Burnett Medical Center
Save257 West Street George Avenue, Grantsburg, WI 54840
For more information about senior living options: (844) 490-3973
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The lab technician was very pleasant. The nurses are awesome. Sarah Ogilvie provided one of the most solid, comforting and knowledgeable visits the reviewer had. Danni and Erin made the patient laugh and were thorough in making them feel comfortable and welcome. Amy is exceptional; she listens, dedicates time, and coordinates with specialists to ensure the best care. Gretchen goes above and beyond to ensure patients feel heard and well cared for. Molly, Linae, Julie, and Tim are absolutely incredible in the Emergency Room. The ER staff's professionalism, kindness, and ability to make patients feel safe and cared for are unmatched.
The clinic stopped taking used syringes because of disposal charges. Despite sharps containers in every room, the clinic wouldn't dispose of the syringes. A patient who was dizzy and vomiting was sent home, while staff watched him leave as if he were fine. They failed to return calls about an MRI test for prostate; no one called back. They wouldn't help a patient's shoulder, and it reportedly got worse. An ER nurse was rude and dismissive and did not check on the patient for hours. Dr. Vitale was the worst provider - judgmental, condescending, and allegedly falsified information. Tamara dismissed concerns and took no action, showing a lack of accountability.Across a spectrum of patient voices, a rural medical center emerges as both a place of solace and a source of frustration. The experiences shared span several years and touch on everything from routine blood draws to emergency care, with a common thread: the care and competence of many individual providers is praised deeply, even as administrative gaps and communication snags leave patients feeling unheard, or worse, unsafe. The comments collectively sketch a picture of a facility that can feel like two very different places depending on who you encounter, and on how well logistics and follow-through are handled in the moment.
One recurring tension point centers on something as practical - and emotionally charged - as how to responsibly dispose of used sharps. A patient recounts a change in the clinic's waste-disposal setup: "the container at the door" that used to exist is gone, and what remains at the entrance is now used for outdated prescriptions. After checking with three staff members - at the front desk, with the person who drew blood, and again at the desk - the message was that they no longer take syringes because the clinic is charged to dispose of them. The patient understood the cost issue but was frustrated by the lack of a safe disposal option. In a later moment, the patient encountered a receptionist outside who offered to take the syringes, seemingly stepping in to fix an embarrassing disconnect in the system. The overarching sentiment is that there should be a safe, accessible place to dispose of sharps, especially for those on GLP-1 injections and similar treatments that patients often manage at home. The call is not for blame but for a practical, patient-centered solution in a system that already has sharps containers in every room - yet no consistent public disposal option for patients exiting the clinic.
Beyond logistics, the patient experiences reveal a deeply positive thread: several senior clinicians and nurses are cherished for their care. A recurring name that appears in multiple stories is Amy, described as exceptional and endlessly patient, especially in difficult cases like severe cardiac issues or immune-compromised conditions. When Amy is unavailable, Gretchen is highlighted as equally reliable and caring, consistently listening, responding, and coordinating with specialists to ensure the best outcome. The nursing staff, in general, earns high marks for warmth, support, and professionalism, making challenging health journeys more bearable. These testimonies paint a strong contrast with some isolated negative experiences and show how the right clinician can transform a patient's day.
Yet beneath this praise there are serious concerns about a particular provider and about accountability. One patient recounts a troubling encounter with Dr. Vitale, describing him as judgmental, condescending, and dismissive after a partial hysterectomy. The patient accuses him of falsifying information in the medical chart, a claim they attempted to raise with the Medical Practice Administrator and Compliance Officer, Tamara. According to the account, Tamara dismissed the concerns and took no action. This experience left the patient feeling dehumanized and betrayed by the system, prompting a shift to Osceola Medical Center for emergency and routine care, with explicit preference for seeing Amy or Gretchen when possible. The story underscores how a single clinician's demeanor - and a perceived lack of accountability from administration - can sour patients on an entire facility, even as other providers within the same system receive praise.
The emergency department and urgent care experiences further illustrate the spectrum. A portion of reviews sings the praises of the ER team: Molly, Linae, Julie, and Tim are described as incredible - professional, personable, and able to restore patients' confidence in care during stressful moments. A nurse named Jess is singled out as excellent for explaining things clearly and engaging with patients. In contrast, another ER encounter centers on a nurse named Melinda, who is described as rude and dismissive - specifically in a chest-pain visit where the patient felt unheard. The patient argues that Melinda's approach - along with the rural setting's limitations - could have dangerous consequences if symptoms are ignored or not properly investigated. Taken together, these accounts suggest that the ER's quality can vary by shift and by staff member, with some teams delivering compassionate, high-level care and others falling short of basic attentiveness.
There are also notes about the follow-up and follow-through that color patients' overall impressions. One patient recounts a "same-day clinic" experience with strong advocacy for Amy or Gretchen, but then recounts a visit where an MRI referral was discussed in the context of a compression fracture of the lumbar spine, yet no MRI was scheduled and no follow-up plan was provided. A related point highlights a patient's interaction with a hospital navigator or administrator, praising the compassionate care of some staff while criticizing the absence of a concrete, timely plan after an imaging result or a referral was discussed. The tension here is not with the idea of diagnostic care itself but with the clarity and reliability of the next steps - a lack of follow-up can leave patients feeling they're left in limbo.
The more narrative, community-level pieces of feedback give color to the center's broader identity. One reviewer describes the town's appearance as "pretty as a wildflower" from afar, yet "a cactus - thorny, sticky, and poisonous - when you look closer," hinting at a broader, sometimes harsh evaluation of local healthcare culture and administrative complexity. Another patient shares a vivid, deeply personal account of a painful ear condition and a nurse's behavior - laughing at a desk while the patient was in pain - and condemns the lack of timely care as a serious failure. These descriptions remind readers that rural healthcare is not just about medical decisions but also about empathy, attentiveness, and the atmosphere in which care is delivered.
Amid the heavy mix of experiences, there are several moments that lift the center's reputation. A patient with a spine and chest pain history praises certain ER staff for their professionalism and approach to patient care in a Sunday visit after a week of severe illness. They note a CT process that required waiting for radiology to read the scans, but still describe the staff as "no just professional but very personable," with nurses like Jess standing out for clear explanations and genuine engagement. In another note, a patient who has relied on Amy for years emphasizes the importance of stable, compassionate primary care, recounting long-term, supportive relationships with both Amy and Gretchen, and the nursing team's consistent excellence.
In the end, readers come away with a nuanced portrait: capable, compassionate providers exist in abundance, particularly among the primary and ER nursing staff, and individuals like Amy, Gretchen, Molly, Linae, Julie, Tim, Jess, Sarah Ogilvie, and several others are remembered fondly for their warmth, competence, and sensitivity. At the same time, gaps in administrative accountability, inconsistent follow-up, and occasional rudimentary patient interactions create friction and distrust. The experiences suggest a hospital system that can deliver outstanding, person-centered care in the hands of dedicated clinicians, while occasionally faltering on communication, administrative oversight, and the practical logistics of disposal and follow-up care. For patients seeking a reliable, compassionate healthcare home, the balance seems to tilt toward admiration for the talented clinicians and a candid plea for improved processes that support them - and protect patients - across every encounter.
50 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Burnett Medical Center in Grantsburg, WI is an assisted living community that offers a wide range of amenities and care services to provide comfort and support for its residents. The community features fully furnished accommodations with cable or satellite TV, Wi-Fi/high-speed internet, and a small library for leisure reading. Residents can enjoy delicious meals in the dining room or take advantage of the restaurant-style dining experience.
The community also provides various care services including 24-hour supervision, assistance with activities of daily living such as bathing and dressing, as well as transfers. Medication management ensures that residents receive their prescribed medications on time. A mental wellness program is offered to promote emotional wellbeing among the residents.
Special dietary restrictions are catered to with diabetes diets and custom meal preparation and service. Additionally, move-in coordination services are available for added convenience. Housekeeping services ensure that the living spaces are tidy and comfortable.
Outdoor space and a garden allow residents to enjoy nature and relax outdoors. Scheduled daily activities provide opportunities for socialization and engagement within the community, while resident-run activities encourage active involvement from all members.
The location of Burnett Medical Center offers easy access to a variety of nearby amenities such as parks, pharmacies, restaurants, places of worship, and hospitals. Transportation options are also available for convenient travel.
Overall, Burnett Medical Center offers a comprehensive assisted living experience with top-notch amenities and care services in a pleasant environment that promotes independence, socialization, and overall wellbeing for its residents.
Burnett Medical Center is located at 257 West Street George Avenue, Grantsburg, WI 54840 in Polk County, Wisconsin
Burnett Medical Center on seniors.fyi includes 5 photos including images showing entrance, building, architecture, interior, healthcare, art, dining, and more.
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