Terraceview Living Ctr
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802 County Highway B, Shell Lake, WI 54871
For more information about senior living options: (844) 490-3973
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They have good intentions. It remains good.
Things were better before the Terrace View buyout. The facility is understaffed and does not attend to residents' needs. They let residents soil themselves and only then clean up. A complaint filed on December 3, 2016 has not been answered. The reviewer would not recommend having a family member live there.Residents and families describe a facility that started with promise but has since been shaped by a buyout, leaving many feeling that the change in ownership altered the level of care they can expect. The sentiment running through the remarks is that the place "was better before buyout from Terrace View," implying a decline in quality or responsiveness after the corporate shift. Even when there are efforts that might be considered well-intentioned, the overall impression is that the changes did not translate into better day-to-day experiences for residents.
One of the most striking threads is a lack of responsiveness to concerns. A person recounts filing a complaint on December 3, 2016 and notes that they have "not heard back from anyone." The absence of acknowledgment or follow-up from administration or staff is described as a significant failing, underscoring a breakdown in communication and accountability. The reviewer even asks whether sending the issue through the company's website would produce any action, highlighting a sense of futility and the wish for a formal, traceable channel for grievances.
The reviews acknowledge that there may be good intentions behind the operation, signaling that the problem isn't necessarily malice but systemic shortcomings. However, the combination of good intentions with a persistent under-staffing issue leads to tangible consequences. The words convey a troubling dynamic: staff may be stretched too thin to provide timely, adequate care, and the result is not just a vague dissatisfaction but questions about whether residents are receiving the basic level of support they need.
A particularly troubling claim concerns what happens when residents cannot manage certain daily needs on their own. The reviewer describes a situation where staff "let the people crap themselves and then clean up," a sobering depiction of incontinence care that points to gaps in dignity, hygiene, and ongoing assistance. This stark observation is paired with the broader complaint that staff "don't attend to the people's needs," painting a picture of a facility where basic caregiving tasks are not consistently carried out despite the best intentions of those working there.
Linked to these care concerns is a sense of unease about the overall environment for residents. If essential needs are not being met or attended to promptly, families are left worrying about the safety and well-being of loved ones. The language used makes the stakes clear: when basic care is perceived as inadequate, families question whether it is appropriate to place a relative in that setting. The concluding assertion - "I would not recommend bringing a member of your family to live there" - summarizes a protective stance taken by reviewers who place family welfare above any potential benefits the facility might offer.
Taken together, the remarks present a portrait of a facility that has not fully translated its stated good intentions into reliable, compassionate care. The post-buyout context is a focal point, suggesting that organizational changes may have disrupted routines, staffing models, or accountability mechanisms in ways that adversely affect residents. The lack of responsive communication compounds the problem, leaving families with unresolved concerns and a sense of ongoing worry about the day-to-day experiences of the people who live there.
What emerges from this set of reflections is a cautionary tale about balancing structural change with on-the-ground caregiving. Even when there are efforts to maintain high standards, insufficient staffing and weak channels for addressing complaints can erode trust and comfort for residents and their families. For anyone evaluating this facility, these reviews underscore the importance of asking pointed questions about staffing ratios, response times to concerns, and the systems in place to ensure that basic needs and hygiene are consistently met. The overall message is clear: good intentions must be matched by reliable, attentive care, and the absence of timely communication or adequate staffing can outweigh any perceived benefits of a corporate transition.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Terraceview Living Center in Shell Lake, WI is an assisted living community that offers a comfortable and enjoyable experience for its residents. With a range of amenities and care services, this community ensures the well-being of its residents.
For those seeking spiritual fulfillment, Terraceview Living Center provides devotional services off-site. Residents have the opportunity to engage in meaningful religious activities outside the community, allowing them to connect with their faith and nurture their spirituality.
The indoor common areas offer a cozy and welcoming space for residents to socialize and relax. Whether it's engaging in conversations with fellow residents or simply enjoying some quiet time with a book, these common areas provide a sense of community and camaraderie.
Terraceview Living Center also caters to individuals with diabetic care needs. The staff is trained in providing specialized care for residents managing diabetes, ensuring their health and well-being are always prioritized.
In terms of activities and recreation, the community offers devotional activities offsite. This allows residents to participate in religious events and ceremonies at nearby places of worship, promoting social connections and a sense of belonging.
Conveniently located nearby are two cafes where residents can enjoy meals or catch up with friends over a cup of coffee. Additionally, there are two parks nearby for those who appreciate spending time outdoors surrounded by nature.
Residents can access essential medical services easily as there are three physicians and one hospital in close proximity to Terraceview Living Center. Should they need any medication or prescriptions, there is also a pharmacy conveniently located nearby.
With eight restaurants nearby, residents have various dining options to choose from when they want to explore different cuisines or treat themselves to a meal out in the town.
Transportation options are readily available with three transportation services nearby for easy travel arrangements within the area or for medical appointments.
Terraceview Living Center truly understands the importance of faith, convenience, social engagement, healthcare access, dining variety, and ease of transportation for their residents' well-being. With its proximity to parks, pharmacies, physicians, places of worship, hospitals, cafes, and restaurants, this assisted living community offers a fantastic location for individuals seeking a comfortable and enriching lifestyle.
Shell Lake, Wisconsin offers a charming and peaceful atmosphere for senior living. With a variety of cafes and restaurants within close proximity, residents can easily enjoy dining out or grabbing a cup of coffee with friends. The town also boasts several parks and nature reserves, providing ample opportunities for outdoor recreation and relaxation. Access to healthcare is convenient, with multiple physicians' offices, hospitals, and pharmacies nearby. For those interested in cultural activities, the Palace Theatre offers entertainment options just a short drive away. Overall, Shell Lake is a welcoming community with amenities that cater to the needs of seniors looking for a comfortable and engaging retirement destination.
Terraceview Living Ctr is located at 802 County Highway B, Shell Lake, WI 54871 in Washburn County, Wisconsin
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