Haven Nursing Home

Pros

• The staff were nice and did their best to care for him.
• The staff were helpful and friendly, and the residents were welcoming.
• The staff were comprised of good people.
• The nurses and aides treated her with great care.
• The facility felt like a family, and the food was great.

Cons

• The reviewer called the facility unprofessional and noted that initial calls were not answered promptly.
• They reported a resident falling with no staff nearby to assist, implying neglect.
• They described the care as awful and the facility as smelling of urine with old, worn beds and equipment.
• They claimed staff generally did not do their jobs and showed a lack of empathy.
• Office management, specifically Stephanie Webb, was accused of harassing the family over debts and failing to offer condolences.
• They alleged a COVID-related death occurred at the facility and criticized visiting restrictions.
• Overall, they described the facility as neglectful and would not recommend it.

Review

A chorus of experiences surrounds this care facility, presenting a landscape that runs from praise to sharp criticism. One reviewer opens with a stark warning about the leadership and culture you might encounter there, noting that the director spends a lot of time on Facebook insulting the President. The message is clear: be careful trusting your loved ones to this group, because in this account the staff's treatment of residents and families will reflect the director's personal beliefs. Such a warning suggests that politics and personal conduct at the top could influence how residents are treated, making the environment feel unpredictable and potentially unsafe for those who rely on others for daily care.

In contrast, another family member reflects on a stay that, while short, left a different impression. An elderly relative - described as a father-in-law - spent a couple of weeks there before moving on to hospice care. This reviewer acknowledges that the staff seemed friendly and did their best to care for him during his time there. They stress a blunt reality: elderly care is a real job and often requires family involvement, because no facility can perfectly fulfill every need. The underlying message is that, even when care is good, you must stay engaged and advocate for your loved one to ensure their needs are met.

The narrative takes another turn with a first-hand account of a troubling moment on the floor. While visiting a grandmother, the writer witnessed an elderly woman fall out of a wheelchair, and there appeared to be no staff nearby to assist. The observer stepped in to help her back into a wheelchair and heard complaints that the staff "normally doesn't do their job." This anecdote highlights concerns about staff responsiveness and the perceived frequency of situations where assistance isn't readily available, painting a picture of a facility where residents could be at risk when help isn't immediately on hand.

A separate review captures a harsher verdict: "Unprofessional. Didn't get passed the initial call." and a blunt warning: "Don't do it. Worse place EVER." The writer insists they would assign a zero-star rating if the platform allowed it, signaling a strong sense of disappointment and distrust. This perspective foregrounds experiences of neglect or poor communication, suggesting that some families feel their concerns were dismissed or mishandled from the outset, with real emotional and logistical consequences.

Another account blends positive personal impressions with serious criticisms about the overall care environment. A family member recalls that their mother endured frequent hospitalizations and developed a bed sore so deep that healing spanned a full year after moving her to this facility. While the reviewer concedes that the staff were kind and that the move helped her avoid further hospital stays, they condemn the medical care as "awful," and they describe the facility as smelling of urine with aging beds and worn-out equipment. This juxtaposition - kind staff amid subpar medical care and infrastructure - paints a complex image where compassion exists alongside tangible quality-of-care concerns.

The most emotionally charged entry concerns the grandmother who died in the facility from COVID. The writer claims the death occurred while the family could not visit due to restrictions, and the room assignments were mishandled - moving her into a room with someone else's belongings still present. They credit the nurses and aides for providing remarkable bedside care and empathy, yet fault the office management, specifically a person named Stephanie Webb, for a perceived lack of empathy and for constant calls about money owed for the four days she remained alive. The reviewer accuses the facility of harassing their family over debt and expresses a clear intention to steer clear of the place moving forward, despite praising the direct caregiving staff.

Yet not all voices mirror this spectrum of concern. A later review rounds back to high praise, proclaiming, "The best nursing home in the area!" The grandmother in this account was there about six months ago, and the writer describes the staff as helpful and friendly, the residents as welcoming, and the environment as family-like with great food. They also mention that other nurses they know in Houston-area facilities spoke highly of the place, emphasizing cleanliness and strong overall care. This positive perspective stands in stark contrast to the earlier criticisms, suggesting that experiences at this facility can be highly variable depending on who is providing care, when, and under what circumstances.

Taken together, the reviews reveal a facility with a deeply mixed reputation. On one hand, compassionate staff and a home-like atmosphere appear to exist and are acknowledged by several families, sometimes accompanied by improvements in patient comfort and daily living. On the other hand, reports of neglect, delayed responses to falls, substandard medical care, old and worn infrastructure, and even contentious debt collection practices paint a troubling picture. The same location can be described as both a "family-like" place with nice care and a site of serious lapses that threaten patient safety and trust. This divergence invites careful scrutiny from prospective families who must weigh personal experiences against documented concerns.

Ultimately, the collection of voices here underscores a critical truth about elder care: outcomes can hinge as much on individual staff, shifts, and interpersonal dynamics as on formal policies. Families are urged to stay engaged, insist on transparent communication, and monitor both the emotional climate and the practical aspects of care. While some residents clearly benefit from dedicated, compassionate teams and a sense of community, others encounter a vulnerable environment where falls, infection control, and administrative attitudes demand vigilance. Whether you are considering admission or visiting regularly, these reviews advocate a cautious, proactive approach to selecting a facility that aligns with your loved one's needs and your family's expectations.

This part of Mexia, Texas offers a variety of amenities and services that would be beneficial for seniors looking to relocate to this area. With several places of worship nearby, individuals can find spiritual fulfillment and community support. There are also a range of dining options, including cafes and restaurants offering diverse cuisines. Transportation options are readily available with U-Haul locations and an airport in close proximity. Additionally, there are pharmacies and medical facilities such as Texas Oncology and Limestone Medical Center within a short distance, ensuring access to healthcare services. Parks provide opportunities for outdoor recreation, while the quiet atmosphere lends itself well to peaceful living. Overall, this area presents a convenient and welcoming environment for seniors seeking a comfortable place to reside in Mexia.

Places of Worship

• Glad Tidings Assembly of God (0.1 miles)
• Antioch Baptist Church (0.5 miles)
• Southern Baptist Convention (0.5 miles)
• First United Methodist Church (0.8 miles)
• Iglesia Pentecostal Camino De Salvacion (0.8 miles)
• God's House of Deliverance (1 miles)
• Southern Baptist Convention (1 miles)

Restaurants

• Joe Friday's Diner (0.3 miles)
• Frankie's Pasta & Pizza (0.4 miles)
• Drillin' Rig Restaurant (0.5 miles)
• Tequena Mexicano Grill (0.5 miles)
• Sonic Drive-In (1 miles)
• Tamale Inn (1 miles)
• Pollo Express (1.2 miles)

Transportation

• Limestone County Airport (0.3 miles)
• U-Haul (0.4 miles)
• U-Haul Neighborhood Dealer (0.8 miles)
• Fort Parker Flying Field (7.5 miles)
• U-Haul Neighborhood Dealer (11.1 miles)
• Teague Municipal Airport (68F) (13.2 miles)
• U-Haul (18.7 miles)

Cafes

• Coffee Cabaret (0.9 miles)
• Soda Shoppe (0.9 miles)
• Farm (1.2 miles)

Pharmacies

• Pharmacy Plus (1 miles)
• CVS Pharmacy (1.3 miles)
• Brookshire's (1.5 miles)
• Walmart Pharmacy (2.3 miles)
• Groesbeck City Drug (11.8 miles)
• Brookshire Food & Pharmacy (11.9 miles)

Parks

• Mexia City Park (1.2 miles)
• Fort Parker State Park (1.5 miles)
• Booker T Washington Emancipation Proclamation Park (6.5 miles)
• Booker T Washington Park Mexia (6.6 miles)
• Jack & Euleta Hawkins Park (11.7 miles)

Physicians

• Allergy & Asthma Center, PA (1.3 miles)
• Texas Oncology-Mexia (1.3 miles)
• Texas Oncology-Groesbeck (11 miles)
• Family Medicine Center (11 miles)
• Etmc First Physicians Clinic (19.2 miles)

Hospitals

• Parkview Clinic (1.4 miles)
• Limestone Medical Center (11 miles)
• Freestone Medical Center (19.3 miles)