Bay At Suring Health And Rehab Center
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430 Manor Drive, Suring, WI 54174
For more information about senior living options: (844) 490-3973
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The nursing staff were outstanding. The laundry and cleaning staff were incredibly kind. The therapy department was great at helping residents recover. The staff were helpful and knowledgeable. Residents get along well and have smiles on their faces. The staff were compassionate, patient, and caring toward residents. The staff felt like a second family to residents and their families. The facility was clean, and the staff were friendly and caring. The administrator, nurses, and CNAs truly care about their patients. The facility looked beautiful, the food was delicious, and the residents were happy.
The reviewer stated the food was absolutely disgusting and not adherent to their dietary needs. The reviewer described the facility as stuck in Jurassic times with out-of-date equipment and products for resident care. The reviewer said the heads/leadership of the facility were useless. The reviewer reported being billed after being told payments were paid in full, with ongoing demands for more money. The reviewer described the facility as disgustingly unsanitary, citing dirty bed pans and feces on commodes. The reviewer claimed medications were not given on time and there were not enough staff to help. The reviewer alleged attempts to change a doctor's orders without their knowledge. The reviewer stated that the place should be shut down and investigated by the state. The reviewer described a nurse as rude, unprofessional, and condescending. The reviewer claimed covid patients were kept in the facility without informing other patients and families.The collection of accounts from this facility runs the gamut, painting a picture of a place that can feel like two different worlds depending on who walks through its doors. On one hand, there are many voices that speak warmly of the people who deliver daily care. Nursing staff are repeatedly praised for their dedication and kindness, with friends and family members noting that the nurses, laundry staff, and cleaning crews often go above and beyond. Therapists are celebrated for their energy and effectiveness, with one reviewer quoting a simple but powerful motto: if you don't use your abilities, you'll lose them. A number of visitors and residents describe moments of genuine care - staff who feel like family, a home-like atmosphere, and a sense that caregivers are truly invested in each patient's recovery and comfort. In particular, several accounts highlight the rehabilitative phase as a bright spot, where residents are treated with respect, smiles are common, and the overall mood among residents is positive.
On the other side, the facility is simultaneously described as struggling with fundamental problems that undermine trust and safety. A recurring frustration centers on hygiene and sanitary conditions: episodes of unsanitary practices, dirty bed pans, and commodes with residue are cited as unacceptable and dangerous. There are also serious concerns about medication management, from delays and omissions to attempts to alter doctors' orders without informing families. Several reviewers allege that infection control gaps existed, including claims that residents were exposed to COVID-19 without disclosure to others. Food service is another frequent flashpoint, with some residents describing meals as spoiled, unappetizing, or insufficiently aligned with dietary needs, contributing to a sense that basic comforts are not consistently being met. In one particularly vivid complaint, the food was described as "pig slop," underscoring the intensity of dissatisfaction tied to nutrition and dining.
Billing and administrative issues appear as another major thread. One reviewer recalls a troubling billing pattern: payments were recorded as "paid in full," only to receive a subsequent bill claiming more money owed. The sense of being shuffled between payments and statements leaves a lingering doubt about transparency. The same voice also expresses sympathy for other residents who lack advocacy, highlighting the feeling that ombudsman support would be helpful but difficult to obtain. A separate account references problems with record-keeping and security, including the loss of personal items (a Harley-Davidson watch and other valuables), which feeds into an overall impression of vulnerability and a need for better safeguard measures and clearer communication from administration.
Attitudes toward staff and leadership are mixed as well. Several reviews praise the leadership and administrative team for their warmth and approachability, with encounters that start on a positive note - smiles from the administrator and nursing leadership, welcoming interactions with occupational therapy staff, and visible teamwork that reassures families. However, other entries lash out at the leadership, calling the "heads of the facility" useless and describing management as out of touch or ineffective in addressing the daily realities of care. The tension between strong, compassionate care from some team members and dissatisfaction with systemic issues from others creates a jagged overall impression: a place where hope can thrive in well-trained hands, but where several structural problems threaten safety, dignity, and trust.
The human stories behind these reviews are powerful and varied. There are heartfelt testimonials from families who felt their loved ones were treated as family - caregivers who created a steady, reassuring presence for residents who had spent years building trust with their caregivers. In several anecdotes, residents or their relatives emphasize the value of a calm, clean, and nurturing environment, where residents can do their best to recover or simply live with dignity. Conversely, other comments reflect frustration with being treated like a nuisance or being kept in the dark about important care decisions, which understandably breeds fear and anger, especially when a resident's health or personal belongings are placed at risk.
Finally, the facility's reputation seems to be a blend of high points and alarming red flags, with some reviewers calling it a top-tier place and others insisting it should be shut down and investigated. The experiences range from praise of the therapy teams and the compassionate care of many nurses to accusations of neglect, safety lapses, and managerial failures. This duality makes it clear that for some residents and families, the facility offers meaningful, positive outcomes and a sense of belonging; for others, it represents a risky environment where basic necessities and respect are not consistently guaranteed. In short, the care experience here appears deeply dependent on the specific staff interactions, the day-to-day operations in that moment, and the level of oversight that residents and families can access.
50 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Bay At Suring Health And Rehab Center is an assisted living community located in Suring, WI. Our community offers a range of amenities to enhance the comfort and convenience of our residents. Each room is fully furnished and equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet access. Residents can enjoy delicious meals prepared by our skilled kitchen staff in our dining room or restaurant-style dining area. We also offer assistance with housekeeping and have a small library for residents to indulge in their reading habits.
At Bay At Suring Health And Rehab Center, the well-being of our residents is our top priority. Our caring staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer specialized care for diabetic residents including diet management. Medication management services ensure that each resident receives the proper medication at the right time.
We recognize the importance of mental wellness, which is why we have implemented a mental wellness program to support the emotional health of our residents. In order to meet individual dietary needs, we offer special dietary restrictions.
Our community promotes an active and engaging lifestyle for our residents through resident-run activities and scheduled daily activities. Whether it's participating in group exercises or joining in arts and crafts sessions, there are plenty of opportunities for socializing and personal growth.
Additionally, Bay At Suring Health And Rehab Center is conveniently located close to five restaurants and one place of worship, allowing easy access to these amenities for both residents and their families.
Choose Bay At Suring Health And Rehab Center for a comfortable and enriching assisted living experience where your loved ones can thrive in a supportive community environment.
Bay At Suring Health And Rehab Center is located at 430 Manor Drive, Suring, WI 54174 in Oconto County, Wisconsin
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