Normandy Terrace Nursing & Rehabilitation Center in San Antonio, TX
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841 Rice Road, San Antonio, TX 78220
For more information about senior living options: (844) 490-3973
The staff are caring and professional. The facility is clean, welcoming, and feels like a home. Detrail Neal is helpful, kind, and professional in admissions. The admissions team makes families feel welcome. Gabriella and Lisa are fantastic and have made a positive difference. The DON and administrator are dedicated, genuine, and caring. Since Creative Solutions took over, the facility has shown positive improvements. The food is amazing and residents are active. The staff across departments provide outstanding care and support. Families feel heard and well supported by the staff.
The facility is described as rat-infested, with bed bugs in the rooms and cameras installed in the dining area to catch pests. Nurses are accused of neglecting residents and failing to notify families promptly after serious medical events. The admissions and administration are criticized as rude, unhelpful, and even threatening to involve the police. The building is described as old, dirty, stinky, and filthy, with staff deemed careless and rude. Staff are described as mean and lacking empathy toward residents. Understaffing is cited as contributing to inadequate care, especially for dementia patients. At least one reviewer calls the place the worst for a loved one, reflecting extreme dissatisfaction.Normandy Terrace Nursing & Rehabilitation Center is best suited for families seeking a hands-on admissions process and a community that is actively evolving under new ownership, with residents who benefit from engaged programming and family involvement. This is a place where admissions staff, particularly the standout coordinators, will walk families through every step, make tours informative, and help families feel confident about placement. It tends to resonate with those who value ongoing communication, a sense that staff are trying to improve, and residents who participate in activities and appreciate a building that feels welcoming. It may be especially appealing to families who live nearby and want a partner that welcomes input from relatives.
Those who may want to consider alternatives include families prioritizing consistently uniform care, flawless safety records, and pristine, modern facilities. Several reviews point to serious red flags that cannot be ignored: reports of infestations, strong complaints about staff attitudes, and instances of missed or delayed communication during medical events. A number of experiences describe old or cramped rooms, shared bathrooms, and a building that some perceive as depressing or in need of substantial upgrade. For memory care or for residents with high behavioral or medical needs, the variability in staffing and supervision documented by reviewers suggests caution and due diligence.
On the plus side, the core staff and leadership frequently receive heartfelt praise. The admissions team, especially Detrail Neal, consistently earns compliments for making families feel welcome and handling a complex transition smoothly. Several reviews highlight a culture of care among nurses, CNAs, and therapists, with particular nods to the DON and director of nursing for their hands-on involvement and visible commitment. Families report clean rooms, attentive care, and moments when staff go above and beyond to keep loved ones comfortable and connected. Visitors often leave with a sense that Normandy Terrace has the potential to be a true home.
Yet the flip side presents meaningful concerns. Multiple accounts describe inconsistent staffing levels, with implications for timely responses and reliable supervision, especially in sensitive memory care or post-surgical periods. There are persistent, troubling anecdotes about delays in notifying families after incidents, falls that weren’t promptly addressed, and accusations that frontline staff lacked empathy or adequate training. Cleanliness issues crop up in some reviews, rats in the kitchen, lingering odors, bed bugs in rooms, and the atmosphere can feel rundown or outdated to those accustomed to newer facilities. Administrative friction and questionable interactions with some business-office personnel also appear in the discourse, complicating the decision for families weighing financial and care realities.
These pros and cons interact in a practical, decision-focused way. For families who can leverage the disciplined admissions process, ongoing family collaboration, and a resident-centered vibe, Normandy Terrace offers meaningful upside: a caring network, improving programming, and a facility that residents can call home when the care team is aligned with family goals. However, the gravity of the negative experiences, concerning safety, cleanliness, and consistent staffing, means that these positives may be outweighed unless rigorous oversight, regular in-person checks, and clear expectations are established and maintained. In other words, the facility’s gains are real, but they require proactive engagement from families and a willingness to monitor care closely.
In the end, Normandy Terrace functions best as a practical option for families who want close involvement, honest conversation with a responsive admissions team, and a campus that has shown real improvement under Creative Solutions. It is less suitable for those who cannot tolerate mixed quality signals, potential containment gaps in staffing, or ongoing concerns about safety and cleanliness. Prospective residents should plan a focused tour, interview the DON and head of memory care if applicable, request current staffing ratios, and review recent incident reporting and family communication practices. If the goal is a consistently flawless experience, consider other local communities with stronger safety reputations; if the objective is a collaborative, engaged placement near home with visible dedication from leadership, Normandy Terrace merits a careful, deliberate evaluation.
320 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Normandy Terrace Nursing & Rehabilitation Center is an exceptional assisted living community located in the vibrant city of San Antonio, TX. Our community offers a wide range of amenities and care services to cater to the unique needs of our residents.
Our residents can enjoy the convenience of having a beauty salon right within our premises, ensuring they always look and feel their best. We also provide cable or satellite TV, so residents can stay entertained and connected to the world at all times. Community operated transportation is available for our residents, making it easy for them to explore the city and attend various outings.
For those who wish to stay connected online or need access to a computer, we have a well-equipped computer center with Wi-Fi/high-speed internet. Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our experienced chefs. Special dietary restrictions are taken into consideration to ensure all residents receive nutritious and satisfying meals.
We understand the importance of physical fitness, which is why we have a fitness room where residents can engage in exercise programs tailored to their needs. The fully furnished gaming room provides opportunities for social interaction and friendly competition among residents. Our beautiful garden offers a serene outdoor space where residents can relax and rejuvenate amidst nature.
The safety and well-being of our residents are top priorities. With 24-hour call system and supervision, assistance with activities of daily living, bathing, dressing, transfers as well as medication management are readily available when needed. We also offer diabetes diet programs for those with specific dietary requirements. Mental wellness programs aim at promoting emotional health and cognitive stimulation among our residents.
Normandy Terrace Nursing & Rehabilitation Center is conveniently located near various amenities such as cafes, pharmacies, physicians' offices, restaurants, places of worship, and hospitals – providing easy access to essential services within close proximity.
At Normandy Terrace Nursing & Rehabilitation Center, we strive to create an inclusive community where seniors can live comfortably while receiving personalized care and support. Our dedicated staff is committed to ensuring that each resident's needs are met with compassion and respect. Contact us today to schedule a tour and experience the warm and inviting atmosphere of our assisted living community.
Normandy Terrace Nursing & Rehabilitation Center is located at 841 Rice Road, San Antonio, TX 78220 in Bexar County, Texas
Normandy Terrace Nursing & Rehabilitation Center on seniors.fyi includes 5 photos including images showing bedroom, windows, dining, flag, brick building, living room, fireplace, decor, and more.
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