501 North Lake Street, Peshtigo, WI 54157
For more information about senior living options: (866) 208-4318
Overall Review of Rennes Health And Rehab Center - West
Pros
It was a lovely place.- The facility is beautiful.
- The day shift staff were great.
Cons
The PM and night shift staff were terrible, demeaning, and rude toward the resident.- The care provided was subpar and not committed to helping patients be successful.
- Administration did not effectively address the rude behavior of multiple staff members.
- Meetings about the plan of care were held without inviting the proper people involved.
- The policy to notify only the patient and not the coordinating family was inappropriate.
- The facility did not notify the family about care coordination when the patient was at home.
- The reviewer warned others not to leave a loved one there and suggested staying involved.
Review
Rennes Health and Rehab Center - West in Peshtigo is best suited for families that want a visually appealing, well-kept campus and are prepared to take an active role in oversight. The facility presents a calm, pleasant environment with a daytime staff that is noted for attentiveness and competence. This is not a passive placement; success relies on families attending care planning discussions, monitoring progress, and stepping in when gaps appear. Residents who need daytime assistance and value a courteous, well-run floor will find this setup workable if advocacy is consistent.
Those considering alternatives are families prioritizing consistent cross-shift empathy and transparent communication. The reviews describe a troubling gap between daytime care and evening coverage, with PM and night staff perceived as demeaning and less responsive. If reliable 24/7 support and inclusive, timely updates to family are non-negotiable, other communities with stronger cross-shift culture and more proactive administration may be a better fit. For residents with complex needs who require coordinated, continuous oversight, Rennes West may fall short unless a robust family advocacy plan is in place.
On balance, the main strength is the building’s beauty and the daytime team’s reliability. A clean, well-maintained campus supports dignity and routine, and the day shift can sustain rehab goals and daily function. Those positives offset some routine concerns by enabling good daytime activity and steady interactions during peak hours. Yet beauty and good daytime care cannot compensate for inconsistent after-hours care or the erosion of trust from perceived disrespect on evening shifts. The overall quality of care rests on cross-shift consistency, which remains suspect here.
The decisive concerns center on evening and overnight behavior and administrative responsiveness. The report describes demeaning treatment from PM and night staff and a pattern of excluding family from care planning. The claim that staff changes are discussed only with one designated person, and that family updates about a resident at home are not routinely provided, suggests a breakdown in accountability. When trust in daily care hinges on the perception of respect and openness, these gaps are real liabilities. This is not merely a grievance; it impacts safety, coordination, and ongoing wellness.
Practical steps for families: insist on a formal meeting with the administrator and the care team before moving in. Seek a care conference that includes the patient’s primary clinician, any therapists, and family representatives, with a clear schedule for updates and plan-of-care communications. Question evening and overnight staffing, turnover, and the process for addressing behavior concerns. Confirm how and when family will be notified about changes or when the resident returns home. If measurable improvements aren’t evident quickly, broaden the search and compare options in the Peshtigo area that emphasize consistent cross-shift care and transparent governance.
Rennes West delivers a favorable daytime experience in a beautiful setting, which makes it reasonable for families who will stay actively involved and tolerate some gaps in after-hours care. However, the weight of PM/night staff concerns and limited administrative transparency pushes many families to look elsewhere for reliable, respectful 24/7 supervision. For those who cannot tolerate potential disrespect or communication gaps, exploring alternative communities first is prudent, with Rennes West kept as a contingent option only if compelling oversight and rapid improvements are demonstrated.
99 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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