Henrico Health & Rehabilitation Center
Save
561 North Airport Drive, Highland Springs, VA 23075
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
The facility has professional, smiling staff and a clean building with a fresh scent. It is a nice, clean rehabilitation place, and the staff are awesome, especially Mrs. Keshia Brooks. The staff were very pleasant and were trying to keep the holiday spirits. The care provided was wonderful; the staff were nice and very helpful. The service is awesome; patient needs are taken care of; the place is clean and well-kept; employees treat everyone like family. The front desk and staff are professional and kind. The facility is amazing with excellent staff; the managers care about residents and employees, and it shows. The environment is nice and clean, with plenty of support nearby for help when needed. Nice people work there, taking care of people. The care team works together and provides impressive care under challenging circumstances. The front receptionist is impeccable, with a smile and good customer service. The rehabilitation center is wonderful, and residents are happy there. Latoya Mack and Lamesha Bolling are amazing. Visiting the facility was good on both days (12/28 and 12/29/23).
The facility was described as one of the worst nursing homes in the country. It was noted that the facility had been investigated for allegations of abuse. The staff were described as disrespectful and more concerned with paychecks than patient care. A patient was left in a hallway in a wheelchair, without lunch or assistance, and relatives were not notified. Weekend nurses were accused of not answering call bells and leaving patients in bed all day without care. A pump alarm went off for an extended period with delayed response, suggesting neglect and poor maintenance. The facility was criticized as dirty, with broken blinds, damaged walls, and laundry issues including urine-smelling clothes. Medications were mishandled, including pills crushed to be given and not administered properly. Food was described as disgusting and served cold or inedible, with reports of poor nutrition and unappetizing meals.The collection of reflections about Henrico Health and Rehabilitation and the surrounding Richmond area facilities reveals an extraordinarily mixed picture. Some families sing praises for what they experienced - clean environments, professional and caring staff, and moments of genuine comfort for loved ones. Others paint a bleaker scene marked by neglect, miscommunication, and frustration that spanned from routine visits to alarms, meals, and medication administration. The contrasts are sharp enough to feel almost like two different realities coexisting in the same building and neighborhood.
On the positive side, several reviewers describe facilities that feel orderly and welcoming. Cleanliness and a pleasant atmosphere come up repeatedly, with one observer noting a "fresh scent" and another calling the building "very presentable" in terms of cleanliness and professionalism. Staff members are frequently described as courteous, friendly, and attentive. Specific compliments appear across shifts and roles: the front desk is described as impeccable and helpful to visitors; CNA workers, social workers, and therapy teams are praised for being engaged and patient-centered. Some reviewers even call out particular staff by name for going above and beyond - Armani, Pam, and others on the morning and evening shifts, with notes of appreciation for Armani, Steve, and a front desk clerk who help families feel seen. There are also mentions of meaningful spiritual and social activities, such as group Bible study and staff who support regular visitation, underscoring that for many families, the experience is not just about medical care but about the overall atmosphere and sense of being cared for.
In several accounts, interactions with staff are described as professional and compassionate. For families whose loved ones are coping with rehabilitation or long-term care, the kindness and responsiveness of caregivers become the central memory of the facility. Some patients' relatives express gratitude for staff who explain therapies and coordinate care, and a number of testimonials highlight nurses and administrative staff who seem to recognize and respond to their loved ones' needs. A couple of reviews emphasize that the care team works well even when resources are strained, with references to teams "working together" to navigate complex situations and to receptionists who set a respectful and organized tone at the outset of a visit.
Yet the narratives are deeply bifurcated. A sizable portion of the feedback is bluntly negative, portraying systemic issues that undermine trust and safety. One description reads like a direct warning: "DISRESPECTFUL!!!" with a visitor recounting a loved one being left hanging in a bed, in a hallway, without timely assistance or notification upon registration. Other posts describe meals and basic needs going unmet - no lunch provided for a patient in a wheelchair in the hallway during therapy, or caregivers who appear rushed, inattentive, or indifferent. There are accounts of call bells going unanswered, nurses who are "busy charting" or socializing during important moments, and patients who feel ignored or treated with harshness when they raise concerns. These stories underscore a fear that patient comfort and safety can be sacrificed when staffing is thin or communication breaks down.
The reviews also highlight troubling incidents and worries about accountability. A number of posts reference allegations of abuse and investigations, alongside claims that the facility has faced public scrutiny for its care. Some families express apprehension that serious issues have occurred in the past and that they or their loved ones may be at risk if such problems persist. There are heartbreaking reminders - like a family lamenting the death of a loved one with no timely update, and others noting that a patient's pump or medical device alarms were ignored or not addressed promptly. The fear and frustration in these moments are palpable, and they contrast sharply with the more uplifted, hopeful notes found in other reviews.
Environment and equipment concerns also surface in these narratives. Several reviewers mention hot rooms, broken blinds, and walls that need repair, painting a picture of a facility that could benefit from upgrades to comfort and safety. There are even specific complaints about cleanliness lapses in personal spaces, such as finding dirty clothes mixed with clean clothing or hearing about clothing not being washed properly. Food quality is another area of critique for some families, with comments about meals that are not served warm or appear unappetizing, which compounds worries about overall nutrition and dignity during recovery or long-term care. While some praise the atmosphere and the staff's friendliness, others describe experiences that feel chaotic or neglected, suggesting that consistency across days and shifts may be lacking.
Ultimately, the sentiment across these reflections is that Henrico Health and Rehabilitation and the neighboring facilities are capable of delivering high-quality, compassionate care, but that there is significant variability in the actual experience. Positive stories emphasize clean environments, attentive staff, clear communication, and supportive communities that help families feel involved and reassured. Negative stories point to gaps in staffing, responsiveness, safety, and basic comfort - gaps that can erode trust quickly and leave families searching for alternative placements or urgent remedies. For families navigating this landscape, the key takeaway is that the quality of care may depend heavily on which staff members are present, which shift is on duty, and how well the team communicates and coordinates around each resident's needs.
If there is a path forward, it likely lies in consistent, transparent accountability and a reinforced emphasis on patient-centered care across all shifts. Ensuring that call bells are answered promptly, medications and pumps are monitored without delay, meals are provided and served appropriately, and rooms remain comfortable and clean could address a large share of the concerns raised. Strengthening staff training and retention, improving communication with families, and maintaining open lines for reporting and addressing abuse or neglect allegations would also help restore confidence. For many families, the ultimate measure of quality will be listening to their lived experiences - both the moments of warmth and the times when care fell short - and committing to improvements that prevent those gaps from reappearing.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Henrico Health & Rehabilitation Center in Highland Springs, VA is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The center boasts an array of amenities designed to enhance the comfort and well-being of its residents, including a beauty salon, cable or satellite TV, a computer center, a fitness room, a gaming room, a garden, housekeeping services, kitchenettes in each unit for added convenience, outdoor spaces to enjoy nature, private bathrooms for privacy and comfort, restaurant-style dining for delicious meals, and a small library for reading enthusiasts. Additionally, the center offers Wi-Fi/high-speed internet access throughout the facility.
In terms of care services, the Henrico Health & Rehabilitation Center provides 24-hour call system and supervision to ensure residents' safety at all times. Trained staff members are available to assist with activities of daily living such as bathing and dressing. The center also offers assistance with transfers for those who may require mobility aid. Residents with diabetes can benefit from specialized diabetes diets catered to their specific needs. Medication management services ensure that residents receive their medications on time and as prescribed. A mental wellness program is also offered to support residents' emotional well-being.
Transportation arrangements are available for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination makes transitioning into the community seamless and stress-free. The Wellness Center focuses on promoting overall health through various programs and activities.
The dining options at Henrico Health & Rehabilitation Center can accommodate special dietary restrictions to ensure that all residents can enjoy delicious meals tailored to their needs.
Residents can engage in various activities offered by the community such as concierge services for personalized assistance, fitness programs to promote physical well-being, planned day trips for socialization and exploration, resident-run activities where they can contribute their unique talents and interests, as well as scheduled daily activities that offer entertainment and engagement.
With numerous nearby amenities, residents can easily access and enjoy the convenience of cafes, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
Henrico Health & Rehabilitation Center in Highland Springs, VA offers a comprehensive assisted living experience that prioritizes comfort, care, and well-being.
Henrico Health & Rehabilitation Center is located at 561 North Airport Drive, Highland Springs, VA 23075 in Henrico County, Virginia
Henrico Health & Rehabilitation Center on seniors.fyi includes 4 photos including images showing healthcare, trees, urban, outdoor, physical therapy, exercise, rehabilitation, exercise equipment, and more.
Candle Light Senior Manor
Highland Springs, VA
Small, intimate 5-resident board & care with 24/7 supervision and comprehensive daily living support.
Joshua Springs Adult Care
Highland Springs, VA
Excellent access to healthcare, dining, and daily amenities in a tranquil Highland Springs location.
Joshua Springs Adult Care reviews
Joshua Springs Adult Care images
Rita Heavenly Adult Care
Highland Springs, VA
Small, intimate 13-bed setting with 24/7 supervision and personalized care.
Rita Heavenly Adult Care reviews
Rita Heavenly Adult Care images
Rita Heavenly Adult Care 2
Highland Springs, VA
Small, personalized setting (14 beds) with comprehensive assisted living services, meals, and engaging activities.
Rita Heavenly Adult Care 2 costs
Rita Heavenly Adult Care 2 reviews
Love Unlimited
Highland Springs, VA
Homelike setting with furnished rooms, meals, housekeeping, and transport to medical appointments.
Clara's East Assisted Living Facility
Highland Springs, VA
Intimate setting (8-resident capacity) with comprehensive care, daily activities, diabetes-friendly meals, and healthcare coordination.
Hanover Health And Rehabilitation Center
Mechanicsville, VA
Clean facility with friendly staff and engaging activities.
Hanover Health And Rehabilitation Center reviews
Hanover Health And Rehabilitation Center images
Epiphany Assisted Living
Henrico, VA
Competitive pricing with comprehensive on-site care and activities.
Epiphany Assisted Living costs
Epiphany Assisted Living reviews
Epiphany Assisted Living images
Autumn Care Of Mechanicsville
Mechanicsville, VA
Extensive amenities and comprehensive on-site care (transportation, dining, wellness, activities).
Autumn Care Of Mechanicsville reviews
Autumn Care Of Mechanicsville images
A Closer Look at Private Pay Home Care
Private pay home care offers a flexible caregiving option for older adults and families who don't qualify for government programs, allowing them to directly fund in-home care services that range from daily assistance to specialized support. This model's customization potential enables aging in place while addressing financial considerations through strategic planning options, though clients must navigate marketplace challenges and ensure quality compliance.
Comprehensive Approaches for Arthritis: A Detailed Guide to Symptoms, Causes, and Care
Arthritis encompasses over 100 joint disorders affecting people of all ages, leading to symptoms like pain and stiffness that impair mobility and quality of life. Effective management involves early diagnosis, lifestyle changes, medical treatments, emotional support, and ongoing monitoring with healthcare professionals.
Comprehensive Insights and Practical Strategies to Help Older Adults Avoid Falls
The article highlights the high risk of falls among older adults due to factors like muscle weakness, vision issues, and environmental hazards, with one in four experiencing a fall annually. It advocates for a comprehensive prevention approach that includes exercise, home safety modifications, medication management, social support, and caregiver involvement.
Building
Outdoor
Exercise Equipment
Healthcare
