901 Mulberry St, Lake Mills, WI 53551
To contact a resident: (920) 648-8344
For more information about senior living options: (866) 208-4318
Willowbrook Nursing & Rehab Costs & Pricing
Willowbrook Nursing & Rehab presents a notably higher cost for private room accommodations at $7,320 per month compared to the averages in Jefferson County and across Wisconsin, where prices are significantly lower at $4,385 and $4,339 respectively. This discrepancy highlights the facility's positioning within the market, potentially reflecting enhanced services or amenities that justify the premium rate. It is essential for prospective residents and their families to consider not only these costs but also the quality of care and overall environment provided at Willowbrook when making decisions regarding long-term care options.
| Floor plans | Willowbrook Nursing & Rehab | Jefferson County | Wisconsin |
|---|---|---|---|
| Private | $7,320 | $4,385 | $4,339 |
Overall Review of Willowbrook Nursing & Rehab
Pros
The friend who was there following a stroke has been treated with respect and kindness.- The addition of an activity director has made a huge difference in socializing.
- The caregivers are consistently nice, friendly, and informative.
- The care provided to the resident has been top-notch, with staff treating him with respect and helping maintain his dignity.
- The reviewer found the facility really nice and would like to live there.
- The beds appeared comfortable, and the facility seemed clean.
Cons
The facility is described as a terrible place with rude and unprofessional staff.- Residents are left unattended, including fall-risk patients left in wheelchairs and not assisted promptly.
- Care is described as careless and unprofessional, with staff failing to address residentsâ needs.
- Meals are terrible, with cafeteria-style food and minimal staffing causing long waits.
- The facility has hygiene problems; it smells and residents are not bathed.
- Staff dehumanize residents by using terms like âsweetyâ and âhoney.â
- Reviewers would not recommend this place and warn others to avoid it.
- Residents are sometimes restricted to their rooms during meals, treated as if in jail.
Review
Willowbrook Nursing & Rehab in Lake Mills is best suited for families seeking an affordable, no-frills option where basic daily care is achievable and social programming can exist if staffing allows. The communityâs core appeal rests in offering a budget-conscious environment with a semblance of home life and the potential for social interaction when an activity director is present. For families willing to stay actively involved and to advocate for timely care, Willowbrook can function as a reasonable middle ground between staying at home and moving to a higher-end facility. It is not a luxury option, but it can be workable for those prioritizing cost and a workable routine over plush surroundings.
Those who may want to consider alternatives include seniors with significant medical complexity or high fall risk who require steady, round-the-clock supervision and rigorous care oversight. The reviews repeatedly flag rude or unprofessional staff, long delays for call bells, and care gaps that leave urgent needs unmet. If a resident requires regular bathing, diabetic or wound care, or near-constant monitoring, other facilities with stronger staffing ratios and more consistent protocols are advisable. Families should be mindful that reliability and responsiveness vary by shift, making ongoing oversight essential.
On the plus side, some caregivers can be attentive when engaged, and the presence of an activity director can lift social opportunities and morale for residents who respond well to structured programs. A handful of reviewers praise specific staff members and describe moments of compassion, and a few visitors found the environment acceptable with comfortable beds and a functional common space. Yet these positives are overshadowed by persistent concerns about overall care quality, with repeated reports of rushed or uncaring interactions and meals that fall short of expectations. The pros provide a sliver of balance, but they struggle to offset the fundamental reliability gaps.
Safety and reliability stand out as the most troubling threads. Multiple accounts describe call lights going unanswered for extended periods, residents left unattended in wheelchairs, and staff who fail to meet basic needs promptly. There are anecdotes of falls and near-misses that were not promptly addressed, underscoring real risk for vulnerable residents. Grooming and nourishment routines appear inconsistent, haircare, nail trims, and regular shaving arenât reliably provided, and this care gap compounds concerns about dignity and comfort. Taken together, these patterns erode trust and make it difficult to recommend Willowbrook to families prioritizing predictable, high-quality care.
Environment and day-to-day life come across as practical but not especially polished. Tours suggest clean facilities with standard rooms, decent beds, and a modest recreation area, yet the absence of upgrades, such as a dedicated hair salon and private baths for every resident, points to older infrastructure and tighter budgets. Communication can feel fragmented: friendly staff exist, but a new phone system or scattered calls can hinder timely contact with loved ones. For families prioritizing a straightforward, affordable setting with some social texture, Willowbrook delivers a workable baseline, but it falls short of the stable, responsive experience expected in higher-rated options.
Decision-makers should approach with a clear checklist and a healthy skepticism. During visits, verify current staffing levels and turnover, request conversations with the administrator and the activity director, and observe how call lights are handled during real-time demonstrations. Seek current menus and meal tastings to gauge nutrition and variety, and ask about resident-directed activities to assess ongoing engagement. Inspect cleanliness and living arrangements, including roommate compatibility and accessibility. If dependable, respectful care with consistently available assistance is non-negotiable, exploring alternatives with stronger staffing, better nutrition programs, and more robust incident management is prudent. Willowbrook can meet tight budgets and basic needs, but for families chasing unwavering reliability and higher care standards, a broader search is warranted.
Skilled Nursing Facility
Activities on-site
Bath tubs
Beautician on-site
Devotional services on-site
Indoor common areas
Outdoor common areas
Private
Respite or short term stays offered
Wheelchair accessible showers
Dane County Regional (22 miles away)
High acuity care
Incontinence care
Meals provided
Understanding Home Health Care: A Comprehensive Guide
Home Health Care Demystified: A Comprehensive Guide for Families and Caregivers
Seniors and Modern Transportation: Exploring Uber, Lyft, and Other Ride-Hailing Options