Willowbrook Nursing & Rehab

Pros

• The staff initially appeared friendly and willing to help during tours of the facility.
• The recreational room offered a variety of family games, including board games, puzzles, and reading materials.
• The outdoor view from the facility was relatively beautiful.
• The living quarters provided basic comfort for the patients, with comfortable beds.
• The cleanliness of the facility was noted to be fair and generally well-maintained.
• Some Certified Nursing Assistants (CNA) were recognized as nice and caring individuals.

Cons

• The staff treated the husband like a child and were unresponsive to his requests for more walking activities.
• The father fell in the facility after being left alone in his wheelchair, despite being a high fall risk.
• The nursing home had unpleasant odors and the patients appeared unbathed.
• Call lights went unanswered for over an hour, indicating inadequate response times from staff.
• The care provided to the mother-in-law was not attentive enough, especially considering her short-term stay and alertness.
• The meals served in the facility were terrible, leading to significant weight loss for the mother-in-law.
• Communication issues arose due to a flawed phone system, making it difficult for family members to reach staff.
• Shared bathrooms and outdated facilities contributed to an unsatisfactory living environment for patients.

Review

The reviews presented reveal a deeply polarized experience among patients and their families at this nursing home, underscoring significant concerns regarding the quality of care provided. Multiple reviewers voiced strong dissatisfaction with the facility’s treatment of residents, particularly those with specific medical needs. In instances highlighting neglect, one reviewer described how their husband—a little person—was treated patronizingly during physical therapy following a total hip replacement. Despite his desire for more activity and walking, staff frequently cited the lack of available personnel to assist him in achieving these goals. Additionally, there were troubling reports about excessively long wait times for bathroom assistance, which contributes to an overall impression that residents are not given the attentive care they deserve.

Another review expressed severe disappointment when a patient described as a high fall risk was left unattended in his wheelchair—despite clear warnings from family members regarding his condition. This negligence led to a predictable fall and subsequent emergency room visit after just six days at the facility. Such incidents paint a picture of staff inadequately trained or motivated to prioritize patient safety and well-being, which is alarming for any healthcare institution tasked with caring for vulnerable populations.

Sanitation and hygiene also emerged as critical points of contention among reviewers. One reviewer lamented that the facility had an unpleasant odor, indicating poor cleanliness standards and possibly contributing to the distress experienced by residents like their father who struggled to get timely help after activating call lights. Wait times exceeding an hour for assistance are simply unacceptable in any health care setting where patients may be frail or in distress. While some certified nursing assistants (CNAs) were noted to be kind, it seems that systemic issues regarding staffing levels contributed significantly to consistent lapses in patient care.

Concerns about food quality further exacerbated negative impressions: one reviewer detailed how their mother-in-law lost ten pounds during her time at the nursing home due to meals she found unpalatable. Food is considered a vital part of comfort and well-being in any caregiving environment; if residents are not receiving adequate nutrition or have no options available that meet their dietary preferences, it can lead not only to physical decline but also emotional distress.

Communication between family members and staff has also proven problematic during visits hampered by COVID-19 restrictions. Families reported frustration with being required to book appointments in advance while simultaneously struggling with phone systems that failed them when seeking information or support for loved ones within the facility's walls. The situation painted by these accounts shows a lack of effective communication channels when families most need reassurance about their loved ones' welfare.

On a somewhat contrasting note, one review offered a glimpse into potential positives within the nursing home environment, describing moments when staff seemed friendly and professional during an initial tour. Despite basic accommodations lacking flair or luxury—pointing out areas for improvement—the overall atmosphere suggested some level of engagement from nurses checking on patients frequently and providing recreational activities such as games and books for entertainment purposes. However, even this account acknowledged disparities between appearances and functionality; while cleanliness was present in general terms, improvements could enhance first impressions significantly.

In summary, while hopes exist that aspects of this nursing home may satisfy certain criteria—enough basic facilities paired with fleeting moments of kindness from dedicated staff—the overwhelming consensus hints at serious deficiencies that influence patient experiences negatively across various dimensions: care quality, sanitation standards, nutrition provided through meals served, efficiency in communication systems connecting families with loved ones’ caregivers—all deemed crucial elements within assisted living environments today.

Located in Lake Mills, Wisconsin, this area offers a variety of amenities and services that cater to seniors looking for convenience and comfort. With easy access to restaurants such as Lake Mills Family Restaurant and El Mariachi Mexican Restaurant, seniors can enjoy delicious meals without having to travel far. Nearby physicians' offices like Watertown Regional Medical Center - Lake Mills Clinic and Fort Health Care provide convenient healthcare options. Pharmacies like Home Town Pharmacy and Walgreens ensure easy access to medications. Additionally, parks like Korth Park and Tensfeldt Park offer opportunities for outdoor recreation and relaxation. Places of worship, such as Wels and St Mark's Lutheran Church, provide spiritual nourishment for those who seek it. Overall, this area is a well-rounded community with essential services readily available for seniors looking to settle down in a peaceful environment.

Restaurants

• Lake Mills Family Restaurant (0.1 miles)
• Tyranena Brewing Company (0.3 miles)
• Jimmy John's (0.4 miles)
• El Mariachi Mexican Restaurant (0.5 miles)
• Sportsman S Pub On The (0.6 miles)
• Grill (1.2 miles)
• Crawfish Junction (2.9 miles)

Physicians

• Watertown Regional Medical Center - Lake Mills Clinic (0.3 miles)
• Dr Stork William (0.3 miles)
• Fort Health Care - Lake Mills Clinic (0.3 miles)
• Fort HealthCare Jefferson (6.8 miles)
• Oral And Maxillofacial Surgery Associates (6.8 miles)
• Three Oaks Health (6.9 miles)
• Rebecca Gallagher MD (7 miles)

Pharmacies

• Home Town Pharmacy (0.3 miles)
• Walgreens (0.4 miles)
• The Drug Store (7.4 miles)
• Zimbric Pharmacy (8.1 miles)
• Zimbrick Pharmacy (8.1 miles)
• Home Town Pharmacy (8.6 miles)
• Deerfield Hometown Pharmacy (9.1 miles)

Hospitals

• Fort Memorial Hospital Add to Favorites (0.3 miles)
• Dean Health Systems (11 miles)
• Fort Atkinson Health Care Center (11.1 miles)
• Baird Group (11.1 miles)

Transportation

• U-Haul Neighborhood Dealer (0.6 miles)
• U-Haul Neighborhood Dealer (8 miles)
• U-Haul (8.9 miles)

Parks

• Sandy Beach Playground (1.7 miles)
• Korth Park (2.4 miles)
• Jefferson County Fair Park (6.5 miles)
• Goose Lake State Wildlife Area (7.4 miles)
• Tensfeldt Park (8.2 miles)
• Village Square (8.3 miles)
• Deerhaven Park (9.7 miles)

Places of Worship

• Wels (2.9 miles)
• Crossroads Community Church (6.6 miles)
• Risen Christ Holy Spirit Church (6.9 miles)
• St John The Baptist Catholic School (7.4 miles)
• St Mark's Lutheran Church (7.6 miles)
• River Valley Alliance Church (10.9 miles)
• Trinity Bell Choir (11.1 miles)

Theaters

• Highway 18 Drive In Theater (6.1 miles)

Cafes

• Starbucks (7.1 miles)
• Rivers Edge Market & Café (7.6 miles)
• CC Sandwiches (7.9 miles)