Overall Review of Friendship Health And Rehab Center - South
caveat
4 reviews mention this
Staffing and call-bell delays vary
Call-bell response times are inconsistent based on resident and family accounts.
Several reviews describe delays after pressing call buttons or getting help when lights were on, sometimes stretching for long periods. A few accounts also describe being short-staffed and having staff deactivate call buttons or ignore call bells. Others acknowledge staffing issues but say the facility worked to maintain coverage. For families who need dependable, timely response, it’s a recurring point to weigh.
caveat
10 reviews mention this
Nursing care is a mixed bag
Nursing experiences range from excellent to deeply concerning in reviews.
Some reviewers praise nursing staff as attentive, compassionate, and exceptional, and describe residents being well cared for. Others report problems like missing or late care (including delayed showers), falls without proper follow-through, and rude or dismissive behavior from staff. There are also accounts alleging gaps in documentation and medication timing. Together, the reviews suggest outcomes depend heavily on staffing consistency and day-to-day care quality.
common
12 reviews mention this
Food gets both praise and complaints
Food quality is repeatedly mentioned, with strongly different opinions.
Many families say the meals are good, highlight variety, and even thank the dietary team for raving about food. At the same time, multiple reviews criticize meals as terrible or awful, and some describe dissatisfaction serious enough to mention hunger or not eating as instructed. The community offers diabetes diet and special dietary restrictions, which aligns with the dietary focus seen in resident needs. If dining is a key factor for your loved one, these reviews suggest you’ll want to confirm what’s available for their specific restrictions.
common
6 reviews mention this
Facility cleanliness is a consistent plus
Reviews frequently describe the facility as clean and in good condition.
Across positive reviews, families mention the building being relatively new, clean, and not smelling like a typical nursing facility. Some also describe rooms as kept clean and in good condition, with a layout that feels quieter. Even among negative reviews, a few start with observations about cleanliness before turning to concerns about care. Overall, cleanliness and upkeep appear to be a real strength that shows up often.
common
6 reviews mention this
Families report good communication
Families often say they were kept informed and could reach staff.
Several reviews describe proactive communication, frequent check-ins, and staff offering updates on therapies and care decisions. Others mention administrative staff being available to answer questions and reassure families during rehab. At least one review, however, points to missed notifications after falls, and another describes the need for families to repeatedly ask for help and meds. Taken together, communication seems better when families are able to engage often, but there are documented failures when something goes wrong.
common
3 reviews mention this
Activities and outings help pass time
Resident activities are mentioned as a source of daily structure.
Some families say there are a lot of activities for permanent residents, and one person describes regular opportunities to visit in outdoor spaces. Another review mentions that there seems to be a lot going on at the facility. The community also offers planned day trips and scheduled daily activities, which fits with what families look for during rehab. If your loved one benefits from routine and engagement, these accounts are a positive signal to consider.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
120 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Roanoke Regional Woodrum (8 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Vibrant assisted living with numerous nearby amenities (cafes, parks, pharmacies, physicians, restaurants, worship, theater, hospital) for convenience.
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