Shell Lake Health Care Center
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802 East Cty Highway B, Shell Lake, WI 54871
For more information about senior living options: (844) 490-3973
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They have good intentions. It's still good.
Terrace View was better before the buyout. They are understaffed and do not attend to residents' needs. Complaints filed (e.g., December 3, 2016) have not been addressed. They would not recommend bringing a family member to live there. The overall situation has deteriorated since the buyout.After Terrace View took over, the sentiment surrounding the place remains mixed. Some feel it's still decent in its own right, but the change in ownership has clearly altered the experience in ways that many find disappointing. What once felt satisfactory or even acceptable now carries an undercurrent of doubt for those who remember how things used to be. The sense many readers take away is that the facility is not what it once was, and that the buyout has cast a shadow over day-to-day operations and overall care.
One reviewer goes on to say they wouldn't even give the place one star, a blunt expression of frustration that underscores their dissatisfaction. They state that they filed a complaint on December 3, 2016, and have heard nothing back from anyone since. The absence of any follow-up or acknowledgement amplifies the sense that complaints are not being taken seriously or tracked with accountability. The lack of communication becomes a central grievance - an emotion that colors every other observation about the facility.
In attempting to escalate the issue, the reviewer even asks if they should forward the matter through the facility's website, highlighting a perception that the usual channels are ineffective or unreliable. This question signals desperation for a response and a belief that the standard processes may fail to address urgent concerns. It's a vivid indicator of how distrusting and discouraged the reviewer has become, as if the system itself is not designed to listen when it matters most.
The core critique centers on staffing and its impact on resident care. The reviewer concedes that there are "good intentions," but argues that under-staffing undermines those intentions in a dramatic and distressing way. They describe a scenario in which staff are overwhelmed to the point that vulnerable residents suffer preventable discomfort, even to the extent that caretakers are left to deal with incontinence after the fact rather than proactively preventing it. The language is stark and emphasizes a breakdown in routine care that should be nonnegotiable in a setting meant for support and safety.
This lack of timely, attentive care leads to a broader condemnation: the facility does not adequately attend to the people's needs. The reviewer's perspective is that essential duties - responding to needs, ensuring comfort, maintaining cleanliness, and safeguarding dignity - are not being consistently met. The resulting impression is that the experience of living there, especially for those who rely on staff for daily support, is compromised. The tone makes it clear that the place falls short of what families expect and deserve.
Beyond the immediate concerns about responsiveness and cleanliness, the reviewer issues a blunt warning to readers: they would not recommend bringing a family member to live there. This is not a casual critique but a strongly held judgment rooted in repeated disappointments and ongoing worry. The fear expressed is not just about inconvenience but about the potential for neglect or insufficient care in critical moments. The recommendation carries weight, especially for anyone weighing the safety and well-being of a loved one.
Taken together, the experience described paints a picture of a facility that, despite surface-level goodwill and intentions, struggles under staffing pressures that translate into tangible, distressing outcomes for residents. The buyout by Terrace View is presented as a turning point that did not bring the hoped-for improvement, and the lack of response to a formal complaint only reinforces a sense of systemic shortcomings. For those evaluating care options, the narrative serves as a cautionary tale about how operational strain and communication gaps can erode trust and quality of life in a setting meant to provide security and support.
50 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Shell Lake Health Care Center in Shell Lake, WI is an assisted living community that offers a range of amenities and care services to meet the needs of its residents.
The community provides a comfortable living environment with fully furnished accommodations, including cable or satellite TV and Wi-Fi/high-speed internet for entertainment and communication. Residents can enjoy their meals in the on-site dining room or take advantage of the restaurant-style dining options available. For those who prefer to cook their own meals, there is a kitchenette provided in each accommodation.
Housekeeping services ensure that the living spaces are kept clean and tidy, while move-in coordination assists new residents with the transition process. Outdoor space and a garden provide opportunities for fresh air and relaxation. Additionally, there is a small library available for residents who enjoy reading.
Care services at Shell Lake Health Care Center include 24-hour supervision to ensure the safety and well-being of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided as needed. The community caters to special dietary restrictions, including diabetes diets, ensuring that each resident's nutritional needs are met.
Medication management is offered to help residents stay on top of their medications, while a mental wellness program promotes overall emotional well-being. The community also encourages resident involvement by offering resident-run activities along with scheduled daily activities for social interaction and engagement.
Shell Lake Health Care Center benefits from its convenient location, with several nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals. This allows residents easy access to various services and resources in the surrounding area.
Overall, Shell Lake Health Care Center provides a supportive and engaging environment where residents receive the care they need while enjoying a range of amenities designed to enhance their quality of life.
Shell Lake Health Care Center is located at 802 East Cty Highway B, Shell Lake, WI 54871 in Washburn County, Wisconsin
Shell Lake Health Care Center on seniors.fyi includes 4 photos including images showing rehabilitation, nursing home, interior, decor, physical therapy, exercise, wheelchair, seating, and more.
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