Meridian Care

Pros

• The social worker was very nice and provided prompt assistance in finding hospice care when needed.
• The overall cleanliness of the facility is commendable, contributing to a positive environment.
• Some staff members genuinely care about the residents and their well-being.
• The reviewer found the first day of care to be perfect, indicating that there are positive experiences within the facility.
• Despite concerns, one review emphasizes that they believe in the staff's capabilities and had confidence based on their experience.

Cons

• The staff was neglectful, leaving the husband unattended and sitting in a wheelchair without proper supervision.
• The care and services provided were unsatisfactory, with the husband left in bed for several days without being taken for adequate activities.
• Communication from administration was poor, as they did not call family members when problems arose.
• Residents were not receiving basic needs, such as water or hygiene care, leading to discomfort and distress.
• There were significant delays in addressing urgent care needs, resulting in residents being left soiled and uncomfortable for extended periods.
• The family found it extremely challenging to work with the facility staff regarding health concerns and felt that complaints were not adequately addressed.
• Overall experiences indicated a lack of responsiveness from the facility, prompting families to seek alternative options for care.

Review

The experiences shared by family members of residents at Meridian Care reveal a concerning pattern regarding the quality of care and overall management within the facility. Initially, some families report a promising start, with well-intentioned staff seemingly dedicated to providing a comfortable environment for their loved ones. However, as time progressed, many of these families encountered serious issues that deeply affected their confidence in the care provided to residents.

One family vividly describes an alarming incident on their second day when they discovered their husband sitting alone in a hallway while nurses appeared inattentive and unengaged. The alarming detail that he had managed to flee through sliding doors meant to be monitored raised immediate concerns about safety protocols and staff vigilance. This lack of supervision continued to manifest as another family noted their father being left unattended while experiencing distressing conditions, such as sleeping in his wheelchair during lunchtime. This patient neglect raises critical questions about the extent of monitoring and attention required for vulnerable patients.

The frustrations didn't end there; multiple reviewers expressed dissatisfaction with the level of personal care provided. One family reported that, despite hiring additional help, their loved one was often left immobile on their bed for days without any assistance getting up or engaging in activities. Therapy sessions were reportedly conducted ineffectively when staff combined various types—physical, occupational, and speech therapy—into just one hour instead of allowing focused time for each discipline. Such oversights highlight systemic inefficiencies within Meridian Care’s staffing practices and program execution.

Communication also emerged as a significant barrier between families and Meridian Care staff. A recurring theme was the inadequate response from administration when problems arose regarding resident care. Multiple families recounted feeling compelled to escalate concerns directly to higher-level supervisors due to perceived negligence or indifference from regular nursing staff. This disconnect not only contributed to stress but also fostered feelings of distrust over how issues were handled—a situation exacerbated by administrative failures to promptly notify family members during emergencies or changes in health status.

On top of communication problems, basic standards of hygiene and comfort appeared frequently neglected. One reviewer described a distressing scene where they found a resident soaked in urine without proper sanitary measures taken over an extended period—an image that starkly depicts lapses in daily care routines expected within any residential facility specializing in elder care or rehabilitation services. The lengthy delay before assistance arrived further demonstrates critical shortcomings in timely interventions which should be fundamental to patient dignity and health.

Despite these troubling accounts, some aspects of Meridian Care received commendation from reviewers who appreciated cleanliness throughout the facility and occasional instances where individual staff members displayed genuine compassion towards residents. These positive notes provide a glimpse into potential areas where improvements could take place if all team members adhered more closely to established standards rather than adhering merely to minimum requirements.

Ultimately, families seeking care for loved ones at Meridian Care are encouraged to exercise caution based on previous testimonials reflecting challenges related to communication barriers, inadequate personal attention, safety oversights, and delayed responses by staff when urgent situations arise. Ensuring that one’s loved one receives comprehensive care necessitates thorough research into alternative options available in the area so that informed decisions can be made regarding what is best suited for individual health needs.

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)
• Walgreens (3 miles)
• Worldwide Clinical Trials (3.4 miles)

Restaurants

• McDonald's (1.1 miles)
• Raising Cane's Chicken Fingers (1.1 miles)
• In-N-Out Burger (2.2 miles)
• Whataburger (2.6 miles)
• Chick-Fil-A (2.6 miles)
• Wingstop (2.7 miles)
• Panda Express (2.8 miles)

Physicians

• Medical Center Ophthalmology Associates (1.9 miles)
• Northeast Prohealth (2.2 miles)
• Northeast Internal Medical Associates (2.3 miles)
• Conviva Care Center Live Oak (2.4 miles)
• Garcia, Alexandra Magenta Health Rittiman Practice (3.2 miles)
• Northeast Pediatric Associates (4 miles)
• Drs Bloom & Lynch/Vision Source (4.3 miles)

Parks

• Converse Park Playground (2 miles)
• Lou Karden Memorial Park (2.5 miles)
• Converse City Park (3.1 miles)
• Comanche Lookout Park (4.2 miles)

Cafes

• Starbucks (2.2 miles)
• Starbucks (3.4 miles)
• Kung Fu Tea (3.4 miles)
• La Media Luna Cafe (4.7 miles)
• Theory Coffee Company (5.5 miles)
• Habibi Cafe (6.8 miles)
• Starbucks (6.9 miles)

Hospitals

• San Antonio Military Medical Center-SAMMC (5.4 miles)
• US Army (5.6 miles)
• Baptist Health Systems (6.6 miles)

Transportation

• Skyplace Center (6.5 miles)
• Terminal A (6.7 miles)
• San Antonio International Airport (SAT) (6.7 miles)
• Terminal 1 Arrivals (6.7 miles)
• American Airlines (6.7 miles)
• Rental Car Center (6.7 miles)
• Southwest Airlines Cargo (7.1 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (6.7 miles)
• Good Shepherd Catholic Church (6.8 miles)