Copley Manor

Pros

• Nurse Jenna and EMT Tracey were spectacular.
• The ER and orthopedics nursing staff went above and beyond to provide urgent care.
• Dr. Monier's bedside manner was warm and calming, and the surgery was a success with a speedy recovery.
• Dr. Macy and the entire care team were caring, professional, and thorough.
• The staff treated patients like family and were focused on patient care.
• The hospital is described as a fantastic local facility with quick ER visits and microscopically low infection rates.
• Lab workers were very professional and kind.

Cons

• A reviewer asserted that Vermont health care is unprofessional and that phone staff lack skills.
• One review criticized the hospital CEO for prioritizing profits over patient health.
• A commenter warned not to bring loved ones to the hospital and predicted it would close soon.
• A patient described a terrible ER experience where they were treated badly, given no pain relief, and discharged while in severe pain.
• Another reviewer reported long, unresponsive waiting times with little interaction before seeking care elsewhere.
• A reviewer highlighted shocking billing, citing a $6,000 bill after a brief visit.
• A parent claimed staff left a bleeding IV situation in a 3-year-old and implied the staff's behavior was inappropriate.

Review

A wave of patient voices about Copley Hospital in Vermont runs from glowing praise to urgent warnings, painting a picture of a community hospital that can be a lifeline for some and a source of frustration for others. The threads running through the reviews show a hospital that delivers capable, sometimes even exceptional clinical care in urgent situations, while also exposing serious concerns about staff interactions, privacy, wait times, and the broader sense of how the facility is led and run. In short, it is a place where people often feel grateful for specific clinicians and the care they received, even as they question processes, communication, and costs.

Several accounts highlight the ER as a place where competent medical intervention can happen quickly when emergencies arise. For instance, one reviewer described the fastest emergency room visit they'd ever had, with a fishing hook removed from a finger in about 15 minutes, expressing gratitude for how swiftly the team acted. Others joined in with praise for particular clinicians who made real differences in outcomes and recovery. Dr. Robert Marsan is singled out by multiple patients for his thoroughness and genuine bedside manner, with one noting that he was "very genuine, thorough, and" answered questions comprehensively, contributing to a much more positive experience than a prior visit to another hospital. Dr Macy's shoulder surgery was described as "the experience could not have been more pleasant," with a whole care team described as caring, professional, and thorough. Dr Putnam and nurse Jenna also appear in tributes to attentive, effective ER care, and another reviewer credited the orthopedics staff with a successful surgery and a smooth path to recovery, praising the care they received both pre- and post-operatively.

Beyond the doctors, several reviews emphasize the virtue of responsive, compassionate nursing and support staff. A belated thank-you note to ER and orthopedics nurses in spring 2024 spoke of nurses going "above and beyond" to provide urgent care and support before and after surgery, describing Chelsea as especially kind on the night of a difficult episode and lauding the warmth and calming approach of Dr. Monier. Another guest praised the NMC staff for treating them "like a patient and not just a customer," underscoring the difference made by staff who took the time to listen and respond to concerns. In contrast, some patients recalled encounters with phone staff or front-line personnel that left them feeling dismissed or undervalued, with complaints about rude comments from a phone nurse or about the experience of waiting in triage areas where they felt overlooked or ignored.

There are also strong, specific concerns about privacy, consent, and professional boundaries. One troubling report alleges a HIPAA violation when Dr Reyes Zaragoza entered a room and began recording the visit despite the patient's request to turn off or remove the recording device. The patient described the moment as a direct violation of privacy and a setup for a potential lawsuit, noting that the son in the room (who is 11 years old) felt uncomfortable as the recording continued. That episode stands out as a dramatic reminder of how patient rights and professional conduct intersect in real-world care settings, and it sits alongside other broader critiques about communication and respect within the hospital environment.

The patient experiences extend into the rigidity and frustration of administrative and financial encounters. Several reviewers recount disconcerting episodes where waiting rooms, multiple doctor appointments, and repeated room changes contributed to a sense that the hospital was more interested in throughput or profitability than patient comfort. One patient described being charged thousands, even after insurance, and leaving with a bill that felt discordant with the level - or the type - of care they perceived receiving. There are occasional mentions of long waits or disjointed conversations with staff about costs, contributing to a broader impression that, while there are moments of excellent clinical care, the systems surrounding care - billing, triage, and wait-time management - leave room for improvement.

The reviews also reflect a community-wide debate about the hospital's role and future. Some commenters frame Copley as a "fantastic local hospital" that punches above its weight, highlighting low infection rates in surgical experiences and the closeness of the care team to patients and families. Others worry aloud that the hospital could be in trouble or even face closure, arguing that the organization's leadership appears more concerned with profits than the health and wellbeing of women and families in the community. This tension between clinical excellence in certain departments and broader concerns about administration and sustainability creates a layered portrait of a hospital that can be both a beacon of high-quality care and a source of frustration when the experience turns stressful or impersonal.

In sum, the spectrum of experiences at Copley Hospital reflects a facility that can deliver outstanding clinical outcomes and deeply compassionate care in urgent situations, especially in orthopedics, hip surgery, and emergency medicine, where individual clinicians are repeatedly praised for their skill, bedside manner, and responsiveness. Yet the same set of voices voices concerns about privacy and professional conduct, the emotional and practical burden of wait times and billing, and questions about how the hospital is run at the executive level. As the community navigates these mixed experiences, the common thread is a recognition that human connection - listening, respect, and transparent communication - matters as much as the technical skill available in the ER, operating rooms, and recovery floors. The hospital's strengths shine in the hands of its clinicians and nurses, while opportunities lie in the areas of privacy, patient-centered communication, and the alignment of administrative processes with the care patients come to receive.

This part of Morrisville, Vermont offers a variety of amenities and services that may be appealing to seniors looking to relocate. There are several physicians and pharmacies in close proximity, making healthcare easily accessible. Additionally, there are places of worship for spiritual support and restaurants for dining out. The presence of transportation options such as car rentals and a nearby train station can provide convenience for travel needs. For leisure activities, there are parks nearby for outdoor enjoyment and cafes for socializing with friends or enjoying a cup of coffee. The availability of a hospital within a reasonable distance ensures access to medical care in case of emergencies. Overall, this area provides a blend of essential services and recreational opportunities that could make it an attractive option for senior living in Morrisville.

Physicians

• The Women's Center (0.3 miles)
• Dr Gary Waring Family Practice (0.3 miles)
• Walters, Jennifer Womens Center at Copley (0.4 miles)
• Morrisville Family Health Care (0.4 miles)
• Out and About (0.4 miles)
• Diagnostic Imaging at Copley Hospital (0.4 miles)
• Ernest D Lapierre (0.5 miles)

Pharmacies

• Walgreens (0.3 miles)
• Hannaford Pharmacy (1.1 miles)
• Kinney Drugs (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Heritage Drugs (8.1 miles)
• Walgreens (11.5 miles)
• Kinney Drugs (15.1 miles)

Places of Worship

• Seventh-Day Adventist Church (0.3 miles)
• Second Congregational Church (2.8 miles)
• Blessed Sacrament Church (7.4 miles)
• Jewish Community Of Greater (7.5 miles)
• Hardwick Bible Baptist Church (11.7 miles)
• United Church of Hardwick (11.8 miles)
• Hardwick Bible Baptist Church (12.3 miles)

Restaurants

• Wok & House (0.4 miles)
• Thompson's Flour Shop (0.4 miles)
• El Toro (0.4 miles)
• The Hardwick Village Restaurant (0.6 miles)
• Lost Nation Brewing (1 miles)
• McDonald's (1.3 miles)
• Black Diamond Barbeque Catering (1.3 miles)

Transportation

• Alamo (1.4 miles)
• U-Haul Neighborhood Dealer (11.1 miles)
• U-Haul Neighborhood Dealer (11.5 miles)
• Waterbury Stowe Train Station - Amtrak (17.1 miles)

Parks

• Old Mill Park (7 miles)
• Stowe Pinnacle (8.9 miles)
• Smugglers Notch State Park (9.1 miles)
• Jeffersonville Dog Park (12.9 miles)
• Little River State Park (14.2 miles)

Cafes

• Woodland Baking And Coffee (7.4 miles)
• Black Cap Coffee (7.6 miles)
• PK Coffee (8.1 miles)
• Green Goddess Cafe (8.3 miles)
• Trapp Family Lodge Kaffeehaus (9.2 miles)
• Mansfield Cafe (9.4 miles)
• The Art House Gallery, Studio And School (12.5 miles)

Hospitals

• Beeken (12.3 miles)