Mesa Vista Care Ctr

Pros

• The staff are very understanding and helpful, and residents feel comfortable, make friends, and enjoy the activities.
• The care center is fabulous, with a clean building, personal chefs, and a stimulating environment with many activities and monthly outings.
• Concerns are dealt with fairly and promptly.
• Joyce is a fantastic director of nursing who genuinely cares for the residents.
• Karen is a loving, caring, and calm administrator, and the facility has a home-like feel.
• Mesa Vista is amazing, with the staff, owners, department heads, nurses, and residents forming a family, and it is highly regarded.
• The programs, classes, and activities are great, and residents really love the staff.
• Mesa Vista is frequently recommended and considered a top option.

Cons

• The reviewer alleges abuse and neglect by staff, that their reports were ignored, and that they were told they were lying.
• They claim multiple staff, including administrative staff, are unprofessional and ignorant.
• They describe an incident where a resident was hurt by a staff member and the blame was placed on the resident.
• They say there was a staff member that most residents feared.
• They claim former owner Karen warned staff not to communicate with them and threatened their jobs for speaking to them.
• They assert that owner Karen lied about reports, that staff take the resident's property, and that they have recordings of abuse and staff lying.
• They describe the facility as disgusting and horrible, with abuse by staff and inaction by administration, and that the owner cares only about herself and money.

Review

Mesa Vista inspires a wide range of impressions from those who have lived and worked there, with voices that swing from glowing praise to sharp condemnation. Some residents and family members describe a warm, supportive environment where staff, activities, and a sense of community shine through. Others recount serious concerns about abuse, neglect, and troubling administrative behavior, painting a picture of a facility where safety and accountability are deeply contested. Taken together, the opinions form a mosaic of contrasting experiences and memories that linger long after a stay at Mesa Vista.

On the positive side, several reviews foreground caring, capable staff and meaningful engagement. One account highlights very understanding and helpful staff, noting that a family member felt the administrator, Karen, went out of her way to help a relative get where they wanted to be. The resident described the atmosphere as comfortable, with residents making friends, getting along, and enjoying the activities staff provide. Another reviewer called the care center fabulous, praising the presence of personal chefs, a clean building, and a stimulating environment filled with activities and monthly outings. In this view, concerns are addressed fairly and promptly, and a parent stated that their son is happy and safe at Mesa Vista. Some even extol the director of nursing, Joyce, as genuinely caring for the residents, and others speak highly of Karen as a loving, calm administrator who helps the building look welcoming and home-like.

However, these warm impressions sit alongside persistent and serious allegations. Several reviewers recount incidents of abuse and neglect, including a case where a resident reportedly hurt a staff member during a behavior crisis, only for blame to be shifted onto the resident themselves. There are accounts of retaliation against those who raise concerns, including a report that a resident who spoke up was targeted with a 30-day notice after contacting the police about abuse. One dramatic allegation claims that Karen warned staff not to communicate with the reviewer and even asserted that a staff member who spoke to them could jeopardize their job. Such details contribute to an atmosphere of fear and tension for some residents and staff.

The narrative around the owner and administration is notably mixed, with some praising Karen as a wonderful, caring administrator who works closely with state agencies to stay current on policies. Yet other voices characterize the owner as self-serving, more concerned with her own interests than with residents' well-being, and claim that the administration does not act professionally. This clash in perceptions appears repeatedly, illustrating a facility that inspires passionate loyalty in some while provoking strong opposition in others. Separately, an employee's perspective adds another layer: claims of direct lies from the owner, concerns about property being taken from residents, and recordings of alleged abuse and staff deception. These statements contribute to a broader sense of betrayal and distrust among some who have worked at Mesa Vista.

The most severe critiques come from individuals who describe overt harm and ongoing risk. One reviewer, who identifies as a former employee, states that staff and management engage in abusive behavior toward residents, including verbal and physical abuse, with little to no action taken by the administration. Another stark lament paints Mesa Vista as a place where staff cuss at and hit clients daily, where clients have visible scars, and where residents are left unattended or neglected - such as leaving someone out in the sun for hours, resulting in permanent burns. In these accounts, the facility is portrayed as failing to meet basic safety and care standards, with repeated reports to authorities and a sense that the facility has managed to remain open despite longstanding concerns.

Amid these divergent experiences, several reviewers acknowledge the presence of strong programs and a sense of community that many residents appreciate. Some suggest Mesa Vista is not the first choice for certain disability service programs, yet they still recognize the value of the activities, the relationships staff form with residents, and the overall environment. A few reviewers even reference potential alternatives - DSPD, Rise, Turn, NES, Chrysalis - while noting that Mesa Vista offers a blend of positive features and troubling issues. The conversations also reflect a belief by some that the building's persistence is related to oversight or vindication by authorities rather than a straightforward endorsement of quality care.

In the end, the collective sentiment about Mesa Vista is a tapestry of strong loyalties and grave concerns. For every account that celebrates a nurturing staff, clean spaces, and engaging activities, there is another that warns of abuse, retaliation, and administrative indifference. The stories touch on ownership, accountability, and the courage - or fear - felt by residents and their families when speaking out. They also capture a sense of uncertainty about the facility's future, including the possibility that it could be shut down, and a belief that such outcomes might be the best option for the vulnerable people who rely on it. The result is a lasting impression of a place that elicits intense emotion, demanding careful attention from families, regulators, and the broader community to ensure safety, dignity, and real opportunities for all residents.

This part of Orem, Utah is a bustling and convenient area with a variety of amenities within close proximity. There are several physicians' offices nearby for easy access to healthcare services. Additionally, there are numerous dining options ranging from fast food to Mexican cuisine, providing residents with plenty of choices for meals. Pharmacies are also conveniently located for medication needs. In terms of recreation, there are several parks in the vicinity for outdoor activities and relaxation. Places of worship are plentiful, catering to different religious affiliations in the community. Overall, this part of Orem offers a well-rounded lifestyle with essential services and attractions nearby, making it a desirable location for senior living.

Physicians

• Wayne Dr - Young Wayne Young MD (0.2 miles)
• Orem Family Medicine (0.3 miles)
• Utah Valley Pediatrics - Cherry Tree Office (0.3 miles)
• Utah Valley Pediatrics (0.3 miles)
• Premier Family Medical (0.4 miles)
• Utah Valley Pain Management (0.6 miles)
• Valley Obstetrics & Gynecology (0.7 miles)

Restaurants

• Apollo Burgers (0.4 miles)
• Maria Bonita Mexican Grill (0.5 miles)
• Sonic Drive-In (0.5 miles)
• Chick-Fil-A (0.6 miles)
• The Chocolate (1 miles)
• Taco Bell (1 miles)
• McDonald's (1.1 miles)

Pharmacies

• Orem Family Pharmacy (0.4 miles)
• Walgreens (0.4 miles)
• Salmons Pharmacy (0.6 miles)
• doTERRA (0.6 miles)
• Macey's (0.6 miles)
• Macey's, Happy Shopping (0.6 miles)
• Target Pharmacy (0.7 miles)

Hospitals

• Emergency Room (0.7 miles)
• Provo Canyon School (2.2 miles)
• Candida Wellness Center (3.6 miles)

Parks

• Community Park (0.8 miles)
• Lakeside Sports Complex (2 miles)
• Vineyard Grove Park (2 miles)
• Riverview Park (2.2 miles)
• Provo Rotary Park (3.6 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.2 miles)
• Church of Jesus Christ of Latter Day Saints (1.2 miles)
• The Church of Jesus Christ of Latter-day Saints - 600 N Orem UT (1.6 miles)
• Church of Jesus Christ of Latter Day Saints (1.6 miles)
• The Church Of Jesus İst Of Latter-Day Saints (1.9 miles)
• The Church Of Jesus İst Of Latter-Day Saints (2.2 miles)
• Centerpoint Church (2.5 miles)

Cafes

• Starbucks (1.7 miles)