Willowbrook Nursing Center

Pros

• The staff at Willowbrook Nursing Center was very good and attentive to the residents' needs.
• The shared rooms were always very clean and well-maintained, providing a comfortable living environment.
• Family members appreciated the regular communication from nursing staff about their loved ones' conditions and care.
• The food served at the facility was varied, well-cooked, and catered to dietary preferences, making it enjoyable for residents and their families.
• The grounds of Willowbrook Nursing Center were large, clean, and well-maintained, offering ample space for residents to walk around safely.

Cons

• The building at Willowbrook Nursing Center needed a lot of work and was dirty, with cockroaches everywhere.
• My aunt's condition worsened during her stay due to lack of proper care in rehabilitation.
• Residents in rehabilitation were excluded from any activities, possibly due to outdated COVID rules.
• The food quality was poor, exemplified by unappetizing meals like cold cheese sandwiches and a cold hotdog for Christmas dinner.
• The overall experience did not justify the money spent on care, as it fell short of expectations.
• There were not enough smoking breaks available during rehab stay.
• Despite the facility being good and staff being attentive, there were still complaints about meal offerings being subpar for some residents' needs.

Review

Willowbrook Nursing Center has garnered a range of feedback from families who have had loved ones stay at the facility, revealing contrasting experiences that highlight significant challenges and successes within its operations. One family member expressed deep disappointment with the care their aunt received during her rehabilitation stay. They reported a stark decline in conditions compared to when another relative had stayed there just three years prior. The review painted a troubling picture of the environment, describing an outdated building rife with cleanliness issues, including a presence of cockroaches that raised serious concerns about hygiene standards.

The reviewer mentioned that their aunt was admitted for treatment of an infected foot but left in worse condition than when she arrived. This deterioration was attributed to her lack of participation in activities outside her room due to restrictions—potentially COVID-related—on residents undergoing rehabilitation. The limitations on engagement not only stunted her recovery experience but also robbed her of social interaction, which is crucial in such facilities. Furthermore, the food provided was criticized as inadequate and unappetizing; examples included cold cheese sandwiches and an especially disheartening cold hotdog served on Christmas day. Overall, the family felt the costs associated with the rehabilitation were not justified given the subpar care and living conditions.

In contrast to this negative portrayal, another individual who spent time at Willowbrook for rehabilitation shared a more favorable experience. While this reviewer noted that smoking breaks were limited, they expressed satisfaction with various aspects of the facility itself. Their room was comfortable, and they found both the environment and staff to be commendable. The review highlighted how essential it is for patients to feel cared for during their recovery journeys—a sentiment echoed through their account where they specifically praised the attentiveness and quality of care provided by staff members.

A different family member recounted their mother’s stay at Willowbrook which lasted over a month, emphasizing that she required nearly round-the-clock assistance due to her health condition. They commended the thoughtful precautions taken by nursing staff to ensure her safety, such as padding around her bed and weight-sensitive alarms designed to alert staff if she moved unexpectedly. Regular communication from nursing personnel about their mother's health status added a layer of reassurance during what could be a stressful period for any family member watching over a critically ill loved one.

The ease with which families could dine with residents significantly enhanced this reviewer’s impression of Willowbrook Nursing Center's commitment to fostering connections. Despite being catered towards older adults—with meals crafted specifically for octogenarians—the reviewer found that food was well-prepared and varied enough to suit different palates; this aspect contributed positively towards making meal times enjoyable instead of merely functional. Sharing meals allowed them to observe firsthand how well-nurtured residents like their mother appeared—always dressed neatly and attended properly by attentive staff.

Beyond personal anecdotes regarding food quality or accommodation comfort levels, these reviews collectively bring attention to essential factors influencing patient care: cleanliness standards within facilities have profound implications on overall health outcomes; dietary provisions significantly affect both recovery morale and physical wellness; and finally, consistent communication plays a critical role in alleviating familial concerns during rehabilitation processes. While some experiences at Willowbrook Nursing Center leaned into disqualification territory due to visible neglect and insufficient attention for certain patients during recent months—it’s also imperative to recognize pockets where dedicated caregiving continues amidst adversity—from effective nursing support systems designed around patient welfare practices—to intentional community engagement efforts previously experienced by other families fortunate enough not just finding temporary respite—but genuinely caring environments too—ideal when navigating difficult life transitions within long-term care settings.

Physicians

• Polk Jr Aaron C MD (0.1 miles)
• Carl Davis, MD (0.1 miles)
• Oral & Facial Surgery Group of East Texas (0.1 miles)
• Lehmann Eye Center (0.1 miles)
• Satir and Satir PA (0.1 miles)
• Doctors Surgery Center (0.1 miles)
• Dolamu Olumide Bamidele Sokunbi (0.2 miles)

Hospitals

• Nacogdoches Medical Center (0.2 miles)
• Surgery Center of Nacogdoches (0.2 miles)
• Nacogdoches Medical Center Hospital (0.3 miles)
• Nacogdoches Surgery Center (1.5 miles)
• Nacogdoches Memorial Hospital (3 miles)
• Nacogdoches Medical Center (3 miles)

Restaurants

• Fuzzy's Taco Shop (0.4 miles)
• Super Yummy Mongolian Stir Fry & Sushi (0.6 miles)
• IHOP (0.9 miles)
• Ocean Buffet (1.3 miles)
• Newk's Eatery (1.3 miles)
• Barnhill's Steak & Buffet (1.5 miles)
• Peking Chinese Restaurant (1.6 miles)

Cafes

• Thumpers Christian Books and Gifts (0.6 miles)
• Shipley Do-Nuts (2.1 miles)
• Starbucks (2.3 miles)

Theaters

• AMC CLASSIC Nacogdoches 6 (1.1 miles)
• Amc Classic 6 (1.2 miles)

Places of Worship

• Church of Christ (1.5 miles)
• Grace Baptist Church (1.9 miles)
• Southern Baptist Convention (2.3 miles)
• Lone Star Baptist Church (2.4 miles)
• Austin Heights Baptist Church (2.5 miles)
• Southern Baptist Convention (2.5 miles)
• Jehovah's Witnesses (2.7 miles)

Pharmacies

• M & S Pharmacy (1.9 miles)
• CVS Pharmacy (2.8 miles)
• Stripling's Drug Store (2.9 miles)

Transportation

• Alamo (2.4 miles)

Parks

• Ruby M. Mize Azalea Garden (2.6 miles)
• Nacogdoches Parks & Recreation (3 miles)