1637 North King Street, Seguin, TX 78155
For more information about senior living options: (844) 490-3973
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The care was excellent. The nurses were absolutely amazing. The staff kept the family updated multiple times a day and were very kind and patient. He was happy there. Maria at the front desk was particularly helpful. Hacienda Oaks had a four-star rating on Quality Measurements. Hacienda Oaks was rated #1 nursing home in Seguin.
The facility is described as a dive and a dump. The care staff are lazy and turn on each other, and Corporate is no better for patient care. There are rusty beds in use and patients are charged high fees. The place is frequently investigated, with high turnover and a culture that protects staff over patients. The regional manager is called a slouch. Call lights go unanswered, pain meds are not provided, and patients are told to walk it off. Residents are discharged with little or no explanation due to chronic short staffing. Residents have been neglected, fallen from wheelchairs, injured, and not kept clean. One reviewer called it the worst nursing home in town, with unprofessional nurses and CNAs and allegations of neglect. Administrators are described as impersonal or dishonest, and recommendations advise against placing loved ones there.The collection of reviews paints a complex, ambivalent portrait of care at these facilities. On the one hand, there are shining moments when families felt their loved ones were welcomed, treated with warmth, and monitored with vigilance. One account praises hospice care as a bright spot: admissions happened quickly, responses were rapid, and the nursing team was described as "absolutely amazing." The family found comfort in being kept updated multiple times a day and in the compassionate, patient attitude of the care staff. For another patient, the care team's kindness and attentiveness left a strong impression, with a particular note calling out Maria at the front desk for her helpfulness. In some cases, even though the facility is aging, a sense of high-quality patient care infused the experience.
Yet alongside these positive experiences, there is a substantial amount of dissatisfaction and alarm. Several reviewers point to gaps in leadership and communication. They describe a disconnect between the bedside care provided by nurses and aides and the administrators who are supposed to coordinate and support the care mission. In one account, the director and social worker are singled out as not meeting the same standard as direct-care staff, with the reviewer noting a lack of condolence or outreach to a grieving family after a loved one passed away. This contrast between frontline compassion and perceived leadership coldness is echoed in other voices that question the degree to which administrators truly advocate for residents and families.
A particularly troubling vein runs through several comments about care quality and responsiveness. One veteran concern is the failure to address urgent needs: call lights left unanswered, delays in pain medication, and a general sense that patients are not prioritized when they need attention. A reviewer who referenced a VA-referred rehab stay described a frightening scenario in which a patient was left in bed without adequate assistance, and a physician allegedly told him to "walk it off." The message from these accounts is clear: when systems falter or staff are stretched thin, patients may bear the consequences in real, harmful ways.
There is also a recurring theme of organizational culture problems. Several reviews describe a hostile or poorly functioning workplace environment - staff turning against each other, internal politics overshadowing patient care, and a perception that leadership tolerates or hides underperforming behavior. One reviewer warned, in strong terms, about a facility that looks worn from the outside while being run by people who are slow to fix issues, with high turnover and a sense that "they protect their livelihood rather than care for patients." Others mention that the facility is under heavy scrutiny, noting investigations and high turnover as indicators of deeper, systemic problems rather than isolated incidents.
Against these criticisms, there are particular identifiables tied to Hacienda Oaks that merit attention. Some families explicitly commend the care given during respite stays paid for with VA support, calling the staff "very caring" and the overall experience "great." In these stories, the facility's older building is acknowledged, but the quality of patient care manages to shine through. Spanish-speaking staff, a well-regarded front desk assistant, and the broader impression of a clean, well-run environment contribute to an overall positive impression in several accounts. In these moments, the care team's competence appears to offset other concerns, creating a sense of trust and relief for families during stress-filled times.
However, other reviews centered on Hacienda Oaks pull in the opposite direction, highlighting painful neglect and the emotional toll it takes on families. In one account, a mother's last six months were described as horrible, with neglect and multiple falls that caused injury and stitches. The reviewer recalled repeated requests to keep her mother from being left alone in a chair, followed by a shift after moving to another facility where physical therapy was reintroduced and success followed. The pattern described here - neglect, unclean conditions, and impersonal administration - stands in stark contrast to the positive anecdotes and reinforces the perception that care quality can swing dramatically within the same facility.
Additional Hacienda Oaks experiences emphasize the same dichotomy. A family recounts a grandfather's long residence - about two and a half years - after which he was discharged with little explanation. While nursing staff were praised for their care, the facility's persistent staffing shortages, turnover, and an administrator who was seen as rude and dishonest contributed to a sense that the place could not sustain consistent, high-level care. A separate, emotionally charged entry from James Lakey reports his grandmother's neglect and abuse, including visible injuries and a lack of adequate response to his attempts to document and address the situation; APS involvement was noted. These testimonies underscore that for some families, the fear and reality of abuse and neglect are ongoing concerns.
Taken together, the narratives reflect a spectrum of experiences - from moments of exceptional compassion and responsiveness to pervasive concerns about neglect, leadership shortcomings, and systemic issues within the facilities described. Several staff members and care teams are praised for their humanity, attentiveness, and warmth, particularly in hospice and day-to-day nursing care. Yet leaders' engagement, the consistency and reliability of care, and the handling of emergencies and end-of-life circumstances emerge as major fault lines. For families considering these facilities, the message is clear: experiences can vary widely by unit, shift, and leadership at any given time. Prospective families would do well to visit multiple times, speak with current residents and families, review any CMS or quality metrics available, and ask pointed questions about leadership responsiveness, staffing levels, and procedures for safeguarding residents' safety and dignity, especially in the context of dementia, mobility limitations, and end-of-life care.
113 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hacienda Oaks Nursing & Rehab in Seguin, TX is a vibrant and welcoming assisted living community. With a wide range of amenities and care services, residents can enjoy a comfortable and fulfilling lifestyle.
The community boasts an array of amenities to cater to residents' needs and interests. A beauty salon is available for residents to pamper themselves and maintain their personal style. Cable or satellite TV is provided for entertainment purposes. Community-operated transportation ensures that residents have easy access to shopping, appointments, and other outings. A computer center allows residents to stay connected with loved ones and engage in online activities.
Meals are served in a spacious dining room with restaurant-style dining, providing nutritious and delicious options to suit individual dietary preferences. For those who prefer more privacy, kitchenettes are available in some units. Housekeeping services ensure that the community remains clean and tidy at all times.
Residents can stay active and engaged through various activities offered at Hacienda Oaks Nursing & Rehab. The fitness room encourages physical wellness, while the gaming room offers opportunities for friendly competition and socializing. There is even a small library for those who love reading. A wellness center is available for residents seeking support for their overall mental well-being.
Care services provided by the professional staff include 24-hour call systems for emergencies, round-the-clock supervision, assistance with daily living activities such as bathing and dressing, as well as transfers when needed. Medication management ensures that residents receive the proper medications on time. Special dietary restrictions are accommodated to meet individual health needs.
The community also offers transportation arrangements for non-medical purposes as well as transportation to doctors' appointments when necessary. Move-in coordination makes the transition into Hacienda Oaks Nursing & Rehab seamless.
Located conveniently near cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals; residents have ample options for recreation and healthcare facilities nearby.
Overall, Hacienda Oaks Nursing & Rehab is a warm and inviting assisted living community that provides residents with a comfortable and engaging lifestyle, ensuring their overall well-being.
Hacienda Oaks Nursing & Rehab is located at 1637 North King Street, Seguin, TX 78155 in Guadalupe County, Texas
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