Roo-Lan Healthcare Center

Pros

• The staff at Roo-Lan are described as kind, caring, and generous-hearted, contributing to a positive atmosphere for residents.
• Many staff members have long tenures at the facility, indicating a stable and committed workforce that genuinely cares for the residents.
• The Lodge at Roo-Lan is noted for its friendly and helpful personnel who assist families during visits.
• The facility itself is clean, bright, and homey, creating a welcoming environment for residents.
• Residents benefit from individualized care and attention from nurses and activities directors who keep them entertained and stimulated.
• Roo-Lan offers transportation services for more mobile residents to access stores, church, and other activities in the community.
• The garden areas surrounding the living quarters provide a pleasant outdoor space for socialization among residents.

Cons

• The facility was dirty, with food splatter on the walls and a brown ring around the toilet that persisted throughout the stay.
• There were not enough aides available, leading to long waits for medication and limited access to showers.
• The food served was inedible and of poor quality.
• Residents received inadequate medical attention, with claims of a nonexistent doctor and neglect of serious health issues.
• Deep tissue bruises and wounds were reported due to prolonged neglect in changing soiled undergarments.
• Hospice care was not provided when needed, resulting in unnecessary suffering before death.
• Safety measures were lacking, as evidenced by falls caused by missing bed rails and insufficient supervision.
• The overall experience left family members feeling heartbroken and traumatized by the care their loved ones received at the facility.

Review

The reviews of Roo-Lan Healthcare Center present a stark contrast in experiences, revealing a facility that has both staunch advocates and deeply dissatisfied critics. Several reviewers centered their narratives around the quality of care provided, cleanliness, and overall environment of the facility, where guests have had mixed and often conflicting perceptions.

One recurring theme among the negative reviews is the lack of cleanliness within Roo-Lan. A reviewer expressed profound disappointment regarding hygiene standards, recounting an experience where food splatter remained on the wall for five weeks without attention. This situation was compounded by an unsightly brown ring around the toilet, which persisted throughout their stay. Such concerns reflect a troubling lack of maintenance in basic sanitary practices. The reviewer further highlighted delays in receiving medication and limited access to showers—only three over five weeks—which painted a picture of neglect and inadequate staffing levels. These issues combine to form a compelling case against recommending Roo-Lan as an acceptable living space for those requiring high-quality care.

Conversely, some reviews spotlighted more positive aspects of Roo-Lan, particularly appreciating the kindness and genuine care exhibited by staff members towards residents. One family shared their relief at finding a place where their Alzheimer’s-afflicted husband felt happy and content—certainly a significant consideration for families seeking such facilities for loved ones with cognitive decline. They praised both the friendly staff and the homey atmosphere created by long-standing employees who have demonstrated commitment to their roles for decades.

However, even glowing accounts were tempered with reservations. Another visitor described room options at The Lodge at Roo-Lan as uninviting; while recognizing that they offered reasonable pricing and convenience based on proximity to family members, they found double rooms too cramped and reminiscent of dormitory living—a far cry from what might be expected from contemporary care facilities. Smells linked to age also left an impression during this visit, contributing to an overall sense of dissatisfaction regarding the physical environment.

The most harrowing critiques emerged from families witnessing serious neglect leading to dire health consequences for their relatives in need of advanced care. One heart-wrenching story detailed how despite having moved into Roo-Lan under assurances of comprehensive medical support—including access to a resident doctor—family members never actually met this physician during three long years there. It was only after hospital visits that alarming health deterioration came to light; chronic infections went unnoticed until critical stages forced emergency interventions. In addition to severe medical oversight, deep tissue wounds attributed to improper caregiving practices further underscored systemic failures in patient treatment.

As if that weren't enough distressing news about resident safety, another review recounted traumatic incidents involving a 99-year-old grandmother who faced preventable falls due to negligence related to equipment safety features—namely missing bed rails—and insufficient staff support while using bathroom facilities. The aftermath left visible marks on her face following one fall yet was dismissed by nursing staff as trivial injuries despite clear evidence of trauma—a deeply concerning attitude from caregivers expected to advocate for vulnerable residents’ well-being.

On contrasting ends of personal experiences within Roo-Lan Healthcare Center emerge varied layers: moments filled with compassion pride juxtaposed against tragic tales indicative of institutional failures. While some families found solace in knowing their loved ones were in caring hands within a nurturing environment rife with familiar faces devotedly attending them day after day, others endured excruciating pain stemming from unmet medical needs amidst decay that transformed promised solace into nightmare scenarios they would never forget or forgive easily—a dichotomy that will weigh heavily upon any prospective residents or caretakers considering this facility moving forward.

Pharmacies

• Netmeds Pharmacy (0.8 miles)
• Kirk's / CHS Clinical Pharmacy (1.2 miles)
• Shopko Lacey Pharmacy (1.5 miles)
• Top Food & Drug Ftd Floral (1.5 miles)
• Walgreens (1.5 miles)
• Kirk's Drug (1.7 miles)
• Fred Meyer Pharmacy (1.9 miles)

Places of Worship

• Sacred Heart Catholic Church (1 miles)
• Saint Placid Priory (2 miles)

Physicians

• Geneva Woods (1.2 miles)
• Natural Medicines & Family Practice (1.2 miles)
• Seamar Community Health Center-Lacey (1.6 miles)
• Sunday Clinic (1.7 miles)
• Willamette Dental Group - Olympia (1.8 miles)
• Providence Western Washington Oncology (1.8 miles)
• Radiantcare Radiation Oncology (1.8 miles)

Cafes

• Banh Mi Saigon 8 (1.4 miles)
• Starbucks (1.7 miles)
• Starbucks (2.1 miles)
• Panera Bread (2.2 miles)
• Starbucks (2.8 miles)

Restaurants

• Pints & Quarts (1.5 miles)
• Little Caesars Pizza (1.6 miles)
• Wendy's (1.6 miles)
• Sonic Drive-In (1.7 miles)
• Denny's (1.8 miles)
• O'Blarney's Pub & Restaurant (1.9 miles)
• Casa Mia (1.9 miles)

Theaters

• Regal Martin Village ScreenX & IMAX (1.6 miles)

Parks

• Dream Team Park (1.7 miles)
• Rainier Vista Community Park (2 miles)

Hospitals

• Providence Health & Services (2.9 miles)
• South Sound Surgery Center (3 miles)