561 North Airport Drive, Highland Springs, VA 23075
For more information about senior living options: (866) 208-4318
4.1 from 115 reviews
5 stars
75
4 stars
13
3 stars
6
2 stars
2
1 stars
19
Overall Review of Henrico Health & Rehabilitation Center
differentiator19 reviews mention this
Cleanliness comes up often
Residents and visitors describe both very clean conditions and strong odor concerns.
Many reviewers talk about cleanliness in positive terms, including organized halls, clean rooms, and a building that smelled fresh during their visit. Others report strong negative odor issues, including urine odors in hallways and rooms, and describe residents in conditions they felt were unsanitary. A few comments also mention dirty items or overall presentation concerns during visits. Taken together, cleanliness is a frequent point of contrast across experiences rather than a single consistent impression.
common28 reviews mention this
Staff friendliness is a theme
Staff friendliness and responsiveness are repeatedly mentioned by reviewers.
Across the reviews, families and visitors frequently describe staff as friendly, courteous, professional, and helpful, including front-desk interactions and nursing teams. Several reviewers say staff explained things, greeted them warmly, or helped their loved one with therapy and daily needs. At the same time, there are also a smaller set of accounts that criticize staff for being neglectful or not answering call bells promptly. Overall, warmth and professionalism show up often, even though not everyone had the same level of responsiveness.
common9 reviews mention this
Therapy and care make a difference
Rehabilitation therapy and hands-on care are frequently cited in reviews.
Some reviewers connect the facility to improvements in their loved ones’ health and mobility, specifically mentioning physical and occupational therapy support. Others describe nurses and care teams stepping in during medical or care situations, such as resolving nutrition-related issues and continuing care afterward. There are also criticisms where reviewers describe missed assistance or lack of support, which challenges the consistency of care from one visit to another. The reviews suggest therapy and daily assistance are central to the experience, with widely varying perceptions.
caveat4 reviews mention this
Call-bell response and staffing concerns
Some reviewers report delays in getting help when needed.
A few reviews describe situations where alarms or call buttons were not handled quickly, with visitors waiting while trying to get assistance. Others mention the facility appearing short-staffed or that nursing coverage could be better, which may contribute to the longer wait times described. In the most negative accounts, reviewers also criticize what they saw as a lack of timely care and attention during visits. These comments point to staffing and response-time concerns for some residents and families.
caveat3 reviews mention this
Dining and nutrition are mixed
Food quality and nutrition details earn both complaints and limited praise.
Some reviewers criticize food and nutrition, describing unappetizing meals or issues with how food is served, and others include examples like fluids running short. Another reviewer specifically notes that food delivered to rooms could be better, while dining-room meals seemed to taste better to residents. While the overall number of dining-related comments is smaller than staff or cleanliness, the feedback that does appear trends toward inconsistency. This suggests dining satisfaction may vary by meal type or process.
common3 reviews mention this
Activities add structure for residents
Residents and visitors mention resident activities and programs.
Several reviews highlight activities as part of day-to-day life, including group faith activities and residents participating in seasonal decorations. One reviewer also describes an activity director as engaging and caring, with residents sharing that they liked the activities being offered. These comments align with the community offering scheduled activities, day trips, and resident-run participation. Overall, activities come through as a positive element for reviewers who focused on daily experience.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
120 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Richmond International (3 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Hospitals
Henrico health care (0 miles)
Crystal Clear Head Lice Removal (1.9 miles)
Bon Secours Richmond Community Hospital (5.3 miles)
VCU Critical Care Hospital (6.5 miles)
Children's Hospital of Richmond at VCU (6.7 miles)
Hospital Hospitality House (6.8 miles)
Vcu Health System Authority (6.9 miles)
Restaurants
Hardee's (0.6 miles)
The Patron Mexican Restaurant & Cantina (1.5 miles)
Olive Garden (2.6 miles)
Dc Charbroiled Chicken (3.1 miles)
Chipotle Mexican Grill (4.9 miles)
McDonald's (5.1 miles)
Cracker Barrel (5.1 miles)
Pharmacies
CVS Pharmacy (0.6 miles)
Springer Pharmacy (1 miles)
CVS Pharmacy (3.8 miles)
Walgreens (5.1 miles)
CVS Pharmacy (5.1 miles)
Walgreens (5.3 miles)
CVS Pharmacy (6.2 miles)
Theaters
Henrico Theatre (0.8 miles)
Physicians
Howmedica Osteonics (1.4 miles)
Virginia Oral & Facial Surgery (2 miles)
Laburnum Medical Center (2.7 miles)
Pediatric Center (2.7 miles)
Dhakar Family Dentistry (5 miles)
Mechanicsville Medical Center (5.3 miles)
Patient First - Mechanicsville (5.3 miles)
Places of Worship
Seven Pines Baptist Church (1.7 miles)
Southern Baptist Convention (5.1 miles)
31st Street Baptist Church (5.4 miles)
Transportation
Richmond International Airport (RIC) (2.6 miles)
TSA Checkpoint Concourse B - Richmond International Airport (2.6 miles)
Henrico Health & Rehabilitation Center on seniors.fyi includes 4 photos including images showing healthcare, rehabilitation, exercise equipment, nurse, building, landscaping, grass, pathway, and more.
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Landscaping, Building, Trees, Pathway, Grass, and Urban
Outdoor
Exercise Equipment, Rehabilitation, Physical Therapy, and Exercise
Healthcare
Nurse
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120 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Richmond International (3 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Small, intimate 5-resident board & care with 24/7 supervision and comprehensive daily living support.
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