Crossroads Care Center Of Milwaukee
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3216 West Highland Boulevard, Milwaukee, WI 53208
For more information about senior living options: (844) 490-3973
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The staff took good care of her. They responded in a timely manner when she needed help. Meds were always on time. All the staff were friendly and willing to do what was needed. Natasha, the LPN, stood out as a very caring nurse. Therapy helped him recover quickly and return home.
The facility is described as dirty and poorly maintained, with peeling paint, a strong odor, and questionable cleanliness. Residents are left in their own waste for extended periods, while call lights go unanswered. Staff are described as rude, unresponsive, and disrespectful toward residents and their families. Social workers are accused of disrespect and lack of empathy, with instances of yelling and false accusations. Management is portrayed as disengaged and as enabling negligent behavior by staff. The overall quality of care is deemed unacceptable, with safety and dignity not prioritized. The building is described as run-down and dilapidated, with overcrowded spaces and poor supervision. Security measures are lacking, allowing unauthorized entry and unlocked doors at all hours. There are reports of falls or injuries not promptly addressed, and families not being notified in a timely manner. Some reviewers label the facility as a "hellish place" or a "disgusting filthy dump," indicating it is unfit for care.Crossroads Care Center of Milwaukee is best suited for short-term rehabilitation stays where therapy intensity and timely medication delivery are the priority, and where families are comfortable supervising progress closely. The most credible positives come from those who valued the rehab team and observed prompt med administration, with specific praise for a few compassionate nurses who stood out in care moments. This is not a place to linger for long-term care if dignity, cleanliness, and consistent oversight are nonnegotiable demands. Families weighing a rehab option should expect a mixed environment but justify the stay primarily by rehabilitative momentum, not by the facility's atmosphere.
Those seeking long-term residence or a consistently high level of daily care should strongly consider alternatives. A substantial pattern in the reviews centers on persistence of rude or unresponsive staff, with call lights routinely ignored and social workers or administrators perceived as disengaged or disrespectful. The building itself is described as dirty and dilapidated, with security and access concerns, and frequent complaints about management's failure to address legitimate problems. For residents who require steady supervision, predictability, and a safe, clean living space, this facility does not measure up and the risks clearly outweigh the potential rehab benefits.
The strongest pro is undeniably the therapy program's potential to drive real functional gains. Several families credit the therapy team with strong, focused effort that helped patients regain mobility and prepare for discharge, and one nurse in particular is singled out for genuine care. Medication administration, when staff are present, is reported as timely, and the activity department is viewed as a redeeming feature in otherwise challenging conditions. These positives fundamentally offset only part of the negatives, drawing a line between what Crossroads can achieve for a rehabilitating patient and what it cannot reliably provide for long-term daily living.
Yet the cons are persistent and compelling. Repeated accounts describe caregivers who are slow to respond, with call bells going unanswered for long stretches and staff attitudes ranging from dismissive to openly disrespectful. The facility is criticized for its cleanliness, odor in hallways, and overall upkeep, with alarming notes about doors left unsecured and entries that fail to screen visitors adequately. Safety incidents - falls, injuries, and the misplacement or loss of personal items like dentures and clothing - underscore a troubling disconnect between policy and practice. In short, the environment often undermines trust in the care delivered, even when some care moments show competence.
What families should do next is targeted due diligence. On tours, observe cleanliness and maintenance, test call lights by asking staff about response times, and inquire about security protocols and access controls. Ask to speak candidly with the administrator or director of nursing about prior complaints and how the facility monitors and speeds up problem resolution. Request current staffing ratios for CNAs and licensed staff on each shift, and verify any recent state or regulatory findings. If rehab is the aim, press for a concrete, time-bound plan with clear milestones and a contingency for transition if progress stalls. The presence of a "new administration" note in some reviews suggests improvements are possible, but must be validated in real time.
In a practical decision framework, Crossroads Care Center of Milwaukee is a conditional recommendation: it can deliver meaningful rehab outcomes when the environment does not overshadow clinical progress, and when vigilant families demand and enforce accountability. For long-term care - with ongoing needs for safety, respect, privacy, and consistent staff engagement - the balance tips decisively toward alternatives. The facility might pass for a short rehab stint with strong family oversight, but it should not be the default choice for anyone prioritizing dignified daily living and uncompromised safety over rehabilitation potential.
95 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Crossroads Care Center of Milwaukee is an exceptional assisted living community located in the vibrant city of Milwaukee, Wisconsin. Our facility offers a wide range of amenities and care services to ensure that our residents enjoy a comfortable and fulfilling lifestyle.
Our community is designed to make our residents feel right at home. We have a beauty salon where residents can indulge in pampering treatments, as well as cable or satellite TV for their entertainment needs. We also offer community-operated transportation to help our residents get around conveniently, and a computer center for those who want to stay connected with friends and family.
At Crossroads Care Center, we prioritize the well-being of our residents. That's why we have a fitness room for them to stay active and a wellness center to address their healthcare needs. Our fully furnished apartments provide comfort and privacy, with private bathrooms included. Housekeeping services are available to make sure that our residents' living spaces are always clean and tidy.
We understand that dining is an essential part of our residents' lives, which is why we offer restaurant-style dining in our elegant dining room. Special dietary restrictions are accommodated, ensuring that every meal is both delicious and nutritious.
Our community provides various care services to cater to the individual needs of each resident. With 24-hour call system and supervision, assistance with daily activities such as bathing, dressing, and transfers are readily available. Medication management is also provided by our trained staff members.
Staying engaged and active is encouraged at Crossroads Care Center. We offer concierge services to assist residents in planning day trips or participating in resident-run activities within the community. Scheduled daily activities promote socialization and mental stimulation, while fitness programs keep our residents physically fit.
Our location offers numerous amenities nearby for convenience and entertainment purposes. There are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals throughout the area easily accessible from our community.
Crossroads Care Center of Milwaukee is dedicated to providing a warm and compassionate environment for our residents. We strive to exceed their expectations by offering top-notch amenities, personalized care services, and a vibrant community life.
Crossroads Care Center Of Milwaukee is located at 3216 West Highland Boulevard, Milwaukee, WI 53208 in Milwaukee County, Wisconsin
Crossroads Care Center Of Milwaukee on seniors.fyi includes 3 photos including images showing nursing home, caregiver, nurse, healthcare, outdoors, office, workspace, computers, and more.
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