Texoma Healthcare Center

Pros

• The facility has provided excellent care to many relatives over the years, resulting in consistently pleasant experiences.
• Residents have enjoyed the therapy department, which has been described as amazing and effective in helping them regain their independence.
• Staff members are often noted for their professionalism and genuine concern for residents' well-being.
• Many visitors found the food to be enjoyable and appreciated that rooms were cleaned daily.
• The administration team is described as compassionate and helpful throughout the admissions and discharge processes.
• One resident experienced significant recovery after rehabilitation, walking independently again and regaining strength thanks to the dedicated nursing care.

Cons

• The admissions coordinator was rude and disrespectful to the family during their tour for a grandmother.
• Staff at Texoma Healthcare Center showed a lack of care and attentiveness, leading to negative outcomes for residents.
• The facility was described as having an unpleasant smell and inadequate cleanliness, with traces of feces left on the floor for extended periods.
• There were significant communication issues among staff, causing confusion and delays in service.
• A resident's belongings went missing during a move, leading to frustration and dissatisfaction from the family.
• Staff appeared overwhelmed and unresponsive to urgent needs, resulting in poor care experiences for residents.
• One reviewer felt that management did not prioritize cleanliness or safety regarding COVID-19 protocols.
• Employees displayed defensive attitudes when questioned about care concerns, further aggravating family members’ worries about their loved ones' well-being.

Review

Texoma Healthcare Center has garnered a wide range of feedback, reflecting starkly contrasting experiences from families seeking care for their loved ones. While some reviews highlight the facility's excellent staff and rehabilitation services, others paint a troubling picture marked by disrespectful interactions, poor hygiene, and substandard care. This dichotomy presents potential patients and their families with an array of considerations when deciding whether Texoma Healthcare Center is the right choice for them.

For many individuals and families, Texoma Healthcare Center has served as a beacon of hope during challenging times. One reviewer expressed profound satisfaction with the admissions process, praising how accommodating the Admissions Coordinator was in arranging prompt rehab services for their mother following a hospital stay. The reviewer noted that therapy sessions were instrumental in helping her mother regain her independence and return home. They also commended the attentive staff who maintained cleanliness in rooms and provided enjoyable meals throughout her mother's stay, emphasizing that these elements contributed to a positive experience during an otherwise difficult period.

Conversely, there are several deeply concerning accounts regarding the treatment and conditions found at Texoma Healthcare Center. A particularly alarming review detailed an encounter with an admissions coordinator named Lori, who allegedly displayed rudeness and negativity towards family members simply visiting to inquire about care options for their grandmother. This individual claimed that Lori intentionally withheld services out of spite upon learning they would be touring other facilities. Such behavior raises critical questions about customer service and compassion within healthcare settings—essential qualities given the vulnerability of patients seeking assistance.

Another concerning narrative highlighted specific deficiencies in care related to health safety standards. A family member recounted their distressing experience with a loved one who suffered significant health declines while at Texoma Healthcare Center—including severe dehydration and adverse reactions leading to hospitalization due to infections thought to be preventable through proper care. Despite being in a facility designed for rehabilitation after serious medical events like strokes, this individual's family voiced strong disapproval over what they described as inattentive staff practices that left seniors vulnerable rather than supported.

Several reviews pointed out cleanliness issues within the facility itself, referencing unpleasant odors pervasive throughout common areas—a significant concern for any healthcare establishment where hygiene is paramount. In addition to noting unkempt environments, some family members reported instances where personal belongings went missing or were not properly managed during transitions between rooms or care levels, leading to increased frustration among families during already stressful times.

However, amidst these critical reviews lie testimonials from satisfied patients who have experienced substantial improvements thanks to Texoma's rehabilitation programs. One former patient shared triumph over having regained mobility after being bedbound upon arrival—a testament to successful therapy interventions administered by dedicated professionals at the center. Others echoed similar sentiments about feeling well-cared-for through various treatments offered by attentive nursing staff committed to patient recovery outcomes.

Ultimately, prospective patients must weigh both sides—positive testimonials highlighting effective rehabilitation against more troubling accounts pointing towards systemic issues with service delivery and workplace culture within Texoma Healthcare Center. Transparency regarding operational challenges alongside genuine efforts toward improvement may bolster trust among current residents’ families while ensuring future patients receive quality care that matches expectations set forth by earlier experiences shared across reviews.

Restaurants

• Golden Corral (0.1 miles)
• King Buffet (0.5 miles)
• Catrina's Cocina & Tequila Bar (0.5 miles)
• The One and Only Burgers and Fries (0.5 miles)
• Cellarman's Pub & Brewery (0.5 miles)
• La Mesa Mexican Restaurante & Cantina (0.5 miles)
• McDonald's (0.6 miles)

Physicians

• New Horizons Pain Care (0.3 miles)
• Pediatric Care Center of Sherman (0.4 miles)
• Sherman Men's Clinic (0.4 miles)
• Medical Plaza Mall (0.4 miles)
• Innovative Healthcare Family Practice (0.4 miles)
• Dr Ashley M. Brumm, MD (0.4 miles)
• Amhan Pain Management Clinic (0.4 miles)

Hospitals

• Life Center Specialtiy Hosp (0.4 miles)
• Wilson N Jones Medical Center (0.4 miles)
• Davita (1 miles)
• Carrus Specialty Hospital (1.7 miles)
• DaVita Sherman Dialysis Center (1.9 miles)
• Thph-Wnj (2.2 miles)
• Pulmonary Diagnostics and Therapeutics PC (2.3 miles)

Pharmacies

• North Texas Nuclear Pharmacy (0.4 miles)
• CVS Pharmacy (0.8 miles)
• K & M Pharmacy (0.8 miles)
• Walgreens (0.8 miles)
• Sherman Pharmacy Health (0.9 miles)
• ReNue Rx Sherman (2 miles)
• Heritage Parkway Pharmacy (2.1 miles)

Cafes

• Starbucks (0.4 miles)
• Sweetberries Cafe (0.8 miles)
• Panera Bread (0.9 miles)
• Starbucks (0.9 miles)
• CJ's Coffee Cafe (1.8 miles)
• Sage Cafe (2.3 miles)
• Starbucks (2.9 miles)

Theaters

• Cinemark Sherman (0.6 miles)

Places of Worship

• Victory Life Church (0.8 miles)
• Mt Carmel Church Of God In Christ (1.5 miles)
• Grace Bible Church (1.7 miles)
• Sherman Bible (2.6 miles)

Transportation

• Enterprise Rent-A-Car (1.3 miles)
• U-Haul Neighborhood Dealer (1.5 miles)
• Sherman Municipal Airport (3 miles)

Parks

• Fairview Park (1.6 miles)