Towner Crest

Pros

• The front desk staff at the memory care facility were praised for being amazing and helpful.
• Towner Crest is described as a very nice place, offering a first-class experience for residents.
• The staff members at Towner Crest are recognized for their excellent service and support.
• Residents appreciate the variety of activities available at Towner Crest, including a workout area and a big chapel.
• The facility provides great value for the money with amenities like a large patio, putting green, and various games.
• Breakfast is offered for free at Towner Crest, which is viewed positively despite minor critiques of the quality.
• The overall quality of meals at Towner Crest is considered good, contributing to resident satisfaction.

Cons

• The staff in memory care were accused of going through the resident's belongings and making unreasonable demands regarding furniture.
• There were complaints about being unjustly accused of bringing alcohol into the facility.
• A staff member took pictures of a mess made by the resident and shared them with others, which was inappropriate.
• Monthly reports to insurance were not followed up on, causing frustration for the family.
• Breakfast was described as "not perfect," leaving some dissatisfaction with that meal option.

Review

The experiences of families seeking memory care services for their loved ones can vary dramatically, as illustrated by two contrasting reviews highlighting the quality of care and facilities provided by different establishments. One reviewer shares a deeply troubling experience with a memory care facility that left them feeling accused and frustrated. They describe their mother’s time at this facility as overshadowed by issues ranging from mismanagement to inappropriate accusations. The staff's oversight was particularly concerning; they reportedly rummaged through the mother's belongings without consent and then failed to communicate effectively about her needs.

Compounding these frustrations was the facility's insistence on acquiring new furniture, which ultimately proved unsuitable for the patient. The reviewer expressed disappointment in how their mother's individuality was lost amid these decisions, leading to feelings of wasted time and resources—a sentiment further exacerbated by claims of possible negligence, such as failure to send crucial monthly reports to insurance providers. This combination of poor communication and lackluster support led to an overall negative impression, suggesting a facility that did not prioritize patient-centered care.

In stark contrast, Towner Crest—owned by Presbyterian Homes—emerges as an exemplary option for memory care and assisted living. The reviewer paints a picture of comfort and satisfaction within this community. They note that Towner Crest is well-equipped with first-class amenities designed to enrich residents' lives, including a workout area, a spacious chapel, outdoor patios, and recreational activities like putting green games. These features contribute to an environment that emphasizes not only physical but also social well-being.

Residents’ social engagement is further supported through various planned activities organized by dedicated staff members who foster interaction among residents. Such efforts help create a strong sense of community that can be vital for those grappling with memory-related conditions. The review highlights that this supportive atmosphere is complemented by competent staff who deliver commendable service while respecting the independence of residents.

Dining options at Towner Crest also receive notable praise; the facility offers free breakfast along with other meals available for purchase or alternatively prepared in residents' apartments if they prefer cooking independently. This flexibility caters to diverse resident preferences while ensuring nutritional needs are met effectively. Although breakfast may not always hit perfection, it fulfills basic requirements—an understanding expectation considering it is complimentary.

Overall, Towner Crest stands out positively against the backdrop set by the previous negative experience recounted in another review. While one establishment struggled with fundamental issues like communication and personal accountability regarding resident belongings, Towner Crest flourished due to its focus on creating a harmonious living space where dignity and quality care take precedence. Families seeking suitable places for their loved ones can find reassurance in knowing there are options available that champion helpfulness and thoughtful management alongside enriching lifestyle choices tailored specifically towards enhancing each resident’s day-to-day experience.

This part of Oconomowoc, Wisconsin offers a convenient and bustling community with various amenities nearby. With several pharmacies, restaurants, physicians, hospitals, parks, cafes, and even a theater within a short distance, residents have easy access to essential services and entertainment options. The proximity to healthcare facilities such as Oconomowoc Memorial Hospital and Aurora Medical Center Summit ensures quality medical care is readily available. The abundance of parks like Fowler Park and Cushing Memorial State Park provide opportunities for outdoor recreation and relaxation. Overall, this area provides a well-rounded living environment for seniors looking for convenience and comfort in their daily lives.

Pharmacies

• Pick 'n Save Pharmacy (0.1 miles)
• Aurora Pharmacy (0.6 miles)
• Prescription Center Pharmacy (0.6 miles)
• Walgreens (0.7 miles)
• Health Mart Pharmacy (1.6 miles)
• Metro Market (2.1 miles)
• Pick 'n Save Pharmacy (2.1 miles)

Restaurants

• McDonald's (0.3 miles)
• Kiltie Drive-In (0.8 miles)
• Culver's (0.9 miles)
• SteelTank Brewing Co. (0.9 miles)
• Coco's Seafood and Steakhouse (0.9 miles)
• Maxims Restaurant (1 miles)
• MOD Pizza (2 miles)

Physicians

• Dr Dale Johnson and Kristen Vento (0.4 miles)
• Aurora Wilkinson Medical Clinic (0.6 miles)
• Aurora Urgent Care Oconomowoc (0.6 miles)
• Dr Andrew Schroettner (0.6 miles)
• Oconomowoc Medical Clinic (0.6 miles)
• Central Otologic (0.6 miles)
• Dr. Richard Neils, MD (0.6 miles)

Hospitals

• Oconomowoc Memorial Hospital (0.5 miles)
• Corporate Center- Rogers Behavioral Health (2.2 miles)
• Rogers Behavioral Health (2.6 miles)
• Rogers Memorial Hospital (2.6 miles)
• Aurora Medical Center Summit (2.8 miles)
• Waukesha Memorial Hospital (6.1 miles)

Parks

• Fowler Park (0.8 miles)
• Roosevelt Park (1.2 miles)
• Nashotah Park (4 miles)
• Cushing Memorial State Park (4.4 miles)
• Kettle Moraine State Forest - Lapham Peak Unit (6 miles)
• Harnischfeger Park (8.3 miles)
• Ottawa Lake Fen State Natural Area (11.7 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (6.5 miles)
• Panera Bread (6.8 miles)
• Black Canyon Coffee (8.2 miles)

Theaters

• Hillside Cinema Delafield, Wi (6.8 miles)

Places of Worship

• Riverglen Christian Church (10.2 miles)