Montello Care Center
Save251 Forest Lane, Montello, WI 53949
For more information about senior living options: (844) 490-3973
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The staff were very helpful in making arrangements for residents' families and were friendly and nice. Everyone was so friendly, kind, and respectful. They genuinely care about all the clients. The social worker was excellent. The nurses were very kind and interactive with residents and their families. The entire staff is wonderful - professional, caring, supportive, and friendly. They worked well as a team.
The facility had a pervasive, unpleasant odor of urine throughout, indicating poor hygiene practices. Rooms and common areas were visibly dirty, with washcloths covered in urine and feces on the floor and debris under beds. There were repeated inspection findings from 2023-2024, casting doubt on the effectiveness of corrections. The reviewer would give it a zero and does not recommend it. The care was described as horrid, with understaffing and neglect of residents' basic needs. A resident died of sepsis and infections due to neglect and insufficient staffing. Some staff did not monitor residents at night and failed to follow instructions, resulting in injuries. One reviewer alleged that staff asked employees to write fake positive reviews, which is illegal.A chorus of opinions about this facility emerges from a set of recent reviews, painting a picture that is at once troubling and hopeful, often within the same families and the same months. On one end of the spectrum are stark accounts of neglect, unsafe conditions, and alarming gaps in care, while on the other are stories of compassionate staff, effective rehabilitation, and experiences that left families grateful. Taken together, the remarks suggest a facility with serious, recurring concerns about safety and quality in some wings of its operations, but also a workforce capable of delivering meaningful help when everything aligns.
Several reviewers describe a deeply unpleasant environment marked by pervasive odors and unsanitary surroundings. One account emphasizes a strong, persistent urine odor that seems to pervade hallways and patient rooms. The same reviewer notes washcloths saturated with urine and feces left on the floor, and dirt visible beneath beds, suggesting a broader lapse in cleaning routines and environmental standards. The comments extend beyond one instance, calling into question the effectiveness of the facility's infection prevention and control program and pointing to a history of violations that appear repeatedly in government inspections across 2023 and 2024. Even as some reviewers acknowledge that violations were reportedly corrected, concerns linger about whether those corrections have endured and whether the facility is genuinely maintaining best practices.
The quality of resident care is portrayed in similarly bifurcated terms. In some narratives, understaffing appears to compromise basic daily needs: residents allegedly go unbathed, wear unclean clothing, and lack access to timely attention. The absence of timely, thorough care is described as a systemic problem rather than a series of isolated incidents, with references to pressure ulcer care being neglected and questions raised about how food safety and general comfort are managed. There is also mention of a troubling scene with an unsupervised resident who was seen wandering while covered in urine, a situation that left a reviewer feeling that the facility's safety nets and supervision protocols were not consistently in place. In a more severe portrayal, one review links the facility to a death by sepsis and infections attributed to neglect, framing the situation as a stark warning about what can happen when staffing and attention to medical needs fall short.
In contrast, other voices in the same pool of reviews describe care experiences that are the opposite of these negative impressions. Several accounts praise staff for their warmth, courtesy, and willingness to help families navigate the rehabilitation process. Families repeatedly highlight friendly nurses and aides who communicated well, treated residents with kindness, and stayed engaged with relatives. One reviewer notes that the staff were "very helpful in making arrangements," while another calls the team "wonderful," with specific praise for the rehabilitation department and the social worker. The therapy team, including named individuals like Allan or Allen, receives frequent kudos for professionalism, patience, and effective guidance that helped residents regain mobility and confidence. In these stories, the environment feels more personal and the care more attentive, producing gratitude rather than frustration.
The rehab experience, in particular, emerges as a standout in the positive reviews. Multiple testimonials celebrate physical therapy as productive and empowering, with patients describing productive sessions, clear explanations of exercises, and progress that contributed to shorter stays or better outcomes. One reviewer even emphasizes that a therapist's patience and expertise were central to regaining full motion and strength after surgery, underscoring that skilled therapy can significantly influence a resident's recovery trajectory. The dietary and supportive staff also receive affectionate mentions in some entries, with individuals describing meals as "awesome" and the overall atmosphere as friendly and respectful. In short, the rehabilitation culture at this facility can be described as capable and compassionate when staffing is adequate, and when clinicians have the bandwidth to spend time with patients and families.
Several reviewers raise concerns about internal pressures and alleged practices around reputation management. One account claims that some employees were pressured to write positive reviews for the facility, describing it as part of a broader pattern of practice and noting that these actions could be illegal. This perspective adds a layer of distrust for readers, suggesting that not all online impressions accurately reflect on-the-ground experiences. While such allegations are presented by a reviewer, they contribute to a broader sense that the facility's public image may not always align with the lived experiences of residents and their families. Others describe more routine administrative experiences, including disputes over refunds after short stays or unsatisfying outcomes, which further complicate the narrative of consistent quality.
Taken as a whole, the reviews depict a facility with a notable tension between episodes of excellent, person-centered rehabilitation and days that feel perilously close to neglectful care. The strongest, most urgent voices warn readers not to rely on a single visit or a single set of outcomes when making important decisions about who should care for a loved one. They describe a landscape where the difference between a good day and a bad day can hinge on staffing levels, supervision adequacy, and the presence of a vigilant care team. Meanwhile, other voices emphasize the potential for kindness, competence, and genuine recovery-oriented work, reminding readers that even in challenging settings, dedicated professionals can produce meaningful improvements in a resident's function, comfort, and dignity.
Ultimately, the most compelling takeaway is the presence of two parallel realities within the same facility: care experiences that feel deeply compassionate, well-coordinated, and hopeful, alongside more alarming episodes that raise questions about safety, cleanliness, and the consistency of essential care. Families looking at this center will find voices that urge caution and due diligence - especially around infection control, staffing ratios, and what constitutes timely, respectful care for residents with complex medical needs - while also encountering testimonies that celebrate the impact of capable therapists, attentive nurses, and supportive social work. The divergent narratives reflect a complicated picture: a facility capable of delivering exceptional rehabilitation and kindness in some cases, but vulnerable to serious lapses that jeopardize safety and dignity in others.
50 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Montello Care Center is a charming assisted living community located in Montello, WI. Our center offers a variety of amenities and care services to ensure that our residents have everything they need to live comfortably and happily.
Residents at Montello Care Center can enjoy the convenience of cable or satellite TV in their fully furnished rooms. Our dining room provides a welcoming atmosphere for residents to enjoy delicious meals prepared by our staff. For those who prefer to cook their own meals, we offer kitchenettes in each room.
Our center also features beautiful outdoor spaces and gardens where residents can relax and take in the natural surroundings. Wi-Fi and high-speed internet are available throughout the facility for residents who want to stay connected with friends and family.
At Montello Care Center, we provide 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers. Our staff is trained in medication management to ensure that residents receive the proper dosage at the right time. We also offer a mental wellness program to promote the emotional well-being of our residents.
We understand that dietary needs can vary, so we offer special dietary restrictions options for our residents. Our restaurant-style dining allows residents to enjoy a variety of delicious meals tailored to their specific dietary needs.
In addition to providing excellent care services, we also prioritize resident engagement and socialization. Residents have the opportunity to participate in resident-run activities as well as scheduled daily activities organized by our staff.
Montello Care Center benefits from its prime location with several cafes, parks, pharmacies, restaurants, places of worship, and theaters nearby. This ensures that our residents have access to a variety of entertainment options and services within a short distance from our community.
At Montello Care Center, we strive to provide a warm and supportive environment where our residents can thrive. With an array of amenities, care services, and nearby attractions, we aim to make each resident's experience comfortable and enjoyable.
Montello Care Center is located at 251 Forest Lane, Montello, WI 53949 in Marquette County, Wisconsin
Montello Care Center on seniors.fyi includes 5 photos including images showing interior, building, entrance, living room, wheelchair, nursing home, bedroom, recreation, and more.
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