Enumclaw Health Care & Rehab

Pros

• They were nice, professional and very helpful.
• The PT team is good and knows what they're doing.
• The nursing team is very good and they manage medical monitoring and medications accurately.
• He was happy being there and made many friends with the team.
• The staff are friendly and professional.
• They work with her and always find something she can eat.
• They coordinate transportation to appointments and ensure meals before she gets on the bus.

Cons

• The staff are described as lazy and unaware of their duties.
• Overnight care is severely lacking, with call bells going unanswered for over an hour.
• The facility is dirty, with sticky carpets and soiled laundry left on the floor.
• Used gloves and diaper waste are left around in residents' rooms.
• The food is described as junk, mostly starch with minimal protein.
• Staff frequently chat about personal matters, lounge on their phones, and show little urgency while residents need help.
• Administration is indifferent to patient conditions.
• Medical oversight is insufficient; residents are not seen by doctors in a timely manner.
• Menu substitutions are not communicated, and residents receive foods they did not order.
• The facility is understaffed and cannot provide proper care or allow safe use of facilities.
• There are reports of dangerous neglect, including failure to manage diabetes or administer insulin.

Review

The collection of reviews paints a troubling portrait of a facility that many families view as a place where care should be consistent, compassionate, and safe, but where the day-to-day reality often falls far short. Across the accounts, there is a pervasive sense that management struggles to oversee nursing and aide staff effectively, and that the resulting gaps in supervision and accountability put residents at real risk. Several writers describe a pattern of under-resourced staffing, inconsistent caregiving, and a culture where basic duties - like attending to call bells, assisting with personal care, and maintaining a clean environment - are too frequently neglected. The tone is emotional and urgent: family members feel compelled to intervene daily to prevent further neglect and to push for attention to urgent medical or daily living needs.

A central thread in many reviews is the distress caused by delays in response to call bells and the inconsistent urgency of care, especially during overnight hours. Several residents or their families recount waiting for help for extended periods - sometimes over an hour - after triggering a call bell, which raises serious safety concerns. In one particularly alarming account, a family member reported multiple instances where no one responded to a call for help, including after a medical event, and they were required to contact the facility themselves to obtain assistance. Nighttime care, in particular, is highlighted as severely lacking, with concerns about what would happen in an emergency if staff were not immediately available. These experiences collectively create a sense that residents are not reliably protected and that their most basic needs can go unmet for long stretches.

Cleanliness and the physical condition of the living spaces emerge as another dominant worry. Reviewers repeatedly describe sticky carpets, stained floors, and soiled laundry left on floors or tossed haphazardly rather than bagged or properly stored. Gloves, diapers, and other waste are depicted as being left in rooms or in hallways, creating an environment that feels unhygienic and unsafe. Attempts to address cleaning needs with staff are often described as fruitless, with repeated requests that seemingly go unanswered. The overall atmosphere is one of neglect in basic housekeeping, which inevitably affects residents' dignity, comfort, and health. In some cases, cleanliness issues appear to be coupled with broader concerns about infection control and general hygiene practices.

Medical oversight and the management of chronic conditions are singled out as particularly troubling in several narratives. Families describe a lack of timely medical evaluation, with doctors visiting only sporadically and urgent concerns going unaddressed for days. One review links this lack of oversight to a catastrophic outcome, recounting a brain hemorrhage that was only discovered after the resident was taken to a hospital, and attributing part of the decline to insufficient monitoring and failure to follow through on urgent requests for medical attention. Diabetes management is also flagged as a critical safety issue, with alarming reports of extremely high blood sugar levels, missing insulin administration, and reliance on hospital data rather than consistent in-rehab checks. The throughline is that routine medical care - and the coordination between the facility and outside medical services - does not seem reliable enough to safeguard residents' health.

Food and nutrition are described as a persistent and emotionally charged point of dissatisfaction. Numerous reviewers complain that meals are unpalatable, nutritionally thin, or misaligned with residents' dietary needs and orders. The menu selections and actual offerings often diverge, with substitutions not clearly communicated and residents sometimes receiving meals they did not order. The quality is described as mostly starch-heavy, with limited protein, leaving residents who require more balanced nutrition dissatisfied and, in some cases, hungry. Several accounts mention residents seeking meals outside the facility - at hospitals or hospital cafeterias - where the food is of noticeably higher quality. This pattern of poor nutrition exacerbates already fragile health conditions and contributes to a sense that the facility does not take residents' dietary needs seriously.

Within the mix of negative experiences there are also notes of variability in staff performance, with some reviewers acknowledging positive interactions and competent care from certain nurses, CNAs, and physical therapy teams. A few accounts highlight staff members who are friendly, professional, and capable, and who provide a counterpoint to the broader complaints about management and coverage. In these cases, families describe moments of genuine warmth, effective rehabilitation work, and thoughtful patient support. These glimpses of good care suggest that the facility contains capable personnel and that the problems are not uniform across all staff. They also underscore that improvements may be possible if management can replicate those positive practices across the entire team.

The reviews also demonstrate a tension between praise for the facility's potential and frustration with persistent systemic issues. Several writers point to leadership or administrative indifference to patient conditions and family concerns, including allegations of misreporting or withholding information about patient contact, and some even suggest regulatory or public scrutiny as a needed check on the facility's operations. Mandated reporters describe their obligations and the distress of having to escalate concerns to Adult Protective Services or other authorities when discrepancies in care and documentation arise. In at least a couple of entries, relatives express intent to contact the news or pursue formal complaints, emphasizing the seriousness with which they regard these failures and their desire for accountability at the highest levels.

In summary, the collection of experiences depicts a facility grappling with significant and multi-faceted challenges. Families report ongoing issues with staffing adequacy, responsiveness, and bedside care; cleanliness and infection-control lapses; inconsistent medical oversight and crisis management; and chronic problems with nutrition and meal planning. While there are mentions of competent, compassionate care from some nurses, CNAs, and therapists, those moments appear overshadowed by the broader patterns of neglect and mismanagement described by many reviewers. The overarching message is clear: serious overhaul in management, staffing, and daily practice appears necessary to restore safety, dignity, and quality of life for residents, and to rebuild trust with families who are trying to support their loved ones during a vulnerable time.

This part of Enumclaw, Washington offers a variety of healthcare options with nearby physicians specializing in vascular health, women's wellness, vision care, and general medicine. There are also several pharmacies conveniently located for easy access to medications. For dining options, there are local taverns, breweries, bakeries, and restaurants offering diverse cuisines. Additionally, the area features popular coffee shops for those who enjoy a cup of coffee or tea. Outdoor enthusiasts will appreciate the proximity to parks and recreational areas suitable for leisurely walks or picnics. Places of worship are also within driving distance for spiritual needs. Public transportation options are available for those who prefer not to drive. Overall, this part of Enumclaw provides a mix of amenities and services that cater to the needs of seniors looking for a comfortable and convenient living environment.

Physicians

• Franciscan Vascular Associates - Enumclaw (0.3 miles)
• Womens Wellness (0.9 miles)
• Enumclaw Vision Clinic (0.9 miles)
• Emi Hosoda, MD (0.9 miles)
• Enumclaw Medical Center (1.1 miles)
• Muckleshoot Health & Wellness (7.8 miles)
• Bonney Lake Medical Center (7.9 miles)

Restaurants

• Headworks Brewing (0.4 miles)
• Ski Inn Tavern (0.5 miles)
• Krain Corner Inn (2.3 miles)
• Mariachi Alegre (4.3 miles)
• Black Diamond Bakery (6.8 miles)
• Hop Jack's (8.1 miles)
• McDonald's (8.2 miles)

Pharmacies

• Walgreens (0.7 miles)
• QFC Pharmacy (0.7 miles)
• Rite Aid (0.8 miles)
• Safeway Pharmacy (0.8 miles)
• Bridgeport Professional Pharmacy Service (1.1 miles)
• Rite Aid (8 miles)
• Safeway Pharmacy (8 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (8.2 miles)
• Starbucks (10.5 miles)
• South Auburn Bigfoot Java (10.7 miles)
• Starbucks (12.2 miles)
• Rivers Edge Cafe (12.2 miles)
• Auburn Way Big Foot Java (13 miles)

Parks

• Allan Yorke City Park (8.5 miles)
• Kanaskat-Palmer State Park (8.5 miles)
• Lake Tapps Park (8.7 miles)
• Summit Park (10.3 miles)
• Tehaleh Playground (10.4 miles)
• Sunset Park (10.9 miles)
• Lakeland Hills Park (11 miles)

Places of Worship

• Church Of The Nazarene Auburn (11.8 miles)
• Abundant Life Foursquare Church (13.7 miles)

Transportation

• Sumner Station (12.1 miles)
• U-Haul Moving & Storage (12.6 miles)

Theaters

• Regal Auburn (13.4 miles)