Heritage Park Healthcare And Rehabilitation

Pros

• The staff at Heritage Park are kind and friendly, taking great care of the residents and treating them with love and respect.
• The rehabilitation team is excellent and provides high-quality care for patients.
• Residents appreciate the cleanliness of the facility and find the food to be quite good.
• Families report a positive experience with the administration, noting that they are responsive and approachable.
• Many reviewers highlight the strong relationships formed with staff members, indicating a genuine connection and care for residents' well-being.
• The new director of nursing is praised for being actively involved in patient care and implementing positive changes at the facility.
• Several families express gratitude for how quickly their loved ones improved under the attentive care provided by Heritage Park staff.

Cons

• The facility is not as new as some others and the rooms are small.
• It is very hard to get an audience with the administrator.
• Nurses and CNAs are always overworked.
• It was almost impossible to talk to the P.A. or doctor, leading to frustration for patients and families.
• One reviewer had a nightmare experience, including lost medications and being left unattended for hours.
• The food was described as questionable by one resident's family member.
• There were significant concerns about patient care, resulting in delayed medical attention and miscommunication regarding medical conditions.
• One individual reported that their loved one sat in pain for hours without assistance and that important information was left out in the open for others to read, compromising privacy.
• A family member expressed dissatisfaction with the quality of care their loved one received, leading to severe health complications that could have been addressed earlier.

Review

Heritage Park has garnered a mixed reputation among families who have entrusted the care of their loved ones to this facility. Many reviews highlight the kindness and friendliness of the staff, which stands out as a common point of praise. Numerous families express gratitude for the attentive care provided by the rehabilitation team, emphasizing how essential their support was during recovery processes. Cleanliness is also frequently mentioned, with visitors noting that rooms were well-maintained and facilities kept tidy. Additionally, several reviewers appreciated the quality of food served at Heritage Park, describing it as good and satisfying.

Despite these favorable aspects, there are considerable critiques regarding certain operational issues within the facility. Multiple reviewers pointed out that room sizes can be quite small, leading to feelings of confinement. More significantly, frustrations arose from difficulties in communication with administrative personnel and medical professionals within the establishment. Some families reported challenges in getting timely access to administrators or healthcare providers when pressing concerns about their loved ones’ health arose. This lack of accessibility fostered a sense of distrust among some family members regarding their relatives' care.

One particularly alarming review detailed a harrowing experience where a patient did not receive timely medical attention or essential medications during their stay. The reviewer recounted how the staff allegedly lost all medications on admission day and failed to assist when help was requested multiple times. This account highlighted deeper systemic issues related to staffing shortages, suggesting that nurses and certified nursing assistants (CNA) were often overworked and unable to meet patient needs adequately—a sentiment echoed by others who characterized an overwhelming workload for those caring for residents.

Moreover, many families noted that while individual staff members exhibited warmth and compassion toward residents, challenges could arise due to understaffing. There were instances where patients had long wait times before receiving assistance or meals—situations described as unacceptable by concerned family members who regularly checked in on their loved ones. One family reflected upon their distressing experience when they observed a serious decline in health for their relative; regrettably they felt that timely intervention might have prevented such deterioration if staff had heeded requests for further assessment.

While some reviews offered glowing testimonials about the nursing staff’s dedication and warmth towards residents—citing personal connections formed over extended stays—others painted a much less favorable portrait of institutional practices at Heritage Park. Families expressed concern about possible negligence or lack of coordination among caregivers that led to severe consequences for patients’ health outcomes. In contrast, other reviewers noted improvements under new management which instilled hope for better days ahead.

In conclusion, navigating emotions tied to placing a loved one in a care facility like Heritage Park can evoke both relief and apprehension based on feedback from previous residents' families. While there’s appreciation for committed staff members providing genuine connection and support amid challenging circumstances, operational inefficiencies concerning patient management remain evident across various experiences shared by family members involved in caregiving decisions at Heritage Park Center. As potential residents consider this facility moving forward, ongoing evaluations focused on staffing levels and communication protocols may prove vital in fostering trust-building relationships between caregivers and families hoping for effective care solutions tailored uniquely to each resident's needs.

This part of Roy, Utah offers a variety of amenities and services that are convenient for senior living. There are several places of worship nearby, as well as pharmacies, restaurants, physicians' offices, and parks within a short distance. The area also has reliable transportation options with the Roy Frontrunner Station nearby. Additionally, there are hospitals and medical facilities in close proximity for easy access to healthcare services. The cafes provide opportunities for socializing and enjoying a cup of coffee with friends or family. Overall, this part of Roy offers a well-rounded community with everything seniors may need for a comfortable and enjoyable lifestyle.

Places of Worship

• Our Savior's Lutheran Church (0.5 miles)
• The Church Of Jesus İst Of Latter-Day Saints (2.3 miles)

Pharmacies

• Apothecary Pointe Pharmacy (0.9 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1 miles)
• Herefordshire Clinic Pharmacy (1.1 miles)
• Intermountain Pharmacy (1.1 miles)
• Kent's Pharmacy (1.1 miles)
• Kent's Market (1.1 miles)

Restaurants

• McDonald's (1 miles)
• Warren's Family Drive-In (1 miles)
• Arby's (1 miles)
• So Delicious Japanese Wasabi (1 miles)
• McDonald's (1.8 miles)
• Hibachi House of Clinton (1.8 miles)
• Zaxby's (1.9 miles)

Physicians

• Standard Optical - Roy Eye Doctor (1 miles)
• Rodney Grogan, PA-C | Utah Family Medicine (1.1 miles)
• Intermountain Health Care (1.1 miles)
• Rock Run Medical (1.2 miles)
• Advanced Foot & Ankle Center (1.7 miles)
• Utah Digestive Health Institute (2.2 miles)
• Westside Medical (2.2 miles)

Parks

• Roy West Park (1.1 miles)
• Emma Russell Park (1.9 miles)
• Wildwood Park (2.2 miles)
• West Haven Sports Complex (2.3 miles)
• Fort Buenaventura (5 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (3 miles)
• Dutch Bros Coffee (3.5 miles)
• Buzzbru (4.1 miles)

Transportation

• Roy Frontrunner Station (1.8 miles)
• Avis Rent A Car (4.6 miles)

Hospitals

• Ogden Regional Medical Center (3.9 miles)
• My Family Birth Center - Utah Certified Midwives, Licensed Nurse Midwife (3.9 miles)
• Argyle Dental Sleep and TMJ (4.3 miles)
• Intermountain Medical Group (4.8 miles)
• McKay Dee ENT (5 miles)
• Intermountain LiVe Well Center (5.1 miles)