Schwenn Lions Park (1.3 miles)
    • Whispering Pines Hartman Creek State Park (6.2 miles)
    • Wayauwega Community Park (6.5 miles)
    • Hartman Creek State Park (7.2 miles)
    • Nelson Park (7.7 miles)
    • Ellison Park (9.3 miles)

    Cafes

    • Secret Garden Cafe (1.1 miles)
    • Little Fat Gretchen's (1.4 miles)
    • Freckled Frogg (3.6 miles)
    • Scoopers (5.1 miles)
    • Rawhide Frontier Cafe (11 miles)
    • The Daily Grind Cafe (11.2 miles)
    • Crossroads Cafe (11.6 miles)

    Pharmacies

    • Stratton's Drug Store (1.4 miles)
    • Waupaca Woods Pharmacy (2 miles)
    • Youthful Essence Wellness (2 miles)
    • Walgreens (2.1 miles)
    • Professional Pharmacy (2.1 miles)
    • Home Town Pharmacy (2.1 miles)

    Theaters

    • The Gerold Movie Theatre (6.9 miles)

    Frequently Asked Questions

    Where is Crossroads Care Center Of Crystal River?

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