Heritage Lakeside in Rice Lake, WI

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  • Interior

    A view of a well-lit hallway in a healthcare facility.

  • Building

    A landscaped area with a flower bed and bench in front of the Heritage Lakeside building.

  • Trees

    A serene lakeside scene with geese near a dock on a sunny day.

  • Landscaping

    A view of a brick building featuring signage and landscaped surroundings.

  • Kitchen

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  • Television

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Heritage Lakeside in Rice Lake, WI

1016 Lakeshore Drive, Rice Lake, WI 54868

For more information about senior living options: (844) 490-3973

2.5 from 19 reviews
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Skilled Nursing Facility

Overall Review of Heritage Lakeside

Pros

  • pro Angie and her team excel at meeting residents' clinical and personal needs.
  • pro The facility shows great improvement and exudes a positive vibe from residents and staff.
  • pro Heritage Lakeside is highly recommended for short-term, rehab, or long-term care.
  • pro Residents are treated with dignity and respect by a caring staff.
  • pro The staff and therapy teams are great and provide attentive care.
  • pro The physical and occupational therapy teams are amazing and meals are great.
  • pro The facility has new management and remodeling that have improved the building.

Cons

  • pro The facility is understaffed and horrible to the residents.
  • pro It is filthy and dirty, with an F rating cited.
  • pro The staff are run down, overworked, and short-staffed, leading to poor care.
  • pro Residents reportedly receive only one shower per week and are dressed in dirty clothing.
  • pro Management is unprofessional, bullying, and prone to lying to staff.
  • pro Call lights are not answered promptly, delaying care.
  • pro Billing is slow and families are asked to pay late insurance bills.
  • pro The facility has racist practices and unprofessional conduct from management.
  • pro State violations are cited, and reviewers advise avoiding this facility.

Review

Heritage Lakeside is best suited for families prioritizing aggressive rehabilitation and post-acute recovery where a strong therapy team and recent remodeling can support rapid gains, even if daily operations require close-eyed oversight. The community can deliver on short-term goals when rehab needs are at the forefront, and it may appeal to families who value a visible commitment from therapy and clinical staff. Those with long-term, 24/7 care needs or who require a consistently flawless day-to-day experience should approach with caution. In short, the facility tends to perform best when rehab momentum, transportation logistics, and a favorable campus atmosphere align, but it is not the safest default choice for residents who rely on uninterrupted staffing and proactive care every shift.

On the plus side, the strongest argument for Heritage Lakeside rests with its therapy-driven acute care strengths. Several reviews praise the therapy team as capable and engaged, capable of helping residents regain mobility after procedures such as hip replacements, with one account noting substantial progress in a relatively short period. The facility's leadership has shown ongoing investment in its environment, with new management and remodeling that refreshes common areas and room interiors, contributing to a more welcoming feel for visitations and temporary stays. For families seeking a facility that can deliver meaningful rehab outcomes and a hopeful path back home, these factors matter and can meaningfully offset some concerns.

Another notable pro is the staff's perceived kindness and the care atmosphere when focused on rehabilitation. Families repeatedly describe frontline aides and therapists as caring, with transportation arrangements to medical appointments seen as a practical support many seniors need. For residents who respond well to personal attention and a positive vibe during a challenging recovery phase, these elements can translate into a smoother, more reassuring experience during transitions from hospital to home. The setting along the lake and the sense of community foster a welcoming mood that can reduce anxiety for both residents and visiting family members during recovery periods.

However, the downsides are sizable and consistently recur across many reviews. Understaffing appears to undermine daily care, with reports of insufficient aides, long wait times for call bells, and limited assistance that can leave residents underserved in real-time. Administrative lapses - most notably late insurance bill submissions and unclear family communication about transfers - compound these risks, especially for families navigating payment and coverage. Serious accusations about management style, including bullying, unprofessional behavior, and a history of state citations, erode trust and raise questions about the facility's governance and accountability. Taken together, these factors substantially temper the otherwise positive rehab narrative.

Additional red flags surface in several accounts about cleanliness, safety, and consistency of basic daily care. Claims of dirty conditions, infrequent showers, and a perception that some residents are not treated with adequate dignity are hard to reconcile with a facility aiming for patient-centered care. Even where residents can be heard praising individual staff members, the overarching concerns about staffing patterns, supervision, and hospital-to-facility communication persist. These contrasts create a risk profile that families must weigh: the potential for strong rehab outcomes against the likelihood of uneven care quality and inconsistent management.

For families evaluating alternatives, Heritage Lakeside is more attractive to those who can actively oversee and advocate for care, and who place a premium on rehabilitation outcomes and facility ambiance over flawless day-to-day operations. Alternatives are worth considering for residents who need steady staffing, transparent billing practices, clean and consistent daily care, and a management culture that emphasizes safety, accountability, and respectful treatment of residents and families alike. Before committing, visit with a specific care plan in hand, request current staffing levels, review the latest state inspection findings, and speak with multiple family members about their experiences to form a precise picture of how this community will function over time.

Features

Housing

  • 104 resident community capacity 104 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Heritage Lakeside in Rice Lake, WI is a comfortable and well-appointed assisted living community. Residents can enjoy a variety of amenities such as a beauty salon for pampering, cable or satellite TV for entertainment, and community-operated transportation for convenience. There is also a computer center for staying connected, a fitness room to stay active, and a gaming room for leisure activities.

The community offers fully furnished apartments with private bathrooms and kitchenettes. Housekeeping services are provided to ensure a clean and tidy living space. Move-in coordination is available to make the transition as smooth as possible.

Residents can indulge in delicious meals served in a restaurant-style dining setting that accommodates special dietary restrictions. A small library is available for reading enthusiasts, and there is telephone access for communication purposes.

Transportation arrangements can be made both for non-medical needs and doctor's appointments. A wellness center provides various services to promote the overall health and well-being of residents. Wi-Fi/high-speed internet ensures connectivity throughout the community.

Care services at Heritage Lakeside include a 24-hour call system and supervision to address any emergencies promptly. Assistance with activities of daily living like bathing, dressing, and transfers is readily available. Specialized care such as diabetes diets, medication management, and mental wellness programs are provided as needed.

The community offers ample opportunities for social engagement with concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Nearby amenities include cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals.

Overall, Heritage Lakeside in Rice Lake provides an inclusive environment where residents can enjoy an enriching lifestyle while receiving personalized care based on their unique needs.

Nearby Places of Interest

Hospitals

  • Marshfield Clinic Indianhead Center (0 miles)
  • St Joseph's Hospital Of The Hospital Sisters Of The Third Order Of St Francis (3.1 miles)
  • Mayo Clinic Health System (9.5 miles)
  • Barron Memorial Medical Center (9.5 miles)

Physicians

  • Terrell, John Diagnostic Radiology Associates (0.1 miles)
  • Branham-Healy Orthopedic Clinic SC (0.1 miles)
  • Marshfield Clinic (1 miles)
  • Marshfield Clinic Lakewoods (1.3 miles)
  • Lakeview Medical Center (1.3 miles)
  • Marshfield Medical Center - Rice Lake (1.4 miles)
  • Chippewa Valley Eye Clinic (2.8 miles)

Places of Worship

  • Our Savior Lutheran Church (0.2 miles)
  • Our Lady of Lourdes Catholic (0.6 miles)
  • Saint Joseph Parish (0.6 miles)
  • Red Cedar Community Church (0.6 miles)
  • World Harvest USA (0.7 miles)
  • Blue Hills Unitarian Universalist (0.8 miles)
  • First United Methodist Church (1.3 miles)

Pharmacies

  • Osterbauer Drugs (0.5 miles)
  • Osterbauer Drugs (0.6 miles)
  • Walgreens (1.3 miles)
  • CVS Pharmacy (9.5 miles)
  • Home Town Pharmacy (9.6 miles)
  • Gordys Market Barron (9.7 miles)
  • James Pharmacy (9.7 miles)

Restaurants

  • Big O (0.6 miles)
  • Shananagin's (0.6 miles)
  • Jaybirds Of Rice Lake (0.6 miles)
  • Casa Mexicana (1.2 miles)
  • A & J Adventure Bar (1.4 miles)
  • Burger King (1.7 miles)
  • Maxine's (2 miles)

Cafes

  • Badger Brew Coffee Loft (0.6 miles)
  • Sherry's Happy Hour Cafe (6.6 miles)
  • Lona's Corner Cafe (6.9 miles)

Transportation

  • Enterprise Rent-A-Car (1.6 miles)
  • Enterprise Rent-A-Car (6.9 miles)
  • Lawrence National Lease (8.9 miles)

Parks

  • Dog park (2.8 miles)
  • Babe & Phyl Park & Boat Landing (7 miles)
  • Wildwood Resort Playground (12.9 miles)

Theaters

  • Stardust Drive-In Movie Theater (11.5 miles)

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