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Normandy Terrace Nursing & Rehabilitation Center in San Antonio, TX

Normandy Terrace Nursing & Rehabilitation Center is a nursing home community in San Antonio, TX.

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Normandy Terrace Nursing & Rehabilitation Center in San Antonio, TX

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841 Rice Road, San Antonio, TX 78220

For more information about senior living options: (866) 208-4318

3.6 from 80 reviews
5 stars
44
4 stars
6
3 stars
3
2 stars
6
1 stars
21

Overall Review of Normandy Terrace Nursing & Rehabilitation Center

common 28 reviews mention this

Staff kindness and professionalism stand out

Residents and families repeatedly describe staff members as kind, responsive, and professional.

Many reviewers describe staff who take time to meet with families and help them through the process, while others highlight ongoing attention to residents’ needs. Several comments specifically mention nursing staff being diligent with medical care, while others describe residents looking happy and being treated with respect. A few reviews contrast that with negative experiences about attitudes or communication, so the staff quality is not consistent across every account.

caveat 12 reviews mention this

Cleanliness is mixed and contested

Cleanliness reviews range from spotless rooms to serious pest and odor concerns.

Some reviewers praise the facility for being clean, with rooms described as spotless or well kept. Others report much more severe cleanliness problems, including bugs, rats, bed bugs, and bad odors, along with claims that the kitchen and dining areas were affected. Even among the positive comments, the overall picture is split rather than uniformly clean.

common 11 reviews mention this

Admissions help drives the tour experience

The admissions team is a recurring focus, with multiple reviewers praising how smoothly it goes.

Several reviewers highlight specific admissions coordinators for being helpful, kind, and professional during tours and placement conversations. A number of families describe getting clear answers, feeling welcomed, and having the process handled with care. There are also a couple of negative accounts about staff behavior during the broader administration experience, which tempers how uniformly this support is portrayed.

caveat 7 reviews mention this

Safety and communication concerns come up

Multiple reviews raise concerns about falls, delayed notification, or medication handling.

Several negative reviews describe accidents where families felt they were not informed promptly or that care steps were missed. Others mention issues like medication not being handled correctly or not enough staffing in a locked unit for dementia-related needs. There are also severe claims about hazards such as pests and structural problems, reinforcing that safety experiences vary widely between reviewers.

common 5 reviews mention this

Food quality is mentioned both ways

Food quality is a frequent topic, with comments both praising improvements and criticizing it.

Some reviewers say meals improved over time or describe the food positively, and a few families connect dining with overall satisfaction. Other comments report dissatisfaction, including claims of food being nasty and complaints tied to the kitchen or dining environment. Overall, dining feedback is not uniform across residents and families.

  • A spacious restaurant dining area with tables covered in red tablecloths.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 320 resident community capacity 320 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • San Antonio International (9 miles away) San Antonio International (9 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.2 miles)
  • Walgreens (0.8 miles)
  • Walmart Pharmacy (1.3 miles)
  • Walgreens (3.6 miles)
  • Walgreens (3.6 miles)
  • Walgreens (4.2 miles)
  • CVS Pharmacy (5 miles)

Places of Worship

  • Second Baptist Church (2 miles)
  • Mission Concepcion (5.4 miles)
  • Mission San Jose (5.6 miles)
  • Temple Beth-El (6.3 miles)
  • St Ann's Catholic Church (7.1 miles)

Hospitals

  • Innova Hospital San Antonio (2.4 miles)
  • San Antonio Military Medical Center-SAMMC (3.5 miles)
  • US Army (3.5 miles)
  • San Antonio State Hospital (4.7 miles)

Physicians

  • Southeast OB-GYN Associates PA (2.5 miles)
  • Kidney Treatment Center-East (3.5 miles)
  • Dr.Abraham-Cox Office (4.8 miles)
  • Garcia, Alexandra Magenta Health Rittiman Practice (5.2 miles)
  • John A Campagna (5.3 miles)
  • San Antonio Eye Center (5.4 miles)
  • SAGA - San Antonio Gastroenterology Associates, P.A. (5.5 miles)

Restaurants

  • McDonald's (3.4 miles)
  • McDonald's (3.5 miles)
  • Taco Bell (4 miles)
  • Taco Cabana (4 miles)
  • Church's Chicken (4.1 miles)
  • Henry's Mexican Restaurant (4.1 miles)
  • Chick-Fil-A (4.4 miles)

Cafes

  • The Trading Post (3.9 miles)
  • Starbucks (4.5 miles)
  • Starbucks (5.4 miles)
  • Starbucks (5.6 miles)
  • Habibi Cafe (5.8 miles)
  • Baldys Classic Diner (6.7 miles)
  • Starbucks (7 miles)

Parks

  • Lou Karden Memorial Park (5.8 miles)

Transportation

  • Enterprise Rent-A-Car (5.8 miles)
  • Exit 567/Fredericksburg Rd/E (7.3 miles)

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