Manor Care Health Services (Lynnwood)

Pros

• The elderly residents at ManorCare generally exuded a jolly aura, contributing to a positive atmosphere in the facility.
• Many certified nursing assistants (CNA) were very patient and appreciative of volunteer efforts, showcasing a supportive environment.
• The physical therapy services at ManorCare were perceived as good, reflecting positively on the quality of care offered.
• The lighting on the lower floor created a mellow but not depressing ambiance, adding to the overall comfort of that area.
• A friendly nurse on the second floor engaged with residents during her free time, demonstrating compassion and dedication to their well-being.
• The staff at ManorCare seemed highly motivated, which contributed to an optimistic feeling throughout the facility.

Cons

• The staff at Manor Way failed to provide proper instructions for wound care, leading to prolonged healing and complications for the patient.
• Manorcare demonstrated a lack of timely personal attention to residents, with one family experiencing over two hours without care upon arrival.
• There was no formal care plan established for the patient, contributing to inadequate attention to specific needs and safety issues.
• Nursing staff repeatedly ignored requests to change a foul-smelling bandage, resulting in an infection that required an emergency room visit.
• There were significant safety concerns regarding the height of beds and the risk of falls, indicating negligence in patient safety protocols.
• The nursing supplies were disorganized and scattered throughout the room, reflecting poor management and order in patient care.
• Some certified nursing assistants (CNAs) displayed rudeness towards volunteers, undermining the overall atmosphere of care within the facility.
• The food served at Manorcare was described as bland and unappealing, which detracted from residents' dining experience.
• The dim lighting on the upper floor contributed to a gloomy environment amidst terminally ill residents, negatively impacting their quality of life.

Review

ManorCare, a skilled nursing facility (SNF), has garnered mixed reviews from patients and families alike, showcasing both commendable aspects and significant shortcomings in care. One family’s experience reveals critical deficiencies in attention to patient needs, leading them to label the facility as "Careless Manner." This characterization stems from numerous incidents highlighting lapses in basic medical care and communication that could have severely jeopardized their loved one's safety and health.

The family members of a recent patient expressed their dismay over the lack of initial personal attention upon admission, which lasted over two hours. They reported that no formal care plan was established for the resident's specific needs. Alarmingly, the facility had not properly adhered to the patient's strict NPO (nothing by mouth) status; on three separate occasions, nursing assistants entered the room offering Ensure and water, ignoring the prescribed dietary restrictions. Such negligence not only poses a risk for choking but also signifies a troubling level of oversight within the staffing protocols at ManorCare.

Further compounding their frustrations was a distressing incident involving an infection at the feeding peg tube site. Despite repeated requests from family members—five times within six hours—the assigned RN failed to change an excessively soiled bandage or address the foul odor emanating from it. The situation escalated when staff informed family in the middle of the night that an infection had developed necessitating an emergency room visit. The lack of responsiveness to evident signs of infection raises serious questions about prioritization of patient welfare during routine care.

In addition to issues related to wound care and hygiene, there were glaring discrepancies regarding safety measures taken to protect residents. Family members noted that their father’s bed was positioned too high off the ground, presenting a risk for falls that nearly materialized when they intervened just in time. Many secondary safety protocols seemed disregarded, with staff failing to maintain equipment and environment standards expected in healthcare settings. These oversights exacerbated feelings of unease among family members who felt compelled to monitor care closely throughout visits.

Despite these negative experiences shared by some families, other reviews present a more positive view of ManorCare that contrasts sharply with accounts detailing neglectful practices. A volunteer serving at ManorCare described an atmosphere filled with optimism where most nursing staff demonstrated dedication towards residents' well-being while remaining appreciative of assistance offered by visitors like themselves. Although some aides displayed rudeness on occasion, they largely portrayed patience in interacting with residents.

The culinary offerings received mixed feedback as well; while food served through Cisco—one of America's largest food distributors—was critiqued for being bland yet adequate, concerns lingered around both nutritional variety and presentation quality. Additionally, environmental observations revealed noticeable differences between floors—a mellow ambiance prevailed on lower levels compared to upper floors characterized by dim lighting associated with terminally ill residents which contributed to feelings of melancholy regarding life quality at this institution.

In summary, while ManorCare showcases potential strengths such as an enthusiastic nursing staff willing to foster community engagement among patients through social interactions like chats during breaks—and amenities like physical therapy aimed at improving resident recovery—the recurring issues highlighted by families call for urgent managerial reevaluation about compliance with proper care protocols across all shifts throughout daily operations within their facilities. It is essential for administrative leadership at ManorCare locations nationwide to prioritize stringent checks on training programs designed for caregivers while reinforcing accountability measures ensuring minimum standards meet expectations necessary for maintaining excellent patient-centered care overall moving forward into future endeavors.

Theaters

• AMC Alderwood Mall 16 (0.4 miles)
• Regal Everett & RPX (6.4 miles)

Restaurants

• Blazing Onion Burger Company (0.4 miles)
• Chick-Fil-A (0.7 miles)
• Yeh Yeh's Sandwiches (1.8 miles)
• Dick's Drive-In (2.9 miles)
• Fusion India (3.5 miles)
• McDonald's (4 miles)
• McDonald's (4.1 miles)

Parks

• Lynndale Park (0.7 miles)
• Meadowdale County Park (2.5 miles)
• Lake Ballinger Park (3.5 miles)
• High Trek Adventures (4.2 miles)
• Echo Lake Park (4.7 miles)
• Tambark Creek Park (4.8 miles)
• Log Boom Park (5 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Bartell Drugs (0.9 miles)
• Bartell Drugs (1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.2 miles)
• Walgreens (2.2 miles)

Cafes

• Starbucks (1.3 miles)
• Tazza Di Vita Espresso Stand (1.5 miles)
• Starbucks (2 miles)
• Woods Coffee (3 miles)
• Crystal Creek Cafe (4 miles)
• Starbucks (4.2 miles)
• Walnut Street Coffee (4.7 miles)

Transportation

• U-Haul Moving & Storage (2.7 miles)
• Snohomish County Airport (PAE) (5.5 miles)
• The Boeing Company (6.7 miles)

Hospitals

• Swedish Medical Center (3 miles)

Places of Worship

• Hindu Temple & Cultural Center (5 miles)

Physicians

• Providence Medical Center (5 miles)
• Everett Clinic (5.1 miles)
• Dr Z Pulmonary and Sleep Specialist (5.1 miles)
• Lakeshore Clinic (5.8 miles)
• Northwest Asthma & Allergy Center (6.3 miles)
• Bellevue Vision Clinic (7.6 miles)