Issaquah Nursing and Rehabilitation Center

Pros

• The rehab workers showed dedication and did their best to support the aunt during her time in Issaquah.
• The extended stay allowed for additional care beyond what Medicare covered, demonstrating a commitment to providing support for as long as possible.
• The facility provided a structured environment for rehabilitation, which can be valuable for some patients.

Cons

• The follow-through from the facility was unsatisfactory.
• Despite the rehab workers' efforts, the aunt did not make progress in her rehabilitation.
• The quality of food served was poor.
• It appeared that the facility was cutting costs at the expense of resident care.
• A stay for a hundred days did not yield positive outcomes, prompting her family to seek her discharge.

Review

Review of Rehabilitation Facility in Issaquah: A Family's Experience

Navigating the complexities of rehabilitation can be a challenging journey for many families, and our experience with a rehab facility in Issaquah has shed light on both the strengths and weaknesses inherent in such care environments. After our aunt required specialized treatment following a significant health setback, we chose this facility based on recommendations and the promise of expert care. However, as her stay progressed, it became clear that the experience fell short of our expectations.

The staff at the facility were undoubtedly dedicated individuals who genuinely seemed to care about their patients. The rehab workers put forth commendable efforts to assist our aunt during her time there. They worked tirelessly to develop tailored rehabilitation plans aimed at helping her regain mobility and independence. Despite their best intentions, however, it became increasingly evident that these efforts were not translating into meaningful progress in her recovery. Over her one hundred days under their care—extended slightly beyond what Medicare would cover—it was disheartening to see minimal improvement in her condition.

One major concern throughout her stay was the lack of effective communication regarding her treatment plan and progress updates. As family members, we often felt left in the dark about significant aspects of her rehabilitation process. There was little follow-through from the staff when it came to addressing questions we had or concerns about our aunt's well-being. This disconnect made it challenging for us to advocate effectively for her needs and contributed to an overall sense of frustration regarding how her case was managed.

In addition to issues surrounding medical care and communication, the living conditions and amenities within the facility left much to be desired. One predominant aspect that everyone's attention gravitated toward was the food provided during our aunt's stay. Many residents voiced complaints about meal options—expressing dissatisfaction with both quality and variety—which did not seem conducive to fostering recovery or maintaining nutritional health. Instead of energizing meals designed to support healing, residents often remarked that meals felt lackluster and unappealing; many believed that cost-cutting measures took precedence over providing flavorful and nutritious food.

The economic strain appeared pervasive throughout various aspects of operation at the facility; there was an overall impression that they were economizing across multiple services—not just concerning food but also in terms of staffing levels relative to patient needs. While it is understandable that budget constraints impact healthcare facilities, this practice raised alarms regarding whether patient welfare remained a priority amidst financial considerations.

Given these challenges—the insufficient follow-through on rehabilitation goals, poor communication channels between caregivers and family members, subpar dining options, and noticeable cutbacks on essential services—we ultimately made the difficult decision to move our aunt out of this facility sooner than planned. It became clear that while genuine effort was present among some staff members, systemic issues hindered optimal care delivery for our loved one’s recovery journey.

As we reflect on this experience as a family unit searching for appropriate rehabilitative support for a beloved relative, we hope others might benefit from understanding both sides—the commendable dedication exhibited by certain team members contrasted against a backdrop of organizational challenges—and use these insights when selecting appropriate paths forward in seeking skilled nursing or rehabilitation options elsewhere.

Cafes

• Umi Cafe (0.5 miles)
• Issaquah Coffee Company (1.3 miles)
• Starbucks (1.5 miles)
• Starbucks (1.8 miles)
• Mercurys Madness (7.4 miles)
• Starbucks (7.9 miles)
• Starbucks (9.1 miles)

Restaurants

• Jak's Grill (0.6 miles)
• Levitate Gastropub (0.7 miles)
• Xochi (1.2 miles)
• Enzo’s Bistro & Bar (1.3 miles)
• Tutta Bella Neapolitan Pizzeria (1.6 miles)
• Noodle Boat Thai Restaurant (1.6 miles)
• Bai Tong Thai Restaurant - Issaquah (1.7 miles)

Physicians

• Bellevue Ear Nose & Throat (1.3 miles)
• Proliance Orthopaedics & Sports Medicine (1.3 miles)
• Jonah B Hulst, MD (1.3 miles)
• Overlake Medical Clinic (2 miles)
• Swedish Issaquah Professional Clinic (3.7 miles)
• Snoqualmie Specialty Clinic (7 miles)
• Sindorf, John Dr - Snoqualmie Specialty Clinic (7 miles)

Pharmacies

• Walgreens (1.6 miles)
• Rite Aid (1.8 miles)
• Fred Meyer Pharmacy (1.9 miles)
• Bartell Drugs (2.1 miles)
• QFC Pharmacy (3.4 miles)
• Rite Aid (4.2 miles)
• Bartell Drugs (6 miles)

Theaters

• Regal Issaquah Highlands IMAX & RPX (1.7 miles)
• AMC Factoria 8 (7.5 miles)

Parks

• Central Park (2.5 miles)
• Lake Sammamish State Park (2.8 miles)
• Lake Sammamish State Park (2.9 miles)
• Klahanie Park Div 1 (3.1 miles)
• Beaver Lake Park (3.8 miles)
• Swenson Park (7.6 miles)
• Gene Coulon Memorial Beach Park (7.9 miles)

Hospitals

• Snoqualmie Valley Hospital (7 miles)
• Snoq Valley Hospital (7.6 miles)
• Dengda Tang MD | Kaiser Permanente (9.7 miles)
• Overlake Hospital Medical Center (9.8 miles)

Transportation

• Renton Municipal Airport (RNT) (8.7 miles)