Parkwood In The Pines

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  • Interior

    A modern office reception area with a sleek desk and comfortable seating.

  • Decor

    A modern bedroom featuring two neatly arranged twin beds with matching nightstands and lamps, showcasing symmetrical interior design.

  • Building

    A building with a covered entrance and driveway on an overcast day.

  • Bedroom

    A well-lit hospital room featuring two neatly made beds with curtains and bedside lamps.

  • Dining

    A spacious dining hall with chandeliers, wooden flooring, and neatly arranged tables and chairs.

  • Lighting

    A modern healthcare room with two neatly arranged beds and soft lighting.

  • Artwork

    A modern dining room with a sleek table, chairs, and elegant chandelier.

  • Lobby

    A spacious lobby with a central round table, elegant chandelier, and comfortable seating.

  • Chandelier

    A spacious dining room with elegant lighting and neatly arranged tables.

  • Office

    A reception area with a beverage station and clock on the wall.

  • Brick Wall

    Entrance sign for Parkwood community with brick wall and trees in the background.

Parkwood In The Pines

902 Hill Street, Lufkin, TX 75904

For more information about senior living options: (844) 490-3973

3.3 from 40 reviews
5 stars
21
4 stars
2
3 stars
0
2 stars
0
1 stars
17

Skilled Nursing Facility

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    Overall Review of Parkwood In The Pines

    Pros

    • pro The aunt was very impressed by the care she received.
    • pro The staff were great, very supportive and caring.
    • pro The building is beautiful, with a home-like vibe and great staff.
    • pro They will take care of loved ones like their own.
    • pro The therapy department is great and offers outpatient therapy.
    • pro The facility is 5-star rated with outstanding nursing and therapy teams.
    • pro The facility is always spotless and smells nice, providing a wonderful environment.
    • pro Parkwood In The Pines is highly recommended for skilled rehab or long-term care.

    Cons

    • pro The facility neglected patients, with heavy sedation preventing eating and hindering therapy.
    • pro Residents were left with pneumonia, malnutrition, and bed sores due to the care provided.
    • pro The place is described as horrible in all areas, with uncaring staff toward patients and families.
    • pro Medications were mishandled, sometimes causing readmission to the hospital.
    • pro The staff were disorganized, unresponsive to calls, and mistreated patients.
    • pro Basic hygiene and laundry duties were neglected, including not showering residents and mixing soiled with clean clothes.
    • pro Some reviewers claimed the facility should be raided and reported being kicked out for being "too much," with owner contact refused.

    Review

    Parkwood In The Pines in Lufkin, Texas, looms large in the stories families tell about care for their loved ones - producing a spectrum of experiences that range from deeply positive to severely troubling. Some reviewers paint a picture of a warm, homey, well-staffed place where residents are treated with kindness, cleanliness, and real attention. Others recount frightening episodes of neglect, mismanagement, and mistreatment that left families angered, alarmed, and motivated to seek answers or alternatives. Taken together, the reviews reflect a facility that some families trust wholeheartedly while others warn potential patients and their families to look elsewhere.

    On the positive side, several accounts highlight genuine compassion and attentiveness, especially from weekend nursing staff. One reviewer commends the weekend nurses as being very attentive to a patient, and another notes that their aunt's six-week stay was characterized by supportive, caring staff and good food. The building is repeatedly described as beautiful, clean, and inviting, with many reviewers mentioning a "homey" vibe and a professional, welcoming environment. The therapy department is praised in particular by some families who appreciate having outpatient therapy options and a strong rehabilitation team. A number of reviewers emphasize the kindness of front-desk staff, housekeeping, kitchen personnel, and nursing leadership, including praise for the Director of Admission (Rachel) and the Director of Nursing (the DON), along with several assistant DONs who were described as friendly and knowledgeable. The overall sentiment for some is trust and confidence in the care their loved ones receive, and a strong belief that Parkwood provides top-tier care and Even 5-star CMS ratings are cited by some as validation of excellence.

    However, a substantial portion of the feedback reads as a stark warning. A number of reviewers describe severe neglect and neglectful behavior that affected patients' health and dignity. Allegations include heavy sedation that left a patient unable to eat, undermining participation in therapy, and garments left unwashed or unchanged for days. There are reports of patients who were not showered when they needed assistance, of soiled clothes being left in closets with clean clothes, and of residents pressing their call buttons without timely responses. One reviewer shared that a family member who required physical therapy never received it and left in a worse condition with pneumonia and bedsores. Another letter portrays a grandmother whose medications were mishandled, resulting in a hospital readmission, with the writer urging others to avoid the facility.

    The volume and intensity of negative experiences extend into the realm of patient safety and compliance. Some reviewers claim medication mishandling or inconsistent administration, to the point that families felt compelled to contact authorities or pursue legal action. A particularly strong voice called the facility a place that should be raided by the federal authorities, describing a short stay where medications were improperly given and the patient returned to the hospital - an accusation echoed by others who urged state regulatory involvement. The sentiment runs from "I wouldn't put my dog there" to the explicit desire to expose what was perceived as systemic incompetence, with one reviewer vowing to report to the state and pursue legal remedies.

    In between these extremes, there are voices that acknowledge the internal tensions within the facility. Some reviewers acknowledge the existence of caring staff and a clean, welcoming facility, while also noting that the overall experience can depend heavily on the particular shifts or the specific staff members assigned to a patient. A few reviewers describe their own positive experiences with staff interactions, practical responsiveness, and the sense that the facility had the potential for excellent care if certain issues were addressed. Yet even these more balanced accounts often conclude with a caveat: experiences can vary, and what matters most is the degree of consistent, attentive care a patient receives day-to-day, which, in some cases, did not meet expectations.

    Taken as a whole, the collection of reviews presents a facility with a notably divided reputation. For some families, Parkwood In The Pines represents a comforting, well-run home for loved ones - a place where therapy, administration, and daily care align with the high standards they expect. For others, it represents a risky, disheartening environment where basic care, safety, and timely response fall short, leaving families feeling betrayed and compelled to take drastic steps. The breadth of experiences underscores the importance of due diligence, direct visitation, and careful discussion with staff and administrators when considering Parkwood In The Pines for long-term care or short-term rehabilitation.

    Features

    Housing

    • 140 resident community capacity 140 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Parkwood In The Pines is a premier assisted living community located in Lufkin, TX. Our community offers a wide range of amenities to enhance the quality of life for our residents. From a beauty salon and gaming room to a fitness center and wellness center, we provide everything needed for an active and fulfilling lifestyle.

    Our spacious apartments are fully furnished and equipped with private bathrooms and kitchenettes, providing convenience and comfort. Housekeeping services ensure that our residents can enjoy a clean and tidy living space without any hassle.

    At Parkwood In The Pines, we prioritize the well-being of our residents. Our caring staff is available 24/7 and provides assistance with daily activities such as bathing, dressing, and transfers. Medication management ensures that all medications are properly administered, promoting the health and safety of our residents.

    Nutrition is essential for healthy living, which is why we offer restaurant-style dining with special dietary restrictions accommodated. Our experienced chefs prepare delicious meals that cater to individual needs and preferences.

    We believe that social engagement is vital for overall happiness and fulfillment. That's why we offer various activities and outings such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Our concierge services ensure that residents have access to any assistance they may need throughout the day.

    Located in close proximity to cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals; Parkwood In The Pines offers convenient accessibility to essential amenities outside of the community.

    At Parkwood In The Pines assisted living community in Lufkin TX - we strive to provide personalized care in a warm and supportive environment so that our residents can truly thrive in their golden years.

    Nearby Places of Interest

    Physicians

    • East Texas Eye Associates (0.3 miles)
    • East Texas Hematology & Oncology Clinic PA (0.3 miles)
    • Pineywoods Obstetrics & Gynecology (0.4 miles)
    • Pickett Heart Clinic (0.4 miles)
    • Angelina Pediatrics (0.4 miles)
    • Campbell Urology PA (0.4 miles)
    • Carter Kaywin M MD - Kaywin M Carter & Associates (0.4 miles)

    Hospitals

    • Memorial Specialty Hospital (0.4 miles)
    • Memorial Medical Center Of East Texas (0.4 miles)
    • The Women's Center at Woodland Heights (0.9 miles)

    Restaurants

    • Mr. Ray's Food Court (0.5 miles)
    • The Spud Too (0.5 miles)
    • Sonic Drive-In (0.8 miles)
    • T & G Burger (0.9 miles)
    • Whataburger (1 miles)
    • McDonald's (1 miles)
    • Confections (1 miles)

    Pharmacies

    • Abeldt's Gaslight Pharmacy (0.7 miles)
    • CVS Pharmacy (1.8 miles)
    • Walgreens (1.8 miles)
    • Brookshire Brothers Pharmacy (1.8 miles)

    Places of Worship

    • Love Fellowship Worship Center (0.7 miles)
    • Memorial Baptist Church (0.9 miles)
    • Love In The Name Of Christ (1 miles)
    • Parkview Baptist Church (1 miles)
    • Christ Congregational Church (1.1 miles)
    • Iglesia Rey De Reyes Lufkin (1.1 miles)
    • First Baptist Church Lufkin (1.2 miles)

    Parks

    • Chambers Park (1.2 miles)
    • Kiwanis Park (1.7 miles)
    • Winston Park (2 miles)

    Cafes

    • Lia's Kitchen (1.2 miles)
    • Milagros Tea House & Gifts (1.2 miles)

    Transportation

    • Hughes Cab Co. (1.7 miles)
    • U-Haul Neighborhood Dealer (2.2 miles)

    Theaters

    • AMC Lufkin 9 (2.3 miles)

    Frequently Asked Questions

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