The Heights On Huebner

Pros

• The Heights on Huebner is praised for its clean and elegant environment, with staff members described as awesome and very caring.
• The physical therapy team at the facility receives outstanding commendations for their professionalism and effectiveness in helping patients recover.
• Many residents find comfort in the friendly atmosphere, making friends during their stays.
• The food offered at the facility is well-liked, with several residents expressing surprise at its quality and variety.
• Specific staff members, such as CNAs and wound care nurses, are highlighted for their kindness, attentiveness, and great care provided to residents.
• Residents enjoy engaging activities that promote social interaction and provide a welcome break from routine.
• Concerns raised by families are promptly addressed by management, showing responsiveness to feedback.

Cons

• The nursing staff at The Heights On Huebner is less than professional and difficult to contact, leading to patients sitting in dirty diapers for long periods and medications not being administered on time.
• Leadership makes excuses for nurses' behavior, and employees often disappear during night shifts, leaving patients unattended.
• A family member reported that no one communicated with them when a dementia patient was taken to an appointment alone, resulting in confusion upon return.
• Several items of clothing were lost during laundry services, and the facility did not provide timely dietary assessments for residents with specific needs.
• Staff frequently avoided eye contact and failed to greet guests at the nurses' station, indicating a lack of professionalism.
• The social worker's attitude was described as argumentative and rude when interacting with residents, impacting overall care experience negatively.

Review

The Heights on Huebner has garnered a range of reviews, reflecting diverse experiences and opinions regarding the quality of care and services provided by this rehabilitation facility. Overall, the reviews illustrate a dichotomy between positive encounters with certain staff members and notable deficiencies in nursing care and communication. Many reviewers appreciated aspects such as cleanliness, food quality, physical therapy services, and specific staff members while expressing significant concerns about staffing issues and administrative oversight.

Residents and their families frequently praised the cleanliness and elegance of The Heights on Huebner. Descriptions of the facility highlight its pleasant environment, with some reviewers noting that it appeared well-maintained throughout their stay. Many were impressed by the overall atmosphere of kindness exhibited by most employees. In particular, physical therapy was mentioned repeatedly as an outstanding service; residents found it beneficial not just for recovery but also for fostering socialization among patients. These programs often included engaging activities that resonated well with residents, such as visits from animals or performers.

However, several reviews brought to light troubling accounts related to nursing care at The Heights on Huebner. Reports indicated issues with inadequate attention to patient needs—some residents experienced long delays in receiving help with basic personal care like changing diapers or assistance during evening hours. Concerns were raised about medications being administered outside prescribed windows, leaving patients feeling neglected or unattended during critical periods. This inconsistency in nursing care led to frustrations for both residents and their families who felt helpless trying to advocate for better service.

Leadership within the facility received mixed feedback as well; while some caregivers were recognized individually for their exceptional work, complaints surfaced about a lack of accountability among nursing staff overall. Reviewers reported instances where management made excuses for subpar performance rather than addressing underlying issues directly. Additionally, many family members noted difficulty reaching nurses or administrators when concerns arose, particularly during weekends when fewer leadership personnel seemed available.

One reviewer specifically cautioned against bringing dementia patients to this location due to troubling incidents involving lack of supervision during medical appointments—highlighting how these lapses can leave vulnerable individuals confused or distressed upon returning from outside visits without family support being communicated effectively beforehand. Moreover, concerns surrounding lost laundry items added frustration to an already challenging experience.

Despite these negative aspects noted by many reviewers, several individuals expressed gratitude towards particular employees who went above and beyond their roles—those who provided attentive support or inspired confidence through professional conduct stood out positively against criticism directed toward others in similar positions. Individuals remarked how acts of kindness from caregivers significantly improved their loved ones' experiences amid potential shortcomings elsewhere in facility operations.

While some families ultimately had no reservations recommending The Heights on Huebner based on individual stories of recovery aided by dedicated staff members like wound care nurses or compassionate aides—there remains apprehension regarding systemic issues affecting overall quality assurance within facility operations itself. Balancing warm interpersonal connections alongside necessary accountability could be pivotal for enhancing future resident experiences while ensuring that all patients are treated equitably regardless of circumstance or situation faced during rehabilitation processes at this establishment moving forward into times ahead where wellness is paramount once more.

This part of San Antonio, Texas, is known for its proximity to various medical facilities such as Texas Oncology Surgical Specialists-San Antonio Medical Center and Foundation Surgical Hospital Of San Antonio, making it an ideal location for senior living as access to healthcare services is readily available. In addition, there are a variety of dining options nearby including The Magnolia Pancake Haus and Alamo Biscuit Company & Panaderia for convenient and delicious meals. The area also offers recreational opportunities with parks like Phil Hardberger Park and amenities such as the Medical Center Volleyball Courts. Overall, this neighborhood provides a comfortable and convenient living environment for seniors looking for quality healthcare, dining choices, and recreational activities in close proximity.

Physicians

• Texas Oncology Surgical Specialists-San Antonio Medical Center (0.1 miles)
• Retina Associates of South Texas, P.A. (0.2 miles)
• Jefferson Family Practice (0.4 miles)
• Specialty Surgery Center of San Antonio (0.5 miles)
• MacGregor Medical Center (0.5 miles)
• Aurora Clinic (0.7 miles)
• Medical Center Ophthalmology Associates (0.9 miles)

Restaurants

• The Magnolia Pancake Haus (0.2 miles)
• Alamo Biscuit Company & Panaderia (0.5 miles)
• Flying Saucer (0.9 miles)
• Jason's Deli (1.4 miles)
• Mama Margies Mexican Restaurant (1.4 miles)
• Pasha Mediterranean Grill (1.5 miles)
• Sushi Zushi (1.6 miles)

Hospitals

• Foundation Surgical Hospital Of San Antonio (0.6 miles)
• St Luke's Baptist Hospital (1.9 miles)
• Audie L. Murphy Memorial VA Hospital (2.1 miles)
• University Hospital (2.2 miles)
• University Hospital Sky Tower (2.2 miles)
• Audie L Murphy Memorial Veterans Hospital (2.2 miles)
• Methodist Hospital (2.3 miles)

Theaters

• Regal Huebner Oaks & RPX (0.8 miles)
• Cinemark San Antonio 16 (3.4 miles)

Pharmacies

• Walgreens (1.4 miles)
• B D Rx (1.5 miles)
• CVS Pharmacy (1.7 miles)
• H-E-B Curbside Pickup & Grocery Delivery (1.7 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)

Parks

• Medical Center Volleyball Courts (2.4 miles)
• Phil Hardberger Park (4.3 miles)
• Phil Hardberger Dog Park (4.3 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (3.7 miles)
• Starbucks (4.3 miles)

Places of Worship

• St George Episcopal School (3.8 miles)