Clarkston Care Ctr

Pros

• Everybody was upbeat and helpful.
• The staff is on point and clearly well trained.
• The rooms are nice and the rehabilitation is top notch.
• The therapist and gym are the best in town.
• Great rehab center.
• Prestige Clarkston is extremely clean, and the staff is friendly and caring.
• Prestige Clarkston has gone out of its way to allow meals together and visits after quarantine.
• Mom is doing GREAT.
• The therapy program is excellent.

Cons

• The care provided was substandard.
• There was only one short rehab session per day.
• The cognitive tests were inadequate and pointless.
• It was assumed the patient would require 24-hour care based on lack of interest.
• Prestige took a week to figure out the patient had high blood pressure.
• Prestige never provided a list of rehab activities or a detailed care description.
• The meals included lunch meat sandwiches with potato chips while others were served better meals.
• The staff's attitude was to "get her and make her sicker."
• A nurse told the family they were not allowed to call or talk with their loved one.
• The handling of a family member's death showed poor bedside manner.

Review

A range of experiences at Prestige Clarkston emerges from these remarks, painting a picture of a facility that can feel both welcoming and disheartening depending on who is describing it. Several reviewers begin on a hopeful note, noting upbeat and helpful staff and a generally positive impression of the place when things go smoothly. Yet even among the praise, there are clear warnings about how information travels inside the organization. One visit, in particular, highlights a breakdown: the person answering the phone did not know there had been a COVID-19 lockdown, and advised a visitor to proceed with a 3-hour round trip, only to discover later that this information was outdated or mishandled. The failure to communicate critical lockdown updates left a traveler frustrated and overnight highlighted the need for faster, more reliable information flow among employees.

The impact of COVID on personal plans and health is another thread running through these accounts. A reviewer notes that their girlfriend contracted COVID despite having been vaccinated twice and isolating in a room by herself. This experience underscores the ongoing risk and unpredictability of the virus, even in a setting that aims to be careful and protective. It also underscores a broader concern about how well safety protocols and information reach families and visitors, especially during times of change or crisis.

There is a mixed but notable thread about family access and temporary accommodations, particularly during and after quarantine periods. One reviewer mentions that their mother and uncle are currently at Prestige Clarkston and have been allowed to share meals and to have visits from immediate family after quarantine restrictions were lifted. This suggests that, in some cases, the facility makes an effort to accommodate family interactions and preserve important connections during a stressful time, which many families value deeply when navigating rehab and eldercare.

However, the most pointed critiques focus on the quality and responsiveness of care. A 76-year-old mother who had a stroke is described as having received substandard rehab services. The reviewer complains of only one short rehabilitation session per day, inadequate and seemingly pointless cognitive testing, and an overly swift assumption that the patient would require 24-hour care. The writer asserts the opposite: the mother is doing well, and the facility appeared slow to identify underlying issues like high blood pressure. The account emphasizes that the hospital later found the blood pressure problem only after it became obvious something was amiss. A key takeaway is the call to stay involved and assertively request detailed updates and a clear list of rehab activities; the reviewer even recounts having to insist on a brain scan, which ultimately confirmed a brain bleed. The overarching message is to remain engaged, push for transparency, and demand concrete information about care plans and rehab progress.

In contrast to the more negative notes about specific care lapses, other reviewers offer praise that suggests Prestige Clarkston can deliver high-quality care in other contexts. One account expresses strong admiration, describing Prestige as "extremely clean" and praising the staff for being friendly and caring, with an "excellent therapy program" and lively interactions between staff and patients during visits to a relative. This reviewer's positive tone indicates that when things align - clean facilities, attentive staff, and robust therapy - residents can receive meaningful support that feels both welcoming and effective.

A separate reviewer echoes this sentiment with high praise for the staff and rehabilitation program: "The staff is on point. They obviously have been well trained. The rooms are nice and the rehabilitation is top notch. I would say the therapists and gym are the best in town." Such statements underscore a belief that Prestige Clarkston is capable of delivering strong clinical care and a high-quality rehab environment, particularly in terms of the expertise available in the therapy team and the overall facility.

Not all experiences align with the glowing votes, though. Another review captures a starkly negative moment: a mother who stayed only three hours due to the treatment was placed in what the reviewer called the worst section of the building, served a substandard meal of a fake cheese sandwich and apple juice while others enjoyed nicer meals, and encountered staff attitudes that suggested a disposition toward hastening her decline rather than supporting her recovery. The message here is unambiguous: avoid the place, or at least be prepared for uneven treatment and inconsistent care experiences.

Finally, acceding to the deepest emotional consequences of elder care, another reviewer recounts a terrible experience surrounding a family member's death. The reviewer describes going to collect belongings and receiving no apology or condolences from the staff, followed by a nurse informing them that they could not call to speak with the patient. A year later, the emphasis remains on the importance of bedside manner and compassionate communication, especially at the end of life. The absence of a consoling, respectful approach to conveying loss stands out as a lasting disappointment and a critical failing in one of the facility's most sensitive moments.

Taken together, the reviews reveal a facility capable of both high-caliber rehab and meaningful compassion, and at times, significant gaps in communication, consistency, and bedside care. Some families find Prestige Clarkston to be a clean, well-staffed environment with strong therapy programs and warm interactions, while others experience troubling lapses in information sharing, slow recognition of medical needs, and distressing moments of care that fall short of expectations. The recurring themes emphasize the need for better internal communication, more proactive family involvement, and an unwavering commitment to treating patients with kindness, dignity, and timely medical attention at all stages of care.

This part of Clarkston, Washington, offers convenient access to various healthcare facilities including Tri-State Memorial Hospital and several medical clinics. Places of worship such as United Methodist Church and Lewiston Foursquare Church are located nearby for spiritual needs. There are also multiple pharmacies in the area for easy access to medications. Additionally, there are cafes and restaurants like Cafe De Vapor, Sautè On Sixth, and Thai Garden within close proximity for dining options. For outdoor enthusiasts, nearby parks like Beachview Park and Granite Lake Park provide opportunities for leisurely walks or picnics. Overall, this neighborhood provides a mix of essential services and recreational amenities making it a suitable choice for senior living.

Hospitals

• Tri-State Medical Clinics (0.2 miles)
• Tri-State Memorial Hospital (0.2 miles)
• Idaho State Veterans Home (1.7 miles)
• Lewis Clark Endoscopy (2.2 miles)
• Lewis & Clark Outpatient Surgery (2.4 miles)

Places of Worship

• United Methodist Church of Clarkston (0.2 miles)
• Lewiston Foursquare Church (0.2 miles)
• Our Savior's Lutheran Church of Clarkston (0.3 miles)
• Holy Family Parish (0.4 miles)
• First Presbyterian Church (0.4 miles)
• Williams Doran & Anna Pastor (0.5 miles)
• Trinity Baptist Church (0.5 miles)

Physicians

• Allergy & Asthma Tri-State Clinic (0.3 miles)
• MidRiver Skin Clinic (0.3 miles)
• Blue Mountain Family Health (0.3 miles)
• Dermatology & Skin Cancer Center (0.5 miles)
• Progressive Pediatrics (0.6 miles)
• St. Joseph Regional Medical Center - Internal Medicine (1.1 miles)
• Orthopro of Lewiston (1.5 miles)

Pharmacies

• Owl Tri State Pharmacy (0.3 miles)
• Hi-School Pharmacy (0.7 miles)
• Bi-Mart Pharmacy (1 miles)
• Walgreens (1 miles)
• Acme Sav-On Pharmacy (1.1 miles)
• Owl Pharmacy (1.5 miles)
• Vig's Health Food Store (1.6 miles)

Cafes

• Cafe De Vapor (0.5 miles)
• Jawbone Flats Cafe (0.6 miles)
• Dutch Bros Coffee (1 miles)
• Starbucks (1.1 miles)
• Starbucks (1.1 miles)
• Cafe Reuben (1.4 miles)
• Greyson's Sandwich and Coffee House (1.6 miles)

Restaurants

• Sautè On Sixth (0.6 miles)
• Bamboo Gardens (0.6 miles)
• Yoga by Kels (0.7 miles)
• Thai Garden (0.9 miles)
• Sharp's Burger Ranch (1 miles)
• Hazel's Good Eats (1 miles)
• Taco Bell (1.1 miles)

Parks

• Beachview Park (0.7 miles)
• Chestnut Beach Park (0.7 miles)
• Park Maintenance (1.4 miles)
• Granite Lake Park (1.4 miles)
• Ruth Rowell Modie Wildlife Park (1.7 miles)
• Walker Soccer Field (2.1 miles)

Transportation

• Enterprise Rent-A-Car (2.1 miles)