Lake Country Health Services in Oconomowoc, WI
SaveInformation last verified:
2195 North Summit Village Way, Oconomowoc, WI 53066
For more information about senior living options: (844) 490-3973
The care and attention she received was wonderful. Josh and Jo were always ready to answer questions and follow up on her care. The art projects and bingo time made her happy. The level of care shown on the day of her passing was amazing. Lake Country provided excellent care and advocacy for her mother. The staff were excellent and friendly. The facility was clean and well kept. The therapies were outstanding. The nurses and CNAs were attentive and caring. The administrator and nursing director were thoughtful, kind, and informative.
This place has turned into a dump with huge staffing problems, and traveling nurses who stay on their phones and yell across the patients. The food is ridiculous and caused stomach issues, with no lasting improvement once the state inspections left. This place is absolutely horrible and should not be used for loved ones; call lights go unanswered for long periods. Very few permanent staff; many travelers. The equipment is old and CNAs don’t know how to use it properly, leaving residents banging into walls. Call lights are often unanswered for extended times, sometimes over an hour. Admissions and communication are poor; admitting staff fail to communicate and information from staff is often incorrect. The staff are rude and do not follow care instructions, leaving patients waiting for help. There are reports of abuse and neglect, with calls for the facility to be shut down. A patient was found naked and urine-soaked due to neglect, illustrating the severity of concerns.Lake Country Health Services in Oconomowoc is best suited for families seeking a rehabilitation‑focused option where the frontline staff truly know residents and where daily activities and social engagement help recovery feel personal and achievable. This community often delivers on the core elements families want after a hospital stay: a clean, well‑maintained environment, attentive aides and nurses, and a therapy program that emphasizes progress. When the stay centers on post‑acute rehab or short‑term recovery, the facility’s strengths, compassionate interactions from care teams, a robust activities calendar, and accessible therapy, can translate into meaningful mobility gains, better mood, and a smoother transition home. In short, Lake Country can be a credible choice for those who prioritize hands‑on therapy, consistent encouragement, and a welcoming social environment as a springboard back to independence.
That said, some families should consider alternatives or approach Lake Country with clear decision guardrails. A sizable tranche of reviews flag persistent concerns about staffing capacity, with frequent references to travel nurses, under‑staffing during shifts, and delayed responses to call lights. High‑acuity needs or residents who require constant monitoring, timely med administration, or rapid escalation of problems may encounter friction if staffing is stretched. Several accounts describe communication gaps, inconsistent information to families, and difficulties in obtaining timely updates on care plans or discharge decisions. For families wary of safety and accountability issues, or those who must navigate complex medical or behavioral needs, these red flags argue for a careful comparison with other local options and a thorough, current tour and conversation with leadership.
The most persuasive positives center on therapy quality and personal connection. Reviewers repeatedly credit the rehab team with skill, dedication, and the ability to tailor exercises to individual pace and goals. Patients describe standout experiences in physical, occupational, and speech therapy, with therapists who push progress while keeping therapy engaging. The social work and admissions staff are praised for helping families navigate transitions, coordinating meds, and communicating about care trajectories. Cleanliness and the general appearance of the building emerge as reliable strengths, and many residents form a recognizable network of activity facilitators who cultivate a sense of belonging, bingo moments, holiday celebrations, and art projects that brighten days. When these elements align, residents report improved spirits, better function, and a smoother path toward returning home.
However, the durability of these strengths hinges on the facility’s ability to manage core operational risks. A recurring pattern in the feedback is variability in staffing, not only the quantity of staff but the consistency of the team across shifts. That instability can translate into slower responses to call bells, uneven attention during peri‑care, and occasional delays in med delivery or bedside therapies. Families also report mixed experiences with communication: some praise proactive calls and transparent updates, while others recount miscommunications, delayed paperwork, and frustration when coordinating discharge planning. There are Honest cautions about safety culture in earlier reviews, including claims of neglect and, in a few instances, more serious concerns cited in public reports. These tensions do not render the facility unusable, but they do mean families must verify current conditions and insist on concrete assurances before committing.
With decisions framed around actual needs, several practical steps emerge. Prospective residents or their advocates should request a current staffing snapshot, including the ratio of nurses and aides to residents on day and night shifts, and whether travel staff remain a fixture. Insist on specifics about call‑light response times and the process for med administration, including which pharmacy is used and how medication accuracy is checked. Seek a frank discussion about daily rehabilitation schedules, therapy frequency, and any plans to increase or reduce therapy intensity based on progress. Tour the life enrichment and dining areas, observe how staff interact with residents, and, when possible, speak with both residents and families currently navigating care at the facility. Finally, consult the latest public reporting and ask for a direct contact in administration who can address any outstanding concerns.
In the end, Lake Country Health Services offers a credible rehabilitation platform with genuine strengths in therapy quality, staff warmth, and a pastime‑rich environment that helps residents feel valued. For families where the priority is hands‑on rehab, consistent encouragement, and an upbeat daily routine, the facility can deliver substantial gains and a humane, dignified stay. Yet the warnings embedded in many reviews cannot be ignored: staffing variability, inconsistent communication, and, in some cases, troubling safety and care narratives. Those considering Lake Country should weigh these factors against personal risk tolerance and the specific medical or behavioral needs of their loved one. If choosing this community, approach it with due diligence, secure explicit commitments on staffing, timelines, and discharge planning, and require ongoing, transparent updates to avoid the misgivings that appear in the facility’s more unsettled periods.
100 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lake Country Health Services in Oconomowoc, WI is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a luxurious and homely environment for seniors to enjoy their golden years.
Residents can relax and indulge in the beauty salon, where they can get their hair styled or enjoy other beauty treatments. They also have access to cable or satellite TV for entertainment. Community operated transportation is available for convenient travel within the area, including transportation to doctors' appointments.
For those who wish to stay connected with technology, there is a computer center with Wi-Fi/high-speed internet access. The dining room offers restaurant-style dining where residents can savor delicious meals prepared by professional chefs. Special dietary restrictions are carefully catered to.
The community promotes an active lifestyle with various amenities such as a fitness room, gaming room, and outdoor space which includes a garden. Residents can engage in physical activities or simply relax amidst the serene surroundings. There is also a small library for those who enjoy reading.
Housekeeping services ensure that residents have a clean and comfortable living environment at all times. Move-in coordination makes the transition smooth and hassle-free for new residents. In case of emergencies or any assistance needed, there is a 24-hour call system along with 24-hour supervision.
Residents receive assistance with daily activities such as bathing, dressing, and transfers. Medication management ensures that medications are taken on time and as prescribed. A mental wellness program is provided to support the emotional well-being of residents.
Lake Country Health Services takes pride in its dedicated staff who provide personalized care based on individual needs. Transportation arrangements are available for non-medical purposes as well.
The community is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals, allowing easy access to essential amenities and medical services.
Overall, Lake Country Health Services offers a vibrant and caring environment where residents can live comfortably, maintain their independence, and engage in fulfilling activities while receiving the necessary care and support.
Lake Country Health Services is located at 2195 North Summit Village Way, Oconomowoc, WI 53066 in Waukesha County, Wisconsin
Lake Country Health Services on seniors.fyi includes 5 photos including images showing interior, healthcare, decor, bedroom, windows, plant, living room, fireplace, and more.
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