2034 Sundance Parkway, New Braunfels, TX 78130
For more information about senior living options: (844) 490-3973
The facility is lovely and the staff are very nice. The nursing staff and ED are amazing. Sundance Inn is a beautiful, clean facility with an outstanding therapy team. The leadership is accessible and has a great reputation in town. Sabrina Fulfer is the epitome of professionalism and knowledge. Kayla Jackson is calm, collected, and one of the best nurses with a positive attitude. The therapists and staff are fantastic and genuinely caring. The facility is well managed, spotless, and smells great. Sundance Inn is the best rehab facility; the staff is caring and compassionate.
They say the staff lacks basic professionalism and are condescending to patients' personal hygiene needs. They claim the majority of staff were horrible, with supervisors and nurses disrespectful and ignorant. They describe the facility as severely understaffed, with slow call-button response and missed or delayed medications. They allege racial prejudice against African Americans by the staff. They report food is consistently cold and undercooked, and even accuse the operation of Medicare fraud. They describe pure neglect: patients left in urine, denied showers, and injuries like bedsores from lack of care. They say the equipment and facilities are old or broken with no clear care plans or notes. They assert management prioritizes profit over patient care and moves problematic staff around. They claim patients become dehydrated or malnourished due to poor care and supervision. They refer to the place as a scam or nightmare, not worthy of a loved one's care.This community is best suited for families prioritizing aggressive rehabilitation and a clean, welcoming environment where skilled therapy can drive tangible mobility gains. Sundance Inn Health Center often earns praise for its therapy teams, the quality of the rehab program, and the overall appearance of the facility. For patients recovering from surgery or a serious fall, especially those who respond well to structured PT/OT regimens and benefit from a facility that emphasizes activity and progress, Sundance can deliver meaningful improvements. Those who value private rooms, a pleasant atmosphere, and an attentive therapy staff will find reasons to choose Sundance over peers in the area.
However, families should explicitly consider alternatives if reliable, around-the-clock staffing and consistent daily care are non-negotiables. Numerous reviews underscore persistent staffing shortages, uneven bedside care, and delayed responses to call bells. Instances of urine odors, infrequent bathing, and unaddressed basic needs highlight a risk profile that may deter those with high care needs or loved ones who require vigilant monitoring. Learnings from families who cannot be present daily are especially salient: without strong on-site oversight, gaps in routine care can become significant.
The strongest positives - outstanding rehab therapy, attentive nurses on many shifts, a generally clean and well-kept facility, and a staff that can feel genuinely devoted to patient improvement - offset a number of the main drawbacks for certain residents. Families frequently single out therapists and dedicated caregivers who motivate patients, help them regain independence, and communicate clearly about progress. The atmosphere, when therapy is flourishing and the care team clicks with a patient's goals, can feel like a collaborative effort that moves recovery forward. The best care moments often come from staff who go "above and beyond" in therapy sessions, bedside help, and family communication.
Yet the cons are substantial and recurring enough to impact overall experience. Understaffing remains the most pervasive challenge, with reports of too few CNAs and nurses to cover large wings, delays in basic assistance, and limited qualitative oversight of daily routines. Food quality and presentation are another frequent complaint, with some meals described as cold or unappealing and not aligned with dietary needs. Maintenance of cleanliness and safety on certain days has been questioned, and several families recount lapses in medication timing, supply management, and even room readiness. When issues surface, some families report frustration with communication gaps between administration and front-line staff, and in a few cases, doubts about accountability and rapid problem resolution.
Balancing these factors yields practical guidance for decision-making. If selecting Sundance, prioritize a rehabilitation-focused plan with explicit, written goals and a schedule that reinforces therapy intensity. Request a dedicated point of contact - ideally a case manager or floor supervisor - who will keep families informed about daily progress and any red flags. Probe staffing levels for the specific shift and wing your loved one will occupy, and insist on reliable responses to call bells and timely assistance. Confirm meal plans, dietary accommodations, and the kitchen's ability to deliver consistent, appetizing meals. Finally, evaluate whether a family's ability to participate in daily oversight and advocacy aligns with Sundance's current staffing realities; for some, this hands-on approach is essential to a positive outcome.
In sum, Sundance Inn Health Center stands out for rehab quality and a caring therapy culture, with many residents leaving stronger and more independent. It remains a facility that can deliver exceptional outcomes when therapy is the driver and staff cohesion is strong. But families must weigh the persistent understaffing, care delays, and service inconsistencies that color countless experiences. For those who can monitor care closely and demand rigorous staffing and process improvements, Sundance can be worth the trust. For others who require steadier daily care and consistently high-level support across all shifts, exploring alternatives may align better with long-term peace of mind and reliable recovery.
128 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sundance Inn Health Center is a premier assisted living community located in New Braunfels, TX. Our community offers a wide array of amenities and care services to ensure the comfort and well-being of our residents.
Our residents can enjoy various amenities such as a beauty salon, where they can indulge in pampering and grooming services. The availability of cable or satellite TV ensures that residents can stay connected to their favorite shows and programs. Community operated transportation is provided for convenience, allowing residents to access nearby attractions and run errands.
Our computer center provides access to technology for residents who wish to stay connected with friends and family or engage in personal interests online. The dining room serves restaurant-style meals prepared by our skilled culinary team, offering delicious and nutritious options to meet special dietary restrictions.
Fitness enthusiasts can make use of our fitness room equipped with modern equipment, while those who prefer indoor recreational activities can unwind in our gaming room or small library. Outdoor spaces including a garden provide opportunities for fresh air and relaxation.
At Sundance Inn Health Center, we prioritize the health and well-being of our residents. We offer 24-hour call system and supervision to ensure round-the-clock assistance when needed. Our dedicated staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also available for proper administration of medications.
To promote mental wellness, we have a specialized program in place that focuses on the emotional needs of our residents. Additionally, scheduled daily activities along with resident-run activities create opportunities for socialization and engagement within the community.
Convenience is key at Sundance Inn Health Center, with nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals easily accessible to our residents.
In summary, Sundance Inn Health Center offers a warm and inviting environment where seniors can live comfortably while receiving assistance tailored to their specific needs.
Sundance Inn Health Center is located at 2034 Sundance Parkway, New Braunfels, TX 78130 in Hays County, Texas
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