Sundance Inn Health Center

Pros

• The rehabilitation team, particularly Christy, received high praise for their exceptional care and ability to engage patients in therapy, making it enjoyable for those who typically dislike exercise.
• The facility is described as welcoming, clean, and well-staffed, with receptionists who are nice and helpful.
• Nurse Carrie was recognized for her gentle and attentive care, showcasing the compassionate environment provided by the staff.
• Visitors appreciated the private rooms and amenities that allowed family members to feel comfortable during their visits.
• Several families reported positive experiences with the therapy services that helped their loved ones achieve recovery goals effectively.
• One patient expressed gratitude for the nursing staff’s excellent care and highlighted their dedication in helping him regain mobility after surgery.

Cons

• The facility displayed slipshod practices and lacked adequate communication between staff and administration, leading to significant issues in patient care.
• Staff were unresponsive to patients' needs, with one nurse showing no compassion when asked about fall prevention measures for a patient with Alzheimer's.
• The nursing staff failed to address dietary restrictions, as significant food allergies were ignored during a patient's stay.
• Patients experienced weight loss and dehydration due to inadequate attention and care from the staff, contributing to a decline in their overall health.
• There was an issue with cleanliness and maintenance within the facility, as unvacuumed debris and unfinished construction were left unattended before admitting new patients.
• Family members faced difficulties in obtaining updates on their loved ones' conditions due to lack of phone support on weekends.

Review

The Sundance Inn in New Braunfels has become a focal point of contrasting experiences, especially in its skilled nursing rehabilitation program. The facility appears to evoke a wide range of emotions and feedback from families who have entrusted their loved ones to its care. On one end of the spectrum, some families commend the positive aspects of the facility, notably the rehabilitation team led by Christy. One reviewer expressed profound gratitude for the therapy staff, highlighting that their loved one, typically not fond of physical exercise, looked forward to attending therapy sessions even on off days—a strong testament to the dedication and quality of care provided by Christy and her team. The facility's welcoming atmosphere, its clean environment, and friendly receptionists garnered praise as well. Regular visitors noted that it consistently smelled clean, which is a significant consideration for a skilled nursing home.

However, this positive reflection stands in stark contrast with several critical reviews from other families that experienced significant issues at Sundance Inn. A family member reported an alarming decline in their relative’s health upon transfer from another rehabilitation center. Initially independent and communicative before moving to Sundance, the patient appeared unwell weeks later—losing weight rapidly, refusing food, and even becoming non-verbal. Complaints arose regarding inadequate food service; trays remained untouched and cold while staff claimed assistance would be offered but did not materialize effectively. Issues like unclean room conditions also raised serious concerns about the management's attention to detail during what should have been an organized transition into care.

Another review mirrored these sentiments with distressing accounts of communication breakdowns between staff and family members. Families faced difficulties getting updates about their loved ones over weekends when phone lines went unanswered or calls were dropped frequently—a frustrating experience for those concerned about relatives’ wellbeing during vulnerable times post-surgery or illness recovery. In one instance shared by an anguished family member whose relative was dehydrated and developed thrush during their stay at Sundance Inn, it highlighted a palpable disconnect between healthcare providers' responsibilities and patient needs—a situation worsened by lackluster communication.

Despite some positive experiences shared by reviewers regarding specific caregivers—such as personalized attention received from individual nurses or excellent therapy teams—systemic problems persisted throughout many accounts. A common theme emerged around understaffing claims versus management assertions—the Director of Nursing indicated that staffing was adequate despite reports suggesting otherwise from patients’ perspectives who experienced long response times when calling for help through call buttons.

Instances involving fall risks compounded further frustrations among families struggling with perceived negligence towards high-risk patients; one reviewer recounted an interaction where suggestions to use bed alarms were met with dismissiveness instead of compassion or understanding—the response illustrating potential gaps in training or empathy among frontline staff serving cognitively impaired individuals like Alzheimer’s patients.

Conversely, there were also uplifting narratives surrounding individualized recovery journeys where relatives successfully regained independence within the supportive framework provided at Sundance Inn under qualified professional guidance leading them back into healthier living patterns tailored specifically for each individual’s unique circumstances—a point emphasizing that while some experiences could have been distressingly negative due to lapses within operational standards, others showcased remarkable dedication remaining hidden behind flaws needing urgent addressing before prospective residents can confidently choose such facilities without reservations.

In conclusion, while many reviewers praised specific elements associated with optimal therapeutic outcomes facilitated through engaging rehabilitation methods employed by dedicated personnel at Sundance Inn– there remains a critical need for improvement rooted deeply within overall operational coherence concerning ongoing issues tied directly back towards adequate communications practices alongside staffing resources utilized against patient needs particularly marked by periods like pandemics manifesting heightened challenges unable alone offset merely via positive interactions emerging episodically amidst pervasive shortcomings encountered routinely throughout providing comprehensive care services expected at such important transitional points following medical incidents requiring skilled nursing interventions managing both physical safety support systems alongside emotional reassurance fostering trust toward healing environments essential unto recovery itself made possible only through attentive oversight instilled consistently across all levels alike paramount facing future advancements inevitable necessary rendering these facilities capable meeting myriad expectations directed largely toward those facing daunting challenges confronting health crises inviting accountability now more than ever shaping how we regard such vital centers delivering essential continuance applicable ensuring every voice matters heard starting first within walls they inhabit seeking assurance nothing less would suffice!

Physicians

• Texas Digestive Disease Consultants: New Braunfels (0.1 miles)
• Christus Family Medicine - North New Braunfels (0.1 miles)
• CHRISTUS Trinity Clinic Hill Country - North New Braunfels (0.1 miles)
• River City Imaging Centers (0.3 miles)
• Christus Santa Rosa Surgery Center (0.4 miles)
• CHRISTUS Santa Rosa Physician Ambulatory Surgery Center - New Braunfels (0.4 miles)
• Dr Kelly's Family Practice (0.4 miles)

Pharmacies

• 10 Minute Pharmacy (0.4 miles)
• Gruene Road Pharmacy (0.6 miles)
• R X Relax (1.6 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.9 miles)
• Walmart Pharmacy (3.9 miles)
• CVS Pharmacy (4.4 miles)

Hospitals

• Frank Rubalcava M.D. (0.5 miles)
• PAM Specialty Hospital of New Braunfels (0.5 miles)
• San Antonio Kidney Disease Center Physic (0.7 miles)
• Resolute Health (1.7 miles)
• Christus Santa Rosa Imaging Center (2.1 miles)
• The Crossing Imaging Center (3.7 miles)

Restaurants

• Gruene River Grill (0.6 miles)
• Gruene Hall (0.7 miles)
• Gristmill River Restaurant & Bar (0.7 miles)
• In-N-Out Burger (1 miles)
• BJ's Restaurant & Brewhouse (1.2 miles)
• Whataburger (1.2 miles)
• Willie's Grill & Icehouse (1.2 miles)

Theaters

• Creekside Movie Theaters (1.3 miles)
• Stars and Stripes Drive In Theaters (3.1 miles)

Cafes

• Wicked Voodoo Espresso (1.8 miles)

Parks

• Hinman Island Park (2.4 miles)
• Landa Park (2.8 miles)
• Fischer Park (3.9 miles)

Places of Worship

• Saints Peter & Paul Church (2.8 miles)
• Renew Church (4.2 miles)