The Courtyards At Pasadena

Pros

• The residents at The Courtyards at Pasadena are well cared for and safe, with attentive nursing and administrative staff exceeding expectations.
• Many family members appreciate the cleanliness of the facility, including the dining area and common areas.
• Residents enjoy a variety of activities that keep them engaged, such as games, exercise sessions, and holiday festivities.
• Staff members are described as friendly and compassionate, knowing the likes and dislikes of each resident to enhance their comfort.
• Family members have expressed gratitude for the thoughtful care provided, noting moments that bring joy to their loved ones, like Christmas parties and live music events.
• Communication between staff and family is encouraged, ensuring that feedback is welcomed to improve the care experience.
• Unannounced visits reveal consistent quality in care for residents, showcasing transparency in daily operations.
• The facility offers a range of meal options tailored to meet residents' needs, contributing to a positive dining experience.

Cons

• The staff members at The Courtyards at Pasadena were described as "hit-and-miss," with some caregivers being "a little lax."
• A visitor reported that their brother-in-law did not make significant progress during rehab and was sent home unprepared for the next stage of care.
• One reviewer expressed dissatisfaction, stating they found their mother "laying in her own feces" and noted that the room was in poor condition, with rotting food and inadequate attention from staff.
• Another person mentioned feeling concerned about the lack of improvement in their brother-in-law's rehabilitation despite extending his stay and paying extra.
• A family member felt that, although the facility was clean, they received a shocking experience upon an unexpected visit on Christmas Day, highlighting serious neglect in care.
• There is mention of frustrations regarding appointment requirements for visits due to COVID-19 restrictions, adding stress to family dynamics.

Review

The Courtyards at Pasadena has garnered a range of reviews that reflect varied experiences and opinions regarding the care of residents in this facility. Many families have had positive interactions with the staff, praising their attentiveness and dedication to the needs of their loved ones. One family shared that they were impressed with how well the nurses and caregivers took the time to know their grandmother's preferences, demonstrating genuine kindness and consideration toward her well-being. This familial engagement, including recognizing likes and dislikes, played a significant role in providing comfort to both the resident and the family members, who found reassurance in seeing their loved one happy.

The dining experience at The Courtyards has also been highlighted as satisfactory by several reviewers. The dining room was reported to be clean, free from unpleasant odors, and maintained adequately. Residents were provided with a menu that offered a variety of meal choices—a detail appreciated by those visiting loved ones. This element is crucial not only for nutrition but also for fostering a sense of autonomy among residents who are able to make choices about what they eat each day.

Despite these positives, some families reported concerns regarding specific aspects of care received at The Courtyards. A particularly distressing account detailed a visitor's shocking discovery on Christmas Day—one resident was reportedly found in unsanitary conditions, which led them to remove their loved one from the facility immediately after witnessing such neglect. This alarming incident raises questions about oversight and consistency in care standards within sections of The Courtyards' operations.

On another note, feedback regarding rehabilitation services highlighted mixed results as well. An individual recounted their brother-in-law's experience with physical therapy during his stay; unfortunately, he did not achieve expected improvements despite extended rehabilitation efforts costing an additional $3,000. While medications were administered appropriately under supervision, there was dissatisfaction with his progress towards regaining mobility after his stay concluded—suggesting more robust communication might be needed between families and staff regarding realistic expectations for rehabilitation.

Many reviewers expressed gratitude for activities organized by The Courtyards’ staff designed to engage residents mentally and socially while providing relief from solitude. These activities included bingo games, exercise sessions tailored to various mobility levels, and holiday celebrations that visibly uplifted spirits within the community environment. Such efforts help create opportunities for social interaction among residents while simultaneously promoting mental acuity—a critical factor in long-term health care settings.

Families emphasized that communication between staff and relatives significantly impacts overall satisfaction with care quality at The Courtyards. Covering regular check-ins or monthly meetings with administration allowed families to voice suggestions or articulate concerns directly related to their loved ones' experiences—something many deemed vital for fostering trust. In navigating this transition into assisted living or skilled nursing environments can be incredibly challenging; however, knowing that staff are approachable makes it easier for families to feel involved in ensuring that their loved ones receive attentive and compassionate care throughout their residency.

In summary, while there are numerous positive aspects characterized by cleanliness, friendly staff interactions, engaging activities for residents, varied meal options witnessed during visits—and overall competent medical support—the facility also faces challenges necessitating improvement concerning consistency in caregiving practices across all departments and ensuring transparent lines of communication with family members about rehabilitation goals and daily wellbeing observations during each resident’s stay at The Courtyards at Pasadena.

Restaurants

• Whataburger (0.3 miles)
• Jack In The Box (0.4 miles)
• Don'key's Mexican Food (1.4 miles)
• Sonic Drive-In (1.5 miles)
• Chipotle Mexican Grill (2 miles)
• Jimmy Changas (2 miles)
• Raising Cane's Chicken Fingers (2.2 miles)

Physicians

• Harris County Public Health Southeast Clinic (0.6 miles)
• Deer Park Family Clinic (1.6 miles)
• Kirkwood Medical Associates - Deer Park Office (1.8 miles)
• Pasadena Eye Associates (2.6 miles)
• Dr Jimmy Doan's Office (2.8 miles)
• Nag Clinics (2.9 miles)
• Yerramadha Muralidhar MD PCP Associates of Pasadena (2.9 miles)

Cafes

• Sycamore Grounds Coffee House (0.9 miles)
• Starbucks (1 miles)
• Starbucks (2.2 miles)
• Starbucks (8.5 miles)
• Panera Bread (8.5 miles)
• Starbucks (8.9 miles)

Pharmacies

• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.1 miles)
• Walgreens (2.4 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.8 miles)
• Walmart Pharmacy (3.1 miles)

Places of Worship

• Southern Baptist Convention (2 miles)
• Memorial Baptist Church SBC of Pasadena (2.1 miles)
• First Presbyterian Church (2.8 miles)
• First United Methodist Church of La Porte (4 miles)
• St Bernadette Catholic Church (7.7 miles)

Hospitals

• St. Luke's Health - Patients Medical Center - Pasadena, TX (2.7 miles)
• Comdet Design (8.1 miles)

Parks

• Crenshaw Park (3.4 miles)
• Bay Pointe Neighborhood Park (5.9 miles)
• Bay Knoll Park (7 miles)
• Sagemeadow Park (7.9 miles)
• University Green Park - Doggie Walk/Run (8.2 miles)
• Challenger 7 Memorial Park (8.5 miles)
• Baytown Nature Center (8.6 miles)

Transportation

• Houston Hobby Baggage Claim (7.8 miles)
• West Concourse (7.8 miles)
• Tsa Checkpoint Hobby Airport Houston (7.8 miles)
• William P. Hobby Airport (HOU) (7.8 miles)
• Southwest Airlines (7.8 miles)
• Central Concourse (7.8 miles)
• National Car Rental (8.3 miles)