Normandy Terrace Nursing & Rehabilitation Center
Save841 Rice Road, San Antonio, TX 78220
For more information about senior living options: (844) 490-3973
Detrail Neal, the admissions coordinator, is described as helpful, kind, and professional, making every family feel welcome. Gabriella and Lisa are described as extremely kind, caring, and helpful, guiding families through the admissions process. The staff are caring and professional, and the facility is clean, with residents looking happy. Normandy Terrace is described as a beautiful building with excellent care. The staff and administration make visitors feel at home, providing friendly and attentive service. The care team, including CNAs, the dietitian, and the PT team, is outstanding and highly regarded. Families appreciate consistent communication and being kept updated about residents' care.
The reviewer stated the facility is rat-infested, with rats in the kitchen and cameras installed to catch them, and that raccoons frequently enter the building and fall through the roof, with bed bugs also in the rooms. The reviewer described staff as having bad attitudes and claimed that nothing ever gets done. The reviewer warned prospective families not to send their loved ones there, citing neglect such as a grandfather not being notified about a stroke for five hours and multiple falls without family being informed. The reviewer criticized the new business manager as rude and unprofessional, including threats made after being woke up from a nap. The reviewer described the current Normandy Terrace as severely depressing compared to the previous facility. The reviewer asserted that state involvement was needed due to neglect.Normandy Terrace Healthcare and Rehab Center comes across in multiple voices as a place that strives to be more than a routine nursing home. Across reviews written over a span of years, residents, families, and staff describe a facility that has built momentum around engagement, communication, and a sense of home. Several writers note that the building itself has seen improvements and updates, with a commitment to making the space shine and feel inviting for both residents and visitors. The overarching tone is one of a community that is continually evolving, with activity programs shaped by resident ideas and a strong emphasis on family involvement as a core part of daily life.
A recurring theme is the dedication of the people who work there. Reviewers repeatedly praise the "great people" who show up every day to support residents, emphasizing that the staff's care and professionalism are what help Normandy Terrace stand out. Commenters highlight the facility's responsiveness, kindness, and attentiveness, painting a picture of a team that treats residents like family. The sense that staff members genuinely care about the well-being and happiness of residents is echoed by multiple voices, from those who tour the building to those who live there long-term.
Several accounts center on the admissions process, where one or two individuals consistently surface as exceptional guides through what can otherwise be a stressful experience. For many families, a warm welcome, clear communication, and patient, detailed explanations during tours set the tone for a positive impression. In particular, reviewers highlight the admissions coordinator's role in making people feel at home and ensuring that questions are answered and concerns addressed. The ability to tour the facility without pressure and to receive thoughtful guidance about care options feels especially meaningful to those navigating a loved one's transition to long-term care.
Within the admissions arena, one name appears again and again as embodying the ideal approach: DeTrail Neal. Multiple reviewers describe her as the best at her job, noting that she makes everyone feel welcome and helps families move through the process smoothly. Her attentiveness, professionalism, and genuine care are repeatedly cited as reasons families feel confident that their loved ones will be well looked after. The consistency of these positive impressions across several encounters - tours, questions, and the actual admission process - helps reinforce the sense that Normandy Terrace values a high-touch, personal approach to onboarding new residents.
Beyond admissions, the facility benefits from standout staff in leadership and nursing roles who are remembered fondly by families. Gabriella (Gabriella Salinas) and Lisa (the Director of Nursing) are singled out for their kindness, care, and helpfulness during critical moments of decision-making about placement. Families recount how Gabriella and Lisa provided tours, answered questions with patience, and offered reassurance during what can be an emotional and challenging time. The presence of a caring leadership team, coupled with on-the-ground supports, seems to contribute to a sense of confidence that the facility can meet both medical and emotional needs.
Other staff contributions are celebrated in detail as well. One reviewer mentions Mrs. Rose in admissions, alongside a dedicated dietician, physical therapy team, and a dependable cohort of CNAs (including Clay, April, Kim, and Crystal) who collectively ensure residents receive attentive care. When families speak of "excellence," these individuals are often cited as the backbone - reliable, attentive, and consistently willing to go the extra mile. The sense of teamwork felt in the halls - between admissions, nursing, dietary, therapy, and direct care staff - appears to be a hallmark of the Normandy Terrace experience for many families.
Not every voice is wholly positive, and a number of reviews raise serious concerns that deserve attention. Some writers recount experiences of pest problems, such as rats in the kitchen, or other sanitation and safety worries, including bed bugs and wildlife intrusions. A few accounts describe miscommunications or delays in notifying families after critical events, such as a loved one's health deteriorating or experiencing a medical emergency. One reviewer even describes a negative interaction with a new business manager, labeling the experience as disappointing and unprofessional. These cautions underscore the reality that, like many facilities, Normandy Terrace faces ongoing challenges and that individual experiences can vary widely.
Despite the spectrum of feedback, several families express unwavering appreciation for the care their loved ones received, noting personal thank-yous to staff and doctors, and praising the ability to maintain open lines of communication with administrators. Testimonials highlight gratitude for the care teams' ability to keep families informed, to provide thoughtful care plans, and to create moments of comfort and dignity for residents. A sense of trust and respect, earned through consistent interactions with nurses, CNAs, and administrative staff, is a common thread in the more favorable reviews, as families reflect on care that felt compassionate, attentive, and capable.
In sum, Normandy Terrace emerges as a facility with a strong - often shining - narrative of care, community, and staff dedication. Positive experiences frequently center on a welcoming admissions process, caring leadership, and a team of nurses, therapists, and aides who treat residents with warmth and professionalism. The most critical voices remind readers that challenges exist and that ongoing attention to safety, communication, and responsiveness is essential. For families considering Normandy Terrace, the picture is nuanced: a place with clear strengths in compassionate care and relationship-building, tempered by the realities many long-term care communities face. Visitors and prospective residents might find comfort in speaking directly with admissions and the nursing leadership to gauge how current operations align with their expectations and needs.
320 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
San Antonio International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Normandy Terrace Nursing & Rehabilitation Center is an exceptional assisted living community located in the vibrant city of San Antonio, TX. Our community offers a wide range of amenities and care services to cater to the unique needs of our residents.
Our residents can enjoy the convenience of having a beauty salon right within our premises, ensuring they always look and feel their best. We also provide cable or satellite TV, so residents can stay entertained and connected to the world at all times. Community operated transportation is available for our residents, making it easy for them to explore the city and attend various outings.
For those who wish to stay connected online or need access to a computer, we have a well-equipped computer center with Wi-Fi/high-speed internet. Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our experienced chefs. Special dietary restrictions are taken into consideration to ensure all residents receive nutritious and satisfying meals.
We understand the importance of physical fitness, which is why we have a fitness room where residents can engage in exercise programs tailored to their needs. The fully furnished gaming room provides opportunities for social interaction and friendly competition among residents. Our beautiful garden offers a serene outdoor space where residents can relax and rejuvenate amidst nature.
The safety and well-being of our residents are top priorities. With 24-hour call system and supervision, assistance with activities of daily living, bathing, dressing, transfers as well as medication management are readily available when needed. We also offer diabetes diet programs for those with specific dietary requirements. Mental wellness programs aim at promoting emotional health and cognitive stimulation among our residents.
Normandy Terrace Nursing & Rehabilitation Center is conveniently located near various amenities such as cafes, pharmacies, physicians' offices, restaurants, places of worship, and hospitals – providing easy access to essential services within close proximity.
At Normandy Terrace Nursing & Rehabilitation Center, we strive to create an inclusive community where seniors can live comfortably while receiving personalized care and support. Our dedicated staff is committed to ensuring that each resident's needs are met with compassion and respect. Contact us today to schedule a tour and experience the warm and inviting atmosphere of our assisted living community.
Normandy Terrace Nursing & Rehabilitation Center is located at 841 Rice Road, San Antonio, TX 78220 in Bexar County, Texas
Normandy Terrace Nursing & Rehabilitation Center on seniors.fyi includes 5 photos including images showing bedroom, windows, dining, spacious, landscaping, pathway, trees, flag, and more.
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