Regency Care Center At Monroe

Pros

• The physical therapy, speech therapy, and occupational therapy provided at Regency Care Center are beneficial for residents.
• The dining rooms at Regency Care Center are satisfactory, and the food is typical of nursing home fare, meeting basic needs.
• The overall care received by residents at Regency Care Center in Monroe is perceived as good.
• The accommodations at Regency Care Center are considered acceptable, providing a hospital-like meal service for residents.
• The staff at Regency Care Center seem to be doing their best under challenging circumstances to provide care for residents.

Cons

• The reflections unit is understaffed, leading to inadequate care for residents.
• Staff members are rude to residents when they believe family or friends are not present.
• An evening nurse was witnessed yelling at an elderly lady over a night snack, indicating a lack of respect and compassion.
• Residents do not receive enough fluids, and their medications are not administered properly.
• Staff members react with rudeness when questions are asked about their care responsibilities.
• There are concerns about dishonesty in charting and a disregard for the wishes of residents.
• The locked unit's treatment of residents is described as horrible and heartless compared to the rehab side, which is treated more favorably due to shorter stays.
• There is a fear among residents of speaking up due to potential retaliation or disbelief because of their dementia.
• Regency Care Center is reported as being very understaffed, resulting in insufficient care for patients like the reviewer’s father.
• Accommodations were only described as "okay," suggesting dissatisfaction with living conditions during the father's stay for observation.

Review

The experiences shared by families with loved ones in various care facilities highlight a troubling reality within healthcare systems designed to support vulnerable populations, particularly those suffering from dementia. A stark contrast emerges between the treatment of residents in different units of these centers, illustrating significant disparities in care quality and staff-resident interactions. In particular, the reflections unit, which caters to individuals with dementia, faces serious challenges regarding understaffing and the overall treatment of its residents.

One alarming account comes from a family member who witnessed a nurse yelling at an elderly woman over her request for a night snack. This incident raises concerns about not only the verbal treatment residents receive but also about the general atmosphere within the reflections unit when families are not present. The behavior exhibited by staff suggests a lack of training or empathy towards those with cognitive impairments. When that family member interjected by simply making their presence known, the nurse’s demeanor changed drastically—from confrontational to accommodating—revealing a disturbing duality in staff behavior based on oversight. Such instances prompt fears about how residents may be treated when they believe no one is watching.

Furthermore, systemic issues are highlighted within this same unit regarding basic care provisions like hydration and medication management. Reports indicate that residents often do not receive adequate fluids and that medications are administered improperly or not at all. Staff responses to inquiries from family members have reportedly been rude and defensive rather than providing necessary explanations or addressing concerns professionally. Instead of fostering an environment where questions are welcomed as part of an open dialogue about care practices, some staff members appear resentful when faced with such inquiries—an attitude that can deter families from speaking up in future situations for fear of backlash against their loved ones.

Contrastingly, accounts from other areas within Regency Care Center suggest a significantly different experience for short-term rehabilitation residents. These individuals seem to benefit from more attentive care because they represent a transient group whose recovery successes can serve as positive endorsements for the facility’s reputation. Families note that rehab patients often receive respectful treatment and enjoy amenities akin to being “treated like kings and queens.” This disparity underscores potential resource allocation biases within caregiving environments where long-term residents may be overlooked due to their ongoing circumstances rather than supported through empathetic engagement.

While some participants reflect upon reasonably decent experiences during rehabilitation or short stays at Regency Care Center, others describe facilities as inadequately prepared for comprehensive care needs associated with chronic conditions such as dementia. Observations note dated accommodations paired with nursing-home-standard food offerings; yet many agree that these factors don't overshadow deeper-rooted staffing issues affecting resident care quality. Waiting lists further complicate matters; families find it difficult to secure placements for their loved ones due to overwhelming demand versus limited resources available across any given facility.

Ultimately, there is an urgent need for improvement within both staffing ratios and resident-care protocols across long-term living environments dedicated to Alzheimer’s disease and related dementias—especially in units where individuals reside without daily familial engagement supervision. Suggestions arise for implementing cameras in residents' rooms as a way to ensure accountability among caregivers while safeguarding rights against abuse claims stemming from misunderstandings involving dementia-related behaviors.

As families navigate the complexities of caring for loved ones facing dementia or similar challenges, it becomes evident that there must be systemic changes made toward employee training focused on compassion-driven methods alongside consistent monitoring mechanisms aimed at generating accountability throughout these facilities—all intended ultimately to create safe spaces where dignity remains paramount throughout each resident's journey.

Pharmacies

• Rite Aid (0.8 miles)
• Safeway Pharmacy (1.1 miles)
• Rite Aid (6.2 miles)
• Haggen Pharmacy (7.2 miles)
• Duvall Family Drugs (7.7 miles)
• Bartell Drugs (8.4 miles)
• Albertsons Pharmacy (9.4 miles)

Restaurants

• Buzz Inn Steak House (0.8 miles)
• J R Phinickey's (0.8 miles)
• Taco Bell (0.9 miles)
• McDonald's (1.1 miles)
• McDonald's (7 miles)
• Arby's (8.3 miles)
• McDonald's (9.4 miles)

Physicians

• Providence Physician Group (0.8 miles)
• Everett Clinic (6.2 miles)
• Snohomish Family Medicine: Western Washington Medical Group (6.9 miles)
• EvergreenHealth Primary Care - Duvall (8.1 miles)
• Dr Z Pulmonary and Sleep Specialist (10.4 miles)
• Providence Medical Center (10.4 miles)
• Bellevue Vision Clinic (10.5 miles)

Cafes

• Darci's Dinky Donuts (1 miles)
• SnoTown Espresso (8.6 miles)
• Starbucks (10.1 miles)
• Sidekick Coffee (10.5 miles)
• Starbucks (10.5 miles)
• Crystal Creek Cafe (11.3 miles)
• Starbucks (11.8 miles)

Theaters

• Galaxy 12 (1.1 miles)
• Regal Everett & RPX (11.2 miles)

Parks

• Evergreen State Equestrian Park (1.2 miles)
• Lake Tye Park (1.3 miles)
• Tambark Creek Park (9 miles)
• Wilmot Gateway Park (10.7 miles)
• Sixty Acres Park (12.3 miles)
• Lundeen Park (12.4 miles)
• Blyth Park (12.4 miles)

Places of Worship

• Christ the King Lutheran Church (6.9 miles)
• Hindu Temple & Cultural Center (9.5 miles)

Hospitals

• Prachi Thekdi, ARNP, DNP (12.9 miles)

Transportation

• Amtrak (12.9 miles)