Washington Terrace Nursing Ctr

Pros

• The Terrace has an amazing team of caregivers who go above and beyond for residents.
• The staff at The Terrace are incredibly kind, responsive, and professional.
• The therapy team is experienced and delivers personal, high-quality care.
• The dining is phenomenal, with delicious, beautiful food that families and residents consistently compliment.
• The Activity & Recreational Therapy Department is incredible, keeping residents engaged with weekly outings, celebrations, and meaningful activities.
• The facility feels like home thanks to remodeling, natural light, cleanliness, and a welcoming atmosphere.
• The Terrace staff work together to ensure residents are well taken care of.
• A special shoutout to Tavia, the Marketing and Admissions Coordinator, who welcomes everyone with warmth and helps with insurance details.
• The Terrace is described as a wonderful choice for residents and families, reflecting its caring and welcoming environment.

Cons

• The staff are overworked due to high patient-to-staff ratios, compromising care.
• There are flies everywhere around the patients, indicating unsanitary conditions.
• The facility provides little to no rehabilitation, with residents left without proper movement and effectively medicated instead.
• The staff are uncaring and fail to address basic needs, causing long delays for bathroom assistance and withholding medications.
• Some reviewers feel that older residents are treated as disposable and not valued.
• Residents have reportedly suffered UTIs, dehydration, and confusion due to neglect, and families were not informed of significant incidents.
• There are claims that staff threaten to withhold insurance coverage to force residents to stay.

Review

The Terrace at Mt. Ogden is described by many as a place that succeeds in feeling like a real community: not too large, not overcrowded, with a busy, upbeat atmosphere that centers around people rather than procedures. Visitors often begin their impressions with praise for the warmth of the staff, the welcoming entrance, and the sense that residents are known as individuals rather than as a list of needs. The facility is frequently credited with strong amenities, including on-site physical therapy, a robust activities program, and dining that residents and families alike describe as delicious and beautifully presented. Several reviews highlight the therapy team as experienced and capable, delivering care with a personal touch that makes residents feel seen and respected. The dining experiences, environmental quality, and remodeling efforts are cited as evidence that this is a place that takes pride in its appearance and in maintaining a home-like vibe. In particular, staff members who go above and beyond - like the marketing and admissions coordinator who welcomes new families and helps clarify insurance details - stand out as key reasons families feel confident choosing The Terrace. The overall tone from these accounts is that of a facility dedicated to dignified care, with a supportive culture that emphasizes safety, respect, and meaningful engagement for residents.

Many who visit or place loved ones there repeatedly emphasize the sense of community that develops among residents and between staff and families. The Terrace is described as a place where smiles are common in the hallways and residents enjoy rich social connections with caregivers and with each other. The Activity & Recreational Therapy Department earns particular praise for keeping residents engaged through weekly outings, BBQs, planting activities, games, and trips to local attractions like the aquarium. Families also highlight the quality of the indoor environment: clean spaces, good lighting, and a pleasant, uncluttered layout that contributes to a comfortable, homey atmosphere. The care team - nurses, CNAs, therapists, and administrators - are portrayed as knowledgeable, kind, and devoted to ensuring residents feel safe, respected, and valued. In these accounts, the facility shines in its ability to blend professional care with genuine warmth, creating moments where residents feel connected, entertained, and cared for with consistency.

Alongside the overwhelmingly positive notes are several deeply troubling accounts that present a starkly different experience. A number of reviewers describe The Terrace as a "second chance" facility that struggles with staffing levels and high resident ratios, to the point where they feel overworked and unable to provide the level of care their loved ones deserve. They report concerns about dementia patients wandering away, flies in the environment, and, in one case, a strikingly low rate of daily routines being completed - such as only a small fraction of residents having their teeth brushed in the morning. These reviewers suggest that the combination of staffing pressures and challenging patient populations makes it hard to keep people safe or to attend adequately to basic care, and they express worry that safety protocols and supervision may not always keep pace with the needs of residents.

Even more alarming are the firsthand reports from families who feel their loved ones endured neglect or unsafe situations. One family recounts long waits for basic care - hours to assist a relative to the bathroom, with repeated delays witnessed over days - leading to discomfort, incontinence, and a sense that urgent needs were not being addressed promptly. There are stories of withheld medications, UTIs, increased confusion, and a frightening sequence of events in which a patient's health deteriorated under care they perceived as inadequate. In several accounts, families describe intense advocacy efforts to obtain timely care, and in some cases, they describe dramatic, distressing outcomes, including a patient being released from the facility under disputed circumstances only after protracted battles with staff, and subsequent fear that the patient would return or be harmed if remained. The emotional weight of these experiences is palpable, with many families expressing that they felt their loved ones were not only neglected but endangered, and that their concerns were met with resistance or miscommunication rather than empathy and transparency.

Despite these harrowing incidents, some families describe equally strong, positive counterpoints that complicate the overall impression. They recount caregivers who treated residents with extraordinary dedication, administrators who listened and acted with compassion, and moments when care plans were adjusted to accommodate each person's preferences and needs. They point to specific staff members who left a lasting impression - like a director who was described as "absolutely amazing" in coordinating care and supporting families, or team members who maintained excellent communication and built trust through consistent updates. These testimonials emphasize that the Terrace can be a place of genuine care and meaningful progress when the environment and staffing align effectively, underscoring that outcomes depend heavily on day-to-day experiences and the particular balance of people and processes at any given time.

Taken together, the reviews present a nuanced picture of The Terrace at Mt. Ogden: a facility that, in many ways, succeeds at delivering a respectful, engaging, and high-quality care experience for many residents, while also facing significant challenges that can profoundly affect safety, responsiveness, and the basics of daily care for others. The tone across accounts ranges from wholehearted admiration for the compassionate, professional staff and the vibrant activity programs to grave concern about staffing pressures, safety, and the possibility of neglect. Prospective families are encouraged to consider both sides of the story, visit personally, and ask pointed questions about staffing ratios, dementia care protocols, safety procedures, and how the facility handles urgent needs, medication management, and communication with families. In the end, the facility's ability to meet a loved one's needs may hinge on ongoing attention to staffing stability, consistent care practices, and a culture that prioritizes safety and dignity as much as it does warmth and engagement.

This part of Ogden, Utah is a well-rounded and convenient location for senior living. With a variety of healthcare options such as dermatology, audiology, radiology, and midwifery services within close proximity, residents can easily access medical care. There are also several pharmacies nearby for medication needs. In terms of dining options, there are various restaurants and cafes offering different cuisines to satisfy any palate. For leisure activities, the area is home to several parks where seniors can enjoy nature and outdoor recreation. Additionally, there are places of worship in the vicinity for spiritual fulfillment. Overall, this neighborhood offers a mix of essential services and amenities that cater to the needs of seniors looking for a comfortable and convenient living environment.

Physicians

• Larry E. Urry, MD (0 miles)
• Rocky Mountain Dermatology (0 miles)
• Paramount Medical Care (0 miles)
• Audiology Service of Ogden (0.1 miles)
• Cassity & Legacy Implants and Periodontics (0.1 miles)
• Associates In Radiology (0.1 miles)
• Cassity & Ferguson Implants & Periodontics South Ogden Practice (0.1 miles)

Hospitals

• My Family Birth Center - Utah Certified Midwives, Licensed Nurse Midwife (0.1 miles)
• Ogden Regional Medical Center (0.2 miles)
• Intermountain Medical Group (0.9 miles)
• McKay Dee ENT (1.5 miles)
• Intermountain LiVe Well Center (1.5 miles)

Pharmacies

• Care First Pharmacy (0.2 miles)
• South Ogden Pharmacy (0.9 miles)
• Fresh Market Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Macey's, Happy Shopping (2.1 miles)
• Kwik Stop Drug (2.1 miles)

Restaurants

• Virgs Restaurant (1.4 miles)
• Raising Cane's Chicken Fingers (1.6 miles)
• Arby's (1.6 miles)
• Panda Express (1.7 miles)
• Olive Garden (1.7 miles)
• In-N-Out Burger (1.7 miles)
• Cafe Rio Mexican Grill (1.8 miles)

Cafes

• Dutch Bros Coffee (1.6 miles)
• Rosa's Cafe (3.5 miles)
• Kaffe Mercantile (3.7 miles)
• Starbucks (4 miles)

Transportation

• Avis Rent A Car (2.9 miles)
• Roy Frontrunner Station (3.9 miles)

Parks

• Mount Ogden Park (3.2 miles)
• Fort Buenaventura (3.9 miles)
• Roy West Park (4.1 miles)
• Greyhawk Park (4.5 miles)

Places of Worship

• Our Savior's Lutheran Church (3.4 miles)
• The Church Of Jesus İst Of Latter-Day Saints (3.5 miles)
• Ogden Utah Temple (4.2 miles)