Regency Omak
Save901 Shumway Road, Omak, WA 98841
For more information about senior living options: (844) 490-3973
These reviews portray a care facility that elicits wildly different experiences from different visitors and at different times. Some people describe highly positive first impressions and steady, attentive care, while others recount alarming lapses in supervision, rehabilitation, and basic hygiene. The general thread is a clear concern about consistency and accountability in the quality of care, with dramatic swings from praise to condemnation.
Several reviewers emphasize that, at the outset, the facility showed promise. One person notes that the care "in the beginning was great," highlighting competent staff and a favorable impression of the early care. Another reviewer calls it "a great place to be in for Medical rehabilitation," specifically after hospital discharge, praising care, round-the-clock nurses for medical needs and medications, and a well-balanced diet. A third reviewer adds that staff are "very loving," the building is clean, and the food is good, suggesting a warm, comfortable environment when things are running smoothly. Taken together, these messages suggest that when properly staffed and attentive, the facility can provide a high level of care and a positive experience for residents and their families.
However, a substantial portion of the comments paint a troubling opposite picture. One person recounts a sequence of dangerous and neglectful events: many falls occurring because the resident was not supervised, an incorrect diet, severe dehydration, repeated emergency room visits within a single week, a seizure, and a general sense that the resident was not properly cared for. The reviewer feels the facility effectively failed to protect and treat a vulnerable loved one, culminating in a sense that they were allowed to "simply die" due to improper care. This perspective highlights serious safety concerns, with potential implications for medical oversight, hydration, nutrition, and timely intervention.
Another review tells a story of deliberate neglect tied to financial issues. The writer claims the staff refused to rehabilitate their relative or help them regain strength and independence, allowed the resident to become bed-bound, and would not permit even the use of a wheelchair. The situation allegedly worsened when rent, nearly $7,000, remained unpaid and the staff allegedly stopped caring for the patient. The resident reportedly laid in feces and urine without assistance, a detail that conveys a deeply troubling level of neglect. The reviewer views the facility as having terminated care when it could no longer extract payment and ultimately felt the resident was kicked out before moving to a different facility in Wenatchee, after which the resident passed away due to a virus. The sentiment is stark: they are glad the passing did not occur in this facility.
A separate account focuses on the emotional side of staff care. In contrast to the most severe criticisms, this reviewer describes a staff that is "loving" and a building that is clean with good food, echoing the positive experiences noted by others. The variation between this narrative and the more punitive accounts underscores the inconsistency some families perceive in the facility's staffing levels, morale, and overall culture.
There is also a final, very blunt critique: "This place is a joke." The contributor states that their grandmother-in-law was sent to the ER twice in the same day because "nobody knows what they're doing." The review ends with a strong warning not to choose this facility, asserting that families would be better off caring for sick relatives at home. This harsh assessment adds to the chorus of warnings about miscommunication, procedural errors, and insufficient medical oversight.
Taken as a whole, the collection of reviews reveals a facility that can deliver strong care in some circumstances - especially in the early stages or under certain staff teams - but that can also fail catastrophically under other conditions. The contrasts between praise for clean facilities, helpful nurses, and good meals and the allegations of neglect, inadequate supervision, refusal to rehabilitate, and even abandonment when financial issues arise point to significant inconsistencies. Families reading these accounts may be confronted with a dilemma: a place that can offer compassionate, competent care at times, yet also pose serious risks in terms of supervision, rehabilitation, and basic daily support. The lessons here emphasize the need for careful personal assessment, ongoing oversight, and perhaps a demand for more transparency and accountability in how residents are supervised, rehabilitated, and financially managed.
Regency Omak is an assisted living community located in Omak, WA. Our community offers a wide range of amenities to ensure that our residents have everything they need to live a comfortable and fulfilling life.
For those who enjoy taking care of their appearance, we have a beauty salon on-site where residents can get pampered and look their best. Our community operated transportation makes it easy for residents to get around town and run errands. We also have a computer center where residents can stay connected with loved ones and browse the internet.
Meals are an important part of our community, and we offer restaurant-style dining in our spacious dining room. Special dietary restrictions are accommodated to ensure that residents are getting the nutrition they need.
We understand the importance of physical fitness, which is why we have a fitness room where residents can exercise and stay active. For those who prefer more leisurely activities, our gaming room is perfect for socializing with fellow residents.
Our outdoor space includes a beautiful garden where residents can relax and enjoy the fresh air. We also have a small library for those who love reading and a wellness center for overall health and well-being.
Our care services are provided by trained staff members who are available 24/7 to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also available to ensure that residents are taking their medications properly.
We offer a variety of activities for our residents to enjoy including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Our concierge services are available to assist with any requests or needs that may arise.
In addition to our amenities and care services, Regency Omak is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
At Regency Omak, we strive to provide a comfortable and supportive environment where seniors can thrive while receiving the assistance they need.
Regency Omak is located at 901 Shumway Road, Omak, WA 98841 in Okanogan County, Washington
Regency Omak on seniors.fyi includes 5 photos including images showing interior, windows, dining, seating area, outdoor furniture, patio, decor, healthcare, and more.
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