Greentree Health Care Ctr

Pros

• The staff across all departments are caring, understanding, and truly dedicated to residents.
• Teamwork and communication among the staff are evident.
• Staff have gone out of their way to learn ASL and accommodate residents' routines.
• Administration has addressed concerns immediately and effectively.
• The staff were kind and attentive even when short-handed, and the facility was clean.
• Greentree provides amazing care with helpful CNAs and knowledgeable nurses.
• The nursing team provided great care, and the therapy team was knowledgeable and informative.
• The staff enjoy caring for residents, and activities are engaging.
• The administration is kind and hardworking, focused on improving residents' experiences.
• Renovations and updated staffing have made Greentree feel more homier and improved care.
• The PT, OT, and speech therapy were outstanding.
• Greentree is highly recommended by families for care and service.

Cons

• The reviewer states that their great-grandmother faced extreme neglect from the facility, leading to improper treatment of a wound that progressed to bone involvement.
• They claim a lack of kindness and willingness among the staff to treat all patients equally and with genuine care.
• They describe the care as absolutely unacceptable and report-worthy.
• They allege negligence so severe it caused an incurable deep pressure injury that spread to the bone.
• They report unnecessary roughness, verbal abuse, and lazy CNAs who do not respond to call lights in a timely manner.
• They claim a nurse denied a doctor-ordered request, with very poor communication and rights taken away.
• They assert wages are too low to attract competent staff, suggesting rooms should be left unfilled until staffing improves.
• They would rate zero stars and would not recommend anyone to come here.
• They accuse lazy nurses and CNAs of stealing and criticize the nutritional program as poor and worsening.

Review

Greentree Health and Rehab presents as a place that elicits a wide range of experiences, from deeply positive, grateful reflections to stark, troubling allegations. Many reviewers describe a culture centered on genuine care, teamwork, and a consistent commitment to doing right by residents. In these accounts, the staff across departments are portrayed as caring, understanding, and knowledgeable, with a palpable sense that they are truly devoted to the people in their care. Families and former residents frequently highlight how the facility's daily operations - from nursing to therapy to dietary services - come together to create a cohesive, resident-focused environment.

A standout theme in several reviews is the facility's accessibility and responsiveness to a resident who is deaf. The staff are praised for learning American Sign Language and for adapting routines to meet her needs, which reportedly helps her feel seen, safe, and included in daily life. This level of accommodation appears to have a significant psychological and emotional impact on the resident and her family, contributing to peace of mind for loved ones who know she is understood and engaged in her care. In these narratives, communication is not merely functional but transformative, enabling trust and stronger connections with the care team.

Many reviewers recount a successful transition from initial rehab needs to a long-term care plan that emphasizes safety and quality of life. In several cases, the family notes that the resident's best and safest arrangement turned out to be long-term care rather than alternative placements. The staff's ability to manage chronic conditions, wounds, and daily activities is repeatedly cited as a strength, with comments about excellent pain management, wound care, and the provision of high-quality meals. Administrators are described as being proactive in addressing concerns and seeking ways to optimize each resident's experience, reinforcing a sense that the facility is continuously advancing to meet resident needs rather than rest on past accomplishments.

Positive testimonials frequently spotlight the staff's dedication and the facility's improving atmosphere. Instances of short-staffed periods do not seem to dampen the overall impression of kindness and attentiveness; reviewers recall staff going above and beyond, maintaining cleanliness, offering engaging activities, and delivering thoughtful therapy and nursing care. Several mentions of renovations and updates suggest a shift toward a warmer, more homelike environment, with some comments noting a more inviting vibe once the changes were completed. The therapy teams - physical, occupational, and speech - are consistently described as knowledgeable and effective, with patients appreciating the progress and the supportive education provided by therapists. The dietary team also earns praise for generous portions and desserts, contributing to a sense of nourishment and comfort.

Within the pool of positive remarks, several residents or families highlight specific, highly valued elements: the compassionate care delivered by nurses and CNAs, the clear commitment of the therapy staff to rehabilitation goals, the quality of food, and the opportunity to participate in meaningful activities. One reviewer, who had personal rehab experiences there, emphasizes the overall warmth of the environment, the attentive response to call lights, and the professional, friendly demeanor of staff across disciplines. Another account notes the renovations that added to the sense of improvement and the collaborative efforts of the Director of Nursing, social workers, and nursing staff in coordinating care with families to ensure a smoother stay. Collectively, these voices form a portrait of a facility that many people genuinely appreciate and trust for ongoing care.

However, the narrative is far from uniform. A number of reviews recount severe concerns that paint a very different picture. Some residents and family members describe extreme neglect, delays in responding to call lights, and poor communication. In these accounts, wounds deteriorate or fail to receive timely attention, with one review alleging a wound progressed to bone and a fatal outcome, attributing the decline to inadequate care. Others speak of verbal abuse, rough handling, and a perceived lack of dignity and respect for residents' rights. Several commenters express a sense of being driven to report their experiences to state authorities, underscoring the gravity of their claims. Wages and staffing adequacy are also questioned in some critiques, with calls for changes in staffing levels to ensure safe, competent care if resources are insufficient.

Taken together, the collection of reviews suggests a facility with a strong core of compassionate, capable staff and a culture of improvement that many families value highly. Yet it also contains serious, troubling allegations that cannot be ignored in a balanced appraisal. The overwhelmingly positive messages emphasize supportive relationships, expert therapy teams, accessible communication, clean facilities, and a responsive administration that strives to optimize each resident's experience. The negative accounts raise concerns about safety, consistency, and respect for residents' wellbeing, urging diligence, oversight, and accountability.

For someone considering Greentree Health and Rehab, the picture is nuanced. Many residents appear to thrive under the care of a dedicated staff and an organization that has invested in renovations, enhanced communication, and robust therapy programs. At the same time, there are credible, vehement warnings from other families about neglect, unsafe practices, and rights violations. Prospective families may want to weigh these perspectives, visit the facility, observe staff-resident interactions firsthand, review current care plans, and ask pointed questions about wound care protocols, response times to call lights, staff staffing levels, and how the administration handles concerns when they arise. The overall message is that the experience at Greentree can be deeply positive for some residents and, for others, a source of serious concern, depending on individual circumstances, shifts, and perhaps specific departments or teams.

This area of Clintonville, Wisconsin, offers a variety of amenities that cater to senior living. With several places of worship nearby, such as Family of Christ Assembly of God and Calvary Apostolic Church, seniors can find spiritual fulfillment within the community. Transportation options include Truck City Taxi and Clintonville Airport for easy access to medical appointments or leisurely outings. Pharmacies like Erickson Pharmacy and Walgreens are conveniently located for medication needs. Parks like Pickerel Point Memorial Park provide opportunities for outdoor recreation and relaxation. Several dining options, including Cindy B's and Culver's, offer a range of choices for meals. Nearby healthcare providers such as Gilling Dental and Thedacare Orthopedics Plus ensure access to quality medical care. Overall, this area of Clintonville is a welcoming and convenient place for seniors looking to relocate.

Places of Worship

• Family of Christ Assembly of God (0.1 miles)
• Calvary Apostolic Church (0.5 miles)
• Faith Lutheran Church (1 miles)
• Southern Baptist Convention (1.2 miles)
• Family of Christ Assembly of God (2.5 miles)
• Jerabek, Todd R (3.4 miles)
• St Peter's Pella Opening (3.4 miles)

Transportation

• Truck City Taxi (0.7 miles)
• Clintonville Airport (1.8 miles)
• U-Haul Neighborhood Dealer (1.9 miles)
• Bus Stop (10.8 miles)
• Tim's Taxidermy (11.7 miles)
• Shawano City Cab (12.3 miles)

Pharmacies

• Erickson Pharmacy (0.8 miles)
• Walgreens (1.4 miles)
• Shopko Shawano (11.4 miles)
• Dreier Pharmacy (12.5 miles)
• Walgreens (12.7 miles)

Parks

• Pickerel Point Memorial Park (0.8 miles)
• Clintonville Park & Recreation (0.9 miles)
• Sturgeon Park (11.8 miles)
• Diamonds By The Tank (11.9 miles)
• Heritage Park (12.7 miles)

Restaurants

• Cindy B's (0.9 miles)
• Culver's (1.1 miles)
• A&W Restaurant (1.6 miles)
• Riverside Tavern (2.9 miles)
• Cruise-In (6.9 miles)
• Grumpys (6.9 miles)
• Pigeon River Brewing Co. (7.3 miles)

Cafes

• Living Room Coffee Shop (1 miles)

Physicians

• Gilling Dental (7.4 miles)
• Thedacare Orthopedics Plus - Joshua K Modder MD (11.4 miles)
• Theda Care Physicians (11.4 miles)
• Forefront Dermatology Shawano, WI (11.4 miles)
• Modder, Joshua Dr-Wisconsin Institute of Urology (11.4 miles)
• Forefront Dermatology Shawano (11.4 miles)
• Dermatology Associates (11.8 miles)

Hospitals

• Thedacare Ambulatory Surgery Center-Shawano (11.4 miles)
• Shawano Medical Center (12.5 miles)

Theaters

• Mill Creek Pottery (13.1 miles)
• Shawano Cinema (14.1 miles)