189 Summers Hospital Road, Suite 300, Hinton, WV 25951
For more information about senior living options: (844) 490-3973
The nurses are very polite and helpful. The staff genuinely care about the patient. The patient has never had a bad visit.
They billed the patient's credit even though the patient hadn't even been to that hospital. They never return messages. They pull patients off their medications.A patient's experience with this facility presents a distinct contrast between bedside care and administrative processes. On the positive side, the nurses stand out for their politeness and willingness to help. They come across as genuinely invested in the well-being of those they care for, which leaves a lasting impression of warmth and respect. This kind of bedside manner - where staff are not only competent but attentive and considerate - appears to be a consistent strength in the everyday interactions within the hospital.
The warmth and care from the nursing staff are described as more than routine duty. The reviewer emphasizes that the nurses seem to genuinely care about the patient, a quality that translates into visits that feel safe and reassuring. The statement that there has never been a bad visit suggests a reliable, positive pattern in how patients are treated during their time at the hospital. In a landscape where patient anxiety can run high, such dependable, compassionate care can make a meaningful difference in how people experience their stay.
Yet, beneath the commendable bedside experience lies a troubling note about administrative and financial handling. The reviewer recounts a billing issue that clashes with their actual exposure to the hospital. Specifically, they report that a bill was placed on their credit card for services they did not receive, asserting that they never visited the hospital in question. This kind of claim points to a potential administrative error or an identity mix-up, and it places the patient in a precarious financial position that can cause stress and confusion long after any visit would be concluded.
The concern about being billed for a visit never made raises questions about how well the hospital's billing systems verify patient identity and service encounters. When a charge appears on a credit account for a facility that wasn't visited, the ethical and practical implications are significant: patients may face collection actions, credit damage, and the time-consuming process of dispute resolution. The reviewer's experience signals a need for tighter controls, better cross-checking of records, and clearer communication to prevent erroneous charges and to rectify them swiftly when they occur.
Compounding these issues is a sense of neglect in communication and, more troubling, potential lapses in medication management. The reviewer notes that staff never return messages, which creates a frustrating and unsafe gap in care. Prompt and reliable communication is essential for coordinating care, answering questions, and addressing concerns that patients have during or after a hospital visit. When messages go unanswered, patients may feel abandoned or wary about their treatment plan.
Even more concerning is the mention of "pulling you off of your meds" without appropriate discussion or consent. Abruptly discontinuing medications can carry real risks for patients, including withdrawal symptoms or destabilization of chronic conditions. The accusation suggests a breakdown in the processes that govern medication reconciliation and secure patient involvement in treatment decisions. Without timely, respectful dialogue about why a medication is changed or stopped, trust erodes and patient safety can be compromised.
Taken together, these experiences illustrate a hospital environment with strong strengths in front-line nursing care but notable weaknesses in administrative and communications components. The contrast between praised bedside manners and criticized billing and messaging practices points to systemic issues that can undermine overall patient trust. Addressing these gaps would likely require a multifaceted approach, including enhanced verification procedures in billing, robust and timely patient communication protocols, and stringent medication reconciliation practices to ensure that changes in treatment are properly explained and agreed upon with patients.
Ultimately, the narrative highlights how essential it is for healthcare institutions to align excellent direct care with dependable administrative processes. Compassion and professionalism from nurses are deeply valued, yet they must be supported by accurate billing, responsive communications, and safe, collaborative medication management. Improving these areas could transform a positive patient encounter into an unblemished overall experience, ensuring that patients feel cared for in every aspect of their hospital journey.
34 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Main Street Care is an assisted living community located in Hinton, WV. This vibrant community offers a range of amenities to ensure the comfort and well-being of its residents. Each apartment is fully furnished and equipped with cable or satellite TV, Wi-Fi/high-speed internet, a telephone, and a kitchenette. The community also features beautiful outdoor spaces and gardens for residents to enjoy.
Main Street Care provides personalized care services to support residents in their daily lives. Highly trained staff members are available around the clock to provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered to ensure that residents receive their medications properly.
The community focuses on promoting mental wellness among its residents through a dedicated program. Additionally, special dietary restrictions can be accommodated in meal preparation and service. A restaurant-style dining room is available for residents to socialize while enjoying delicious meals.
Engaging activities are an integral part of life at Main Street Care. Resident-run activities allow individuals to pursue their interests and connect with others in the community. Scheduled daily activities provide opportunities for socialization and enjoyment.
The location of Main Street Care offers convenience with several nearby amenities. There are cafes, parks, pharmacies, restaurants, places of worship, transportation options, and hospitals within close proximity, making it easy for residents to access necessary services and explore the local area.
Main Street Care provides a warm and welcoming environment where seniors can receive personalized care while maintaining their independence. With its array of amenities, comprehensive care services, engaging activities, and convenient location, this assisted living community ensures that each resident's needs are met while promoting an active and fulfilling lifestyle.
Main Street Care is located at 189 Summers Hospital Road, Suite 300, Hinton, WV 25951 in Summers County, West Virginia
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