Dulles Health & Rehab Center in Herndon, VA
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Information last verified:
2978 Centreville Road, Herndon, VA 20171
For more information about senior living options: (844) 490-3973
The staff are friendly, professional, and genuinely caring for residents. The facility is clean, well maintained, and welcoming. The nurses and aides are wonderful and provide attentive, compassionate care. The therapists and therapy team are highly skilled and effective in helping patients improve. Admissions and administrative staff, including Bianca, set families up for success with proactive coordination. The leadership and management are responsive, respectful, and dedicated to quality care. Residents experience meaningful recovery and progress under the care team. Meals delivered to bedside and overall dining service reflect thoughtful, patient-centered care. The center offers engaging activities and a warm, supportive atmosphere.
The staff are not treating residents properly and do not listen, instead transferring calls to voicemail. The dining area is disorganized and not tidy or clean, and staff respond with anger when help is requested. The facility is accused of billing Medicaid for services that aren’t provided, leaving patients sitting idle with little activity. Residents are repeatedly ignored by staff for hours, and the food served is unacceptable. Nurses are abusive and do not respond to requests; patients are left in urine-soaked sheets for hours. The night staff are rude and lacking in manners, with meals often served cold and glucose management mishandled. The facility is poorly managed, with dirty rooms and long call-light response times, and staff often appear nonresponsive or contradictory. Medication mismanagement has occurred, including dosage errors and delays in administration. Items have been stolen from patients, highlighting security and accountability concerns.Dulles Health & Rehab Center in Herndon, VA is best suited for seniors who need structured rehabilitation after surgery, a serious fall, or a health setback, and for families prepared to actively partner in care. The facility presents a clean, modern environment and a rehab-focused team capable of delivering meaningful mobility gains when residents engage with a formal plan. The strongest appeal centers on the rehabilitation staff, physical therapists, occupational therapists, and nursing teams, whose professionalism and focus on rebuilding function can translate into real progress. Success here tends to depend on whether the patient’s care plan remains coordinated with on-site staffing and whether family members stay involved to monitor daily routines and communication. In short, this center rewards proactive involvement and a clear rehab focus more than passive acceptance of care.
Those considering alternatives should note that this setting is not equally reliable for every need. For residents requiring around-the-clock, high-level supervision or dedicated memory-care support, other options may be more suitable. Several reviews raise concerns about responsiveness to call lights, inconsistent bedside care, and gaps in medication management. Some accounts describe rude or inattentive aides, delays with basic needs such as bathing or meals, and a few instances of safety lapses that undermine confidence in daily operations. For memory issues or high agitation, the absence of a dedicated memory-care unit and variability in shift coverage can be a serious downside. If the resident cannot be consistently advocated for by family, the risk profile here may not align with that requirement.
On the plus side, the center frequently earns praise for a modern, clean facility, welcoming admissions staff, and a deep pool of therapists and nurses who approach rehab with competence and empathy. Families often report reliable mobility gains and improved daily functioning when care teams stay cohesive. The environment supports activity, from group programs to outings, that can lift mood and motivation, which in turn can accelerate recovery. Cleanliness and professional conduct in many reviews foster a sense of trust essential to recovery. Yet these strengths do not automatically erase the more troubling patterns described by other families: inconsistent staff responsiveness, occasional miscommunications about medications or care plans, and perceptions that some staff are focused on throughput rather than sustained bedside care. The result is a facility with real rehab potential that can be undermined by uneven day-to-day operations.
Performance, in practice, often hinges on leadership stability and the consistency of the care teams. When administrators and case managers take a proactive posture, the experience tends to be smoother, with clearer communication and more reliable therapy coordination. Multiple reviews highlight positive admissions experiences and staff who engage with families and residents in meaningful ways, underscoring a culture of courtesy and competence in many shifts. The rehab department is repeatedly praised for clinicians who push for progress and for a team that can translate hospital-level gains into home-ready function. However, the other side of the coin shows disjointed physician contact, gaps in wound and medication care, and concerns about daily operations that erode trust for some families. This dual reality means Dulles can deliver excellent rehab and compassionate daily care, but only when management maintains consistent accountability across all teams and shifts.
For families evaluating this center, the prudent course is to verify practical logistics that most influence daily life. Request current staffing ratios in nursing and therapy, and arrange a tour that includes evening and weekend coverage to observe real-world operations. Inquire about discharge planning, care coordination, and how social work supports transitions to home or to another facility. Confirm that medication management is rigorous, with clear handoffs between hospital, pharmacy, and on-site staff, and that there is regular physician oversight. If memory care is a concern, ask whether specialized supports exist or if appropriate placement outside the campus would be preferable. Examine dining service critically, since meal quality and timing are recurring themes; ensure dietary needs are respected and meals arrive on schedule. Finally, seek frank references from recent families who can speak to day-to-day responsiveness rather than episodic success stories.
When rehab-focused goals drive the decision and family oversight is feasible, Dulles Health & Rehab Center can deliver meaningful recovery and a respectful, supportive environment. The center often shines in therapy-driven progress, clean and welcoming spaces, and staff who treat residents with warmth when operations run smoothly. Yet the decision must be grounded in the facility’s reliability for daily care and medication safety; the strongest rehab credential does not erase concerns about delayed responses, communication gaps, or care-plan misalignments. For those with limited capacity to supervise or who require robust memory-care supports, it may be wiser to explore alternatives with steadier staffing and clearer accountability. In sum, select Dulles with eyes open: insist on a current tour, engage directly with unit leaders and therapists, and prepare to advocate actively. If these conditions are met, the payoff can be substantial; if not, move to a setting with more consistent 24/7 oversight and defensible care processes.
166 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Washington Dulles International (2 miles away) Ronald Reagan Washington National (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Dulles Health & Rehab Center in Herndon, VA is an assisted living community that offers a range of amenities and care services to cater to the needs of its residents. The center boasts a beauty salon, allowing residents to maintain their appearance and feel their best. The availability of cable or satellite TV ensures that residents can enjoy their favorite shows and stay entertained. Community operated transportation is provided for convenience, allowing residents to easily get around and attend appointments or run errands.
A computer center is available for those who want to stay connected with loved ones or engage in online activities. The dining room offers restaurant-style dining, where residents can enjoy delicious meals prepared by the staff. A fitness room is available to promote physical well-being and encourage an active lifestyle.
Residents' rooms come fully furnished, providing them with everything they need for a comfortable living environment. Private bathrooms offer privacy and convenience. Housekeeping services are provided to ensure that common areas and residents' rooms are kept clean and tidy.
For relaxation and leisure, the center offers a gaming room, garden, small library, and outdoor space where residents can spend time enjoying nature or pursuing their hobbies. Telephone services are available for easy communication with friends and family.
The center also provides move-in coordination services to assist new residents in settling down comfortably. Transportation arrangements for non-medical purposes as well as transportation to doctors' appointments are also offered.
To keep residents mentally stimulated and engaged, a wellness center is available along with various activities such as concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities.
In terms of care services, the center offers 24-hour call system assistance for any emergencies that may arise. Trained staff members provide 24-hour supervision to ensure the safety and well-being of all residents. Assistance with daily activities such as bathing, dressing, and transfers is readily available. Medication management services are provided to ensure that residents take their medications as prescribed. A mental wellness program is in place to cater to the emotional needs of residents.
The dining options include special dietary restrictions and diabetes diet plans, catering to the specific dietary needs of residents. Meals are prepared and served by the staff to provide a hassle-free dining experience.
In terms of nearby amenities, there are four cafes, twelve pharmacies, three physicians' offices, nineteen restaurants, and twenty transportation options in close proximity for easy access and convenience. Additionally, two hospitals are also located nearby for any medical needs that may arise.
Overall, the Dulles Health & Rehab Center offers a comprehensive range of amenities and care services to ensure that residents can live comfortably, maintain their independence, and receive the support they need in a warm and welcoming environment.
Dulles Health & Rehab Center is located at 2978 Centreville Road, Herndon, VA 20171 in Fairfax County, Virginia
Dulles Health & Rehab Center on seniors.fyi includes 13 photos including images showing interior, healthcare, lighting, building, lobby, landscaping, waiting area, office, and more.
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Interior
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Architecture
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