Oakwood Health Services in Altoona, WI
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Information last verified:
2512 New Pine Drive, Altoona, WI 54720
For more information about senior living options: (844) 490-3973
The staff consistently show respect, compassion, and a caring attitude. The management team, Katie and Sara, are excellent and respond to concerns in a positive and proactive way. The nurses, CNAs, and the DON are great and go above and beyond for residents. Alex the administrator is great. The therapy department helps residents heal and get stronger. Transportation to and from hospital appointments is super helpful. The cleaning and laundry staff are very good and friendly. Oakwood Health Services is highly recommended for loved ones needing care.
They report that calling for help can take 30 minutes or more to get a response, and that this delay has been typical. They describe the facility as terrible, with small rooms shared by four residents, one bathroom, and ongoing repairs. They claim staff can be rude, including an extremely rude front-desk employee. They say patient needs are not prioritized, with medical tasks neglected and residents left unassisted at times. They note inconsistent information from staff and a lack of follow-through on promised actions. They allege the facility prioritizes profit or insurance payments over patient care, leading to discharge when insurance stops paying. They state therapy is rarely provided as billed, with little daily therapy and limited actual sessions. They complain about scheduled showers and shared bathrooms, which can expose residents to illnesses.Oakwood Health Services in Altoona is best suited for families seeking skilled nursing and rehabilitation with a clinically focused team that treats recovery as a concrete, measurable goal. The community shines for older adults needing post-acute therapy after surgery, pneumonia, or other medical setbacks, and for families that want a hands-on nursing presence, coordinated daily care, and a willingness to adjust plans as recovery unfolds. Residents and families repeatedly cite effective physical therapy and wound care, and several praise administrators and nurses for their proactive, compassionate approach. For those prioritizing progress, practical support, and a community atmosphere over private space, Oakwood offers a credible path to regain function and independence.
However, the picture is not uniform. A sizable share of reviews flag inconsistencies in day-to-day responsiveness, especially on late shifts, with reported wait times of 30 minutes or more for assistance. Frontline communication can vary, and a few families describe rude interactions or unclear updates when care needs shift. Privacy and comfort are compromised by small rooms and the frequent necessity to share bathrooms, sometimes with multiple residents, which can feel like a step down for those accustomed to more private arrangements. In short, families that demand consistently rapid response, private accommodations, or a uniformly smooth experience across shifts may want to explore alternatives.
The upside sits squarely in the clinical core. Nursing and therapy teams are repeatedly praised for competence and genuine caring, with multiple accounts of therapy driving meaningful recovery and nurses going “above and beyond.” Management is frequently described as accessible and solution-oriented, with Katie, Sara, and other leaders identified as responsive to concerns. The care culture extends into daily life through dependable transportation to appointments, attentive food service, and a robust activity program that helps sustain morale. When families engage with staff and advocate constructively, the strong clinical backbone can translate into tangible improvements in mobility, wound healing, and overall well-being.
Yet the drawbacks intrude where operations fail to keep pace with care intent. Reports of wait times, understaffing on evenings, and occasional med administration mix-ups underscore a real risk that needs active monitoring. The structural realities, small, shared rooms, a single bathroom for several residents, and episodes where residents feel deprioritized, create friction around privacy and dignity. Added concerns include claims that discharge planning can feel driven by insurance timing, inconsistent guidance from social work, and even property mishaps. While many families report excellent experiences, the unevenness in execution means Oakwood can swing from standout care to frustrating gaps depending on shifts, staff availability, and specific units.
A prudent decision approach centers on due diligence and active involvement. Prospective residents should request explicit therapy schedules, staffing level details for evenings and weekends, and a clear, written care plan that outlines daily routines and med management. Touring rooms to assess privacy, especially the feasibility of private rooms or the practicality of roommates, matters, as does confirming bathroom configurations. Engage the social worker early to map out discharge planning, insurance contingencies, and transportation logistics, and seek fresh references from current families about wait times, meal quality, and daily rhythms. A hands-on approach, documenting care tasks, requesting confirmations in writing, and arranging trial visits, helps align expectations with reality.
Oakwood Health Services represents a pragmatic option for families prioritizing skilled rehab, clear clinical attention, and a dedicated care team, provided there is willingness to tolerate some variability and to stay actively involved. For those needing consistently instant responses, private accommodations, or certainty that care won’t hinge on insurance timelines, it is wise to compare alternatives and scrutinize room configurations, staffing patterns, and the strength of discharge planning across options. In the right circumstances, Oakwood can deliver meaningful recovery, genuine caregiver warmth, and reliable transportation and therapy. The key is a candid assessment of privacy, shift coverage, and the commitment to engage leadership in pursuit of reliable, patient-centered care.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chippewa Valley Regional (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Oakwood Health Services in Altoona, WI is a vibrant and active assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. Residents can enjoy the convenience of having a beauty salon on-site, along with access to cable or satellite TV for their entertainment. The community also provides community-operated transportation, ensuring that residents can easily get around and stay connected with the outside world.
For those who enjoy staying connected online, Oakwood Health Services offers a computer center and Wi-Fi/high-speed internet access. There is also a gaming room and small library available for recreational activities and mental stimulation. Outdoor spaces like gardens provide opportunities for residents to relax and enjoy nature.
The dining experience at Oakwood Health Services is restaurant-style, providing delicious meals prepared by professional staff. Special dietary restrictions are accommodated to ensure that every resident's nutritional needs are met. Additionally, Oakwood offers assistance with Activities of Daily Living (ADLs), such as bathing, dressing, and transfers. Medication management services are provided to ensure that residents receive their medications correctly.
The well-being and engagement of residents are prioritized at Oakwood Health Services through various planned activities such as fitness programs, day trips, and daily scheduled activities. Residents have the opportunity to participate in resident-run activities as well, fostering a sense of belonging and inclusion within the community.
Conveniently located near various amenities, Oakwood Health Services gives residents plenty of options for nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. With 24-hour call systems and supervision in place, residents can feel secure knowing there is always someone available if needed.
Overall, Oakwood Health Services in Altoona provides an engaging environment filled with amenities that cater to residents' physical well-being and social needs.
Oakwood Health Services is located at 2512 New Pine Drive, Altoona, WI 54720 in Eau Claire County, Wisconsin
Oakwood Health Services on seniors.fyi includes 11 photos including images showing interior, building, landscaping, natural light, living room, television, dining, outdoors, and more.
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Church
