Southmore Park Apartments

Pros

• They have lived in these apartments twice and have always been very comfortable there.
• Maintenance is good; tenants can call and it is fixed the next day or as soon as possible.
• They have not experienced theft or damage to their property, and they feel safe there.
• They think it's a safe place for them and their children.
• They sincerely recommend the complex for apartments in the area.
• The staff at the office were kind, polite, and helpful.
• They moved in a couple of months ago and haven't had any issues; it's a good spot for them and their kids.
• They described renovations as excellent.

Cons

• They report pest infestations, including termites and roaches, making the property feel uninhabitable.
• They complain about frequent hot-water outages with little to no notice and no accommodations.
• They describe mold and water damage in ceilings.
• They criticize management for unprofessional, snarky, and unresponsive behavior.
• They note slow or unreliable maintenance with promises that go unkept and appointments that are missed.
• They allege remodeling occurs while tenants live in units, creating a mess and extra cleaning or fees.
• They express safety concerns due to lack of fencing or security and reports of suspicious individuals.
• They accuse the move-in process of deceptive practices, including deposits, transfer fees, and unready apartments.

Review

The collection of reviews reads like a chorus of mixed experiences, with a strong current of dissatisfaction flowing through most accounts. On balance, many tenants describe persistent problems that touch almost every aspect of living there: maintenance delays and incomplete fixes, uncomfortable conditions inside the units, pest and safety concerns, and frustrating interactions with management. A handful of comments hint at better moments or longer-tenured residents who feel more positive, but those instances are far outweighed by complaints about reliability, safety, and communication.

Maintenance and utilities emerge as a repeated source of trouble. One resident recounts a white-knuckle sequence around a small hole that was supposedly repaired but ended up creating larger dirt-filled potholes in the parking area, with cars driving over them and further disturbing the makeshift repair. Another recurring complaint is the lack of hot water, sometimes for days or even up to a week, with no accommodations offered to residents who rely on consistent access. Several reviews mention ongoing remodeling that spills over into everyday life - dust, debris, and mess in living spaces - along with promises and transfer costs that feel like miscommunications or misrepresentations. The plumbing also disappoints: sinks and showers with water damage, backflow or water pooling in the sink after using the dishwasher, and even reports of rocks "coming out" of faucets. A few notes acknowledge improvements in maintenance for some staff, particularly two workers named Richard and Jorge, but those positives are framed as exceptions rather than the rule.

Pest and environmental issues compound the frustration. Multiple posts allege a roach infestation, and at least one online claim (not necessarily tied to a single reviewer's firsthand visit) asserts termites in the property. Mold appears in references to ceiling leaks and water damage, contributing to concerns about air quality and livability. For some residents, the odor problem is severe enough to require candles and other measures to mask a sewer-like smell inside the apartment. The combined effect of pests, odors, and water-related damage paints a picture of deteriorating conditions that many commenters say are neglected or inadequately addressed by management.

Safety and security concerns are a central undercurrent in several reviews. Pictures of holes in the parking area, a lack of gates or proper security, and reports of a near-matal moment with a neighbor's head sticking into a door or a person repeatedly lingering near units all contribute to a sense of vulnerability. Some residents describe encounters with a "druggie" near their doors and advise that the lack of fencing, gates, and responsive security makes the complex unsuitable for families, seniors, or single women. Police contact is mentioned, but with a troubling sentiment that if an offender doesn't actually commit a crime, little can be done. Taken together, these stories frame a tenancy where personal safety feels uncertain and residents feel compelled to defend themselves and remain vigilant.

The management and communication experiences are consistently criticized. A recurring theme is unresponsiveness: emails and calls unanswered, appointments missed, and a perceived mismatch between promises and actions. Some reviewers call the owner's responses snarky, unprofessional, or lacking in empathy, especially when residents raise legitimate concerns or threaten outside escalation. Complaints about the process of moving between units - add-on fees, transfer promises that aren't honored, and remodeling chaos - further color the picture of management as reactive rather than proactive. There are mentions of improvements under new or different management in a few reports, with some staff members described as polite and helpful, but these are interspersed with long-standing criticisms about integrity, respect, and consistent standards.

Within the mixed testimonials, there are still a few positive notes worth acknowledging. A couple of reviewers emphasize that, if you're willing to tolerate the downsides, the complex can be comfortable and affordable, and that maintenance can be responsive in practice for some residents. There are stories of long-term tenants who feel safe neighbors-wise, and some who say they've not had personal conflicts with neighbors or major issues with theft - at least not in their own experience. A few people speak highly of the friendliness or professionalism of specific staff members in certain visits, suggesting that the property is not uniformly terrible across all interactions.

If you're weighing a move to this complex, the collection suggests a careful cost-benefit analysis. The negatives - inconsistent hot water, water and mold problems, pervasive pests, ongoing remodeling debris, and a management team that many describe as unresponsive or lacking in professional courtesy - are significant. They're offset, for some, by occasional maintenance successes, short-term fixes, or personal experiences of safety and neighborhood suitability. However, for many reviewers, the combination of unresolved structural and sanitary issues, safety concerns, and frustrating communications would be a deterrent to moving in without substantial assurances and a clear plan for remediation. In short, the overall sentiment tilts toward caution: potential residents should proceed with thorough inquiries, insist on verifiable timelines for fixes, and prepare for possible ongoing challenges beyond a standard tenancy.

This area of Pasadena, Texas offers a convenient and diverse array of amenities for senior living. With several places of worship nearby, including Southern Baptist Convention and St Bernadette Catholic Church, residents have access to spiritual support and community engagement. There are also numerous restaurants such as El Bolillo Bakery and Jason's Deli, providing a variety of dining options. Health care needs can be met with several physician offices and pharmacies in close proximity, ensuring easy access to medical services. Additionally, the presence of St. Luke's Health - Patients Medical Center provides quality healthcare facilities within reach. For recreational activities, parks like Crenshaw Park and Challenger 7 Memorial Park offer green spaces for relaxation and outdoor enjoyment. Transportation is also convenient with William P. Hobby Airport located just 6.4 miles away, providing easy access for travel needs. Overall, this area provides a well-rounded environment for seniors looking for a comfortable and accessible place to live in Pasadena.

Places of Worship

• Southern Baptist Convention (0.8 miles)
• First Presbyterian Church (3.5 miles)
• Memorial Baptist Church SBC of Pasadena (3.9 miles)
• First United Methodist Church of La Porte (6.1 miles)
• St Bernadette Catholic Church (9 miles)

Restaurants

• El Bolillo Bakery (1.3 miles)
• Jack In The Box (1.7 miles)
• Whataburger (1.8 miles)
• McDonald's (1.8 miles)
• Jason's Deli (1.9 miles)
• Refresqueria Arco Iris (1.9 miles)
• Chick-Fil-A (2 miles)

Physicians

• Harris County Public Health Southeast Clinic (1.5 miles)
• Nag Clinics (3 miles)
• Deer Park Family Clinic (3.4 miles)
• Kirkwood Medical Associates - Deer Park Office (3.4 miles)
• Pasadena Eye Associates (3.6 miles)
• Yerramadha Muralidhar MD PCP Associates of Pasadena (3.7 miles)
• Dr Jimmy Doan's Office (4 miles)

Cafes

• Sycamore Grounds Coffee House (1.5 miles)
• Starbucks (2.3 miles)
• Starbucks (3.1 miles)
• Starbucks (8.3 miles)
• Starbucks (9.6 miles)
• Panera Bread (9.6 miles)

Pharmacies

• Walgreens (1.9 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.9 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.7 miles)
• Walmart Pharmacy (5.1 miles)

Hospitals

• St. Luke's Health - Patients Medical Center - Pasadena, TX (3.7 miles)
• Comdet Design (7.4 miles)

Parks

• Crenshaw Park (3.8 miles)
• Bay Pointe Neighborhood Park (7.1 miles)
• Sagemeadow Park (7.5 miles)
• Bay Knoll Park (8.2 miles)
• Gene Green Beltway 8 Park (9.4 miles)
• Challenger 7 Memorial Park (9.6 miles)

Transportation

• Houston Hobby Baggage Claim (6.4 miles)
• West Concourse (6.4 miles)
• Tsa Checkpoint Hobby Airport Houston (6.4 miles)
• William P. Hobby Airport (HOU) (6.4 miles)
• Southwest Airlines (6.4 miles)
• Central Concourse (6.4 miles)
• National Car Rental (6.8 miles)