Mystic Park Nursing & Rehabilitation Center

Pros

• The staff at Mystic Park is caring and attentive, with specific praise for Amanda and Cassie for their excellent treatment of residents.
• Many families appreciate the effort put into keeping residents safe during the COVID-19 pandemic.
• The facility is well-staffed compared to other options, providing peace of mind for families.
• Residents have access to various programs designed to support hydration and engagement in activities.
• Some family members express gratitude for the administrative staff's assistance with financial matters and paperwork.
• Overall, there are positive remarks about the cleanliness, orderliness, and quality of care provided by dedicated nursing staff at Mystic Park.

Cons

• The facility exhibits neglectful care towards the elderly and fails to provide consistent attention to residents.
• Communication regarding staff changes is lacking, leaving families uninformed about their loved ones' care team.
• The cleanliness of the rooms is subpar, with leftover items from previous residents indicating poor housekeeping standards.
• There are serious concerns about medication management, leading to potential health risks for residents.
• Administrative staff often appear dismissive and uncaring when issues are raised by families.
• Some family members express dissatisfaction with the quality of food and find the environment lacking in engaging activities.
• There are reports of staff being annoyed and unhelpful during interactions with families.
• Financial issues arise due to delays in refunds owed to former residents, causing frustration among families.
• Staff may require reminders to perform basic tasks, indicating possible lapses in attention or training.
• Families feel that their concerns about resident well-being are not taken seriously by management.

Review

Mystic Park has garnered a mix of feedback from families regarding the care provided to their loved ones in this assisted living and rehabilitation facility. The experiences shared reflect a wide range of sentiments, highlighting both the commendable aspects of the staff's dedication and the concerns about operational shortcomings. This article aims to synthesize these reviews into a cohesive narrative that encapsulates the essence of what families have experienced while placing their trust in Mystic Park.

For some, Mystic Park is synonymous with quality caregiving and comfort during challenging times. Family members have expressed gratitude for specific staff members like Amanda and Cassie, who they believe genuinely connect with residents. Such testimonials underline how positive interactions can ease familial anxiety, especially when looking after a loved one suffering from difficult medical conditions. A reviewer noted that knowing their mother was happy upon returning home gave them peace, suggesting that compassionate care positively impacts not just the patients but also their families.

However, this sentiment is countered by several alarming reviews concerning neglectful practices within the facility. Reports of unclean rooms, leftover belongings from previous residents, and inconsistent meal schedules paint a troubling picture of overall hygiene and organization. Families mentioned witnessing occurrences where medications were administered incorrectly multiple times, attributing severe health declines to these oversights ? raising significant concerns about patient safety protocols at Mystic Park. One particularly distressing claim suggested that such negligence could have contributed to a resident's death.

Effective communication emerged as another critical issue among reviewers. Families expressed frustration when vital caregivers left without notice or when management failed to relay essential information regarding changes in care personnel. Instances where patients were forgotten after meals showcased apparent gaps in attention and oversight that strained family trust further. In contrast, one review praised higher staffing levels compared to other facilities; however, this did little to assuage concerns regarding accountability during caregiving situations.

While many families conveyed dissatisfaction with administrative responsiveness?such as issues related to payments or reimbursements?others reflected on positive interactions with staff members who went above their duties in supporting family needs through processes like financial assistance or power-of-attorney arrangements. Specific individuals like Belinda and Hilary received commendations for their helpfulness amidst an otherwise stressful situation filled with uncertainties about loved ones' well-being in a nursing facility environment.

Several reviewers highlighted structural challenges within Mystic Park?s operations?pertaining mainly to cleanliness standards and food service quality?which seem to correlate directly with resident satisfaction levels. Though some acknowledged friendly staff interactions, complaints about meal options being limited or unappetizing persisted among those seeking engaging environments for elderly residents suffering from dementia or other conditions requiring special attention.

In conclusion, it becomes clear that choosing an assisted living facility like Mystic Park requires careful consideration rooted in personal experience and detailed observations from family members who have entrusted their loved ones? care there. While some residents benefit significantly from compassion-driven support provided by dedicated staff members, systemic flaws related to medication administration, communication lapses concerning staffing changes, cleanliness issues, and underwhelming meal services persistently plague perceptions of quality at Mystic Park?creating an impression of inconsistency overall in terms of patient care standards expected at such facilities. As prospective families weigh their options for long-term care solutions for aging relatives battling illness or needing assistance with daily activities, taking these mixed insights into account will be crucial for making informed decisions moving forward.

Restaurants

• Bahama Buck's (0.4 miles)
• The Bend (1 miles)
• Hacienda Vallarta (1.5 miles)
• Chick-Fil-A (2.3 miles)
• Whataburger (2.7 miles)
• McDonald's (3 miles)
• Whataburger (3.1 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)
• H-E-B Pharmacy (2.5 miles)
• Walgreens (2.6 miles)

Physicians

• Texas Medclinic (2.7 miles)
• Medical Center Ophthalmology Associates (2.9 miles)
• Aurora Clinic (3.2 miles)
• Jefferson Family Practice (3.2 miles)
• Gastroenterology Consultants of San Antonio (3.3 miles)
• Consultants in Pain Management (3.3 miles)
• Eye-Deal Vision (3.5 miles)

Hospitals

• Foundation Surgical Hospital Of San Antonio (3.3 miles)
• Audie L. Murphy Memorial VA Hospital (3.9 miles)
• Audie L Murphy Memorial Veterans Hospital (4 miles)
• University Hospital Sky Tower (4.1 miles)
• University Hospital (4.1 miles)
• St Luke's Baptist Hospital (4.2 miles)
• Methodist Hospital (4.4 miles)

Cafes

• Hookah Layal Cafe (3.7 miles)

Theaters

• Cinemark San Antonio 16 (3.9 miles)
• Regal Huebner Oaks & RPX (4.3 miles)

Parks

• Medical Center Volleyball Courts (4.1 miles)

Places of Worship

• Masjed Beit El Magdes (4.3 miles)
• Our Lady of Guadalupe Catholic Church (4.4 miles)