Roo-Lan Healthcare Center in Lacey, WA
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1505 Southeast Carpenter Road, Lacey, WA 98503
For more information about senior living options: (844) 490-3973
Crystal Cove Post Acute has undergone an impressive rebrand, renewing its commitment to quality care, professionalism, and resident experience. The facility presents a refreshed look and stronger leadership, with a clear focus on a safe, welcoming, and respectful environment for residents, families, and staff. The rebranding extends to culture, communication, and attention to detail throughout the building, signaling progress in day-to-day operations and care standards. The staff are described as caring, compassionate, and dedicated, forming meaningful connections with residents and making them feel valued, respected, and loved. Families can feel at peace knowing their loved ones are in capable and loving hands. Roo-Lan Healthcare Center is described as clean, bright, and homey, with long-tenured, caring staff who provide high-quality care and maintain attractive outdoor spaces.
They claim that sending a loved one there would amount to neglect, with meds given at noon, minimal food and water, and even threats of violence from staff. They warn not to send loved ones here. They describe the facility as awful and say it should be investigated and shut down. They report neglect and medication errors, including a lack of care and hostile behavior from staff. A nurse named Magret is described as horrible and lazy. They state the meals were inedible. They describe dirty conditions, such as a brown ring around the toilet and food splatter on walls, with too few showers. They note long delays to obtain medications and poor communication with families.Roo-Lan Healthcare Center in Lacey, WA is best suited for families seeking a warm, home-like atmosphere where long-tenured staff, personal attention, and a sense of community trump pristine, cookie-cutter care. The property benefits from a mature campus feel, landscaped grounds, a walking trail, and two connected configurations that allow for both more independent living and more intensive support when needed. For residents who prize genuine caregiver relationships, stability in staffing, and visible signs of pride in the living space, Roo-Lan can feel like a welcoming, genteel home. It serves as a practical option for short rehab stays, gentle memory-support transitions, or respite care where the emphasis is on daily kindness and ready access to familiar staff. The key selling point is not glossy efficiency but the perception that residents are known, valued, and treated with warmth by people who stay in one place long enough to know their routines.
That said, several red flags appear clearly in the reviews and cannot be ignored. Families considering Roo-Lan should explicitly weigh the facility’s mixed track record on safety, consistency, and accountability. Some reviewers describe a turning point after leadership changes, noting brighter spaces and better communication, while others recount episodes of neglected meals, delayed medication passes, and even more troubling allegations of abuse or neglect. The contrast is stark: the same campus can feel like a caring home to some families and an unsafe or unresponsive environment to others. Given these divergent experiences, alternatives should be on the radar for families who cannot accept the possibility of medication delays, hygiene lapses, or insufficient monitoring of residents’ needs. In short, Roo-Lan’s strengths are real, but the risk profile is volatile enough to push many families to compare other options.
On the upside, several durable strengths emerge repeatedly. The leadership turnover has yielded clearer accountability, and staff morale appears higher in places where administration is actively present and responsive. Common areas and patient rooms have been refreshed, and the facility’s two-campus structure provides flexibility for different levels of care. Families often emphasize the importance of staff who demonstrate patience, compassion, and a genuine willingness to engage with residents’ personalities and histories. The presence of caring nurses and aides, along with opportunities for outdoor time and social engagement, contributes to a sense of dignity and normalcy that many families find compelling. Transportation support and an emphasis on meaningful activities add practical value for residents who benefit from stimulation and mobility assistance. When these elements align consistently, Roo-Lan can feel like a stable, supportive environment.
Nevertheless, the cons linger, and they are not trivial. A substantial portion of reviews describe severe lapses, missed medicines, dehydration, inadequate assistance with basic needs, and, in some cases, obvious signs of neglect or discomfort. Reports of mismatched expectations for memory care, slow responses to calls, and a persistent feeling that some incidents were not promptly investigated further erode trust. The most troubling notes involve allegations of outright mistreatment and retaliation against staff who report concerns, as well as accounts of long-term families experiencing persistent communication gaps. Even when the facility shows visible improvements, these types of feedback create a chilling context: prospective residents must consider whether the likelihood and potential impact of these incidents are acceptable given personal circumstances, health needs, and the ability of family members to stay actively involved.
The key question becomes how much the positives can offset the negatives, and for whom. For residents who can thrive with consistent, hands-on advocacy from families or a dedicated local guardian, Roo-Lan’s strengths, stable staffing in parts of the operation, a warm culture, appealing grounds, and practical mobility and activity supports, can offer meaningful quality of life. If careful, proactive oversight is possible, and if day-to-day needs are managed with meticulous attention, the facility can function as a competent, humane place to live or recover. However, for residents with complex medical or memory-care requirements, or for families who cannot bear the emotional or logistical burden of frequent escalation and rigorous monitoring, Roo-Lan may fall short of expectations. The decision hinges on risk tolerance, devotion to vigilant care coordination, and the willingness to engage in regular, candid dialogue with leadership and frontline staff.
In the end, Roo-Lan presents a pragmatic choice rather than a guaranteed success. It is a spot where genuine kindness and improved facility operations have delivered real value to many families, particularly those who can leverage strong advocacy and regular visits. Yet it remains a facility with notable, widely reported safety and care consistency concerns that persist for others. A practical approach is to pursue a thorough, on-site evaluation: request to meet current staff, observe a meal and med-pass, review recent state inspections, and speak with current residents and families about the care climate today. If alignment with personal expectations is found, Roo-Lan can be a solid home. If not, alternatives, especially those with demonstrably steadier medication practices, stronger memory-care protocols, and fewer red flags in reviews, should be pursued without hesitation.
96 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Roo-Lan Healthcare Center in Lacey, WA is a vibrant and well-equipped assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon for pampering sessions, cable or satellite TV for entertainment, and community-operated transportation for ease of mobility.
For those looking to stay connected, there is a computer center and access to Wi-Fi/high-speed internet throughout the premises. Dining options are also plentiful with a spacious dining room offering restaurant-style meals prepared by professional chefs. Special dietary restrictions are catered to with personalized meal plans.
Roo-Lan Healthcare Center understands the importance of maintaining an active lifestyle, which is why they provide a fitness room, gaming room, small library, and outdoor space for residents to enjoy. Scheduled daily activities and fitness programs are also offered to promote physical and mental wellness.
The care services at Roo-Lan Healthcare Center are comprehensive and designed to meet the unique needs of each individual resident. With 24-hour call system and supervision, assistance with daily living activities such as bathing and dressing is readily available. Medication management ensures that residents receive their prescribed medications accurately and on time.
Transportation arrangements make it convenient for residents to reach nearby doctors' appointments or run errands. Move-in coordination services help facilitate a smooth transition into the community.
Located in Lacey, WA, Roo-Lan Healthcare Center benefits from its proximity to various amenities in the area. There are five cafes nearby for socializing or enjoying a cup of coffee, two parks offering opportunities for outdoor recreation, 17 pharmacies providing easy access to medications, 47 physicians ensuring quality healthcare services, 24 restaurants catering to diverse culinary preferences, two places of worship promoting spiritual well-being, one theater for entertainment options, and two hospitals nearby in case of any medical emergencies.
With its array of amenities and care services tailored towards promoting overall well-being and independence, Roo-Lan Healthcare Center is the ideal community for individuals looking to enjoy a fulfilling and comfortable assisted living experience.
Roo-Lan Healthcare Center is located at 1505 Southeast Carpenter Road, Lacey, WA 98503 in Thurston County, Washington
Roo-Lan Healthcare Center on seniors.fyi includes 5 photos including images showing landscaping, windows, living room, wall art, television, decor, interior, garden, and more.
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