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3.9 from 29 reviews
5 stars
17
4 stars
4
3 stars
0
2 stars
3
1 stars
5
Overall Review of Regency Care Center At Monroe
common18 reviews mention this
Caring, professional staff stand out
Residents and families consistently describe staff as caring and professional.
Across many reviews, people say they felt respected and supported by the nursing team, care staff, and administration. Several mention that staff answered questions, communicated clearly, and helped during recovery or transitions back home. A few also describe the staff culture positively, including long-tenured team members. Not every experience is the same, but the most repeated day-to-day feedback is that staff members are kind, welcoming, and attentive.
common8 reviews mention this
Physical and occupational therapy help
Physical and occupational therapy are a frequent bright spot in reviews.
Multiple reviews describe receiving physical and occupational therapy during rehab, often with daily support. People highlight the PT/OT team as proactive in helping residents improve and prepare for discharge or returning home. Some families also mention multiple therapies being coordinated for recovery and functioning. While care quality is generally praised, a separate set of reviews raises concerns about staffing and consistency in certain situations.
common7 reviews mention this
Food quality is mixed
Dining draws both compliments and complaints from reviewers.
Several residents and families comment that the food is good, including specific praise for meals and that the kitchen tried to accommodate preferences. Others say the food is more like typical nursing-home fare. At the same time, some negative reviews describe problems with serving practices or reduced portions. Overall, dining seems to land in the middle: some people are satisfied, while others were disappointed.
common5 reviews mention this
Clean, orderly feel is noted
Cleanliness and an orderly setting come up repeatedly.
A number of reviewers describe the building as clean and well kept, with one comparing the experience to a clean hotel. Others note cleanliness alongside positive comments about staff and care. Even when reviews mention the facility feeling a bit dated, they still describe it as nice and clean. However, a few low-rating accounts include serious concerns about care routines, which can affect how cleanliness is perceived.
caveat5 reviews mention this
Understaffing and locked-unit concerns
Some reviewers say staffing gaps hurt care, especially in dementia care.
Negative reviews repeatedly point to staffing and supervision problems, including accounts of insufficient coverage during evenings or concerns about how a locked dementia unit is run. Several of these reviews also describe incidents involving inappropriate interactions, medication errors, or inadequate basic care routines. A few reviewers acknowledge that staff they encountered were doing what they can, but still say more staffing is needed. If your priority is consistent support for dementia care, these reviews are the most important caveat to weigh.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
92 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Rite Aid (0.8 miles)
Safeway Pharmacy (1.1 miles)
Rite Aid (6.2 miles)
Haggen Pharmacy (7.2 miles)
Duvall Family Drugs (7.7 miles)
Bartell Drugs (8.4 miles)
Albertsons Pharmacy (9.4 miles)
Restaurants
Buzz Inn Steak House (0.8 miles)
J R Phinickey's (0.8 miles)
Taco Bell (0.9 miles)
McDonald's (1.1 miles)
McDonald's (7 miles)
Arby's (8.3 miles)
McDonald's (9.4 miles)
Physicians
Providence Physician Group (0.8 miles)
Everett Clinic (6.2 miles)
Snohomish Family Medicine: Western Washington Medical Group (6.9 miles)
Regency Care Center At Monroe on seniors.fyi includes 5 photos including images showing building, architecture, outdoor, living room, interior, decor, landscaping, entrance, and more.
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