Florence Health Services
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5778 Chapin Street, Florence, WI 54121
For more information about senior living options: (844) 490-3973
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She was transferred to Marquette, where people care. Marquette is described as a place where people care. The reviewer notes that there are caring people at Marquette.
They were appalled that their sister was allowed only one shower a week. They were outraged that an ankle bracelet was placed on her for 2-3 months. They were not willing to allow people or agencies to get away with improper care. They were told she would be taken shopping, but that never happened. For three months, they could not get a schedule together.A family member's account reveals a troubling experience with a care facility that left them outraged and deeply concerned for their sister's well-being. What began as a steady worry about daily care devolved into a perception of neglect and restrictive practices that the writer could not tolerate. The core of the complaint centers on basic, dignity-restoring needs not being met, and on inconsistent promises that only amplified the sense that the facility was not respecting the sister's rights as a resident. The narrative is told with a clear conviction that proper care should never feel optional or contingent on someone's luck or persistence.
The most alarming grievance centers on hygiene and daily living needs. The writer describes a reality in which their sister was allowed only one shower per week. For anyone, and especially someone in ongoing care, this level of personal care feels not just tangential but essential. The account frames this limit as unacceptable, suggesting that it directly undermined the sister's dignity and comfort. The implication is that basic hygiene routines were being deprioritized, a pattern that can have a cascading effect on health, morale, and self-respect, and which the writer could not overlook any longer.
Another disturbing detail is the use of an ankle bracelet, worn for two to three months. The description paints this as an unacceptable constraint on freedom and autonomy, a form of monitoring that felt punitive rather than protective. The emphasis is not on the safety benefits of such a measure but on the perception of unnecessary restraint and the impact it had on the sister's sense of liberty within a facility that was supposed to be caring for her. The reviewer makes it clear that this level of restriction stood in stark opposition to what they believed appropriate for a person receiving care.
Compounding the frustration were broken promises about activities and engagement. The writer notes that staff had said they would take the sister shopping - a meaningful, morale-boosting outing that could offer dignity, conversation, and a sense of normalcy. Yet this commitment was not fulfilled, and the family experienced repeated delays. Over a stretch of about three months, there was an ongoing struggle to get any schedule in place. The repeated failures to follow through on plans created a sense of instability and disillusionment, reinforcing the impression that the facility was not delivering on the most basic expectations of supportive care.
Against this backdrop of unmet needs and unreliable promises, a major turning point occurred: the sister was transferred to a facility in Marquette where the writer felt that people genuinely cared. This move is portrayed not as an abstract improvement but as a real, tangible shift toward a more supportive environment. The writer's conclusion - that they found a place where care staff and administrators demonstrated authentic concern - frames the transition as both a relief and a hopeful sign for the sister's future well-being. The sense of relief at locating a more compassionate setting is a powerful throughline in the narrative.
Across the whole account runs a thread of accountability. The writer makes clear that they are not willing to let improper care slide unchallenged. The experience has shaped a firm stance: advocacy and insistence on higher standards are necessary to protect vulnerable family members. The longing for accountability is paired with a resolve to seek better care, not just for their sister but for others who might find themselves in similar situations. This sentiment speaks to a broader expectation that care facilities uphold basic standards, honor commitments, and treat residents with dignity.
In the end, the family's story closes with a sense of movement and change. While the initial experience was marked by neglect, the transfer to Marquette is framed as a turning point toward a community where relationships and care feel more humane. The final emphasis is not merely on a single improvement but on the overarching belief that where people care, there is room for trust, stability, and genuine support. The writer leaves the impression that improvements like these should be the standard, not the exception, and that families will continue to seek out environments where care is attentive, consistent, and compassionate.
73 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Ford (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Florence Health Services in Florence, WI is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community boasts a variety of amenities to cater to the residents' needs and preferences. From a beauty salon for personal grooming needs to a cable or satellite TV for entertainment, there is something for everyone. Community-operated transportation is available for easy access to nearby destinations, and a computer center allows residents to stay connected with their loved ones.
Meals are served in a spacious dining room with restaurant-style dining, where special dietary restrictions are accommodated. For those who prefer more independent meal preparations, kitchenettes are also provided. Housekeeping services ensure that the living spaces are kept clean and comfortable at all times.
Residents can engage in various recreational activities within the facility. A fitness room is available for physical exercise, while gaming rooms provide opportunities for leisurely fun. Outdoor spaces such as gardens offer peaceful retreats for relaxation amidst nature. The small library offers reading materials for those who love books, and scheduled daily activities keep residents socially engaged.
The assisted living community also prioritizes care services to support residents' daily living needs. With 24-hour call systems and supervision, assistance is readily available whenever needed. Trained staff members provide assistance with bathing, dressing, and transfers to ensure safety and comfort. Medication management ensures that residents receive their prescribed medications timely and accurately.
Mental wellness programs are offered to promote emotional well-being among residents. Special dietary restrictions are taken into consideration when planning meals, ensuring that all nutritional needs are met. Transportation arrangements facilitate visits to doctors' appointments, allowing residents to maintain their health.
Additionally, concierge services are provided to cater to individual requests and assist with any additional needs or concerns that may arise.
In terms of nearby amenities, there are cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship all conveniently located in close proximity to the community, providing easy access to essential services and recreational opportunities.
Overall, Florence Health Services offers a welcoming and comfortable environment for individuals seeking assisted living care. With its comprehensive amenities and high-quality care services, residents can lead fulfilling lives with the support they need.
Florence Health Services is located at 5778 Chapin Street, Florence, WI 54121 in Florence County, Wisconsin
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