Willow Ridge Healthcare in Amery, WI
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400 Deronda Street, Amery, WI 54001
For more information about senior living options: (844) 490-3973
The staff provided the best care to residents. The facility is considered amazing and treats residents well. He loves it there; the staff is wonderful and truly cares for each patient. Christina, the Activities Director, is a ray of sunshine and offers a variety of activities. The staff meets residents at their level and works within their abilities. A resident has been comfortable there for over a year. The working conditions are excellent and staff feel content going to work there.
Discrimination and racism are described as rampant. There is poor patient care and chronic short staffing, leaving residents without proper comfort. There is no diversity, and minorities are allegedly targeted with lies to get them fired. The nurses are described as miserable, mistreating patients, cursing them out, and pushing them past their limits. A nurse is described as disliking minorities and complaining about others doing their jobs. Underaged workers are alleged to be using lifts. Residents were left in pain for hours with no one responding. The facility is described as inhumane, lacking air conditioning and running out of patient supplies.Willow Ridge Healthcare in Amery, WI is best suited for families that plan to stay actively involved, monitor day-to-day care, and value an engaged activities program with staff willing to collaborate under improving leadership. The building blocks are present: reports of better staffing, more teamwork, and a management team that appears capable of driving change when engaged. It can work for residents who respond to a personal, small?facility feel and who are hopeful that recent management shifts translate into reliable care. It is not a fit for families seeking flawless consistency, airtight protections against mistreatment, or a hands-off approach where oversight is minimal.
Owners and families should be mindful that alternatives warrant serious consideration when safety, equity, and predictable quality are non-negotiable. A recurring thread in the feedback is a pattern of discrimination concerns, uneven care, and a perceived lack of accountability. Cases of delayed responses to pain, isolation during doctor visits, and resource shortages surface alongside explicit allegations about staff treatment of minority residents. For families with members who require steady, uniform attention and a culture that demonstrably rejects bias, Willow Ridge may feel precarious without rigorous, ongoing oversight and verification of improvements.
The strongest positives - improved staffing, evident teamwork, and a management commitment to raising the bar - do offer meaningful counterweight to the most important drawbacks, but only if these gains are sustained and verifiable. When caregivers are present and communicate with families, activities staff creates meaningful engagement, and administrators are responsive, residents can experience genuine comfort and moments of genuine care. The praise for Christina, the activities director, and the sense that staff meet residents "at their level" suggest a foundation capable of supporting better daily life, particularly for those who value social programming as part of recovery and well-being.
Yet the core concerns remain potent and disqualifying for some. Multiple reviews describe a culture of discrimination and intimidation, with several accounts alleging racist behavior, biased discipline, and inconsistent treatment of residents based on race or background. Accusations of understaffing, neglect, and delayed or insufficient medical and comfort care further complicate the decision. Concrete harms - patients left in pain, limited access to basic necessities, isolation after medical appointments, and even equipment or supply shortages - reflect problems that are difficult to offset with improved morale alone. These issues create real risk for families evaluating long-term placement.
For families weighing a move, several practical steps help separate signal from noise. Schedule an on-site tour focusing on staffing patterns, bedside care routines, and how care plans are communicated to families. Request concrete examples of how discrimination concerns are investigated and addressed, including recent corrective actions and surveillance of staff performance. Review state and federal inspections and speak with current residents and families about daily life, pain control, and responsiveness. Ensure a written service plan with defined escalation steps, regular family conferencing, and a commitment to transparency. Consider a trial period or contingency plan that includes a clear exit strategy if expectations aren't met.
In the end, Willow Ridge represents a conditional option: it can deliver meaningful improvements and a warm, engaging environment for residents who receive attentive, respectful care, and whose families will stay closely involved. However, for those for whom bias, inconsistent care, or delayed responses are non-negotiable red flags, the safer move is to pursue alternatives with stronger track records of equity, safety, and dependable care. The decision hinges on the degree of oversight willing to be exercised and the trust placed in ongoing management to sustain the positive changes while decisively addressing the grave concerns raised by several residents and families.
83 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Willow Ridge Healthcare in Amery, WI is an assisted living community that provides a wide range of amenities and care services to enhance the quality of life for its residents. The community offers an array of amenities including a beauty salon, cable or satellite TV, a computer center, a fully furnished living space, a gaming room, a small library, and Wi-Fi/high-speed internet access for residents to stay connected with their loved ones.
Residents can enjoy delicious meals in the dining room with restaurant-style dining options and special dietary restrictions catered to. They can also take advantage of the fitness room and wellness center to maintain their physical health. Outdoor spaces and gardens provide opportunities for relaxation and enjoying nature.
Care services at Willow Ridge Healthcare include 24-hour supervision and assistance with Activities of Daily Living (ADLs) such as bathing, dressing, transfers, and meal preparation. Medication management ensures that residents receive their medications on time and as prescribed. A mental wellness program is also offered to support the emotional well-being of residents.
Transportation is readily available for non-medical needs as well as transportation arrangement assistance for doctors' appointments. The community also assists with move-in coordination to make the transition process smooth for new residents.
Residents can engage in various activities organized by the staff including fitness programs, scheduled daily activities, resident-run activities, and planned day trips. Concierge services are available to cater to individual needs and preferences.
Additionally, Willow Ridge Healthcare enjoys a convenient location with several cafes, parks, pharmacies, restaurants, places of worship nearby. This allows residents easy access to local amenities and services while still enjoying the comfort and care provided within the assisted living community setting.
Willow Ridge Healthcare is located at 400 Deronda Street, Amery, WI 54001 in Polk County, Wisconsin
Willow Ridge Healthcare on seniors.fyi includes 4 photos including images showing dining, decor, windows, natural light, building, exterior, architecture, entrance, and more.
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