Overall Review of St John's Nursing Home
common
29 reviews mention this
Caring, professional staff stand out
Many residents and families describe nurses and front staff as attentive, friendly, and professional.
Across the reviews, families repeatedly point to the staff as a reason they felt supportedâoften mentioning nurses, aides, and front-desk help as attentive and professional. Several reviewers also describe day-to-day responsiveness when a concern comes up and emphasize compassion and patience. Even among mixed experiences, a few comments acknowledge that some nurses, CNAs, and therapy staff were good or caring.
common
7 reviews mention this
Clean rooms and facility upkeep
Residents and visitors frequently mention that rooms and common areas are kept clean.
Multiple reviews highlight cleanlinessâdescribing rooms as clean and the facility as tidy or sanitary. A caregiver visiting the nursing home side also noted regular checks and said they found the facility kept very clean. On the negative side, the criticisms focus more on care delivery and communication than on cleanliness, so the cleanliness feedback is mostly positive.
common
10 reviews mention this
Rehab and therapy experience
Physical therapy and rehab are mentioned often, with several reviews describing progress-focused care.
Several residents and families describe the rehab and physical therapy team as attentive, with therapy schedules and goals that helped them recover. Some reviews also give specific praise to rehab staff and say therapy staff were top notch. A smaller set of reviews is less positive, describing minimal therapy frequency or not meeting the amount of PT requested, but the majority of therapy comments are supportive.
caveat
15 reviews mention this
Care breakdowns and communication issues
Some families report serious problems with safety, follow-through, and communication.
Alongside the positive care stories, a number of reviews describe major concernsâsuch as allegations of neglect, residents left in unsafe situations, and medication or care-plan mistakes. Others focus on communication gaps, including delayed paperwork, limited updates when a resident is taken to the ER, and difficulty getting help promptly. A few comments also describe negative experiences tied to infection precautions or changes in rooms, alongside complaints that rehab support did not match expectations.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.