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Roo-Lan Healthcare Center in Lacey, WA

Roo-Lan Healthcare Center is a nursing home community in Lacey, WA.

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Roo-Lan Healthcare Center in Lacey, WA

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1505 Southeast Carpenter Road, Lacey, WA 98503

For more information about senior living options: (866) 208-4318

3.1 from 55 reviews
5 stars
24
4 stars
4
3 stars
2
2 stars
1
1 stars
24

Overall Review of Roo-Lan Healthcare Center

common 18 reviews mention this

Staff care is a major theme

Staff compassion and responsiveness come through clearly in many reviews.

Several reviewers say the staff were welcoming, patient, and supportive, and that their loved ones felt cared for day to day. Positive reviews also describe nurses and caregivers as going above and beyond, managing medication and therapy needs, and communicating with families. Some families specifically highlight kindness and friendship beyond physical care, and others mention improvements they noticed with new leadership and better staff responsiveness.

caveat 22 reviews mention this

Care quality concerns show up repeatedly

A recurring concern is neglect, medication issues, or unsafe lapses in care.

Alongside positive experiences, a number of reviews describe serious breakdowns in care, including medication timing delays, insufficient help with basic needs, and residents left without support. Some reviewers cite neglect-related outcomes such as falls, dehydration, infections, or bed sore concerns, and several express frustration with what they describe as inadequate follow-through. There are also reviews alleging poor management and unaddressed problems, including claims of retaliation and poor communication.

caveat 11 reviews mention this

Cleanliness feedback is mixed

Cleanliness and condition of the building are described positively by some and negatively by others.

A portion of reviews praise the facility as clean, well kept, and refreshed, with mentions of brighter common areas, updated interiors, and landscaping. Others describe the building as dirty or run down, including reports of persistent mess and bad odors that they say lasted during their stay. A few reviewers also comment that the facility still felt older or musty, suggesting the condition may vary across areas or time.

common 3 reviews mention this

Meals can vary in quality

Dining is sometimes praised, but there are also complaints about meals.

One reviewer describes the food as really good and part of a well put-together family gathering. Other reviews mention the possibility of residents not getting food they need or describe meals as inedible. Since the community offers restaurant-style dining, these mixed comments suggest experiences may differ by situation or care needs.

common 8 reviews mention this

Grounds and outdoor spaces stand out

The outdoor areas and landscaping are a bright spot in multiple reviews.

Several reviews mention landscaped walking areas, garden spaces, and attractive exterior grounds, describing time outside as enjoyable for residents and families. Others note updates that make common areas feel brighter or more maintained, which pairs with comments about the interior looking cleaner or more modern than expected. A few reviewers also describe the facility’s layout and access to areas where residents can socialize or watch TV, reinforcing that there are places to spend time.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 96 resident community capacity 96 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • Netmeds Pharmacy (0.8 miles)
  • Kirk's / CHS Clinical Pharmacy (1.2 miles)
  • Shopko Lacey Pharmacy (1.5 miles)
  • Top Food & Drug Ftd Floral (1.5 miles)
  • Walgreens (1.5 miles)
  • Kirk's Drug (1.7 miles)
  • Fred Meyer Pharmacy (1.9 miles)

Places of Worship

  • Sacred Heart Catholic Church (1 miles)
  • Saint Placid Priory (2 miles)

Physicians

  • Geneva Woods (1.2 miles)
  • Natural Medicines & Family Practice (1.2 miles)
  • Seamar Community Health Center-Lacey (1.6 miles)
  • Sunday Clinic (1.7 miles)
  • Willamette Dental Group - Olympia (1.8 miles)
  • Providence Western Washington Oncology (1.8 miles)
  • Radiantcare Radiation Oncology (1.8 miles)

Cafes

  • Banh Mi Saigon 8 (1.4 miles)
  • Starbucks (1.7 miles)
  • Starbucks (2.1 miles)
  • Panera Bread (2.2 miles)
  • Starbucks (2.8 miles)

Restaurants

  • Pints & Quarts (1.5 miles)
  • Little Caesars Pizza (1.6 miles)
  • Wendy's (1.6 miles)
  • Sonic Drive-In (1.7 miles)
  • Denny's (1.8 miles)
  • O'Blarney's Pub & Restaurant (1.9 miles)
  • Casa Mia (1.9 miles)

Theaters

  • Regal Martin Village ScreenX & IMAX (1.6 miles)

Parks

  • Dream Team Park (1.7 miles)
  • Rainier Vista Community Park (2 miles)

Hospitals

  • Providence Health & Services (2.9 miles)
  • South Sound Surgery Center (3 miles)

Frequently Asked Questions

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