Oakwood Health Services

Save

  • Interior

    A view of a shared patient room in a hospital, featuring two beds, bedside tables, and warm-colored walls.

  • Outdoors

    A landscaped outdoor area featuring a building with a visible sign and trees surrounding it.

  • Living Room

    A cozy living room setup with comfortable furniture and ample natural light.

  • Building

    A scenic view of a well-maintained garden area featuring a building and seasonal decorations.

  • Architecture

    The entrance of a well-maintained building featuring stonework and beautiful floral arrangements.

  • Dining

    A beautifully arranged dining area with elegantly set tables and floral centerpieces.

  • Seating Area

    A cozy living room featuring comfortable seating, a television for entertainment, and decorative plants.

  • Lobby

    A modern hospital reception area with a wooden front desk and comfortable seating.

  • Natural Light

    A bright and modern rehabilitation space equipped with exercise equipment and a ballet barre.

  • Church

    A serene view of a church altar, featuring candles and a green cloth, set against a backdrop of warm wooden walls.

Oakwood Health Services

2512 New Pine Drive, Altoona, WI 54720

For more information about senior living options: (844) 490-3973

3 from 24 reviews
5 stars
9
4 stars
3
3 stars
1
2 stars
2
1 stars
9

Skilled Nursing Facility

What level of care are you interested in?

Assisted Living

Memory Care

Independent Living

Skilled Nursing Facility

Continuing Care Retirement Community (CCRC)CCRC

Other


Request a tour at Oakwood Health Services

    Overall Review of Oakwood Health Services

    Pros

    • pro The staff are friendly and caring.
    • pro The staff made him feel like part of the family.
    • pro The management team is excellent and responds to concerns in a positive and proactive way.
    • pro They are taking great care of residents and helping them get better so they can come home.
    • pro Alex the administrator is great.
    • pro The whole staff consistently shows respect, compassion, and a caring attitude.
    • pro The nurses go above and beyond for residents.
    • pro Transportation to medical appointments is very helpful.
    • pro The therapy department is excellent.
    • pro Oakwood Health Services is highly recommended for loved ones needing nursing home care.

    Cons

    • pro The reviewers describe the place as terrible, with small, shared rooms and one bathroom for four residents, and staff as rude.
    • pro Residents must repeatedly press the nurse call button and often wait half an hour or more for a response, while some staff give conflicting information.
    • pro Showers are on scheduled times and bathrooms must be shared, exposing residents to illness.
    • pro The facility is accused of not prioritizing patients' needs and neglecting medical tasks.
    • pro A reviewer notes a relative waited weeks without a shower and waited 30 minutes for help after triggering a call.
    • pro The front desk staff member is described as extremely rude.
    • pro The facility is accused of ejecting patients when insurance ends and of care being driven by profit margins.
    • pro Rooms are likened to prison cells with very small, hard-to-see TVs.
    • pro Social work is described as a mess and ineffective at dealing with insurance.
    • pro One reviewer states Mayo Clinic should be ashamed for sending them there.

    Review

    Oakwood Health Services comes across in these accounts as a place that many families value for its compassionate staff and solid rehabilitation services, but that also struggles with some persistent operational challenges. Several comments highlight a warm, family-like atmosphere where residents feel cared for, and where the care teams often shine in their daily bedside manner. The staff are described as friendly, thoughtful, and genuinely dedicated to helping people heal, with frequent praise directed at the nurses, aides, and the therapy team. For some families, this personal touch makes a big difference during what can be a difficult time.

    A number of residents and relatives specifically commend the leadership and responsiveness of management. One review singles out Katie and Sara for being excellent and proactive in handling concerns, while another praises the administrator, Alex, for being helpful. The social work director, Emily, is also highlighted in at least one case for cooperative problem-solving and for setting concrete steps to improve a loved one's situation. The encouragement to advocate calmly with management to address issues is echoed in this teeming mix of testimonials, suggesting that constructive communication often yields tangible improvements.

    Therapy and mobility support receive frequent positive mention. In particular, a veteran patient who stayed four weeks after pneumonia and a hip surgery benefited from "really good physical therapy," and the overall therapy department is repeatedly described as a strong point. Residents note that therapy helps them regain strength and work toward returning home, and some families value the transportation and coordination with hospital visits that Oakwood provides. The activities director and the broader activity program are praised by at least one reviewer, further contributing to a sense of a well-rounded environment where residents can stay engaged.

    However, the experiences are not uniformly rosy, and several comments draw attention to significant drawbacks. A recurring concern is the wait time for assistance - sometimes extended, with reports of a half-hour or longer before someone responds to a call bell. One reviewer even describes this as typical, and another mentions monitoring wait times to document the pattern for future reference. This issue is closely tied to staffing concerns, especially on the late shift, where multiple comments suggest that not enough staff are available to respond promptly to residents' needs. The contrast between the high quality of care when staff are present and the moments when help seems slow or inconsistent is a central tension across the reviews.

    Facility conditions and care logistics also emerge as points of contention. Several entries note small rooms, with many residents sharing a bathroom, and at times a single bathroom serving multiple residents, which raises concerns about privacy and ease of use. Some reviews recount episodes of missed or delayed basic needs, including showers and assistance with bathroom needs. There are references to occasional medication mix-ups and a sense that care can feel transactional rather than patient-centered when insurance or policy constraints take precedence. A handful of comments describe experiences that feel more punitive than supportive - such as routine mandates around masking or a perception that care decisions are driven more by budgetary considerations than by each patient's needs.

    The tone of the reviews is clearly mixed, ranging from outright praise to strong warning. One particularly harsh assessment calls Oakwood "terrible," citing cramped, prison-like rooms, an outdated and unrepaired bathroom scenario, rude staff, and overall misalignment with the patient's best interests. Another comment echoes frustration about being discharged or moved around based on insurance rather than medical need. Yet even within that spectrum, there are notes that the nursing staff can be decent, well-intentioned, and capable when given support and clear direction, and that some aspects - like cleaning, laundry, or food service - often appear to run smoothly and with warmth.

    Beyond individual experiences, the reviews touch broader themes about advocacy, communication, and the need for consistent follow-through. Several accounts emphasize speaking up in a kind, persistent way to get changes - whether it's clarifying a therapy schedule, correcting medication issues, or ensuring that a patient's daily needs are met in a timely fashion. One caregiver describes a thoughtful approach to collaboration with a social worker to set real goals for a loved one, underscoring that progress can be achieved when families and staff align on concrete steps. The call to remain engaged, informed, and proactive is a through-line that appears across both the praise and the criticisms.

    Taken together, the collection of reviews presents Oakwood Health Services as a facility with real strengths and real challenges. On the plus side, families repeatedly praise the caring attitudes of the staff, the quality of physical therapy and rehabilitation, the availability of transportation to medical appointments, and the responsiveness of some administrators and the broader leadership team. On the downside, wait times for help, late-shift staffing gaps, cramped or shared living spaces, and some inconsistencies in daily care and communication stand out as significant concerns. The overall picture seems to be a place where heartfelt care and professional capability exist alongside operational hurdles that can impact the patient experience, depending on the time of day, the specific team on duty, and the individual needs of the resident.

    Features

    Housing

    • 80 resident community capacity 80 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Chippewa Valley Regional (4 miles away) Chippewa Valley Regional (4 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Oakwood Health Services in Altoona, WI is a vibrant and active assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. Residents can enjoy the convenience of having a beauty salon on-site, along with access to cable or satellite TV for their entertainment. The community also provides community-operated transportation, ensuring that residents can easily get around and stay connected with the outside world.

    For those who enjoy staying connected online, Oakwood Health Services offers a computer center and Wi-Fi/high-speed internet access. There is also a gaming room and small library available for recreational activities and mental stimulation. Outdoor spaces like gardens provide opportunities for residents to relax and enjoy nature.

    The dining experience at Oakwood Health Services is restaurant-style, providing delicious meals prepared by professional staff. Special dietary restrictions are accommodated to ensure that every resident's nutritional needs are met. Additionally, Oakwood offers assistance with Activities of Daily Living (ADLs), such as bathing, dressing, and transfers. Medication management services are provided to ensure that residents receive their medications correctly.

    The well-being and engagement of residents are prioritized at Oakwood Health Services through various planned activities such as fitness programs, day trips, and daily scheduled activities. Residents have the opportunity to participate in resident-run activities as well, fostering a sense of belonging and inclusion within the community.

    Conveniently located near various amenities, Oakwood Health Services gives residents plenty of options for nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. With 24-hour call systems and supervision in place, residents can feel secure knowing there is always someone available if needed.

    Overall, Oakwood Health Services in Altoona provides an engaging environment filled with amenities that cater to residents' physical well-being and social needs.

    Nearby Places of Interest

    Parks

    • Cinder City Park (0.3 miles)
    • River Prairie Park (1 miles)
    • Mount Tom Park (1.7 miles)
    • Owen Park (2.4 miles)
    • Owen Park Bandshell (2.6 miles)
    • Phoenix Park (2.6 miles)
    • Randall Park (2.8 miles)

    Physicians

    • Harris Nathan Dr Chippewa Valley Orthopedics And Sports Medicine Altoona (0.6 miles)
    • DeFatta ENT Ear, Nose, and Throat (0.7 miles)
    • DeFatta ENT & Facial Plastic Surgery (0.8 miles)
    • Oakleaf Advanced Wound Care (0.8 miles)
    • Richard E. Larson DC (0.9 miles)
    • Marshfield Clinic (1.8 miles)
    • OakLeaf Clinics - Eau Claire Medical Clinic (2.1 miles)

    Restaurants

    • Golden Spike Bar & Grill (0.8 miles)
    • Noodle Tea House (0.9 miles)
    • Altoona Family Restaurant (1 miles)
    • 44 North (1 miles)
    • Papa John's Pizza (1 miles)
    • Taco Bell (1.1 miles)
    • Wagner's Lanes (1.2 miles)

    Cafes

    • The Nostalgic Bean (0.8 miles)
    • Starbucks (1.1 miles)
    • Starbucks (1.2 miles)
    • The French Press (1.5 miles)
    • Acoustic Cafe (2.3 miles)
    • Olson S Ice Cream (2.5 miles)
    • Star Cup (2.6 miles)

    Pharmacies

    • Value Center Health Mart Pharmacy (0.9 miles)
    • Walgreens (1 miles)
    • CVS Pharmacy (1.1 miles)
    • Achieve Wellness Add to Favorites (1.2 miles)
    • Value Center Health Mart Pharmacy (1.3 miles)
    • Midelfort Pharmacy & Home Medical (1.4 miles)
    • Target Pharmacy (2.1 miles)

    Places of Worship

    • Calvary Baptist Church (1.4 miles)
    • Harvestime Church (1.4 miles)
    • Jehovah's Witnesses (1.9 miles)
    • Our Redeemer Lutheran Church (1.9 miles)
    • Trinity Baptist Church-Sbc (2.1 miles)
    • Grace Lutheran Foundation (2.3 miles)
    • Restoration Church (2.3 miles)

    Theaters

    • Micon Cinemas Eau Claire (1.6 miles)

    Hospitals

    • Oakleaf Surgical Hospital (2.2 miles)
    • Luther Hospital Ccu (3 miles)
    • Luther Hospital (3.1 miles)
    • Mayo Clinic Health System Eau Claire Hospital (3.1 miles)

    Frequently Asked Questions

    Where is Oakwood Health Services?
    What photos are available for Oakwood Health Services in Altoona, Wisconsin?

    Nearby Communities

    Skilled Nursing Facility in Nearby Cities

    Related Resources

    • what is home health careHome Health Care Demystified: A Comprehensive Guide for Families and Caregivers

      Home health care offers a range of clinical services provided in a patient's home, including nursing and therapy, tailored to individual needs, particularly for aging seniors with chronic conditions. This approach enhances patient independence, promotes better disease management, and utilizes technology for real-time monitoring while fostering collaboration among healthcare providers and family members.

    • uber for seniorsSeniors and Modern Transportation: Exploring Uber, Lyft, and Other Ride-Hailing Options

      Seniors benefit from ride-hailing services like Uber and Lyft, which provide convenient and accessible transportation options that promote independence and social engagement, while addressing mobility challenges. These platforms have adapted to meet senior needs with user-friendly features and safety measures, although costs can be a concern; community programs may help subsidize rides for older adults.

    • who qualifies for home health care servicesComprehensive Guide to Qualifying for Home Health Care Services

      The guide outlines the eligibility criteria for home health care services, emphasizing clinical requirements, insurance options, and application processes. It distinguishes between Medicare's strict and Medicaid's flexible qualifications while addressing challenges families may face in securing necessary care at home.


    Get Pricing Ask A Question Schedule A Tour Contact Senior Advisor